Interface Traffic Low_threshold alert configuration
Hello Support, I have configured Interface traffic's High threshold alert by using Interface templates and it was working fine. and i am getting mail alert when the traffic goes beyond high threshold percentage,good. The same way i want to configure low threshold also, because whenever interface traffic degradation happens i can get mail alert. But on interface template we can configure one threshold only(either high or low). Please find the attached for same. so i have configured low threshold
Import from the On-Demant to the On-Premise ServiceDesk Plus, issue with Technician data not being correct.
Hello everyone, I put in a ticket to support yesterday about an issue I’m seeing, but I wanted to see if anyone in the community had a similar issue and/or resolution. When I try to import an xls with all request history, after the import a good portion of the tickets are showing as unassigned for the Technician field, and I can’t seem to figure out why this is happening. I’m kind of on a time crunch for the system migration, and I need to have this resolved before the end of the week. Any information
Key Manager Plus for SSH Key Management
We are excited to announce the General Availability of ManageEngine Key Manager Plus. Key Manager Plus is a web-based SSH key management solution. Available immediately, the new product joins ManageEngine’s privileged identity management suite to help administrators take control of SSH keys. Here is what you can accomplish using ManageEngine Key Manager Plus: Discovery: Discovers the SSH systems in the network, enumerates users and finds existing private keys. Secure repository: Consolidates all
Product Type change in Asset Management in mass?
For a long time our company has been using asset management wrong and i'm trying to clean it up. As such people didn't often care which product type they chose when issuing a PO. For instance our Facilities department would use Building Contractor for everything they did because it sounded closest to facilities. Now i need to clean this up. I have created the new Product Types and want to assign former products to them. Often times we'll order the same thing over and over, so rather than have the
Asset Explorer Agent Install when already using Desktop Central as well as SDP
Hi We have an installation of both Desktop Central and ServiceDesk Plus. The DesktopCentral agent has already been deployed to all computers but do we also need to deploy the AssetExplorer agent as well as our computers have already been detected by SDP? What functionality does the AssetExplorer agent give over the DesktopCentral agent? Thanks.
Technical Report
There is a report or query in which the number of registered technicians and assets is shown in ServiceDesk Plus ??? Thanks and regards
Enviroment: VMware ESXi 6 + Virtual Machine RHEL 7.
Hi, well we have a ESXi with a VM RHEL 7, and we monitoring the vCenter, so, when configured Guest OS, AM send the error: The Monitoring for the Node is not Supported. My question is, when are be supported rhel 7 for virtual machine? In monitor type Server Linux, working fine.
Powershell debugging
Anyone know how to get debug information when running custom script? I have a script to run when a user is disabled that, if they manage and other users, re-assigned those users to the manager of the now disabled user, and then sends the new mamager an email. The user gets disabled OK, the process says the script ran OK, but the manager does not get changed and the email does not get sent. Any ideas? Mark Ashley Weston College
Dameware in Desktop Central
Is there a way to integrate DameWare into Desktop Central?
Move ManageEngine DC to a new drive
Hi, I'd like to move the ME DC server to a new drive on the same server. How can I do that without breaking the services and other things?
ServiceDesk Plus 9215 Released
Dear Users, SDP 9215 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New feature in 9215 SDF-59858 : Option to use Multi Select field type as additional field/common additional field for Incident and Service Requests. Issues Fixed in 9215 SD-63265: Unable to login through Mobile App (Android/iOS) using AD Authentication. SD-63189: Unwanted data gets appended to the values in some additional fields under notification/reply
Adding quick resolution survey with 1-5 rating in resolution email
Is it possible to add a one line survey embedded in the resolution email that says "Rate us on the service you received" with 1-5 ratings (radio buttons)
Asset tracking
Is there a way to set default site to be a specific site as opposed to "Not associated to any site" We receive all our inventory to one location and it is stored in that location till deployed. If someone doesn't specifically set it to the site it shows up as Not associated to any site
Use-case 20: How To Report On All Interactive Logons In A Workstation In Your Active Directory
Imagine a Business Process Outsourcing Unit, that has users working in shifts. All workstations are being used day in and day out by these users and no user has a definite workstation. They log on to random workstations based on availability. The interactive logon would fetch the user's profile information irrespective of the machine and loads their settings. In such scenarios, tracking user logon activity would be strenuous. An easy way to audit logon would be based on workstations. Through this,
SDP technician calendar visibility to other techs
Hello, Is it possible for technicians to see each others SDP calendars? Current, only SDP admins can see the calendar for other techs. Dan
What triggers non-owner MB access?
