$AssociatedLink Variable URL wrong
Within the customized template for new Tasks, the $AssociatedLink URL is showing the correct URL but the content of the link actually has the IP/hostname of the SDP server listed TWICE... The link in the email shows: http:/1.1.1.1:8080/WorkOrder.do?woMode=viewWO&woID=1901 But when you hover the link or click the link you see and taken to: http://1.1.1.1:8080/http:/1.1.1.1:8080/WorkOrder.do?woMode=viewWO&woID=1901woMode=viewWO&woID=1901 Any ideas WHY this is happening? Thanks, Mike
Support Groups - Mail fetching not working
Hi, I would like to know what is wrong with my Support Groups configuration, because mail fetching is not working. Any idea?
Rest API - requester operations
The website indicates that you can conduct requester operations, but I have been unable to find out what operations can be done http://www.manageengine.com/products/service-desk/help/adminguide/index.html
Passthrough Authentication Failures
Does ManageEngine Service Desk Plus keep a log somewhere with login events? We have enabled pass through authentication to use your domain credentials, but everyday we get a handful of users that will land on the login page and then after logging in will be taken to a blank request. These can be users or technicians. How do you troubleshoot login issues?
Issue in Probe to central sync
Hi Team/Experts, we are still using 10400 version of IT360 and planning to migrate the IT360 by end of June. currently we are facing issue in sync, probes are giving live data but not in sync with central server. Could you please suggest to troubleshoot this issue. Alan
not able to connect to DB
I am trying to connect to the database of my application to resat the Password of the admin but when i tried to used this code " psql.exe -U postgres -p 65432 -d servicedesk" to enter to the DB but it show me this. PFA Using V8200 DB Pstgre
Monthly Report
Can you please help me in generating Monthly Report by Category/Technician Wherein it shows Raised Request for this month and Close Request for this month without inheriting 'Closed Request that has been raised last month' mysql Version 9.1 build 9118
backup approver
Hi We find "Configuring backup approver for Requesters" in road map for a long time. It‘s still lying in "Yet to Start". We urgently need this. And we also need backup approver in Change module. Thanks.
Custom SMS Provider mobile number macro format
When using ADSelfService Plus's custom HTTP-based SMS provider, what format is used for the %mobNo% user mobile number macro? Is this E.164 format or another format? For example, if I had a phone number "+1 (650) 111-2222", how would ManageEngine format this number? Would it be something like "16501112222"? Here's the documentation I'm referencing: https://www.manageengine.com/products/self-service-password/help/admin-guide/Admin/server-settings/sms-server-settings.html#http Thanks!
Adding a technician and unable to locate the account
Hi. Our AD Manager admin left the company so I'm assuming admin duties and just trying to figure a couple things out. First roadblock I've hit is with adding new technicians to the system. I can search AD but can't find my IT staff. It looks like the search is limited to certain OUs. And yet my name is in the list and I'm in the same OU as the others I'm trying to find... How was it set up initially? Is there a way around the OU restrictions? Thanks! Keith
Filter Report Results or Create new Graphs
Hey, I was wondering if anyone knew if there was a way to filter report results in any way. Specifically we want to filter for a specific folder or for a specific user. So far I haven't found any tools for doing so. Also, is there a way to create custom graphs showing what specific data you want to see? All I get are pre-defined graphs, which are okay for some occassions, but I want to be able to make my own graphs that track specific data points.
Logon failures count alert/report
I've only used the default reports so far, but wanted to generate an alert to email me when an event occurs, so I tried to create one but cannot see how to do it. The logon failure reports page often shows some users with a large number of login failures - typically using expired stored passwords. I'd like a report of any user with e.g. 1000 logon failures in an hour and have it emailed to me. How can I do this, or any other report/alert that users counts of events? thanks
ManageEngine - ADAudit database keep growing up - how do I reduce it - thanks
Hi, My ADAudit database keep growing up.How do I reduce it? This issue keep coming back again and again even though the ManageEninge technician did help to clean up. Is there any script that to setup auto clean up? Thanks, Damon
Windows Member Server Auditing - Web Files Monitoring on D: Drive
Hi, Question on ADAudit Plus -> Windows Member Server Auditing -> File Integrity Monitoring. I see it monitors system files for example under System32, Program Files, etc. On the product website "https://www.manageengine.com/products/active-directory-audit/member-server-audit.html", I see it has a bullet point that states "Restricted data monitored for change: Personal Information | Financial Statements | Card Transaction Files" What does that bullet point mean exactly? Can I audit any folder on
Windows File Cluster - Exlude Share Sub-Folders
Hello: ADAudit Plus Build 4692 Feature: File Audit -> Windows File Cluster I can successfully use the Windows File Cluster wizard to add our cluster and shares. During Step 4 of the Wizard, it asks to select the Share to be included in auditing. For example, I want to include \Share1$ which I see and I can select, but I want to exclude certain sub folders. Is there any way to exclude certain sub folders, or manually type in a share name? I only see a checkbox list of share names I can select. I
NULL 0x80041003 error in verifying login
I'm getting NULL 0x80041003 error. It says to contact Support. Does anyone know what likely actions would be? I need to get this done. I have a number of computers working fine. But, I also have too many that are doing this.
