Unknown Error. Code : -2145124329 How long does it stay and keep patches listed as missing patches?
I have a handful of machines that show they are missing patches going back months. A lot of these machines have missing patches listed as Unknown Error. Code : -2145124329. According to the hexadecimal translation, 2145124329 is equal to 0x80240017 (not applicable to your server/PC). I have manually tried installing these patches, yet they all say Not Applicable to your System. So if this is the casse, why doesn't Desktop Central remove this paticular patches from a machine as being missing? Especially
Update profile picture programatically
Hi, We have profile pictures of all our users in Exchange and Sharepoint and AD already. We would like to set up a scheduled job using e.g. Powershell, to extract these pictures and insert them on the users in ServiceDesk Plus. Extracting them is easy, but is it posssible to programmatically insert them on the correct user in SD? And if so, does anyone know how? /Rasmus
The form cannot be submitted
Hello,we use SDP VER 13.0 We found that some forms suddenly had the submit button become non clickable after clicking, and the form could not be successfully submitted. We tried to reconfigure the form, but the situation persisted.
Configure Servicedesk Plus to IIS default website
Hello all, I'm running the non SDP MSP version for a small group. I am unable to figure out how to make SDP:8080 the default website to IIS. We have DNS records pointing to the virtual server and I am unable to note which directory or .htm file I need
incident tickets : head of a department
Hi, the head of accountancy departement wants to have access (view/edit) all tickets that employees of his department have created. How is the setup for this? thx bjorn
Applicant can view multiple account template
Is it possible for a requester user to be able to create tickets in multiple accounts within ServiceDesk Plus MSP without the need to create a separate user for each account? Example: We currently manage the following accounts within ServiceDesk Plus
Is it possible to automatically log and resolve tickets with zero touch?
Hi all, I would like to know if it is possible to log and resolve tickets with no intervention based upon particular business rules. At present, we have business rules setup that look at the sender and the subject line. If these two fields are true, then
Custom function in trigger
hello, i need help, first thing first i am just IT support, with surface knowledge to scripting and doesn't know much about it, so the thing is, i create trigger in SDP cloud that applies to request, and for action i select custom function with this script
How to pass a variable from Webhook1 to Webhook2
Hello. I'm trying to set up automation in an Orchestration Template. Is it possible to pass Response Handling values from Webhook1 to Webhook2? For example, in Webhook1 a request is made to an external service, from which the response comes: {"0": { "user":
upagde to AdAudit unsuccessfully
① I successfully upagde the AdAudit 7.0.0 to AdAudit 7.2.0 ② I want to upgrade AdAudit Plus with "ManageEngine_ADAudit_Plus_8_1_0_SP-2_1_0.ppm" and "latest.crt" so that i can get the AdAudit 8.1.0 ③ The "Update Manager" says ④ I have never modified any
Conditional Exchange Access(onPremise). Sync doesn't work due to users DisplayName on Cyrillic alphabet
Hello All, We have changed an attribute DisplayName in Active Directory and Exchange Server for the users from Latin to Cyrillic and now the synchronisation of the device details doesn't work with Exchange server. In the log file I found out an error
Where is the patch KB5041773??
Hello, I need if you can help me to see where the microsfot patch KB5041773 is that came out on August 13. I can't find it in patchmanager. Will it be included in the full August patch? Can you confirm that for me please. Thank you
How to set automatic removal of Resource after 3 months
Hello is it possible in PMP to set automatical remove of some resources after 3Month of creation ? thank you
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Patch Database is empty
All patches have disappeared from our system. All machines show as 'Healthy' despite us knowing this is not the case. There is no history of failed/installed patches and the patch database itself is completely empty!
Desktop Central PowerShell Authentication
While I have been programming in PowerShell for years, getting to data using an API is a bit new to me. I have only successfully done this so far by connecting to Meraki's API. So far, I am having no luck connecting to Desktop Central. Below is a script
Requster unable to load logo
Unable to load if custom image is set for the account.
Unable to send password reset link
Unknown error pops up when trying to send password reset link.
Service Desk +, Request page offline
Service Desk +, Request page offline Is this just for our instance, or anyone else affected?
Change opening by the requester on the portal
Hello, In Servicedesk Plus MSP, it is not possible for the requester to open changes through the portal. What are the possible ways that we can get the Requester to open changes through the portal?
