Hi. We have just set up our ServiceDesk and are using AD authentication with pass-through. We have an LDAP import scheduled everyday. Everything is working correctly, however, we noticed that all of our users have been imported twice - meaning each user is given two separate records.

Each of the employee's two records always list the same (correct) information from AD (e.g. phone, email, etc.) aside from the "site" and the "domain." One record will list the site and domain and the duplicate record pulls them in as blanks. (See attached screenshot below.)

Has anyone else had this happen? Is there a reason this happens? Is it normal or did we do something incorrectly?

Thanks in advance for your help,

Staci