Update Manager fail
Hello, On windows server 2019 when I try to update from version 14720 to version 14820 or 14810 I get this error. Can you help me? I tried to redownload the files but without success
report for audit successful and failed login attempts
we have ServiceDesk Plus v 9.0_9017 - MSSQL database we need a report (event in last month) with login attempt on service desk application (successful and failed) with 4 column : date and time (ordered), event... successful or failed login, username,
Online/Offline toggle under profile missing
One of our technicians is on vacation this week and I was trying to figure out why his tickets were not being forwarded to me. I then discovered that all of us are being displayed as offline. I then went to my profile and realized that the online/offline
Updating computer description field while running an automation
I am building an automation to disable all computers that were not active during the last 90 days. As part of this I want to update the description field to the date the computer account was disabled. I have set up an Automation and Automation policy.
Group Member Reports - no External contacts listed?
Hello I have distrbution list with a mix of internal and extgernal users on m365. For some reason only internal people are listed as members in reports. External users are unhidden for the global address book. Is there something I am missing?
Create a systematic task
Hello, We would like to know if anyone has already had this kind of problem please? We have several systematic tasks in our IT support service, these tasks are to be executed manually but we would like the tasks to be created automatically and reminder
Explore ways to kickstart your IT service desk automation journey
IT service desks that fail to automate their ticketing operations risk sinking time and effort into tedious, manual efforts. Let's discuss several fundamental automation ideas to elevate your IT service desk productivity. Begin your automation journey
export videos recorded
hello Is there a way to export videos recorded in pam 360? I did not see a solution or software for this issue Please provide the training link or the download link if possible.
Expiration of active directory password and no login to PAM360
hello Our users use active directory user to login to pam 360 According to the password policy, the password expires every 42 days Is there a way that the user can change the password from within PAM (like Windows)? Is there a way for the user to receive
Two-step password via SMS
Hello Is it possible to receive the Two-step password via SMS? How should it be activated?
Calculated expiration date of incidents
Hello guys, Im working with ServiceDesk Plus Cloud and I have a question... I wanna make an incident template with calculated expiration date like this: When I create a new incident SDP automatically sets its expiration date within 30 day from the creation
Discontinuation of Web Remote Functionality
Dear users, We would like to bring to your notice that Web Remote functionality will be discontinued from ServiceDesk Plus/Asset Explorer due to its dependency on the third-party library SparkGateway. For new installations, this will come with immediate
Check whether you want to modify the security contact details of the organization.
Hello team, We didn't receive the email for verification of Security Alerts. - Service Desk Plus Currently Version: 14.7 Build 14750
ManageEngine MSP Webinar Series
Hello MSPs, We’re excited to invite you to our exclusive webinar series, organized for IT Service Providers! This is your chance to delve deep into the unique challenges you face and discover innovative solutions tailored just for you. In this engaging
File Manager - Download Option for Folders
When using File Manager our technicians are able to download file(s) as needed. However the technician will sometimes need an entire folder and its contents. When they select the folder and try to download it they get the message "You cannot download
Dashboard Table widget
In version 14810, is there a way to set a sort on a specific column? I'm able to add a table for upcoming Change requests with their schedule start time. I can sort the column in the widget but I can't set the same sort by default. Is this possible?
Custom Trigger IF-ELSE Previous Value Save Error
Hi, I am configuring with if-else in the custom trigger. I select the previous value as in the screenshot below and save it. When I edit the custom trigger again, the previous value is removed. Thanks for support .
How do I Export Zoho Emails to PST?
A remarkably effective, safe, and quick method to export Zoho emails to PST file format is the reliable and effortless approach Advik Zoho Mail Backup Tool. With only a few simple clicks, this tool makes the migration of your Zoho mailbox easier. Your
How DDI solutions benefits the manufacturing sector - DDI Central webinar on 4th September
Only one day to go! Discover how DDI solutions ensure the stability, security, and efficiency of network infrastructure for organisations in the manufacturing sector. DDI solutions provide clear visibility into network services, automate DNS, DHCP, and
Apple Wallet with Managed IDs
We have a fair number of managed devices, all enrolled through QR codes, initiated by ME MDM. The users are all Apple Business Managed IDs. We have been using this successfully for a few years now. I have been requested to allow Corporate electronic bank
Want to create a bespoke group role in SDP
Dear Team, Is there a way to create a new bespoke group role that would allow privileged users to create and edit individual and Global Reply and Resolution templates? The only way that we can assign users this access is by either giving them one of the
Monitoring ServiceDeskPlus
Hello, I'm looking for a Zabbix template for monitoring serviecdesk plus availability and mail connectivity, but could not find anything suiting my needs. Is there a way to set periodical mailbox reading and sending monitoring? Sometimes my SD installation
[Script] FIELDS RULE - CHANGE TEMPLATE
I want a excute scripts help me to set value field example If Service affected have "Security" than Security affected auto set "Yes", if not set "No"
AES192 hash algorithm
Hello I installed OP Manager to check the software, but there's no (AES192) on the Credential SNMP v3 for discover my device use AES 192 hash algorithm.? how can solve this?
