ServiceDesk Plus (Cloud) and Azure DevOps Integration
Hi everyone, I'd like to start a discussion about some strategies on integrating SDP with ADO using Zoho Flow. I'm very new to all of this as, I am a Desktop Support Technician, and my company does not have a Sys Admin. I'd like to see if anyone has a
Installing Office 365
I'm creating a package to install Office 365. I created a package with the following options. But it's not installing. Any tips? We just purchased the Endpoint Central license so I'm at the very beginning of figuring things out. I also have to figure
How to remove custom Device Template
How I can remove custom Device Template from NCM? I found folder with templates, but my template isn't there /opt/ManageEngine/OpManagerProbe/conf/ncm/deviceconfig/devicetemplates Best regards
REST API
Hello, Where I can find documentations for REST API? https://www.manageengine.com/network-configuration-manager/help/rest-api-ncm.html - API requests don't work from this website Best regards
AssetScan via QR-Code for SD+ OnPrem
When will asset scanning by QR-code be available for Servicedesk PLUS OnPremise? Aware that is is already available OnDemand, so it should be relatively easy to implement in OnPrem as well.
Router Credentials
I just installed Netflow Analyzer to test with one Cisco 2811 router. If I try to add a service policy it says No_Credential in red. I tried adding a credential but it say I already have one for that IP. What do I need to do to set up the credentials for accessing the router properly?
Assests, Proxmox as a Virtual Host
The asset scanner only sees Hyper-V and VMWare as Virtual Hosts. I would ask that Proxmox be added as a Virtual Host as well. This shouldn't be too difficult. Proxmox not only has command line tools to list QEMU VMs and LXC containers, as well as pull
Associating SNMP credentials in NetFlow Analyzer
Patching Support for AlmaLinux or Rocky Linux?
With CentOS as we have known it coming to an end, many have been flocking to either AlmaLinux or RockyLinux as a replacement for CentOS. It however doesn't look like either are recognized or supported by the patching module within Desktop Central. Are
Allow Users to Modify Groups
We have many teams that use PMP for password storage and our administrators are currently required to fix any issues regarding improperly created resources. As an example: Company -Team 1 node --Team 1 Servers --Team 1 Passwords If a user in team 1 created
How to force users to use PMP's crypt key for the personal passwords?
Context: People like to store their various work-related personal accounts on post-its, excel spreadsheet and notepades, this is not good, as I am sure we are all aware. Our users are now used to using our corporative PMP for all their work-related non-personal
Consultation on Limiting Fields to 50
Hello This field is limited to 50. How can I expand it or solve it
Method for Non-Admins to Request Adding a Resource
Hello, we have a lot of non-admins who request adding resources to PMP. Is there any way for users to submit a secure request to add resources to PMP? How are others managing this? It would be nice to have a portal that users could use to send a request
Password Manager Pro Audit Question
How do we change the time period the audit covers to see who accessed a password in the Standard Edition of PMP? There is a need to see who retrieved a password in the last 6-9 months.
Activate KPE
Where do I activate my KPE license? I got the license from Knox and they say to activate it through my EMM. In ME MDM I created a new OEMConfig Profile and entered it in the Knox license space. I installed the KSP app on all the managed devices, built
Store One Time Password (OTP)
Use Case Many websites offer the ability to add an additional factor to protect the security of an account. Often times, one of the additional factors is one time passwords (OTP). Requirement PMP should allow storing these OTP values similar to the way
read-only server in PostgreSQL database externally
Is it possible to use read-only server in PostgreSQL database externally?
PostgreSQL Database to an External
Migrating Data from Local PostgreSQL Database to an External PostgreSQL Database When running the following script, a password is required. Where can I get the password?
