I have this strange behaviour in the notifications with the variable REQUEST LINK, for some reason in the notification of a new ticket raised, in the request link now appears embed the reference of the login URL that we define in a new account process.

Like this example:

See the ...../mdm/.... reference?

But in the same ticket, regarding the sla notification with the same variable, the login url reference is not visible, like this:

Same ticket ID, same customer.

Even more strange is that I verify in older tickets, that this behaviour wasnt visible, like in this old ticket from january16:

but in recent tickets, the same notification now reflects the login url (and to all accounts) like so:

Can you help me with this issue? How can i prevent the login url to keep appearing in this variable of the open (and resolve also) notifications?

Was something i triggered by mistake?

Thank you so much for your help.

MIGUEL LAMPREIA