EU Data Center Slowness - SDP Cloud
Dear Customers, We sincerely apologize for the recent slowness you've experienced with our application. We've identified that this issue is affecting users specifically from the EU data center. Rest assured, our development team is actively working to
[Free webinar] 5 steps to secure IT using analytics-driven service management
Hi there, Did you know your service desk can be much more than a mere customer support tool? It can be honed to play a critical role in fortifying your organization's cyber resilience. Join our upcoming webinar to discover five proactive ITSM strategies
[Free webinar] 5 steps to secure IT using analytics-driven service management
Hi there, Did you know your service desk can be much more than a mere customer support tool? It can be honed to play a critical role in fortifying your organization's cyber resilience. Join our upcoming webinar to discover five proactive ITSM strategies
[Free e-book] Discover the missing pieces in your cybersecurity strategy
Hi there, Traditional security measures are no longer enough to protect against today's rapidly evolving cyber threats. To stay ahead of attackers and strengthen your cyberdefenses, you must address the gaps in your current cybersecurity approach. Our
Old version for download DataSecurity Plus
Hi everyone, Where I can find and download all old version and build of DataSecurity Plus?
Troubleshooting Intel Evo Notebooks: How Does ServiceDesk Plus Help?
Hi everyone, I’m currently managing a fleet of Intel Evo notebooks and am looking for efficient ways to handle troubleshooting and support issues. I’m using ServiceDesk Plus for our IT service management, but I’m curious about how it specifically helps
Endpoint Central Software Deployment Errors
I seem to be having intermittent problems when deploying software through Software Deployment. Some of my packages fail to install resulting in errors like "Failed to download XML" and "Error occured while fetching the package url." Since it is intermittent,
Cannot add technicians ManageEngine SDP free version
Hi All I was trying to add technicians on my free version of ManageEngine SDP, but now it tells me that I have to buy a license but I thought that at least it would accept 5 technicians without a license. Before I was able to test the app with 1 technician
inline image folder
Hi, I have noticed that the inline images (in tickets especially) are stored in /ServiceDesk/inlineimages which cannot be moved out of the install folder of SD+. This would be greatly appreciated if it could follow the same logic as for the attachment folder, which can be moved. Problem is that the inlineimages folder is getting pretty big and forces me to increase the storage space for a drive that should only contain the install files of SD+ and not its data which is mapped in a seperate and more
How Move folders fileattachments and inlineimages
for reasons of space I need to move directories c:\Manageengine\ServiceDesk\inlineimages and c:\Manageengine\ServiceDesk\fileattachments to disk f: If possible ??
M365 Security Plus build 4612 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4612. Enhancements: Additional ciphers can now be selected for configuring HTTPS in M365 Security Plus. TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256 TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
M365 Manager Plus build 4612 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build-4612. Feature: Bulk guest user creation: You can now invite external users to your Microsoft 365 tenants in bulk using M365 Manager Plus. Enhancements: The time taken
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Hi there, I have a question. It's been over two months since your last release (version 14.8.20). This version has several bugs, some of which I reported. In the many years I've been using this software, this is the first time there has been such a long
Where to change TLS settings?
Our cyber security engineer is telling me that his tolls show that Endpoint management is still running tls 1.1 but I went through the security recommendation setting and the only TLS thing was to disable older TLS which I enabled that. So is there other
Problem with EventLog Analyzer License
My subcription to EventLog Analyzer finished on july the 30 2024. I renewed my license the week before the end of this subcription. I received my renewed license before the 30, but this license not working. Each time I try to renew EventLog Analyzer I
Query for Warranty Expiration on Network Equipment
Hello, I am trying help our network engineer out. He built a query for asset records on all of our network equipment, however, warranty expiration date is a field you can build into reports. I have tried to create a custom query with query editor to add
[Live Webinar] Exposing 5 critical attacker tools with SIEM
| FREE WEBINAR 5 critical attacker tools that can be detected with a SIEM solution Register now September 23 at 2 PM AEST | 2 PM GST 3:30 PM IST | 11 AM EDT Advanced attacker tools like Mimikatz, BloodHound, and PetitPotam pose a significant risk to your
[Live Webinar] Beyond Passwords: How Passphrases and Biometrics are Redefining Security
| FREE WEBINAR Beyond Passwords: How Passphrases and Biometrics are Redefining Security Register now September 17 at 2 PM AEST | 2 PM GST 3:30 PM IST | 11 AM EDT Why attend this webinar? ● Learn about the latest trends in authentication that are reshaping
how to build report from Asset explorer for Asset state change by which technician
how to build report from Asset explorer for Asset state change by which technician Systen Info : Windows 2016 x64 AE : : 7.3 Build 7300 DB : postgresql internal DB
Join Us at the ManageEngine ITOM Workshop | DELHI
