Problem with AD-group with dash in alerts
Hi! I have a problem with groups in alerts. When I have an AD-group with dash then nothing happends. OK: ServerAdmins Server Admins But not OK: Server - Admins Anyone know why? Is it a bug? Product Name ManageEngine ADAudit Plus Product Version 7.2.0
End of Support Announcement for Windows XP, Vista, Windows Server 2003 and Windows Server 2008
Dear Customers, We want to inform you about an important update regarding our support for legacy operating systems. Effective December 31, 2024, OS Deployer will officially discontinue support for Windows XP, Windows Vista, Windows Server 2003, and Windows
Field & Form Rules on Changes
Hi, Team, Although there is the possibility of choosing which users the rules will apply to, using "All Users" only applies to technicians. If you have an end user who has permission to edit the change, F&FR won't be applied to the fields where they are
Contract API with error after upgrading to v. 14.830 (from 14.740)
Hi, Team, After upgrading to version 14.830, one of my scripts returns an error. The same error occurs when using directly the REST API Documentation URL. I'm trying to update a contract additional field (date) with a value: {"contract":{"udf_fields":{"udf_date_17145":{"value":1726614000000}}}}
Lookup Field for assets per site
Is there a way to get a lookup field, similar to the Assets field, but instead of for a single user, it would lookup assets for a site, or even a region? Would that need to be something custom, or a set of criteria?
bring @mentions from On prem version to cloud
In the onprem version of SDP, you can @mention a technician in notes which would notify them in the SDP website and by email, this was very useful when another technician was required to assist in a ticket, but the ticket didnt need to be assigned to
[Announcement] Launching Analytics Plus 6.0
Hello folks, Introducing the first-ever decision intelligence platform for IT packed with groundbreaking analytical capabilities: Analytics Plus 6.0! Explore the latest release to: Deploy contextual decision intelligence for operational bottlenecks. Run
Expired SDP license
Hi, My SerciveDesk Plus 13.0 license is expired and I am unable to start Managengine SDP 13.0 I requested a new license file today and tried to install it via the run.bat command Unfortunately I get the error theat the license file is invalid. See error
Rapid7 Mac Install
Manage Engine, trying to deploy Rapid7 through software deployment and keep getting failures. Anybody ever been able to install successfully?
Why is it taking 2-4 hours to run a service pack update?
Why is it taking 2-4 hours to run a service pack update? It seems every service pack takes longer and longer to install. I dread even running them because I lose a whole day.
Manually Generate Active Directory Scan Report
I receive monthly Active Directory Scan Reports. I want to know, how can I manually run this report to give me information for a specific period?
EU Data Center Slowness - SDP Cloud
Dear Customers, We sincerely apologize for the recent slowness you've experienced with our application. We've identified that this issue is affecting users specifically from the EU data center and our development team is actively working to resolve this.
Patching EndpointCentral server
Hi, Wondering on if someone can direct me to the best practice on how to patch the endpoint central server itself? Do I add an agent the server or will it show up in SoM without an agent? Regards, Bryden
Task Advanced Matrix monthly summary report
We are able to create a great Advanced Matrix report for Requests that shows the count of the number of requests closed per support group per month and would now like to create an identical report but for Tasks. When we select Matrix Reports the Tasks
Alarm profiles in Firewall Analyzer
Reporting Query
Hi Guys, We are trying to generate a report so we can look at tickets logged monthly + time spent on the ticket. The attached is a great start showing our monthly tickets and which category they are in as a bar chart. How would I: 1 – Include time spent
Tickets opened by hour by site query
I'd like to change the following query to do by site instead of by group. Is that possible? I am running ManageEngine ServiceDesk 14.5 with sql database. SELECT qd.QUEUENAME AS "Group", YEAR(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (workorder.CREATEDTIME/1000),'1970-01-01
Project Use Question
I have a use scenario and I'm curious if the Project module will satisfy it. All of our IT equipment runs off of a rotating 4 year lease schedule. Our organization has about 2000+ devices so there is always Schedule reaching its end of life and needing
Unable to upload Certificate files for monitornig
There is an issue I am facing with uploading certificate files for monitoring. Unfortunately, I cannot add the necessary files, and I would appreciate your guidance on how to proceed. Additionally, I would like to clarify that the certificates I work
Approved to use Samsung Knox services. Where to go from here?
