How does Manage Engine compares to HCL BigFix when it comes to custom tasks/fixes?
Hello, I am exploring the customization capabilities within ManageEngine and would like more information on this aspect. I am already familiar with its ease of use, user-friendly interface, and strong performance in areas like patch management, OS deployment,
SDP Online technicians changed phones--there is no way to reset the MFA number
Hello, We have a technician who changed phones, and his phone number changed. He is unable to log-in through accounts.zoho.com. He does not have backup verification codes, either. We can see his account SDP Online, but there is no way to initiate an SMS
Take control of your cloud costs with the ManageEngine CloudSpend and GCP integration
Hello! We're pleased to announce that ManageEngine CloudSpend now includes support for Google Cloud Platform. The integration between CloudSpend and GCP provides a comprehensive solution for analyzing and optimizing your cloud spending. By integrating
Charts not appearing in reports
Hello, I've got an error when trying to generate or send an report from SDP 14.8 Build 14820 Here is an example: Problem appeared after udate to: 14.8 Build 14820
[Announcement] Retirement of MSOnline and Azure AD PowerShell, and mandatory MFA for Microsoft 365 admin portals: What ADManager Plus users need to know
Updated on April 22, 2025 Microsoft is enforcing MFA for Microsoft 365 service accounts as part of its evolving security requirements. As ADManager Plus cannot enforce MFA for these accounts, the product will no longer require a Microsoft 365 service
ServiceDesk Plus Manual Backup Fail "Exception while trying to fetch configured backup password"
Hi, I am working on migrating ServiceDesk Plus build 10000 to a new server. Currently i am running a manual backup, but it is failing with the following logs: Exception while trying to fetch configured backup password. Exception while init Backup BACKUP
More flexibility in asset loan expiration emails
I want to submit an enhancement idea for the asset loan notifications. Our service desk would like the loan borrower to be notified two days before their asset loan expiration and then daily until the asset is returned, but they do not want to notify
Certificate prompt when accessing the portal
Hi, I was testing out using smartcard authentication to login the ADSS portal. After seeing how it worked we decided to go back to a simple username/password plus MFA so I deleted the smartcard profile under admin > login settings > smartcard authentication
HTTP Repository to pull agent
Hi, Is there any HTTP repository or any other way within EC to pull the agent? We have an automated system which is distributing EC agent on some machines,but we have to do manual effort when a new agent version is released. This is to due to get always
Copy Request details to Task in Custom Trigger
Hi, I am looking to copy some fields from request to task, using a Custom Function. I want to copy the requester, subject and description. I have tried the following script, which doesnt work: reqSub = taskObj.get("request").get("subject"); reqDesc =
How to: Importing Requestors from Active Directory
Hi, I'd like to set schedule for requesters to be imported from my Active Directory, however I have a lot of users under different OU's, how can I select these specific ou's to be imported without any extras? Also, after I set the schedule, I wouldn't
Regarding the inability to generate xlsx for custom reports
Hello,we use ADM 产品版本 7.1.0 构建号 7110 May I ask how to make custom reports also generate XLSX format
Page Scripts for changes (and other modules)
Hi, Team, as we can change the request list/details view with page scripts, it should be possible to do it with the change module (and the other modules). Having the possibility to hide information no one needs (change stages that are not used on a change,
Unable to StartEndpoint central
Hi Team, I have endpoint central installed. I cannot start the endpoint central. 1. Service is not starting, it used to start previously 2. Every time i start the server keep getting server has stopped message. How to do i fix this issue? I have attached
[New Release] ADManager Plus' latest build 7252 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7252. Issues fixed: Issue where exported files in XLSX format became corrupted due to a limitation in cell style count. CPU utilization has been enhanced
Edge and Chrome problem with domain list after first login
Hello, When user want to login with Edge they no longer can select which domain they want to logon to. And see only local authentication in dropdown list. Whai can I do with it?
EVERYTHING IS SLOW!
Having major issues with slowness on Service Desk in AU this morning. Even this PitStop site is slow Any issues?
TimeOut during image post deployment
Hey everyone, just updated my image to the new 24H2 update, not sure if it is because i am doing something wrong or... but I have noticed i cannot go past the machine restart phase of the post deployment. anyone experienced a similar situation?