We are thrilled to invite you to the ManageEngine ITOM Workshop on September 20th at the prestigious Radisson Blu Plaza Hotel, Delhi Airport. This workshop is designed for IT professionals who are eager to enhance their skills and deepen their understanding
No shown Missing patches pending approval after update
Hello all together, after updating to #11.3.2416.20 i´m not able to see entries in Missing patches pending approval on my dashboard. I think it is a bug, befor the update everything was shown correct, now no entry is shown. I have to go over "Patches"
Android devices unable to connect to production WiFi
We have had an issue with Android devices trying to connect to our production WiFi all over the city. We setup 2 profiles; one for iPhones and one for Androids. We have setup the certificate for both. The certificate allows the device to connect to the
Report with logged users for more than 24 hours
Hello! I am Endpoint Central user (UEM Edition) and I would like to create a daily report that tells me which users are logged in to an endpoint for more than 24h. As a report I have seen that there is no such thing, but I could get the data needed to
Add new category
How do I add a new category in OpManager? Straight forward please, I have read previous years old responses to this question and it makes no sense. Why would I add a new category of "IP Camera" with parent of "server" or something? Can't be this hard
Adding ID Verification Type Column
I would like to request from development team, if possible, to add ID Verification Type Column under User Attempts Audit Report page so that if users are enrolled by multiple authentication type, administrators can keep track and also troubleshoot the
Migration Prerequisites
Where are the Prerequisites for migrating from build to build? I attempted to upgrade to version 14820 and was surprised to find out that we need to change our email configuration.
[Free webinar] 5 steps to secure IT using analytics-driven service management
Hi there, Your IT service desk can be much more than a mere customer support tool. It can be honed to play a critical role in fortifying your organization's cyber resilience. Join our upcoming webinar to discover five proactive ITSM strategies that will
PAM360 web console on service startup
hello What to do to change the LocalHost address to the PAM specified DNS address after applying the certificate. After starting the service and the LOCALHOST certificate, it shows the error which doesn't feel good.
Setting up High Availability - With Replication using PAM360
hello I use pam 360 with mssql 2022 database When I tried to start High Availability - With Replication using PAM360 I got an error I will send you a picture of the settings Please advise (The replication agent has not logged a progress message in 10
An important update: Support for certain operating systems will be discontinued
ServiceDesk Plus and Asset Explorer which utilizes UEMS' inventory module for agent-based asset discovery, will no longer support several operating systems starting December 31, 2024. This applies to all ServiceDesk Plus and Asset Explorer customers with
Active Directory
I have AD users with the "servicedesk" group who get into SD via import, but if I take the yuk group from the user in AD, the user can still log into SD. How can I prohibit an AD user from logging into SD if he is not in the "servicedesk" group?
[Change Management] Multiple selected options fields auto set multiple CAB Approval
I have a field Service affected - multiple selected and depend on what option that select what CAB, how can i set workflow or template to help me with that :( I have tried set condition but its only direct to 1 approval even there are >1 service affected
How to Set the Request Ownership Back to the Requester (i.e., Technician)?
Dear All, Is it possible to assigned the Request Ownership back to the Requester (i.e., Request Initiator) if we set the Request Status to "Waiting for Response"? Please note, the Requester (itself) is also a Technician but from a different Support Group.
Configurer et activer une enquête utilisateur
Bonjour à tous, Nous avons configurer une enquête utilisateur sur servicedesk plus. Le souci c'est que nous avons reçus les mails notifications pour la demande de note de satisfaction au début et après nous n'avons plus reçu le mail. Nous avons testé
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Hello, Could you please share the procedure to migrate ManageEngine ServiceDesk Plus - MSP 10.5 to Cloud. I want to migrate all the tickets from on prem to cloud.
How to Populate the Request ID and Release ID while raising the Change Request?
Dear All, Is it possible to Populate the below details while raising the Change Request? a) Request ID b) Request Subject c) Release ID Regards, Wajahath Farooq
ESM Instances
I am currently creating new instances I am wanting to know if a task or new request can be created in a different instance once a request has been approved. Example. A request for a staff move has be approved in the HR instance which then creates a new
Update Manager fail
Hello, On windows server 2019 when I try to update from version 14720 to version 14820 or 14810 I get this error. Can you help me? I tried to redownload the files but without success
report for audit successful and failed login attempts
we have ServiceDesk Plus v 9.0_9017 - MSSQL database we need a report (event in last month) with login attempt on service desk application (successful and failed) with 4 column : date and time (ordered), event... successful or failed login, username,
Online/Offline toggle under profile missing
One of our technicians is on vacation this week and I was trying to figure out why his tickets were not being forwarded to me. I then discovered that all of us are being displayed as offline. I then went to my profile and realized that the online/offline
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