Schedule Notifications
Is it possible to schedule notifications for certain times other than during business hours and off business hours? For example, we support a church and while their office is open from 8-5 M-F we would like to get notified of any request that is created at any priority level on Sunday morning from 6am-noon. I'm not finding a way to do this in ServiceDesk Plus. Perhaps this should be a feature request?
New Problem after update from 9120 to 9208 with the permission to see tasks.
We updated from 9120 to 9208. If I click on the button All Tasks to show the list of all tasks now I'm able to see all tasks even the ones which I don't have the permission to open. If I click on a privat task of another technician I get an error message I can't see the details of the task, that's good. But I can see the title of the task in the list and this could be meaningful and should be not visible to other technicians who don't have acces to these private tasks. This wasn't a problem in the
ServiceDesk Plus iOS App 4.1 Released
Dear User, ServiceDesk Plus iOS app 4.1 has been Released. Please find the App store link below, https://itunes.apple.com/in/app/servicedesk-plus/id460035266?mt=8 Features included in 4.1 are: 1. Option to include non-operational hours in worklog. 2. Localization support for 31 languages (Arabic, Bosnian, Chinese-simplified, Chinese-traditional, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian Bokmal,
NCM Plug in not working
Hi, i am evaluating OpManager, and installed NCM plug-in, but whenever i am trying to access it from OpManager, i am getting a page saying " Server refused the connection" in chrome and in firefox "Firefox can't establish a connection to the server at 192.XX.XX.XX:6060". any one can guide me..
SLA Report
Take a look at the example below. Support Group A has a request or incident assigned to them. Support group A then assignes a task within the request to Support group B. Support Group B does not act on the request and then the SLA breaches. The breach is blamed on Support group A because they own the request, however the fault for the SLA breach was because they were waiting on Support group B to complete a task So is it possible to run a report that show the SLA breach happened while support group
CMDB and Asset
Please help me explain the relationship between Configuration Management Database(CMDB) and Asset. As I read "Unlike the asset database that comprises of a bunch of CIs, the CMDB is designed to support a vast IT structure where the interrelation between the CIs are maintained and supported successfully". Is asset and CMDB made by CI? And these CI with CIType "Track as asset" are Asset and all CIs (with CIType "Track as asset" or not) are CMDB that mean asset is Subset of CMDB? Could you give example
How to Disable Email Notification on Password Expiration Reports for Non-Email Users
We have a handful of user logins that do not have email accounts associated with them. So when the password expiration emails go our for these users, we get tons of bounce back emails. Is there any way to work around this? We usually just notify these users in person since they do not have or need email access. Thanks!
Mobile App
We are currently running ADSelfService Plus 5.3 build 5314. Looking at the mobile app deployment I was trying to get to the Mobile App Deployment/ configuration. The page never loads. Using firefox it shows connecting for over 10 min now. Using IE just sitting at waiting on..... I can download the app from iTunes, config and connect with no problem
Does ADselfservice support SSL SHA2?
I try to change SSL certificate to SHA2 but not successfully, Unable to access after change to SSL SHA2 and start service.
Use-case 3: How To Standardize The Format Of Names In Various Active Directory Naming Fields While Provisioning User Accounts
A user provisioning technique that standardizes the format in attributes like sAMAccountName and userPrincipalName throughout the organization can be of help. You can link a naming format with a User Creation Template, that takes inputs from fields like first name, last name, etc. and populate the format for fields like sAMAccountName, userPrincipalName, mail, etc. A simple approach on provisioning users with this technique follows, Step 1: To create a naming format, let say "1st letter of the
Software Templates missing
The Software Templates options in the Software Deployment Tab is missing. Only the "Packages" option is available. Can someone please assist?
How can you export all the category and sub-category from the mange engine system
i am attempting to reorganize my manage engine categories that we assign to tickets and was wondering if anyone knew how you can export those categories so i could see them all listed. Right now my method is screenshot the category and its sub category and as you'd expect its extremely slow and not really working. So if anyone could help it would be much appreciated.
Issue with Filter comparisons in Custom reports
Just highlighting what we see as a major problem with the filtering logic in custom reports. Consider the following filters: or You would expect these filters to return the same data. In fact, the first filter will return no data. The reason is that if using MSSQL DB, the code does not handle the 'Equals' operator correctly resulting in a SQL query that returns no data. Again, this really should be caught during testing phases and appears to be in the product for some time resulting in hundreds of
Eventlog are not automatically retrieve in AS/400 host
In AS/400 host that I add, I could retrieve the log using scanNow icon but somehow it doest not retrieve automatically based on the period time that I set ( 10 or 20 min ). It happen in the past and I solve it by re-install the eventlog analyzer server. Anyway I could get the events periodically without I need to re-install the server ?