We have an alert set up so that when a non-owner accesses certain mailboxes, the alert is sent. What constitutes this access? Is it when they check the person's calendar, or... ? I ask because the alerts we're getting are for people who have no access whatsoever to the mailbox (in permissions) -- so how could they be accessing it?
Asset editing issue persists after update from 9207 to 9214
So we have an interesting issue, that is also being looked at by support (#7412811). We cannot successfully edit non-CI type assets in the Asset nor the CMDB tab. (Attempting results in a Failure error) We cannot modify CI types in the CMDB tab. (i.e. changing a tablet from a workstation CI type to a tablet CI type.When done, nothing happens... no error.) We cannot modify Asset types in the Asset tab. (Also causes a Failure error, which is probably tied to the first issue in this list) When I took
Service Desk field E-Mail Id(s) To Notify
In the Requester Details section of a request, over to the right and just above the Subject field: I have been using this field to include others so that they get updates on the work order. Thinking they would get the same emails as the requester. But that is not what is happening. Can you please direct me to where I should go to see how this works, or perhaps you know, or perhaps it needs configured? Or... maybe it does something other than what I am thinking it would do. Thank you, Darran
EA Service Fails
Hello, I recently went through the process of uninstalling our ELA setup due to issues that we wanted to resolve. I have reinstalled ELA on a 2012 R2 server (same server ELA was on originally) and successfully set up the database on our MSSQL server (this used to be a postgre sql database). To eliminate any complications we chose to blow away our old database and start over from scratch. After installing ELA, setting up the MSSQL connection, and then rebooting the server I am now having an issue
TLS 1.2 ENCRYPTION
It seems TLS 1.2 encryption is not support in the 11.600 built. Nevertheless the upgrade for version 12 will correct the situation right ?
Archived File: Configuration & Use
Hi Context: I have been asked to identify Account Lockouts for a specific user over a 3 month period. The live data only goes back 4 weeks meaning I have to load Archived Files and search for the specific user for the rest of the timeframe. This is proving laborious and inefficient. Query: What can I do to ensure my search captures the previous 3 months without having to resort to searching archive files? I really do not want to search multiple files for account lockouts. If relevant, settings for
Rest API for Requests -reg
Hi, Is any Rest API available to get lists of PRIORITY and STATUS from the Request form? Regards, Kumaresan M
Adding External links
Hello all, I have a department that uses their own helpdesk program which has a link to them directly but I am unable to find where to add such for users. Does anyone know how to add an external link to either the home page or dash board? Thank you
No discussions open often.
No discussions open often.
Question: Can we only import specific users from AD, that are all inside the same OU?
We have merged with a company containing over 100,000 employees. We need to continue using servicedesk, but only for our original 1200 employees. With this new merger, we can no longer target an OU and import only the 1200 users. All employees are in the root of "users" An SD import would bring in all 100,000 employees at this time, and there is no way to get the 1200 users into a separate OU in this company. Is there any way I can specifically target the 1200 users, and import them? (By AD security
Problems With Getting Notifications When a Request is Left Unpicked For a Specific Period of Time
I have tried multiple times to get ServiceDesk to email our group a notification when a request is left unpicked (unassigned) for a specific period of time. First, we set the settings how we wanted them, to notify us after 1 day (24 hours) if left unpicked. That did not work. We then set it to send a notification after 1 minute when left unpicked, but after speaking with technical support, they advised me that you need to put a period of time greater than 5 minutes. I then proceeded to put in 6 minutes.
