Additional Data Tables

Additional Data Tables

Please can additional data tables be added to SD+ and Advanced Analytics that capture historical data for all predefined fields? Tables like this already exist for the Group and Status fields ('Support Group History' and 'Status History' respectively) and it would be incredibly helpful from a reporting perspective especially regarding major incidents.

For example, we are interested in capturing how often requests have their priority amended from x to P1 and how often requests are raised as P1 and then updated to x to identify training opportunities to educate teams on when a call should be raised as a P1. Likewise, we'd also want to be able to use query tables to calculate how long a request has taken to resolve once converted to a P1. I've tried creating query tables to capture this data, but since the Priority field only captures the priority value at the current time and historical priority information is not stored anywhere it is impossible.

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