mail server settings for Microsoft Graph
Hi, When I try and update the mail settings for Microsoft graph I get the error: invalid value specified for the parameter incomingewsurl Can anyone help with this? Currently running on linux Version 14720
Patch Tuesday Updates: November 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2024-11 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5046661) (ESU) (CVE-2024-43451) (CVE-2024-49019)
Patch Tuesday Updates: November 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2024-11 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5046661) (ESU) (CVE-2024-43451) (CVE-2024-49019)
Patch Tuesday Updates: November 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2024-11 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5046661) (ESU) (CVE-2024-43451) (CVE-2024-49019)
Looking for help with a query report
Hello, I need a custom report that lists all my workstations with the status "in store", along with the specific date it was last changed to "in store" and the person who made the change. I wonder if I can get help here? Thanks.
Deluge Scripting Basic Use Case
Hello, I'm new to deluge scripting and I just need a bit of a foundation to start. I've created a really basic script for testing purposes: // Check if the subject is 'Test' if(requestObj.get("subject") == "Test") { // Update the subject to 'Updated'
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Is there a way to setup an email to a specific groups members when a request is added to their group? I only see for all support groups and we don't want email to go to all support groups when a new ticket is assigned to a group, we want to configure
Set FCR = true automatically
Hi, we want to create a custom template that allows technicians to quickly record a ticket for advice given to walk in customers. Ideally we would like the ticket to auto close and mark the ticket as FCR met. Is there any way to do this?
Seeking Recommendations: Best Free Tools for Managing Duplicate Content in Ecommerce Websites
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Champ non renseigné : Site, Groupe
Bonjour à tous, Nous souhaiterions avoir votre aide s'il vous plaît? en fait, quand une demande arrive de notre côté, le technicien est renseigné par défaut. Mais lorsque le champ Site est renseigné la liste déroulante du champ Groupe est vide. Comme
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AD360 rolls out build 4406 with new enhancements.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4406. Enhancements: You can now register for security advisory notifications from the Security Hardening section to ensure timely updates about recently released
Create New request using Python Script fails
Hi Team, I wanted to create a new request ticket using python script, to automatically create tickets in daily basis. I have gone through the below API reference page, https://ui.servicedeskplus.com/APIDocs3/index.html#introduction Can the someone try
import AD users that are existing contacts
When I try to import a new Active Directory user, the import wizard says the user I'm trying to import is an "Overwritten Record" When I search the global support reps I do not find the imported user. I do see the user under contacts, and they are able
Send a notification (e-mail) to the previous technician, when the technician is changing?
Hello What script or notification action can I use to inform the previous technician, when the request is forwarded to another technician. I started with a nuew custom trigger with these conditions: Now I need help with the script oder notification action
Some new mail IDs got not processed to new requests.
Hi, We observed in our On-Prem Instance an unexpected effect: E-Mails from some "new mail IDs" aren't processed to new requests. Mails from other "new Mail IDs" were processes successfull. Message in log for the faulty cases: "Email is received from a
Postgres DB not starting after installation of free edition for test.
root@SRV-SDPME:/opt/ManageEngine/ServiceDesk/bin# sh run.sh JAVA_HOME : /opt/ManageEngine/ServiceDesk/jre SERVER_HOME : /opt/ManageEngine/ServiceDesk DATE : Wed Oct 30 21:53:11 UTC 2024 Already sdp.keystore file, present. Hence Skipping Default keystore
SQL Table and fields for Release manager and process manager
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Issue while adding attachment to request from ServiceNow to ManageEngine
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ADSelfService Plus' build 6508 released with enhancements and bug fixes
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Kotak Template
Template for Kotak.
[Free webinar] 4 analytics-powered ways to uncover alarming gaps in your cybersecurity strategy
Hi there, As your organization's IT landscape evolves and matures, hidden vulnerabilities in your current cybersecurity approach can emerge. These hidden weaknesses can significantly compromise your security posture. Join our webinar to learn how AI-powered
Disaster Recovery Drill for Zoho IN(India) Service on 20th October 2024 and 27th October 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho India(IN) Service on 20th October 2024 and 27th October 2024 to ensure our DR Readiness in IN Deployment. This will help us support our expanding server far more
Email commands, add vs update
Is there a list of what Email Commands one can use when creating a ticket vs editing a ticket? I just saw in another topic here there was a comment: "This will work fine on edit operation. It is not possible to set due_by_time during add operation using
How to user Reporting To field in service desk plus
Hi, How can I fill data in Reporting To field ?. Recently I upgraded my version to 8.2.0 Build 8217. from 8.2.0 Build 8206. I am fetching data from active directory directly. Kindly explain the method to fill Reporting To if it is not possible from AD.
Condition to prevent lifecycle transition until x Tasks are completed
We have a couple of lifecycles in our system that auto-generate tasks for a technician depending on the ticket status for service requests. It would be ideal if we could put in conditions to prevent the technician from proceeding to the next transition
ServiceDesk doesn't start after upgrade
Hello, I wanted to upgrade ServiceDesk ver. 14830 to the latest version 14840. The app has been backed up succesfully, hovewer the insallation of the new version of ServiceDesk Plus stopped abruptly. After that, I haven't been able to start ServiceDesk
SDP+ instance stop processing emails
Today we had our SDP+ instance stop processing emails. As part of troubleshooting we removed and tried to re-add the OAUTH2 configuration but received error related to authentication and password being incorrect. The password is correct and has been validated.
Email Integration Office 365 error Unable to get SMTP email"
I'm unable to integrate office 365 with Service Desk Plus Cloud. In setup, Channels, Email, Email Integration, Office 365, configure. I login to office 365, then I get this error "{"error":"Error while adding account : Unable to get SMTP email"} how can
Change the ticket from a status to another (running stats) with requester's reply
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Why you should right-size your IT toolkit
Right-sizing is used in a business context to optimize the efficiency and output of an organization's workforce. It generally involves three steps: Identifying organizational objectives Defining the right amount of people with the right skillsets Hiring,
Network traffic and bandwidth control: Have you left any stones unturned?
You might be wondering what the old adage has to do with traffic or bandwidth. The answer is simple: IT teams monitor business critical applications and services with advanced traffic and bandwidth monitoring tools, but they don't keep track of the seemingly
Api V3 pagination
I want to have pagination in order to retrieve some requests paginated. My url is https://aiseradev.sdpondemand.manageengine.com/api/v3/requests and I cannot find a pagination strategy in the rest api documentation of Manage Engine. Does someone have any idea about this issue, or is there someone who knows which pagination does this api support?
Mention user in notes with @<name>
Hello, In the ServiceDesk onPermise, we could mention users in notes with @<name>. In the cloud version, we cannot do that. Is that something that we need to enable, or it's a feature that is not available in the Cloud version? Sincerely, Marcos Fer
SDP Mobile Application is too slow
The Mobile Application takes too long to load. It was updated with the latest version and it takes time to load even just the dashboard. It's slower in iOS devices vs android.
is SDPCloud broken? "internal Error"
no new tickets can be created manual or automated. status page is dead aswell https://ondemand.manageengine.com/status.html
Attention Chrome Users: A recent Chrome update is causing issues with the Rich Text Editor across the application.
Dear Customers, We have identified an issue with the Rich Text Editor(HTML) where values are not being retained upon saving. This problem is specific to the latest version of Chrome (version 127) and has arisen due to a recent update from Chrome. Workaround:
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