"About" page not displaying newest build
Any ideas why that might be happening? We're on 9207, but no new version is appearing on the About page. Thank you, Vicki
Email Notification not received
Hi, I can't understand what I'm doing wrong. I'm trying to setup a notification rule so that an email is sent to my mailbox any time a new request is added to a group. Settings configured as attached (similar to other forum posts on this matter) And yet no emails are received? There have been several tickets raised since this option was put in place. I have checked this with different technicians and still no emails. I have confirmed that the email address in place within my technician account
Upgrade from 32 bit to 64 bit version of ServiceDesk Plus
Hello, is it possible to restore a database backup made from 32 bit version to 64 bit version. We'd like to use 64 bit version of ServiceDesk Plus. Thank you,
Shows the List of the approver
Dear Support, we having an issue when we tried to print the P.O form the Application ,it dose not show all the approved list. PFA
Move ServiceDesk Plus to another server
Hello, I'm trying to migrate my SD (build in 9211 - Windows XP) to a new server (build in 9211 - Windows Server 2012) (Source Server and Target Server) as https://www.manageengine.com/products/service -modules FAQ general -desk / .html steps. When trying to restore the destination server, the process runs for more than 10 hours without any results. It is not displayed error. Just did not finish the restoration. We performed several attempts with the same return. Backup file size: 2,4GB
Ticket creation from e-mail no longer supported??
Saw this in the most recent release notes: SD-62238 : Creation of service request using E-mail commands will no longer be supported. This is a huge problem for us -- we use this feature extensively to integrate with other systems. If you're getting rid of this, it's time for us to investigate a different ticketing system. I honestly can't figure out why you're removing from the product part of the functionality that helped sell it!
Webpanel Without Password Login
Hello , I want to login without password OpUtils webui. I'll show report on my kiosk.
Who can administer User Groups
User groups are great but....... In setting up an area for a support team I created an AD group, imported it into PMP, set one of the new users up as a Password Adminand then provided my documentation on how to use PMP to securely store passwords. I sat with the guy as he created a CSV file and started to import the passwords. I showed him how to create a Resource Group using dynamic criteria so all his resources would be automatically added to the Resource Group as they were imported. Then I
ServiceDesk Plus: 32 bit vs 64 bit version
Hi All! What benefits has 64bit version of SDP ?? http://odarchuk.com
SDP v9206 shows all technicians on request drop-down
Last night I upgraded ServiceDesk Plus from v9121 to 9206. In using the system since updating, I found that when filling out a new request, the Technician drop-down shows all technicians in the system, not just those technicians within the selected support group. Editing an existing request has the proper behavior. Is there a new setting to limit the Technician drop-down to just those in the Group field selection or is this a bug? Thank you!
OpManager database connection lost and not being reestablished - MS SQL Server
Hi, We have found a number of occurrences recently where OpManager looses database connectivity to the MSSQL server that holds its database. The wrapper.log fills with errors saying that "Connection to the Database is lost." and after about 6 hours the log starts to fill with "OutOfMemory" errors. e.g. INFO | jvm 1 | 2015/09/06 18:01:31 | ########################################################## INFO | jvm 1 | 2015/09/06 18:01:31 | Connection to the Database is lost. Trying to reconnect
Add Request not associating with site when created with an external web form
Hello, We have a web form that POSTs an Add Request to Service Desk. For some reason, the request created will not associate with the site. Attached are some images from our testing. - Service Request Form: the fields on our web form. - Service Request Form Input Data: The actual request it is posting (some of the fields are static which is why they are not requested on the web form). - Service Request Form Result: This is the result of the request in ServiceDesk. Notice it is not associated with
Can requester get complete details and not the link to the workorder?
Good day, Is it possible to have the complete detail so to the requester and not the link to the workorder?
ServiceDesk Plus iOS App 4.0 Released
Dear User, ServiceDesk Plus iOS app 4.0 has been Released. Please find the App store link below, https://itunes.apple.com/in/app/servicedesk-plus/id460035266?mt=8 Features included in 4.0 are: Attachment support for Task . Option to view & search suggested solution and copy it to resolution (Server build 9203 and above). AD login Support (Server build 9203 and above). UI revamp for iphone app. 3D touch support to quickly accessing “My pending Request”,”Notification”..etc. Regards, Edwin Vasantha
Web alert sound player
The recommended sound player for the audible web alert is Quicktime. I don't want to use quicktime as Apple is ending support. Can anyone recommend an alternative player. I'm on Windows 7 and using IE11 Thanks
Custom Query Report On Projects Module
Hello Team One of our customers is requesting a custom query report including the next fields: ProjectID Title ProjectDescription ProjectStatus PercentageProjectProgress ProjectStatus ProjectOwner ProjectComments ProjectActualEnd TaskID TaskTitle TaskStatus TaskDescription TaskOwner TaskStatus Task % of Completion TaskActualEnd TaskComments Can you help us with the requeriment, please? Thanks in advance. ASM
SLA attach to incident
Actually, I have created a few SLAs with response time due. How can I associate an SLA to an incident? Do I need specific privilege or any other alternative? The reason behind to have an automatic reminder/notification for the technician to know the duration for resolving the issue. Awaiting your reply. Thank you.
ServiceDesk Java High CPU
Hello! If any action in executing a service desk is java CPU load of 100% . What could be the problem ? Service desk version: 9.2 9211
Server Share Report
I am trying to schedule a daily report that will provide shares and permissions to a group of file servers. I can find the canned report for shares under reports but cannot locate it under Schedule Reports. I do not want to run this manually every time. Am I missing something?
