Surface firmware updates
I just wanted to put in a formal request for support of updating Surface Pro 1, 2, 3, and 4 firmware through the Desktop Central patch module. We have many many Surface devices and we have no way to upgrade the firmware on them. This is causing support issues since these updates are so critical. Do you have an update on when this feature will be added? Please contact me if I can be a beta-tester for it. Thank you.
Actifs "disposed"
Bonjour à tous, Nous souhaiterions savoir où est ce qu'on peut trouver nos actifs avec le statut "Disposed" s'il vous plaît? Cordialement,
Restrict access to records in custom module
I need to restrict permission to records in custom module. For example: 1. By user - only user who crated records have access to them. 2. By custom module sub form - only user which id are added to custom module subform list have permission to these records.
Deliver exceptional employee experiences with analytics-powered service management [Free e-book]
Hi there, Are outdated, SLA-centric ITSM practices stifling your employees' productivity? In today's economy, employee satisfaction is the service desk’s ultimate KPI. With a rising demand for seamless, outcome-driven service desk experiences, building
Deliver exceptional employee experiences with analytics-powered service management [Free e-book]
Hi there, Are outdated, SLA-centric ITSM practices stifling your employees' productivity? In today's economy, employee satisfaction is the service desk’s ultimate KPI. With a rising demand for seamless, outcome-driven service desk experiences, building
Unable to edit Accounts after upgrade from old 32 bit Servcedesk plus MSP to the lates 64 bit version
We have upgraded older version (32-bit) of ServiceDesk plus MSP to the latest 64bit version following the process on your website. Everything seems to be working ok so far apart from “Accounts” option within service desk. If we try to do any operation
Build and manage the IT asset inventory of your hybrid workplace
Mastering the complexities of IT asset management (ITAM) starts with the right approach! Discover how to efficiently manage your assets, optimize costs, and ensure compliance—all while navigating the challenges of a hybrid IT environment. Ready to transform
Actilfs liés à un département
Bonjour à tous, Nous avons quelques départements en doublons sur Servicedesk plus et nous souhaiterions supprimer ceux qui sont en double (différence avec accent ou majuscule) Nous souhaiterions savoir comment filtrer les actifs qui appartiennent à ces
Installation Media for selfhosted MESD+
Hi community, I have and older version of ManageEngine Service Desk Plus and my server lost power and crashed. I ran the server again but installation is corrupted. I am not able to start MESD+ up. It is on Windows x64 plarform but I'm not able to find
Need assistance for raising tickets in service desk
Hello, I have integrated SD Plus with AD Manager, and I would like to have requests get raised automatically from the orchestration I have created in Service Desk. Basically, what I want to implement is that whenever Requester submits a request regarding
[Free e-book] Deliver exceptional employee experiences with analytics-powered service management
Hello there, Employees today expect seamless, high-quality service desk experiences. Building an employee-centric service desk is imperative for the seamless functioning of a modern workplace. Our latest e-book outlines four analytics-powered ITSM strategies
Telegram survey
Hello friends. Please tell me, can I initiate a survey upon completion of an application in Telegram via the API? We have set up surveys to complete the application by email using standard means.
[Free Masterclass] Streamlining key ITSM practices with ServiceDesk Plus MSP | Nov. 27
Hey there, We are excited to invite you and your team to the third and final episode of this year's ServiceDesk Plus MSP Masterclass series. In this episode, we'll explore essential ITSM practices: incident management, problem management, change enablement,
Masterclass 2024 - Episode 10: "Ask Me Anything" session with ServiceDesk Plus product experts [Nov. 21]
Greetings from ManageEngine! We are excited to announce that registration is now open for the finale of the ServiceDesk Plus Masterclass 2024. In this episode, learn how to utilize the latest features and enhancements and connect with our product experts
Understanding the PMP Agent architecture
Hello Everyone, I need to understand exactly how PMP Agents work on Windows Servers, because I want to proceed with the Windows template I created before, instead of installing a manual agent for each new server I install in the structure I want to
object reference not set to an instance of an object - Error while installing PAM360 agent
Hello. While trying to install agent in a workstation to get features, i got cmd error, can you explain the missing thing: object reference not set to an instance of an object
aJout champ actifs dans modèle de champ
Bonjour à tous, Nous souhaiterions ajouter le champ actif dans un modèle de tâche sur servicedesk si quelqu'un a une idée s'il vous plaît? ça devrait génerer les nom d'actifs et on peut choisir.
Dynamic Approval Stage for deferent user`s Department
Hi I need custom script or other method for change dynamic approver in service catalog for deferent users`s department if user`s departmen = xxxx , first stage approval = yyyyy ,etc,...
Vulnerability Manager Plus cloud version
Hi, Is there any plans to offer cloud version of Vulnerability Manager Plus? I'm currently using Patch Manager Plus with the monthly payment option. I was hoping to migrate to Vulnerability Manager Plus.
Disabled fields on edit mode become active and editable in editing
Hi, I have a template for a service whose fields I have disabled in edit mode. The problem is that when we use the browser "back" option on the edit page and click on the fields again, all the fields can be edited.
Approver Level 2 Cannot be the same as Approver Level 1
Dear Support Currently we have setup the template and approval triggered using script. However, currently, our concern is, how to avoid the same approver at level 1 become approver at level 2. Is it possible to do it via script or FAFR? Seek your suggestion.