Exclude times for alerts
We have a need to suppress alerts during daily maintenance windows. Can you let me know how to do this?
Forwarding logs to another receiver
Hello Im running ELA b8063 on Windows and collecting logs using WMI mainly but also receives some syslog from unix devices. Is it possible, from ELA, to push forward log events to another receiver, may it be another ELA server or a syslog daemon on another machine ? If forwarding not possible, at least can I automate some kind of export with a tight schedule ? regards
missing logs
hi support, the eventlog analyzer had logs collected so far, but the next day all logs are gone. logs do not show up for the hosts that are added, says "0" logs for each column. but messages were received till yesterday noon. how ever we can still see raw packets coming in to the server, see attached couple of screen captures regards, uddika attachment 1. log counts and last received time attachment 2. raw packet logs coming in for the configured hosts
ManageEngine EventLog Analyzer Won´t start - Error %%4294967295
The ManageEngine EventLog Analyzer 8.0 is not starting in our environment. It runs for a few seconds then stops with following error:- EventID: 7024 Source: Service Control Manager The ManageEngine EventLog Analyzer 8.0 service terminated with the following service-specific error: %%4294967295 A restart of the server hasn't resolved. thanks
ManageEngine EventLog Analyzer Won´t start - Error %%4294967295
The ManageEngine EventLog Analyzer 8.0 is not starting in our environment. It runs for a few seconds then stops with following error:- EventID: 7024 Source: Service Control Manager The ManageEngine EventLog Analyzer 8.0 service terminated with the following service-specific error: %%4294967295 A restart of the server hasn't resolved. thanks
Ubuntu 14.04.3 LTS - /var/lock/subsys/eventloganalyzer - Service start problem
Ubuntu 14.04.3 LTS (GNU/Linux 3.19.0-43-generic x86_64) Hello, Just a tip, that solve a problem to me... Soon after a fresh install, when i input "service eventloganalyzer start" i got these error... touch: cannot touch ‘/var/lock/subsys/eventloganalyzer’: No such file or directory try to create the "subsys" directory and work, but after a few minuts, the directory is gone and the problem come back... ( maybe no subdir allowed at /var/lock ) Using the command
Multiple NICS?
I am running eventlog analyzer on a segmented network and on a box that has two nics. Is there a way to get EV Analyzer to listen on multiple ip's? Thx!
Show Listener Port(s) Details - Flow Rate
When I click on the "Show Listener Port(s) Details" at the top, the "Flow Rate", "Received" and "Current Hour Log Rate" statistics are all showing 0 logs per whatever time frame. I know I'm getting logs coming in, I was just hoping I could get an idea of what the flow rate is. Anyone else run into this?
Tools/Remote Control shows "No Domains Available" and shows no computers
Hello, When I go to "Tools/Remote Control" within DC it populates no Domains or computers. No search criteria (adding a specific IP address or computer name) to search for yields anything. This also happens when I go to "Inventory"... No data is present at all. The agent says it is installed correctly. Clicking Scan Systems/Patch Scan shows all systems and all available domains. This just started happening maybe 2-3 weeks ago. Thank you for any suggestions
report for asset stated changed to xxx in last year
Hi there, basically we need a report that list all the asset that have their Asset State changed to insertCustomState within the past year or something like that. Normally when we decommission/dispose an asset, either it's too old or broken, we changed the asset state to DISPOSED but not delete it from the record. This way we have a record of what asset(s) we have/had. And then someone higher up requesting a report on how many IT assets we disposed of in the past year. We can always create an additional
Auditing Folder Creation on NetApp File Servers
I have been testing what activities are collected against NetApp filers. It appears that folder creation is not collected out of the box. Is this by design? Seems like the NetApp side is fine as there is an event 560 logged when a folder is created.
