"Stop system app" is not working?
Hi! I am using MDM for an Android Samsung Knox phone, I already restricted the option "Stop system app" in the Profile -> Restriction -> Application. But after it was deployed to the phone, when I checked, so many system apps still can press "Force stop"
Servivedesk Plus and Microsoft Copilot
Hi! Are there any plans to build an agent to bring Servicedesk Plus into Copilot for Microsoft 365?
Solution keywords?
What is the use case for the Solution "Keywords" field? It does not work with searches, so I am not sure of the purpose.
bell notification for approval clarification
hey guys i noticed there is no bell notification for approval notification . and it makes it so easy to miss . is there any way to activate it or do you have any scripts to help me send a bell notification for it ? thanx in advanced
ManageEngine ServiceDesk Plus MSP - version 14.8 - Build - 14830 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.8 - Build - 14830. Behavior Change: SDPMSP-23057 : Billing Contract V3 APIs have been added to the REST API documentation tool. Click here to know more. We did a couple
ManageEngine Supportcenter Plus - version 14.8 - Build - 14830 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.8 - Build - 14830. Behaviour Changes: SCP-3505 : From this release, the customer portal will show only the latest announcements. Earlier, all announcements including the past
deleted SSL certificate
how to desable trusted communication ??
Endpoint Central Now Supports macOS 15 Sequoia
We’re excited to announce that Endpoint Central now supports macOS 15 Sequoia, starting with build version 11.3.2438.01. This version is available for download as an EXE file from our website. Existing customers can access macOS 15 support by upgrading
After update, cannot select target systems for patching
After patching endpoint central up to 11.3.2428.16, I cannot do any patch deployment at all. The dialog comes up but I cannot select any targets. I have restarted EC and my server.
Script not working
Hi I try to automatically set requester name for technician to avoid issue with missing names, I get this script here https://pitstop.manageengine.com/portal/en/kb/articles/how-to-set-the-requester-field-as-logged-in-user But when i set it, i have a error
insert records into sql table from new user data
Hi is there a way to insert records into a sql table when using a template to create users ad account. Apologies if this has been answered already.
How to fetch Client Certificate details from URL monitoring -> HTTP configurations?
Hi Experts, I want to fetch the Client Certificate details (mainly the Certificate Name and it's expiry date) configured under HTTP configurations of URL monitoring. However, when I looked for the APIs exposed by APM for URL monitoring, I can not find
Where does "Centralised entitlements Overview Add-on" exist??
Hello As I read here: Get Quote AD Manager Plus has Backup and Recovery add-on and 3 different kind of Governance, Risk and Compliance add-on: 1- Identity Risk Assessment. 2- Access Certification Campaigns. 3- Centralised entitlements overview. 1- Idenity
ServiceDesk Plus Project Management Tracking Issues and Decisions
It would be useful for us to track barriers, issues and decisions holding up projects, as well as risks as in a risk register. As a workaround, we created two task types Issues and Decisions using comments primarily for Issue resolution and and point
Rôle utilisateur -> technicien SDGuest
Bonjour à tous, Pour pouvoir utiliser le planificateur de congé, nous souhaiterions changer les simples utilisateurs en technicien mais avec un accès restreint sans les mentions marqué en jaune dans l'image ci-dessous. L'idée c'est laisser les collaborateurs
Services Desk Plus MSP Post installation showing Blank Screen
Post installation on SDP MSP model on Server when its started its showing blank screen attached screenshot for the reference
Modification technicien en utilisateur
Bonjour, Nous souhaiterions savoir si on peut modifier un technicien en utilisateur simple. Nous avosn fait un test sur un utilisateur et on ne peut plus le remettre en utilisateur simple.
Problem list doesn't use the entire screen like Request does
Problem Request
[Tips & Tricks] Protecting reports exported from ADSelfService Plus with a password
ADSelfService Plus lets admins generate and export several built-in reports that provide important information on user accounts and passwords, self-service actions, identity verification, enrollment, and much more. Since these reports might have sensitive
Automate Custom Group creation
Can someone explain what the workflow is for the setting up automatic creation of custom groups from Active Directory within Endpoint Central please. Im not having much luck with groups being created from our AD. When I contacted support they said that
Maintenance Report with template field information
Hi, Team, A customer of mine needs a report with information on some of the maintenance template fields already filled. I can get a report with the title, next scheduled time, requester, category, and subcategory, among other fields. I also need to add
Skipping patch deployment
I have never seen this message before because we do not have user notification turned on in any of our deployment policies "Patch Installation was delayed as user skipped its deployment" How do I prevent this Thanks
Malwarebytes integration issue
I installed Malwarebytes and it discover some malware and ip addresses which marked as malicious. But when I got to ELA reports -> Threats -> Malwarebytes It says "No report data found." Any ways to show the data?
