Retaining Change request description alongside request description when a Change is created from a Service request

Retaining Change request description alongside request description when a Change is created from a Service request

Dears,

Greetings!

We are on the latest build of SDP 14.2 Build 14200.

We have customized Change template description field, such that it captures lot of details from the requester.

At times, we do raise Change from existing requests. Doing so, description content from requests override the default description of Change template.

Is there a way to retain the default description configured in Change template as well, whenever a request gets converted into Change, such that we could then have both the descriptions i.e., request description + change template description.


Cheers,

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