Port 445
Since updating to 5313 we are seeing huge amount of traffic from oru AD Self Service system to our desktops over 445. We do not allow this traffic by default, so our firewalls are blocking it. What is the purpose of this call out on this port?
Archiving
Hi, The archiving doesn’t work. I have two server, one for ADAudit Plus and one for MS SQL. The Archive Folder path (D:\Archive\ADAudit Plus) is on ADAudit Plus Server. When I save the configuration, ADAudit Plus say “Successfully Saved Settings”. When I start with “Run now”, I become the message “Archiving processed data is started”. But the Archive Folder remains empty. How I must configure the Archive Events? Thanks
Migrated ADAudit to new server
What are the steps for migrating ADAudit to a new server? Some of the manuals for the other ManageEngine products provide these steps, but I haven't found the steps for this product.
Install ADAudit Plus
Hi all, I have a problem and i want to exchange when install this product. I want to know effects of three option : 1. Shares will be added for auditing 2. Necessary audit permission (SACL) will be set on SelectedShares (optional) 3. Object Access policy will be enabled for the selected server via a GPO (optinal) If i choose 2 & 3, what will it action and effects with my system? Thanks and regards, Hieu
Use-case 2 : Reset Employee Passwords And Email Them Automatically
Are you looking for a solution that can reset employee password and also securely email the password? Through User Modification Templates in ADManager Plus, you can reset passwords and also, email it with the help of a custom script attached in this topic. Step 1: Kindly go to AD Mgmt --> User Management --> User Templates --> User Modification Templates Step 2: click on Create New template Step 3: Type in a name for the template --> choose a password option --> click on Custom Attribute tab -->
New Problem after update from 9120 to 9208 with Support Group and Technician
Hello We updated from 9120 to 9208. If I create a new Incident I choose the support group in the dropdown List and then the technician. But now in the newer version 9208 all our technicians appears in the dropdown list of the technician not only the ones who belong to the according support group as it did in the version 9120. I hope it is not a new feature. It's a problem, because if the technician who assigns the requests chooses a technician who doesn't belong to the chosen group, the assigned
AD360 4102 released
Hello Everybody! We are glad to announce the release of the latest build of AD360 - 4102. This update brings centralized database management, enhanced license module and some issue fixes. Features Centralized database management: Change the database of any integrated component from AD360. You can now choose to hide any component that you do not use from the dashboard, apps pane, and license module. Enhancement Enhanced license module: You can now apply the license to individual components and check
Request/Problem list in Change
When you are in Change Management it's hard to find associated Requests or Problems. The only way to find Requests/Problems is to use search which is too inconvenient. Please add associated Request/Problem list for Change.
Build 4691 serious interface issues
We upgraded our ADaudit in our Test environment from 4685 to 4691. We saw the new logon screen after starting, but after logging in everything looked the same as the previous version (using Chrome 50). I was having some problems creating a Custom Report, so I opened the site in IE11, and suddenly the interface looks completely new. I went back to Chrome50 browser and the interface changed to the new version. My coworker, who is running the same versions of browser, is stuck in the old interface even
Questions About SDP On Demand
Hello team, Hope you all are having a great day. In regards of the solution SDP Professional on demand, I have some questions I hope you can all help resolve. 1. Is the monthly subscription available for 12 technicians? Or the only slab available after 10 technicians is buying the 20 technicians slab? 2. Is the customer wishes to buy the remote control add on, is the concurrent price ($29) for the total amount of nodes? or should the customer purchase individual add on license per node? 3. I have
Remove CMDB license
Hi all, I need to remove the CMDB license because we not use it anymore. I need to know how to do it for testing the system without it. Many thanks Riccardo
On hold Tickets
Is there a way to send automatic emails after a set period that tickets ore put on hold? I would like to remind end users that we are awaiting a response from them 2 days after we set the ticket status to on hole awaiting user response. Cheers Chris
ci info details
Hello, I am new in Service desk, I installed Asset explorer on Clients and scanned workstations, but CI info doesn't show some hardware specs correctly and miss them like Manufacturer, Ram type and motherboard model. How Can I get more Detail about workstations? also in relations tab it doesn't show relationship between all entities. tanx..
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