Bulk Creation
Hi, Are there any guides or examples of how to create bulk Groups and Users etc. and if the tool will also associate existing groups to an AD Object (Group\Container). Any help or examples would be appreciated. A
How long does the free website managedesk on demand plus keep reporting information?
Thx In Advance Nico
IP Group Creation (NFA v12)
It appears that when an IP Group is created, that it only reports/shows data for this group from the creation time on. It does not seem to analyse the existing data in the database to show historical information for flows coming from sources in the newly defined IP Group. Is this a product limitation or a bug? Thanks Dean
How to change Zoho email ID in Advanced Analytics?
Does anyone know how one can change the Zoho e-mail ID in Advanced Analytics? The person who set up our current Zoho email ID is no longer with the company and we would like to change it to a shared email account. Thanks, Dustin
Moving SD+ to new server
Good morning, I've found a couple of old topics discussing the steps necessary to move an existing SD+ install from one Windows server to a new one. Both were many years old. Can anyone confirm for me the current steps necessary to perform this move? Thank you very much!
SNMP MIB BROWSER
Hi. I am trying to configure the Trap Viewer (SNMP MIB BROWSER), to filter the traps sent by an application. It work fine when the filter parameter is exactly the same as the event received (example: event code 3000) is easy to configure in the trap.parser. But, my situation is more complex. I need to filter a trap, when the filter parameter "contain" a determinated value (example: the trap received has a eventdescription like this: Operator LUIS - Login at 10:00 hs - from xxxx terminal ....), and
DEP Profile
When we attempt to create a DEP Profile we get an error message that states we need to make sure *.apple.com is added to the proxy. We don't have a proxy server
migrating to a new server configuration information
Please, can anyone tell me if and how it's possible to export all the configuraton information in Service Desk plus? I'd like to be able to pull out current configuration files, closed tickets, as well as solutions, files, etc. and set to another server. thank you vey much
Reopen request, not with out of office
Hello, I've enable "Reopen the same request within 1 days from closed time. Else, create as a new request" but when the user has an out of office or exchange generates an error the request is set to open again. But that's obviously something you not want and the spam filter rules is not the solution. Is it possible to add another criteria in the spam filter like request status?
Set up default field order and request sorting within filters/views
Hi Is there any way i can set a default field order and default sort order for filters and views? If not through the system itself is there a program file heald somewhere on the server?? I know that's the not the advised way of doing something but I really need to set this up for people so they learn to work properly. I know each person can set this individually but getting them to do it will be a nightmare with my team!! ;) Thanks Steph..
Service discovery issue
When we initially 'auto discover' the resources, it imported all windows hosts from the active directory. I have selected the PMP windows host as the resource to test, and clicked on "Discover accounts", it only discovered 'administrator' windows account. When I tried to click on "Service accounts" button with password manager service account, it says "None of the services given in the given resource xxx\xxx_xxxx as their service account" error. How could PMP application can't even find it's own
Several Problems
1. If Service Desk is not already open and you click the link from your email, it goes to your home page. Only if the system is open does it then go to the link. 2. If a technician is a requester of a call (I have disabled them closing their own calls if they are the technician of the call), and another technician resolves a call, then then cannot close the call (being the requester). 3. I have a manager apart of a management role I created enabled to view all requests yet he cannot view all requests
Internal SSL Configuration
Good Evening, I am trying to setup ADSelfService Plus to use HTTPS and we are using an internal certificate (Windows 2003) CA, I have reviewed the documentation around setting up SSL but the documentation mainly refers to external CA partners is there a document or guide I am missing that has the detailed steps required to set this up at all as at the moment I can't get the solution to work using SSL. Basically I set it up and when I login I get a standard IE error message about trusted sites I click
How to show more than one Interface Traffic graph in a page
Hi, How can i show more than one interface traffic graph(please see below image) in one page. There is any way to embed this graph to other websites or can I get this graph values using REST API. So that I can monitor the traffic of all important interface from one place. Please help me on this.
About Windows /Linux Monitoring.
Hi All, Good Day Everyone, Myself Rajesh. I am very New to Applications Manager Product. Currently we are using 12700 Licensed version. I just want to know about Windows and Linux servers Monitoring in Applications manager. Windows servers are added with WMI and SNMP. Linux servers are added with SSH mode. Please clarify below questions, 1)How the Applications Manager will collect the data from the remote machine with WMI ? 2)Will Applications manager send any query or request to the
Technician reporting
good morning, I know you can get a live view of technicians currently logged on in the schedule view, is it possible to get a report of when technicians have been logged in and how long for? An example would be if i got into work at 7AM and logged into SDP it would show my login time and if i time out / log out of SDP it would show that time and so on. With the level of reporting available i thought this would already be a report, so perhaps i'm missing it? Many thanks.
Import Data
Can I have a sample of how to import data? I am unable to distinguish how to name the field name in my xls or csv. Can I also know the character encoding? Awaiting your reply.
How to reinstall java for Service desk?
How to reinstall java for Service desk?
Mask domain name of login page
Our ServiceDesk is accessible from the public internet. Is it possible to mask or alias the fully qualified domain name of the Active Directory domain on the main login page? Thanks in advance. Shahid
attachments file
hi, is there any option to select attachments file as mandatory field. thank you
ServiceDesk Plus Task Comment Notifications Do Not Seem To Go Out
Greetings, Task comment notifications do not seem to go out. The item is marked for [E-mail the task owner when a comment is added to his/her task] and I've also checked and the Notify This Comment To: Task Owner and manually entered an email address, but neither seem to work. All other email notifications function normally. We are running [Your Version : 9.2 Build 9204]. Thank you, Steve
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