How to add multiple certificates into a MDM group
Hello, We have multiple locations and our goal is to automatically connect company phones to the Wi-Fi via MDM. The connection is established using a valid certificate, which is included in the profile of the respective MDM group. However, we've encountered
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Vulnerability Manager Plus' Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here You can find out more about the enhancements made in the build update (90109) on this readme
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Patch Manager Plus' Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90109) on this readme page.
Email commands - need for a complete email for changing the support request status by a support rep.
Hello, We use SupportCenter Plus Professional 14.6 . After reading patiently the documentation, I made many tests for using email commands for updating the status of the support requests by the support representatives. I used plain text emails. I searched
Translating Templates?
So we are a multi-language institution. We have a primary language as well as English. When we do Incident Requests Templates or Service Request Templates we mostly do them in English since we have to pick one. But then I noticed that on the Requester
Critical error when running an Advanced Search
Hi, Last week, we migrated our database. The new database server was set up with the same name and IP as the old one, and all the databases, tables and data was all correctly migrated. Doing other searches and running reports still run fine. When any
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90109) on this readme page.
Machine Image Copy of SDPlus Server in New Domain
hey all, we are migrating to a new domain. i've taken a machine-level image back up of my SD Plus server and spun up a copy in the new domain. the server name has changed in the new domain. what do i need to do to get this working in the new domain? the
Deluge: Getting an Requester/User additional field and populate an UDF-field in a request/incident
On Ticket creation I want to run a business rule to get the data from a Requester/User Additional field "Ort" (Location) and populate the UDF-field Campus. When I dump a request to json there is no data under the requester for these additional fields.
How to copy file to appdata
Hello, for our company I need to copy an File to an Folder in appdata. I tried it with powershell, but it wont work, I tried this: Copy-Item "SAPUILandscape.xml" -Destination "C:\Users\%username%\AppData\Roaming\SAP\Common\" The install argument is then
Advance Search Returning Error
User's are randomly getting an error when using the advanced search feature. There has been no changes made to service desk.
SSL certificate renewal for PatchManager website
Hello, I need to renew the SSL certificate to access the Patch Manager Plus website. Within the application there is a section called "Import SSL Certificate", but I am not sure if that is where the certificate is renewed, since I do not want to touch
Endpoint Central Patch Deployment Error codes
Hi guys, My company uses ManageEngine Endpoint Central to deploy missing patches, Windows updates etc. Every day or so I get a report telling me what the status of the deployment job is, and I've just taken a look at it. I'm seeing things in the remarks
Query
I am seeking assistance with locating the relevant data within a PostgreSQL database to broadcast the number of open tickets on my site’s support section. Specifically, I need to identify the database schema or table that contains the information about
Report to show usage of Templates
Hello, Could you please provide a New Query Report sql script that will show how many times each of the templates have been used? Version : 9.0 Build 9032 Many thanks, Lisa
SMS Notification to FR Due By Time
Hello ! I would like to ask whether anyone has ever considered a feature that would inform technician by SMS of unassigned requests for e.g. every 30 minutes during working hours? Of course, the SMS would come if there were indeed such tickets not taken
Recover PST Password
Hello Everyone, There are lots of users searching for a PST Password Recovery method to recover their PST Password quickly in a few steps without using MS Outlook. If You have any Standalone application like MailsDaddy PST Password Recovery Tool then
Optimize your request template to enhance user experience and service delivery
Are you tired of generic forms that fail to capture the essence of your service requests? Tailor your request template to suit your needs with custom sections, prefilled and dynamic fields, tasks, approvals, and SLAs in ServiceDesk Plus. Empower your
How do I edit an existing ticket?
I am a new user to Service Desk Plus. I recently submitted a SD ticket for my company's help desk and realized that I had gotten some details wrong and had accidentally omitted some details. No problem, I thought. I'll just go in and edit my ticket. No
Masterclass 2024: Episode 8 - Bringing ServiceDesk Plus into the Microsoft ecosystem for seamless ITSM operations [Sept 26]
Hi there, We are excited to invite you and your team to the eighth episode of this year's ServiceDesk Plus Masterclass series. In the eighth episode of the Masterclass 2024, we will cover how to integrate ServiceDesk Plus with Microsoft applications.
Masterclass 2024: Episode 8 - Bringing ServiceDesk Plus Cloud into the Microsoft ecosystem for seamless ITSM operations [Sept 25]
Hi there, We are excited to invite you and your team to the eighth episode of this year's ServiceDesk Plus Cloud Masterclass series. In the eighth episode of the Masterclass 2024, we will cover how to integrate ServiceDesk Plus Cloud with Microsoft applications.