[Free webinar] Supercharge IT operations and achieve 10x efficiency with Analytics Plus 6.0
Hello there, We've recently launched Analytics Plus 6.0, the most significant upgrade yet to our flagship IT analytics platform. This release comes with a host of game-changing features and enhancements engineered to accelerate your IT decision-making,
Patch Tuesday Updates: October 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2024-10 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5044320) (ESU) (CVE-2024-43572) (CVE-2024-43583)
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Vulnerability Manager Plus' Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here You can find out more about the enhancements made in the build update (90110) on this readme
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Vulnerability Manager Plus Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here You can find out more about the enhancements made in the build update (90110) on this readme
[Tips & Tricks] Integrating ServiceDesk Plus Cloud with ADSelfService Plus for automated ticket management
ADSelfService Plus can now be integrated with ServiceDesk Plus Cloud to automatically create tickets for each self-service action performed by end users. This allows admins to track users' self-service actions and follow up on them if needed. Additionally,
New Installation of On Prem Service Desk Plus - No Login Screen
after a new installation of SD Plus v14830 on a windows 2022 server, i don't get a login screen after starting the application. instead i just get a blank browser.
Workflow in SDP Cloud Version
Dear Support, I have question regarding the “Workflow” before we used to add a “STAGE” and the stage can contain many “STATUS” now there is no such stages, because I want to create in each stages many status and regarding that do my workflow. Any advice
Remove default fields from worklog
Hi, is there any way to remove all default fields from worklog except owner and time-taken? these are not custom fields - we dont want the technicians to see their costs etc.
Unable to start ADManager Plus
Hi Unable to start ADManager Plus, we get the following error. This is on a clean install to Windows Server 2016 ../pgsql\bin\pg_ctl.exe file does not exist or is being used by some other program.
Notification sent to new User when created
We are trying to send an email notification of required online training to new employees when they are on-boarded. However, the current notification sends out the email prior to the completion of the email synchronization process, so that it sends the email, but the end user mailbox has not been fully replicated in O365 and hence never receives the email. We do not receive any errors; it is just that the email is sent but never received by the mailbox. We CC'd our shared mailbox and do receive the
Automatic Group Maintenance
Hello, I've found myself creating 'dynamic' groups in Active Directory using ADManager when the filter requests are too complicated for Exchange Online's Dynamic Distribution groups. Our setup is hybrid so any distribution groups created in AD get sync'd
How to target configuration to users on specific desktops only?
I need to copy a file into the "C:\user\appdata\roaming" folder every time they log into their virtual desktop. I tried creating a Computer "File and Folder Operation", and I set the target the Computer OU, but it doesn't get applied when users log in.
Vulnerability age matrix
under the threats and vulnerabilities dashboard. The Vulnerability age matrix starts at >30 days is there anywhere in the system I can change this to to >14 days
Has anyone integrated with SAP Solution Manager 7.2 - ticket and change bi-di interface
even with SAP solutions manager going eol in 3 years - we need to put up with it now; has anyone recently completed a successful integration with Solman?
Delegation for emailed in tickets not working
I can still assign a ticket to a technician who is either automatically marked as being on vacation from the O365 calendar integration or has a delegation setup when editing an emailed ticket. But it works as it should when I am creating a ticket from
Patch Jobs Stuck in "Ready to Execute" Status
Software in Use: Managed Engine MSP version: The issue occurs with the MSP version and affects all customers (with approx. 900 systems), though the severity varies from one customer to another. Issue: For about three weeks now, many of our patch jobs
powershell command on client
want to install the japanese language pack on a client using the powershell command "Install-Language ja-JP". i wasnt able to find a way just to run a powerhsell command just a script so i created a file/script with that command and setup in self service
Can I monitor specific SEO campaigns or keyword performance using custom dashboards in Analytics Plus?
Hi all, I’m currently managing a few SEO campaigns and would like to streamline how I monitor the performance of specific keywords. Does anyone know if Analytics Plus allows for custom dashboards to track keyword performance and SEO metrics? I’m trying
KMP failover on AWS
Are there any detailed instructions for setting up KMP to run with FOS enabled on two AWS EC2 instances? There's no way to assign the same private IP address to two instances, and the failover service requires that the shared/virtual IP be bound to the
ADSelfService Plus' build 6504 offers exciting features & enhancements!
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6504. Feature Integration with ManageEngine ServiceDesk Plus Cloud : Admins can now effortlessly track users' self-service actions by integrating ADSelfService Plus
Trialling Vulnerability Manager +
We are trialling Vulnerability Manager Plus. To comply with Cyber Essentials we need to ensure that we update all software within 14 days of release, particularly if: Fixes vulnerabilities labelled by the vendor as ‘critical’ or ‘high risk’ Addresses
Regarding the adaptation of the EC application server's operating system to Linux
EndPoint Central currently only supports deployment on Windows operating systems. I would like to know if there is a timeline for supporting deployment on Linux operating systems. Additionally, regarding the PGSQL database, is independent deployment
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