Is there a chance to hide some tabs in assets form using page scripts?
We are trying to hide some tabs displayed on an asset form using Page scripts, like for example "relationships" tab
Unable to attach documents in Change Records
Whether using an admin or technician account with the SDChangeManager role, attaching files in the CH is not possible. It was working before and suddenly, we cannot.
Office 365 - E-mail Setup
Dear All, I'm trying ton configure a new ServiceDesk Plus instance for one of my customer. After many try, I'm still blocked with the In/Out E-mails setup against Office 365 (Mcirosoft Graph) I've create an application for incoming and an other one for
How to write system logs in custom functions.
hi , How to write system logs in custom functions for ManageEngine ServiceDesk Plus Cloud? Can email notification alerts be written in custom functions?
Worklogs not syncing with Zoho Books
Hi, After the upgrade to v14810, the integration between SDP MSP and Zoho Books quit working. I recreated the connection, however we are getting errors and the worklogs are not syncing. Can you please help. [23:04:08:130]|[08-26-2024]|[com.manageengine.integrations.MetaDataInfo]|[INFO]|[112]:
[Free training] Power up your network monitoring game with a free product training
Whether you're evaluating, learning the ropes, or a regularly using OpManager, there's no better way to get fresh insights in optimizing your network monitoring than a product training. Attend the free, four-part webinar series on September 17, 24, October
Resend Survey
If for any reason (smtp down,...) an user does not receive survey email, how to resend survey invitation email? Thiago.
Associated Accounts fully populates
Tested associate 1 or no accounts will still fully populate all accounts which is not the correct behavior?
Attachment Request Api
,Hello and good day I would like to be able to attach files to a request while creating it. However, I am currently unsure of the service URL or method to achieve this, whether using Postman or Rest Api Could you please provide a reliable solution for
Email Fetching Errors
Roughly 3 weeks ago our Servicedesk Plus system stopped successfully fetching emails. We use Office 365 as our email provider, and at the time it started saying 'Unknown Error' occurred. At the time we were running version 14.3 and could not find any
Migrate ADManager Plus to a new server
What is the process I need to follow to migrate all the data from the old server to the new one? Specifically making sure all the templates are migrated. Thanks!
Ability to add lookup custom fields to CMDB views
This is an enhancement request idea. I have added several custom lookup fields to some of our CMDB CI types, but I am not able to add them to my view via the Column Chooser. It would be helpful to be able to see those columns.
Link users directly to O365 login method?
We use Office365/Azure for our SDP OD login method. When users go go helpdesk.company.com they see the standard SDP login screen, and then they click on the Orange O365 logo in the corner and login that way. Is there a way to link/redirect directly to the O365 login method? Can this also be configured to allow for pass-through authentication? Thanks!
Does ManageEngine Support AMD Servers for Network Monitoring?
Hi everyone, I’m currently considering deploying AMD servers for network monitoring and management, and I’d like to know if ManageEngine software fully supports AMD servers for these tasks. Are there any known compatibility issues or special considerations
Patch Tuesday Updates - August 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-08 Servicing Stack Update for Windows 10 Version 1607 Systems (KB5041576) 2024-08 Servicing Stack Update for Windows Server 2016 Systems
how to add a request with attachments using API?
hi i want to add a request with a file attached to it using API. what the first picture is my APIView, second is my request inn postman and third is the response which says that it's unable to parse the json. is there something i'm not doing correctly?
API Adding Attachments
Hi, I know similar questions have been asked a few times but I can't find a clear answer so I'll ask for my specific scenario. I'm trying to use the ServiceDesk Plus API to add an attachment to an existing request using C#. What I'm struggling with is how do I specify either where the attachment is on disk or (preferably) provide the attachment as a byte array. I'm aware of this help page on the old API Request Operations but I can't get the code in the example there to work - I get a message saying
Users unable to reset password
Servicedesk Plus on Windows Server 2019, With MS SQL 2022 Database. After upgrading to version build 14600, our users are no longer able to use the funktion 'Forgot password' On the "have you forgot your password" page, the user is asked in enter domain/username
[SDF-43431] Priority field is not sorted
On the last upgrade for ServiceDesk Plus to Build 14.0 14006, the priority field shows the options with no order (sorted) when opening a new incident. how can I sort that field?
