Hello SDP Team,

A question/request for a feature: in the "Helpdesk Customizar" in categories we have an option to " Select the technician to be assigned for the newly created category from the Assign To Technician combo box. All the issues related to this category will be assigned to the selected technician." like so:

and this is all very nice, BUT is it possible to consider for future enhancement the same option to the ITEM section, because inside a category and subcategory a lot of items are inserted to distinct technicians.

I know its possible to workaround it with business rules, but if it would possible, it would be much appreciated.

Thank you very much.

MIGUEL LAMPREIA