Critical : Unable to generate scheduled report
Configuration of DR for ITSM
Dear Team Request support in getting the sizing to enable the ITSM in DR for UCO Bank .The current license we have is for DC and DR and hence need to know the sizing of hardware required to enable the DR on priority.
Microsoft Graph - Requested resource does not exist
when I attempt to test fetch from my incoming mailbox via Microsoft Graph I am getting the following error: "Requested resource does not exist" The app registration is setup in Entra, so I am not sure what is missing.
How to add approval stage 2 from AD Attribute?
Currently, we can only set Reporting Line 1, but we need to add another approval stage for Reporting Line 2 based on the organizational structure. Do you have any ideas on how we can use another attribute in AD for Approval Stage 2?
How to set second reporting line approver?
Hello team, How can we set the second reporting line approver as the Microsoft Teams organization? Currently, we can only automatically set the reporting line for stage 1 approval, but now we need to set an approver for stage 2.
New ticket from closed request still references the closed request
Ok, so here's the scenario. Ticket 528245 is resolved, and then moves to closed. The following week someone replies to that thread, and it rightfully opens a brand new ticket 533183, instead of reopening the old, now closed ticket. Here's the rub. The
Query for Current Approvers on Pending Approval Request
I'm looking for a query that can provide me a list of Request ID's, Subject, and Approvers on request that are Pending Approval.
Report All tickets for a given requester
I am trying to get a report for a specific user on demand using ALL tickets, open or closed to discover trends of issues based on users. I however cannot seem to get it. I can show all tickets, then search by requester and the one I was trying showed
ADAudit Plus Migration to new Server
I am not entirely happy with the documented migration process. The process includes bringing down the application, copying the folder, install services, etc. This is going to create a great deal of downtime for me as its going from on-premise to cloud
Facing Some Issues with Core i5 Laptop and ManageEngine OpManager Product. Any Advice?
Hello everyone, I’m having some trouble using my core i5 laptop with the ManageEngine OpManager product and would appreciate any guidance. Details: Laptop Specs: Intel Core i5 laptop, 8GB RAM, 512GB SSD. ManageEngine Product: ManageEngine OpManager (Version
Automatically set Editor field from custom field...
I'm currently trying to get a work around for the editor field being broken, I need to automatically set the editor field based off of a custom field that is "Directly Reports-To" that populates users with "$CS.referField("WorkOrder_Fields_UDF_CHAR15","users",{url:"/api/v3/users"});
Power On Azure VM from Patch Manager
Hello everyone, Im in charge of updating my company's servers every month using Patch Manager Plus cloud, so Im trying to code a Powershell script that power on some virtual machines on Azure, but I dont want it to be interactive. Due to company policies
Monthly Service Fees for Smartphones?
How do you capture your monthly fees for smartphones if you use ServiceDesk Plus for these assets?
Delete incident template - ServiceDesk Plus Cloud
Hello everyone, Im trying to delete some incident templates on SDP cloud and I can't, it only disables. Does someone know why its happening or if there are any requirement to delete a template? This is the error im receiving when I try to delete it: Thanks
API Issues
Upon upgrading to version 14720, all of forms that use an API are no longer working with the error message below. {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"authtoken","type":"failed","message":"Extra parameter(s)
Field and Form Rules for Editor
How can I fix either of the scripts below so they will set the editor field based on another field on form submit, this sounds pretty simple but it is not natively available in triggers or business rules because the Directly Reports-To field can be different
How to Import Servers Inventory from Redhat satellite 6 Management Platform?
Dear All, Is it possible to auto. import the inventory of the redhat servers directly from “redhat satellite 6” management platform to our assets inventory (i.e., servers) instead of deploying UEM Linux agents on them? Please let me know if there is anyway
Target Computers not updating in Automated Patch Deployment
Hi, I have a custom group, an automated deployment and a deployment policy....all working fine. If I add more computers to the custom group they are not appearing as targets under the automated deployment (I'm only seeing the original number of PCs and
[Zero-day] Microsoft's August 2024 Patch Tuesday fixes 10 zero-day vulnerabilities
Hello folks, This is to notify you that 10 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Ancillary Function Driver for WinSock Elevation
Can I create a dynamic field that pulls from already-existing sdp fields?
I often have regional presidents requesting services on behalf of their sites, so when they submit a ticket, the site of the request may be (Corporate Office), but I'd like for them to specify which site they are requesting service for one of the sites
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