Hi all,

i need help on this. my company's server got crashed and we urgently need the data in the ManageEngine ServiceDesk. Luckily, we have the backup every month. Now, I attempted to install the MSP into my laptop and hopeful that I can retrieve the data as .xml or .xls.

this is the steps i have done.

1. run restoredata.bat

2. select my backup database

3. the system prompt me for a password and I dont have one.

Kindly assist on how I can continue. 

below screenshow is the outcome

i have tried 'sdp123!' and also 'sdp@123' . it all didnt work. I also tried my admin password