Make a PS script work on OPM
Hello, i have made a simple PS script to check the presence of crash dump files who are replicated on a DFS (and can sature it due to their size) and i want to implement it on OPM to directly have an alarm raised. I have a dedicated service account to
Postgress update
hi, i presume there will be an update soon to address https://thehackernews.com/2024/11/high-severity-flaw-in-postgresql-allows.html? i note our on premises product is on 14.13. Regards
Patch Deployment policy question - interval option
Hi! I'm configuring a new deployment policy for patch management. I want to allow the user to select up to 8 hours as an interval option. Currently, all I'm able to configure is 15 mins, 1 hour or 2 hours. How do I go about enabling the 8 hour optio
HyperLink in Request Form or Redirecting Request Form to Another Intranet URL
Hi, how can I publish a request form with a Hyperlink that users can click and will take them to another Intranet Site? Even better would be if they click on the request form they are redirected to the other site I have. Maybe it can be done with some SQL hacking etc. This is really a major show stopper, we have some requests that must be handled in a different system and I can't redirect users from the service desk system to it. thanks
Report - Line graph to show the number of open tickets over time
Hi Team, I've tried to do this in the MESDP Reports section but can't get it to work, can anyone tell me the settings to create a report that shows the number of open (by open I mean: not closed or resolved) tickets over time using a line graph? For example
Impossible de modifier donnée des actifs dans Base de données CMDB
Nous avons le type de CI "Network" et nous avons importés des données dans cet actif depuis Base de données CMDB Mais nous ne pouvons plas modifié les types d'actifs dans l'actif Network, cela n'affiche rien. Mais les autres actifs, nous pouvons bien
Planned US Data Center Maintenance on 23rd and 30th November 2024, between 08.30PM to 12.30AM PST
Dear customers, The annual infrastructure maintenance for our US Data Center is scheduled for 23rd November 2024, between 08.30PM and 12.30AM PST, and on 30th November 2024, between 08.30PM and 12.30AM PST. This maintenance has been planned during non-business
Tasks | Request for training video/guide showing technicians how to process an Incident that contains Tasks
Hello, I searched through the training content (videos, admin guide, etc.) present on the ManageEngine website and could not find a video, job aid/guide training technicians on how they should process an Incident ticket that contains Tasks, each task
Feature Request: Export or Report for Software License Keys
Hi, We have entered hundreds of Software Licenses (with license key details) into our Manage Engine and would like a way to export this information for backup and/or reporting purposes. We have managed to create a custom report which exports all of our licenses and includes everything we need, except for the "License Key" which is pretty much the most important field we are after! The report was built starting with a tabular report from the "Resource" module, then filtering where the Resource Type
Upcoming enhancements in Zia, Requests, Setup, Problems, Change in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Zia, Requests, Setup, Problems, Change in ServiceDesk Plus Cloud . Enhancements Zia Sentiment Analysis Zia predicts the emotional tone of requesters' conversations. Enable sentiment prediction
Masterclass 2024 - Episode 10: "Ask Me Anything" session with ServiceDesk Plus Cloud product experts [Nov 20]
Greetings from ManageEngine! We are excited to announce that the registrations are now open for the finale of the ServiceDesk Plus Cloud Masterclass 2024! Learn how to utilize the latest features and enhancements and connect with our product experts in
Key Manager Plus 7000 is now Available!
Hi All, We are happy to announce the release of Key Manager Plus 7.0 (Build 7000). We'd like to take this opportunity to thank all our customers and users for their feedback and continued support. Key Manager Plus 7000 (Major) (Nov 2024) New Feature emSign
Microsoft Windows 2022 Servers Unexpectedly Upgrades to 2025
The issue appears to stem from KB5044284, an update released during October's Patch Tuesday. While this update is intended for Windows Server 2025, Microsoft's patch management systems have misclassified it, leading to it being treated as an OS upgrade
Change how replying works - Include last the last response.
When replying from the Service Desk portal it would be nice to have what you are replying to below the reply as a reference or if some else needs to be included in the discussion. If we work completely via email you can see the email chain but if we do
Resolution not counted as first response
I've scoured the forums for an answer specifically addressing this issue but have been unable to find one. It does not seem like a resolution is counted as a first response in OSD+. The scenario: a call comes into the support desk and a ticket is created for the issue. The issue is resolved during the initial call and a technician puts resolution notes into the ticket and it resolved soon after creating it. There was no communication or "response" necessary as the issue was immediately resolved.
Ad Hoc Asset Report for User Offboarding, etc. w/ prompt for user name
Hello - We would like our service desk to be able to run a report to give to a manager or HR when an employee is offboarding. The report should simply show all assets assigned to the user but needs to prompt for user name when run. This seems simple but
Blocking request closure
Hi, Is it possible to block the closing of a request if someone other than the assigned technician is doing it? I looked for such an option in User & Permission Roles, but unfortunately I don't see there the possibility to set something like that. T
Building Certificate chain error
it errors out when I try to import the SSL certificate into the program
Manage Engine GUI not responding
Hello Team, Since we upgraded the licence , we 're not more able to access the GUI of Manage Engine SDP MSP. Here you have the error message Kindly assist us , Thanks
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