Remote Access Plus Now Supports macOS 15 Sequoia
We’re excited to announce that Remote Access Plus now supports macOS 15 Sequoia, starting with build version 11.3.2438.01. This version is available for download as an EXE file from our website. Existing customers can access macOS 15 support by upgrading
RMM Central now supports macOS 15 Sequoia
We’re excited to announce that RMM Central now supports macOS 15 Sequoia, starting with build version 11.3.2438.01. This version is available for download as an EXE file from our website. Existing customers can access macOS 15 support by upgrading their
Can I generate a report on the number of tasks generated by tickets
Hi, I am able to get a report each day / month for the number of requests that come in. Some tickets have say 10 tasks assigned. I need to report on how many tasks were generated each day / month. How can that be done in SDP?
Unable to Sync Azure Entra users in Manage Engine SDP Professional MSP Onprem
Hi All, We're facing challenges syncing Azure Entra users to our ManageEngine SDP Professional MSP On-Prem environment after enabling SAML. This is preventing users from logging tickets and accessing technician roles. Specific Issues: Incomplete User
Patch Manager Plus Now Supports macOS 15 Sequoia
We’re excited to announce that Patch Manager Plus now supports macOS 15 Sequoia, starting with build version 11.3.2438.01. This version is available for download as an EXE file from our website. Existing customers can access macOS 15 support by upgrading
Vulnerability Manager Plus Now Supports macOS 15 Sequoia
We’re excited to announce that Vulnerability Manager Plus now supports macOS 15 Sequoia, starting with build version 11.3.2438.01. This version is available for download as an EXE file from our website. Existing customers can access macOS 15 support by
no push notifications on android
i just setup a new server with Trial Version. i login on my android phone. create a request but no notification on phone. do i need to configure anything else. i plan to install free version with 5 technicians. thanks for help
Servicedesk plus recognises asset but not user and assumes state is in In Store
Hi, Servicedesk plus is recognising our workstation assets but when it reads the Last Logged in User it is not assigning the asset and the state is shown as In Store. The Last Logged In User is shown as Companyname/First.Surname We have set Asset Auto
Endpoint Central MSP Now Supports macOS 15 Sequoia
We’re excited to announce that Endpoint Central MSP now supports macOS 15 Sequoia, starting with build version 11.3.2438.01. This version is available for download as an EXE file from our website. Existing customers can access macOS 15 support by upgrading
How can we populate Server's IP Addresses and auto. set Server Name on Request Additional Fields?
Dear All, How can we Populate Server's IP Addresses and auto. set its respective Server Name based on the IP Address selection on the Request Additional Field's (as shown below)?. Regards, Wajahath Farooq
Why does patching work sometimes quickly and sometimes it doesn't?
Hello, we have a problem or doubt that has us very worried. Sometimes we need to send security patches to a particular server, for them we do a manual task and select the "fastest" options for this. The problem is that sometimes it works smoothly and
Browser Security Plus Now Supports macOS 15 Sequoia
We’re excited to announce that Browser Security Plus now supports macOS 15 Sequoia, starting with build version 11.3.2438.01. This version is available for download as an EXE file from our website. Existing customers can access macOS 15 support by upgrading
Device Control Plus Now Supports macOS 15 Sequoia
We’re excited to announce that Device Control Plus now supports macOS 15 Sequoia, starting with build version 11.3.2438.01. This version is available for download as an EXE file from our website. Existing customers can access macOS 15 support by upgrading
SDP Release Notes Page Performance
Is there something that can be done for the performance of the ServiceDesk Plus readme / release notes page? I cannot possibly be the only one experiencing issues with it. When I visit the page it causes my entire computer to bog down for the ~40 seconds
Orchestration - Do Orchestration Templates accept user input?
Question about Orchestration templates: I have an Orchestration template created that does everything I want right now except for one thing: I cannot get it to accept user input on a Modify User task and take that input and populate an AD field (for example,
Aruba WLC
Hello i wanted to ask about why is my Aruba WLC doesn't display any data after input the WLC to the netflow? the snmp connection is success i've also had the IPFIX configuration set everything is ok but it seems after the device is recognize by netflow
[ERROR] Change CreateTime when change status to ONHOLD
Hi team, I have a problem that somes of my request change CreateTime by users. But I have a rule to Disable CreateTime by users. and this usually happens when they change the ticket status to ONHOLD. I think this is a Bug. Please check and fix this for
[ERROR] ORGANIZE SLA ERROR
Hi team, I have a problem with SLA in Service desk plus MSP. My old version was 14.305. I have upgraded to 14.810 recently. But after upgrade I can organize SLA in my app. Specifically, when I press save, I get this error.
Masterclass 2024: Episode 5—Explore the latest features in ServiceDesk Plus Cloud [Jun 26]
Hi there, We are excited to invite you and your team to the fifth episode of this year's ServiceDesk Plus Masterclass series. In the upcoming episode of Masterclass 2024, we will explore the latest product updates and enhancements released in the last
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