Location of fields in request templates
In the form designer, when we add various fields in a template, we place them above the description field. When a Requester uses the template, the Requester sees these fields above the Description field.
But when we open these requests at the service desk, these fields are all listed below the Description field.
The attachment illustrates the fileds as viewed in the Form Designer and by the Requester. As designed, these fields should be displayed above the Description field when viewed at the service desk. That simply makes sense.
JMichelD
But when we open these requests at the service desk, these fields are all listed below the Description field.
The attachment illustrates the fileds as viewed in the Form Designer and by the Requester. As designed, these fields should be displayed above the Description field when viewed at the service desk. That simply makes sense.
JMichelD