Hi all, I'm a complete new-beginner in this field. My goal in this project is to learn how to manage mobile devices. What I have done so far: - Did a lot of reading on Knox KPE. From what I understand this service is now free? - Created an account in
Problem with targets since update 11.3.2428.10
Hello Patch Manager Plus Team, today my patch manager plus server said i have to to an update to 11.3.2428.10 After that i have a problem with manual distribution. Befor this update, the targets were automaticaly in the list for the targets. After this
Service Pack Installation - 11.3.2416.25
We are receiving an error message when trying to apply service pack 11.3.2416.25. Upgrade Details: I see the value (unique_id=d6082) in the fixes_id.properties file. I'm not wanting to remove the entry until the service pack can be checked to confirm
Service Pack 11.3.2428.10
For the past week I've been having issues with PC's going offline, no idea why, So yesterday I installed service pack 11.3.2428.10,, same issue but now I have no local office etc, can't do nothing. This morning I went to see if a fix is avail and low
Check for field change in Custom Trigger
Hi, Is there a way to check for field change (as in FAFR) as a criteria in Custom Triggers? We have a Custom Trigger set up to send a notification to a group email when a request is assigned a specific group. We want to send the notification everytime
Introducing the Zia Code Generator for Custom Functions in ServiceDesk Plus [Cloud]
We are thrilled to announce the latest GenAI capability in the cloud version of ServiceDesk Plus: Zia Code Generator for Custom Functions, powered by ChatGPT. With this latest feature, service desk administrators can accelerate their work by simply prompting
mobile client
大家好，想知道网页版是不是自动适配移动设备，因为移动设备打开后，显示页面还是电脑的布局，怎么不下载app就能自动适配手机网页
Upgrade manage engine
Hi Everyone, i want to ask, my client have application manager 11 and now they want to upgrade to application manager latest, do you guys have some documentation or some guide step by step how to upgrade application manager?
Inventory registry value via Desktop Central?
Is it possible to get an inventory on what computers have a specific value in a registry key via Desktop Central?
Bulk Updating
I have 620 systems that I need to update multiple fields on. Is there a way to use a CSV file to bulk update existing records? I see the option to select a few systems and hit bulk update, but in my case, I have a value that is different for each system
automated patch deployment for network drivers only
Hi, I'm currently looking for a way to filter automated patch deployment for network drivers only. I want to create a separate deployment and policy just for network drivers but I cant seem to find a way to do it. Is there a way to filter or configure
Error Code: MFA-041
Hello, What could be the issue on Endpoint MFA Error code: MFA-041 ?
Not able to change Mail Server Settings
Hello i have a problem regarding smtp Server settings. It dont send a testmail. And i dont can save the settings. If i test in powershell it works perfect.
SD-115664 : The size of inline images in incoming emails is limited to 3MB.
Hi I see in the release notes : SD-115664 : The size of inline images in incoming emails is limited to 3MB. Note : If the inline image size exceeds 3MB, the image will be dropped from the email and the sender will be notified. Is there a way to adjust
Is there any way to backup HP 1910 Switch configuration
Hello. I have some troubles to make DeviceExpert backup configuration of hp 1910 switch. No matter what vendor I've choosed it doesn't work. To backup running config manually I should login to switch via telnet or ssh, then type command "_cmdline-mode on", type "y" to confirm that and after type password "512900". And only after that manipulations I allowed to run "backup startup-configuration to A.B.C.D <filename>.cfg" I've tried different combinaion, when added ssh\telnet credentials. When I added
Upcoming enhancements in integration, setup, Asset ,CMDB , and changes in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in integration, setup,Asset ,CMDB , and changes in ServiceDesk Plus Cloud. ChatGPT Integration Enhancements Acknowledge asset receipts by responding directly to asset acknowledgment/reminder
Missing Rapid7 InsightVM settings in newest release?
I was happy to see The InsightVM integration mentioned in the Release noted for 11.3.2416.18 (Remote Windows Desktop Management and Administration Software - README for Hotfix to Desktop Central 10 (manageengine.com)) Now discover, prioritize, and mitigate
Trigger Automation Based on an Email?
Is it possible to have an email sent to AD Manager or picked up by AD Manager and it perform a task (such as adding to a Distribution Group) based on the email? Use Case: HR e-mails team to add user to Group XYZ on Date xx/xx/xxxx AD Manager receives
Automatic User move OU by department
We create our newly created users in a certain OU via the ad manager create user template and then we move these user accounts to different OUs according to their departments. How can we automatically move a user account to its own OU according to its
Notification template add macros
Hİ we are using new user created sen welcome to mail but in macros configuration not first name and last name in template using username Is it possible to add these macros here?
Need an option for end-user to schedule the reboot
Team, I need an option that would allow end users to schedule the reboot when ManageEngine requires a restart after installing the patches/softwares. At present, our policy permits users to postpone the restart for a maximum of 24 hours, after which the
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