Question about SDP directory structure
When I create a 'Category', we can see 'Category', 'Subcategory', 'Item'. I have a question, if any Enterprise's directory structure out of SDP limit. How should they overcome this challenge ? Could you share some good idea or experience to me ?
Bugs & Quality Assurance
Hello. We enjoy our ManageEngine products, all seven of them! This message is not meant to focus on any negativity but instead to hopefully accomplish one of two things, if not both: Allow ManageEngine to be aware of a potential issue and hopefully resolve it. Provide public feedback where these issues might already be getting addressed and provide those specific current and future details, processes, and improvements. QUESTION: We have noticed a decent amount of bugs throughout the 7 ManageEngine
SLA by business hours?
So is there a way to create an SLA for two different time periods? So during the Day (normal business hours) have the SLA with a Response period of 1-hr, and Resolution @30-days. And also have an SLA that after hours might be like a Response period of 4-hr, and resolution @30-days. Same site, same client. Thanks -Damian
Take consistant advantage of Microsoft AD
I would like to see all of your products take more advantage of Microsoft AD. I would assume that 99% of your customers, if not 100%, are utilizing AD in their environment. This typically means they are already taking advantage of Groups, OUs, Users, Sites & Services. Instead of utilizing ManageEngine Groups or grouping, take advantage of what the customer already has! This will save time and feel more natural for your clients. For example, leverage and support the following AD objects and items
SPAM Filter Sender "does not contain"
WE have SD9.1 and All e-mails getting dropped if we specify more than one domain with the criteria Sender "does not contain". Must be some sort of bug. Any fixes please Thanks & Regards
Import Tickets from old system
Hello, We are evaluating ServiceDesk Plus. Is it possible to import into ServiceDesk Plus the data from our old ticketing system? I can export our current data to CSV files or SQL queries; it currently runs on a MySQL database. Thank you in advance, Josep
Regular Expression APM Build 12710
Hi, I'm using regular expression in file monitor, but is no working. My regular expression is: ORA\-|Error\,\s+error|Deadlock|Lock|Timed\s+out|TNS\-|Fatal\s+NI\s+Connect but the pipe character is not working I'm using build version 12710
Finding the cause for users not syncing from AD
Greetings everyone. I was hoping for help with something that's probably simple. I've noticed that some users throw an error when trying to sync with our AD. I can find out which users are affected, but I can't figure out where to see a description of the actual error. I'm sure there's a log somewhere? Can anybody help?
REST API-How to get requests for specific requester
Team, I am using SD plus API to integrate with my application via REST API. I would need to pull all the incidents and requests raised by specific user via REST API. I don't see any API calls available for this. Please assist. Thanks, Suresh,
OpManager EE - WAN RTT monitor (REQUEST)
In OpManager EE for WAN RTT monitor I would like to see the ability to modify existing thresholds. Currently when a need arises to adjust the alert thresholds for a WAN RTT monitor, it must be deleted and a new one created with the updated thresholds. Please add the capability to adjust alert thresholds for WAN RTT monitoring without the need to delete the original one. thank you
opmanager integration with ServiceNow
HI, Is is possible to integrate opmanager with third party tools like ServiceNow for incident creation. Thanks Sunod
What's new in Applications Manager
We recently released version 12.8 of Applications Manager. The focus in this release was to expand our NoSQL portfolio. Here is a quick look at the highlights of version 12.8: Support for monitoring Apache HBase Apache HBase is a distributed, NoSQL database used by many businesses to process large amounts of data in real time. With Applications Manager, you can monitor the health and performance of Apache HBase by tracking key performance indicators (KPIs) related to the HBase Master and Region
java windows
Hello does password manager support java windows? for example when connect to page with chrome, java plugin run and login page open in java windows...
sql developer
Hello How to use pmp for SQL Developer in Auto log on helper??? Dose pmp support SQL Developer? TNX
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