Improvements to new Dashboard (2025)
A few suggestions to improving the new features for the default dashboards:
- Ability to add more than one status (field) to a filter. For example, I can only highlight individual Status names and not a collection a names (Open vs. Open, WIP) (OnHold vs. OnHold, Pending User Response, etc..)
- Ability to report on time spent and ticket age
- Abilty to include common Service Metric type reports (i.e: Burn Rate, MTTR, etc..)
- Ability to show other variables for requests such as Average, Top, Bottom, %, etc..
- Ability to show the difference between two date fields (Avg. time between dates, total time between dates)
- Ability for Admins to manage all Dashboards (public and private)
- Ability to show request details via the Dashboard share function versus elevated the users view permissions to see all tickets. This applies to private/executive dashboards.