Database Query Monitor Alarm Disapears
I've configured several MS SQL database query monitors with custom queries for monitoring specific items on our databases. I'm having an issue where the alarms that I configured on the query results disappear after I configure them. I'll configure the alarm with thresholds and assign it to an email action and it will successfully change the status of the monitor and email the assigned users for about 10 minutes when the conditions are met. When I go back into the alarm configuration to check it
Mac OSX client scan always unsuccessful
Hi All, I've been trying to scan mac workstation since I started using SD+, it never worked. Windows clients are scanned properly. 99% of Apple hardware is running pre-ElCapitan OSX version (10.8-10), so it should work. Firewall is disabled and ssh is enabled everywhere. I can connect via ssh to all Macs, so that's not the problem. Can you help us? Thanks indeed Regards
Business rules and automated change/problem requests
It would be nice if we can automate change and problem requests through the business rules. We have several monitoring systems that submit automated tickets for recurring issues and it slows things down and introduces errors having these change/problem requests created manually from these automated tickets. -Ross
Groups for Users Report
Is there any way to include the users full name in the exported report instead of just their login id? Thanks!
Created by
Is there a way to include the field of who created the incident into the email notification that is sent to the requester? For instance we have onsite techs that put in incidents for teachers on campus and put the teacher as the requester in order for them to be notified but would love for the field of who created the incident to be included in the notification email.
Setting the due date
We want to set the due date to 7 days after the request has been submitted, is there a way to modify this script for the form submit to add 7 days ? /*Set value of a field*/ $CS.setValue("DUEBYDATE",new Date("20 May 2015, 15:23:00"));
Report Request for Workstation + Software
Hello, I am looking to see how I can create a report for the following: We have workstations that go into a "in-store" state after employee leaves. We need to make sure there is specific software that is uninstalled from that PC. Is there a way I can create a report to pull all workstations with an "in-store" status that has Software-XX installed? I have been playing around with it-- I was so sure I found a way, but I cannot figure out how I got that far now. Thanks!
real last logon
how this report is running and from which attribute it's collecting the information (lastlogon or lastlogon timestamp) ? Mohammad Aaref HICT Supervisor
Survey Link ($SurveyLink) not active (not recognized as an hyperlink)
Hi, We are currently setting up a new Service Desk Plus installation, but there is a problem with the Survey Link ($SurveyLink) tag sent in the survey message. The link is correct but it's not recognized as a link (it appears as plain text). If the user copies and pastes the link in a browser it works ok, but it's not able to click it directly. More strange ... if the original message is forward the link will become active ... Any ideas regarding this issue? Thanks in advance. Regards, Nuno Diogo
How to delete groups being used by a module?
I need to delete a few groups in service desk but it reports that are being used by a module and cannot be deleted. I've spent some time going through each option in settings trying to determine what has to removed in order to clear the module usage but can't figure it out. How can I tell which areas need to be cleared of the group references so they can be deleted? Message - Group is being used by a module. Hence cannot delete it.
Windows Server 2012 R2 and SQL 2012 officially supported?
Hi! Do you officially support Windows Server 2012 R2, SQL Server 2012 and Internet Explorer 11 for SDP MSP 8.2 Build 8205? We successfully evaluated the product in such an environment and are ready to buy our license but we would like to make sure that you officially support the newer Microsoft base products in advance. Thanks, Helge
.ipa File size limit
Does anyone know what the ios App (.ipa) file size limit is when uploading apps into the mdm?
Not finding scheduled tasks
I can't seem to get PMP to find the scheduled tasks on a server using domain account. I've created a test domain account, created a scheduled task using that account, and PMP can't find it. It can find the service and changes the password and restarts the service fine, but won't pickup the scheduled task. Any suggestions?
Custom Report - Sys Description Cisco Devices
Hello, I need assistance in creating a custom report (trying to use the submit query feature using MS SQL). I need to find the IOS version of all of our Cisco switches inventoried in OpManager. I noticed this information is included in the Sys Desc. field on the device summary page. I can't seem to find this information using the ms sql query, i tried a few tables but am not sure where this information is stored. Any help or direction is appreciated. Thanks! I would like to have an ouput of Device
Manage the requests list view for Requesters
Hi All, Is there any way to configure and manage a default view of the requests list for all Requesters? Thanks Nikolay
Swyx Phone system
Is there a CTI integration with the phone system from Swyx with Servicedeskplus?
Arabic text error
When typing request in Arabic after update the request text come like ??????????? I upgrade to last update build_from: 9200 build_to :9201 patch_name: AdventNet_ManageEngine_ServiceDesk_Plus-9.2.0-SP-0.1.0 updatedon: 17/02/16 What can I do?
Customizing the MEDC Agent
Hi, I was wondering where I can customize the emails/requests that are sent in by users via the Agent. I have have managed to customize reply templates and edit the notification rules on the Admin section of Service Desk Plus, but can't seem to find a section for the MEDC Agent emails.. I've included a screenshot to show exactly which emails I mean. Any help would be greatly appreciated. Thanks in advance! Chris
Question on comments field
Hi team, How many characters supports currently the field "comments" to do descriptions in the Incident and Request templates? It is possible to enlarge it by DB? It is for a document management process for a client company of this product. ACT
Change type custom field
Hi team, I have a custom field that is set to the incident templates and services of my tool. This field is numeric type but I need multiline now. It can change done by DB? It is for this field does not affect me in the records and managed and I alter reports.
another Description Field
Can we have another field added in requests, similar to the Description?