AD360 rolls out build 4405 with new enhancements.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4405. Enhancements: Centralized technician management support has been enabled for the component M365 Manager Plus. JRE has been updated to version 1.8.0_412. Issue
Monitor VPN Tunnels on cisco router
Hi, I am using cisco ASR 1K for my S2S connection and I would like to monitor the status of my tunnels. Most of the performance monitors i am looking are not included in the ASR templates. Like VPN tunnels status, uptime, Rx and TX bytes. How can i include
Mail Group Subscription - Error with AD Manager
With the option "Mail Group Subscription" users can subscribe to groups without problems. Now we integrate AD Manager with ADSelfservice plus and Mail Grops Subscription stop working with the error: You are not authorized to perform this action, and when
"No Data Available" shown for KVM Guests Application Manager v17
Using Application Manager v17 to monitor kvm guests (Win11 and Rhel). qemu guest tools have been installed successfully on guests. Monitor for each vm can not retrieve any disk information. Is there additional configuration that is needed to retrieve
Hiding Tabs & Functions
Hello, In certain ESM Instances I would like to hide certain Tabs and Functions. On Request - Hide Work Logs Under the Reply menu hide: - Forward the Request - E-Mail the Technician - SMS the Technician Is this possible? Many thanks Lisa Build Information
Firefox Language
Hi and thanks for looking at my topic. While examining EndpointCentral as our possibly new Software Deployment and RMM Tool, I created a software package for firefox from the corresponding ESR template. When I install it via Self-Service Portal, Firefox
Import requests with excel on Custome form?
When I import requests, they are only applied to the default request! We have a series of requests that are related to a new form (Custome Incident or Service form). How to import requests with Excel that will be applied exactly on that form?
Dashboard not loading
We've suddenly got a problem with our dashboards on SDP, they've stopped loading since last week, we simply get a screen with the four grey bouncy loading bars. Everything else on the system seems to be working OK. We're on 14304, there are no errors
I Can't AddRequest By Api
I really don't know what to do anymore! Based on the recommended structure noted in service desk plus documentation for "addrequest" by API { "request": { "subject": "Unable to fetch mails", "description": "I am unable to fetch mails from the mail server",
External User
How can allow the external user to create ticket?
How DDI solutions benefit the manufacturing sector - DDI Central webinar on 4th September
Join us for an insightful webinar on how DDI solutions—the integration of DNS, DHCP, and IPAM—play a crucial role in enhancing network management and security in the manufacturing sector. Learn how implementing DDI solutions in the manufacturing sector
Can I completely change the access URL?
I am trying to change the selfservice plus URL from localhost:port to a more standard web address in order to use our wildcard certificate and to allow connections through our firewall and DNS configuration. I saw this post https://pitstop.manageengine.com/portal/en/community/topic/can-i-put-the-adselfservice-site-under-a-virtual-directory
Error Page
For about 2 weeks i am getting an errror sometime when moving around the app. i contacted support and they suggested deleting the cookies and history from Edge. I have done that several times and it still same. Took 20 minutes to log on cloud based version.
Trying to start PostgresSQL server failed
Hi I did follow this guide Install ServiceDesk Plus on Ubuntu Server | DevOps Compass Guided IT Solutions by Docker Captain (heyvaldemar.com) on a fresh installed Ubuntu 22.04. Unfortunately when I am running the command sh run.sh I am getting the error:
Google fixes several high severity vulnerabilities in its Chrome 128.0.6613.84/.85 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 128.0.6613.84/.85 for Windows and Mac and 128.0.6613.84 for Linux. This update comes with 38 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 128.0.6613.84/.85 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 128.0.6613.84/.85 for Windows and Mac and 128.0.6613.84 for Linux. This update comes with 38 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 128.0.6613.84/.85 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 128.0.6613.84/.85 for Windows and Mac and 128.0.6613.84 for Linux. This update comes with 38 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Password Age - Expire after setting
Good day, I've been unable to find any documentation on the Password Age - Expire after setting in PMP that relates to the impact of this setting. 1) When configured for 60 days password age expiry, what is the impact to the PMP resource password when
Sharing tickets with other users when creating tickets through the portal
Hi, Is it possible for the user to add another user through the portal who will receive notifications about the ticket? For example, if there is a field such as cc where the end-user would select another user who would then be included in the ticket.
Mail Fetching slow and inconsistent ServicedeskPlus
Hi Everyone, I seem to be having some issues with the servicedeskplus system. I've configured the mail server with IMAPS and Google Console for the Oauth, since I couldn't configure with EWS and EWS was giving a lot of issues.So I created a Gmail account
Webhook Worklog variable
Hi, I have configure a webhook that notify a third party system when a ticket is created or modified, but i'm looking to get some worklog variables. When you look all the variable with $, only "Request" variable are listed. There's a way that I can get
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