Web content filter also filter Webview or only Web browser?
I am using ManageEngine MDM for Android. I can see a "web content filter" item in the Profile setup. I am wondering if all URLs blocked in this option also be blocked in Android System Webview or only on Chrome web browser? And if not, is there any way
Patch Connect Plus Standard Edition no longer supports Unsigned Applications
Dear Community, We would like to inform you about an important update regarding the future support of certain applications in Patch Connect Plus. This is to notify Standard Edition users that we will no longer be supporting unsigned applications due to
SoM Process
I have a list of Disposed (in SDP) computers that still show up under SoM in EC. If I go to SoM and select these devices and then do "Remove Computers", it removes it from scope, but it leaves it listed under the SDP Computers list in Endpoint. (pictured)
Inventory of some assets is mixed with others when enrolling in MDM
Hi! When I have assets enrolled (using ABM for example), the asset information is displayed correctly in the MDM, but if I look for that Hostname in the inventory or in a Remote Office, it shows me the information for another computer. Does anyone know
list of all available variables for script
I am looking for a list of all available variables that I can include in a script.
[Blog] Cybersecurity in the age of AI
Hi there, A new battlefield has emerged where AI operates on both sides of the security war—cyberdefense and cyberthreat. This dual nature poses a tricky challenge: harnessing AI for protection while safeguarding it from exploitation.Dive into our latest
Conditional Approval for each group of users
Hi friends, I need a script or function or trigger for adding approval stages based on user attributes. For example, we had an additional field named Organization that includes the organization name of each user. How can I add conditional approval stages
Question about Disable concurrent logon
Good Morning, I have been going through the security hardening suggestions as much as is feasible for our organization, I wanted to use the addin for outlook/365 but now, when I log into one, it bounces me from the webpage, and vise versa. Is there a
How I can Add request via API on HR Instance?
I have 2 instances IT & HR How can I Add request via API on IT Instance? I cannot pass parameters to this URLs: http://itsm/api/HR/v3/requests? OR http://itsm/api/hr/v3/requests? OR http://itsm/api/portal/hr/v3/requests? ----------- Error: Invalid U
Does Renaming the Support Group Causes any Issue/Impact?
Dear All, We have around 1000+ Incident and Service Requests records assigned to a Support Group and we would like to rename the Support group name. The Support Group is currently being used in our Business Rules, Request Lie-cycle, and on Request Time
SQL query report
hey guys can some one please change this query to something that service desk report can read and execute ??? SELECT "wo"."WORKORDERID" AS "id", "wof"."UDF_CHAR5" AS "APP_key" FROM "WorkOrder" "wo" LEFT JOIN "WorkOrderStates" "wos" ON "wo"."WORKORDERID"="wos"."WORKORDERID"
Champ / variable servicedesk plus
Bonjour à tous, Je souhaiterais savoir s'il vous plaît comment nous pouvons créer un variable pour l'afficher dans le formulaire de demande des utilisateurs s'l vous plaît? Exemple: ajouter la liste des actifs en bas dans le formulaire afin de choixir
Can't Add Request by API
Hello, I've got an error: { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001, "field": "TECHNICIAN_KEY", "type": "failed", "message": "Extra parameter(s) not allowed." } ], "status": "failed" } } when I'm trying to Add Request
Requesting the ability to report on Roles with assigned users
HI, I need to produce a monthly audit report of Roles that list the users in each role, rather than list users that are assigned to roles SDP version 14830 SQL DB Is anyone able to assist please. Thanks :)
How can we Populate the Request Laptop Details on Request Additional Fields?
Dear All, We have a Service Template namely "Request New Laptop" where the user can request to replace his/her current (In-Use) Laptop. Now, while raising the service request, can we populate the Requester Current "Laptop" Host Name and its IP Address
Discards rate for Interface 'Adaptive Security Appliance
After patching our two ASA 5525's that are in an HA pair OpManager started triggering this alert. We tracked down the discards to two Meraki MR33's we have in the office communicating with each other for load balancing. What we've been trying to figure
365 Custom reports used in scheduled automations
Hello there, I want to use a 365 custom report in an a daily automation. What's the best way to go about this? I can't choose custom reports (only AD can I see custom) so I have saved to CSV, but it's a bit convoluted to export then import again to the
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