Unable to view any archived tickets older than August 2015
Since upgrading to 9.1 Build 9120 we have noticed that when we search or type in a reference number of an archived ticket that was logged or closed prior to August 2015, we are unable to see any detail of the ticket bar the below; Please advise what could be causing this? Thanks Lynne
Sorting Gantt Vieww in Projects
Hi Everyone Stumped on this one, anyone know the answer? is i possible to sort the gantt view of a project by start date INSTEAD of of the default A-Z?
Did you know - Migrating from ADSelfService Plus 32-bit to ADSelfService Plus 64-bit
We have uploaded a step-by-step guide for migrating from ADSelfService Plus 32-bit to the 64-bit version in our knowledge base. Link to the KB article: https://www.manageengine.com/products/self-service-password/kb/ad-self-service-plus-32-bit-to-64-bit-migration.html If you face any issues in the migration process or have any feedback, please let us know by emailing us at support@adselfserviceplus.com.
MDM IOS Deploy and set lock screen wallpaper
Hi, Using Desktop Central MDM is it possible to deploy a picture and and set it as a IOS devices lock screen wallpaper? Thanks
hieroglyphs in "remarks"
Hi All! i have some hieroglyphs in "remarks" - http://joxi.ru/YmEkEvGIqkykA6 DC : Build No:91122 Target OS: Windows 8.1/10 What is it ?? http://odarchuk.com
Exporting Comercial Rules
Hello All, We need to separate ONDEMAND portal in 2 diferents portal, we have about 200 comercial rules that need to be migrated for the new portal, we don't find any tool to do that, it's possible?? Rgs, Roland
Notification when a new request is assigned to a support group
SDP build 9120 I have configured our "Developers" support group so that an email notification should go out to the team leader when a request is assigned to that group. However, after multiple tests, there is still no email being generated. Am I missing something? Is there anything in particular which I should look for in the log files? Other email notifications are working fine (eg to a requester when a new request is created), so there is nothing wrong with the mail server settings. Roy
REST API call
I would like to integrate Microsoft System Center Operations Manager with Service Desk Plus. Like certain alerts generated by SCOM should create an Incident in ServiceDesk. Could you please assist.
Business Rule
I have a business rule that is on a specific account. I would like to apply the business rule with the same name that is under all accounts and default settings. How can I get this account to revert to using the default settings business rules? Is there a way (maybe a sql query) to identify any accounts that are not using the default business rules? A quick sampling of a few accounts shows that there are several, likely many, that have a custom business rule for the account. This is an error
Information from Tasks Tab missing
Hello - I've never had this issue until last week. It seems that when I click on the Tasks tab, all I get is a blank area. I can't view items in Tasks at all. All other tabs work fine. I have tried it in IE, Chrome, FireFox and from two different machines with the same results. I had a coworker log in from my machine and try and he was able to see his tasks, so I don't think it is a browser/environment issue. Our service desk admin even deleted my account and recreated it and the
Cannot see the remote control button in a role despite the roles assignment
Hi, In SDP On Demand, how Can I create a custom role with remote control permission? Also, although I gave a "custom role I created + SDRemoteControl" ... this didn't work ... I've tried "custom role + SDRemoteControl + SDAssetManager" ... this also didn't work.... and I cannot give them SDAdmin role .... so can you please tell me what am I missing or if this is a bug?
AD authentication doesn't work after Logout unless all Browsers are closed and re-opened
Hello: I have Active Directory pass-through working on my SDP instance. When the user logs out, they are sent to the log in screen. The only way SSO works again is if they close their entire browser and re-open it. The problem is most people have more than 1 tab open with other applications and this forces them to close their other work in order to successfully use SSO with SDP. Is there a way around this? Thanks, Eileen
How to extract .mdf from .bak in SQL Server 2005
I have a 6GB .bak file that, when check it in the file to use for restore, the file shows 'Incomplete'. I need to extract the .mdf part of the .bak file since I don't need the .log file. There should be some way to do this or some tool out there that will either repair the .bak file so it doesn't show 'Incomplete', or that will extract the .mdf file so I can use it or repair just the .mdf file. There may even be a SQL script that will do this. I've done extensive searches and can't find an answer.
Automation Policy error loading objects.
Hello guys, just upgraded to the latest build (6350) and i wanted to give the automation a go, but in the automation section there's not much happening when clicking things. ( the dropdown menu won't open) Also the "automation policy" section gives me an error. ( an error occurred when loading objects ) Can you help me out? Thanks
Error Code 35 with NetApp and some Windows FS
Hi All, I've problem when I try to add NetApp or some Windows File Server to auditing. But I've another Windows FS working fine, but other or NetApp shows Error Code 35 : Error in Creating Terminal Services Home Directory/ Error in Creating Home Directory,The network path was not found when try to get shares. Path's exists and servers are power on and are accesibles via NetBIOS, for example \\NAS\share$ or \\FilServeWindows\share$. Thanks & Regards.
problem by unlock Make User Confirmation Permanent !!!!
how can disabled Make User Confirmation Permanent? my mistake to enable it how can disabled it ?
Corrupt DWG files
Recently recovered thousands of DWG files on a hard drive with a corrupt partition, however, all the files recovered are not viewable or recoverable through autocad 2007. They files are 2004 dwg files. Is there any software available to repair DWG files that someone can refer me to?
Configuring third party patches with .msp extension for deployment
How do I configure desktop central to deploy a third party patch that is not already included in the database. I have 2 patches for Entrust Entelligence that I need to deploy to the workstations and the files are file.msp format.
Reporting for Service Desk Plus
I have Service Desk Plus Enterprise and would like to know if anyone has any reports for the following IT Project Module - there seems to be a list of canned reports for all modules except the IT Project Module Time Sheet reports - I have a couple of custom reports I created but would like to know if anyone has some reports specific to timesheets that are used by techs for manager weekly sign-off and review of time allocation to validate that developers are entering their time frequently to projects
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