How to add AWS EC2 (Linux) as resource
We are running trial license of ManageEngine PAM360 at this moment. We would like to add AWS EC2 (OS:ubuntu 24.04 LTS)with SSH key access only without password. However, when we try to add user with SSH key, it always prompt for password. We tried to
Upcoming enhancements in Request and Setup in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Request and Setup in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Request Mentions and Attachments in Request Notes Mention users while adding or editing
Field and Form Rules on Tasks
Hi, Team, Field and form rules on tasks would be a nice improvement over their flow. It could be possible to have rules on fields as you have them on requests, it could be possible to define something like a life cycle using roles to remove/add status
How to Upload PST File to Gmail?
The Advik PST Converter is a reliable solution to easily migrate PST to Gmail account with attachments. It offers a direct way that enables users to import PST to Gmail, Office 365, Yahoo Mail, Thunderbird, AOL, Zoho Mail, and others. Some advantages
Problems with Edge Computing and ManageEngine Piston Server Monitoring. Any Advice?
Hi everyone, I'm currently experiencing some challenges with my edge computing setup and a ManageEngine product. As someone relatively new to managing both hardware and software in this capacity, I could really use some advice from those more experienced.
Enroll via login requires password change
I am currently working on a end user documentation for Enrollment in AD SelfService. Now I stumbled across a phenomen, which I did not recognize before. When a non enrolled user logs in to SelfService he is enforced to change password. This is something
High Availability Best Practise for PMP
Good day, We are using a single AWS EC2 instance running Windows Server 2016 for PMP and a SQL database in a SQL clustered environment. I would like to introduce either DR or High Availability to PMP in the event we had an issue with the existing single
User Interface Option
Hello, I'm super new to Manage Engine so I don't know if this is even remotely possible. Is there an easy way, while on my requests tab, to be able to see the amount of request associated with each view? I know that I can go to the dashboard and look
Would like access to newest Note on a Request, for views and reports
Is there a way to show the most current Note for a request on views and reports? We like to see a detailed description of current status when viewing a list of Requests or when sharing status of a list of requests via a report. I have created a custom
Trigging a task when another task is closed
I have a template with several tasks. I would like some of the tasks to be triggered when a specific task is closed. Is this possible and if so how do I configure this in SD+ cloud?
Associate Groups to Change Template
Hello all, Is there any way to associate groups to Change Templates like we are able to do with Request Templates? We have certain changes that occur with regularity and we are considering using templates, but we would like to target certain Groups with
VIP Users
Hello all, Is there any way to sort users by VIP status? Or is there a report I can run that will list all of the users marked as VIP? I read there is a query report on ServiceDesk Plus, but we are using ServiceDesk Plus Cloud and I do not see a way to
Disappearing tickets
Has anyone noticed older tickets disappearing from SD+ cloud? I had a tech looking for some older tickets and discovered several that were about 1 year old are missing. We know they existed because we still have the emails that were generated but can't
How to reopen an incident by requester
Hello everyone, Im using ServiceDesk Plus Cloud and Im trying to give to requesters the oportunity of reopen a resolved incident. When I finish a work I change the incident state to resolved (not closed), so the requesters receive an email with an advice
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Brazil . 🛡️🛡️
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in São Paulo, Brazil on September 26. Our senior technology evangelists will be sharing their thoughts on how you can better manage,
Importance of Handling HTTP 401 Errors in Technical SEO for Shopify Stores
Hii everyone, When optimizing your Shopify store, focusing on technical SEO is key for achieving better search visibility. One often overlooked aspect is the handling of HTTP 401 errors. These errors, which indicate unauthorized access, can disrupt your
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