Retaining Original Email Subject in Replies
Hi, Is there a way to include the original email subject when replying to emails in ServiceDesk Pro? We’ve noticed an issue when forwarding requests to external partners who also use a ticketing system. When they respond, the email subject might look
I lost the Two Factor Authentication on my device
Hi, I have configured the server of Patch Manager to use Two Factor Authentication. but I lost the app and I dont know the way to recovery. And now I can't enter to admin the server.. Any solution? Thanks
M365 Security Plus build 4613 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4613. Enhancement: As Microsoft has deprecated the Search-AdminAuditLog cmdlet, audit profiles and their associated reports that previously used it will now switch
M365 Manager Plus build 4613 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build-4613. Enhancement: As Microsoft has deprecated the Search-AdminAuditLog cmdlet, audit profiles and their associated reports that previously used it will now switch
Deleting printers using the Windows - IP Printer - Computer configuration - Access is Denied
Hello, I created a Windows configuration to remove IP Printers from computers and it's failing with a "Retry in Progress" status with Remark \\printserver\printername-Access is denied". The same does not occur if I create an IP Printers - User configuration,
Service additional fields in reply template
Hi, Is there a plan to include service additional fields so they can be used in reply templates? As of right now I can only use incident additional fields. /Robin
Access API documentation
Hi, I wonder if there is a way to access the built-in API documentation as a non-admin technician? I have found some publicly available documentation here, but it doesn't cover all modules.
SLAs and break hours
Hi, We have configured a standard working day as 8-17 with lunch break at 12-13. We have also set up several SLAs connected to different support groups. Some support groups are completely outsourced to subcontractors with differing working hours. Some
Marked Owners or Groups in 14.8 14810
Hello, I have a question about new "feature" in update 14810 that also include tasks with marked owner/group. We used this solution in our servicedesk and it worked very well, the problem is that currently, when a task is not ‘triggered’, it is shown
Change field label when site is different
Hi, Is there anyone who can help maybe to create a script that will change a 'field_name' when site contains "something" ? I just wondering if it will work when I will put FAFR on load and execute script that will setText for example: Field Name: GUDF_CHAR666
How to view End User Information (Account name & Location)
Hi guys, Im trying to get a license quote for my ManageEngine SDP and they are asking me for End User Information (Account name & Location). Can someone tell me how to find this information? Im not sure whether to send them my username that i used to
View Only Role for REQUESTER
HI All - I know I can make a View Only Role for a Technician, but is there ability to make a User View Only? Thank you.
Free Masterclass- Taking control of your MSP operations with ServiceDesk Plus MSP (September 25)
Hi, We are excited to invite you and your team to the second episode of this year's ServiceDesk Plus MSP Masterclass series. In the upcoming episode, we will explore some of the essential MSP capabilities required to effectively manage all key aspects
Behavior change in Spot Edit
I don't know if we just experienced this in our instance or others have encountered the same. Our Spot Edit option for Change and Requests modules have been disabled for quite sometime now. But just recently, technicians cannot attach anymore in the attachment
Android: Your administrator has not given you access to this item
This started on newly enrolled Android devices, did not seem to matter enrolled via Knox or QR code Some would resolve within an hour, another days later not resolved Now it has started affecting a device that has been enrolled for weeks and we can't
How to match of assiciate type requests and changes request
Hi, Is there any way to make a relationship between an additional field in the changes module and the type of requests that have been associated with it? We look for how to see this information in the main information columns.
Bulk Edit (enforce password)
Is it possible to bulk edit Dashboards or Reports and configure a default password for the url?
Identity360 has rolled out its latest update!
Hey everyone, We are thrilled to announce the latest updates to Identity360, bringing you more control, flexibility, and security than ever before! Here's what's new: Features Custom roles for help desk technicians : Create custom roles that allows for
Reporting time on line for technicals
Buenos días, Como puedo obtener un reporte con el tiempo en línea de los tecnicos usando la herramienta?
Changes to Settings submenu structure
In Log360 Cloud, the structure of the settings sub-menu has been reorganized. Options currently located under Configuration have been moved to different subsections within Admin to enhance usability and streamline navigation. The changes are as follows:
[Free e-book] Discover the missing pieces in your cybersecurity strategy
Hello there, Traditional security measures are no longer enough to protect against today's rapidly evolving cyber threats. To stay ahead of attackers and strengthen your cyberdefenses, you must address the gaps in your current cybersecurity approach.
Microsoft is enforcing Multi-Factor Authentication
Dear customers , Microsoft has announced its plans to enforce mandatory multi-factor authentication (MFA) for Azure and all other integrations involving Microsoft services. So, if you have integrated your Microsoft account for ServiceDesk Plus Cloud integrations,
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