PMP - Removing file attachment
In our migration to PMP we uploaded file attachments that we no longer want to be present. Don't see a location to remove the file attachment. Do we just have to upload over it?
Secondary IP address for Remote (Traveling) Users
I've read in a few forum posts and in some documentation that its possible to assign a second IP address to Desktop Central for the agents to connect to but I can't find where this is possible except under the Server migration settings. We need to have one IP address setup for internal LAN clients and a second public IP address programmed for our "Road Warrior's" who very seldom connect directly to the LAN. Is the Sever Migration Settings page the proper place to put this information and if not
Use-case 18: How To Detect And Manage Account Lockout Efficiently In Your Active Directory
Account Lockout is a necessary-evil provided by Microsoft. The purpose behind account lockout is to temporarily disable the user account in-case of a brute force attack. When the attacker tries a combination of passwords, the account disables for a period of 30 minutes over 10 bad password attempts(Microsoft default). Depending on the complexity, the assailant may take weeks, months, years to crack the credentials. This encourages the user to use complex passwords through their password policy. On
Report of workflow settings
I would like a report of the workflow settings for each of my service request templates. We need to make a change to each template and need a checklist as well as a confirmation of the settings change. We need to be able to see all the values show on the "Service Workflow Settings" page. We are currently running version 9214, but I expect to be moving to 9215 shortly. Best regards Dave
Tasks don't show up
After upgrading to latest build 9108, from the Home page, if you click on Show All, no tasks show up. this is also true for any requests that have multiple task associated with them. Database: MSSQL
Integration of Opmanager with Axios Assyst
Hello , I would like to know whether we can integrate OPManager with Assyst. If yes , how would that be possible as i am looking for the comprehensive solution without impacting our current ticketing system as been in use from the past 7 years. Thanks Mustaqeem
ServiceDesk Plus 9207 Released
Dear Users, SDP 9207 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9207 SDF-62433 : Barcode Generation for assets. This initial version contains an option to add assets (bulk) by scanning the vendor barcodes, ability to generate and print new barcode labels, associate barcode with the existing assets. This feature is available under Assets -> Barcode section. SDF-61862 : Earlier, through Request Custom
TLS 1.2 don't works with OpManager 11.600
Hi, Correct me if i am wrong but .. It seems TLS 1.2 encryption is not support in the 11.600 built. Nevertheless the upgrade for version 12 will correct the situation right ? I saw here that it's possible to download OpManager V12 (https://www.manageengine.com/network-monitoring/) neverthelessthe if i just want upgrade 11.600 to 12 the service pack is not ready and just available by the end of july ??? (https://www.manageengine.com/network-monitoring/service-packs.html). Is it possible to have this
Spam Filter Rule for top-level domain designator
Is there a way to establish a Spam Filter rule (under Mail Fetching) so only emails from .com, .net,.gov and .mil can create tickets? I'm trying to filter out the .biz, .tv, .info emails from opening tickets. Any guidance is appreciated.
OpManager script monitoring access is denied
hi Guys, I wrote a PS script to remote detect SQL status on SQL DB server, the PS script run in OpManager server (CMD prompt) have no issue, but if configure in script monitor in OpManager, and click test script button, then get below error. Get-WmiObject : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) At C:\ManageEngine\OpManager\bin\temp\OpManager_307_1465747192152.ps1:12 char:13 + $processes= Get-WmiObject -namespace "root\cimv2" -ComputerName $deviceName -Cla ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
QUESTION - It is possible to create a downtime schedule with "Start" on a past date and "End" on a future date, and it apply?
Example: 1.- We are at 09:20 a.m 2.- We create a downtime scheduler for a monitor that starts at 09:00 a.m. and ends at 10:00 a.m. Will this downtime scheduler apply? If the monitor goes down at 09:40 a.m., it will appear an alarm, or will apply the scheduled downtime? Regards, Luis Lorenzo
Help needed using cURL with REST API
Hello, Does anyone have experience using cURL (in Windows) with the REST API to create and edit requests? I've tried the following command to create a simple request: curl -d "TECHNICIAN_KEY=<key>&OPERATION_NAME=ADD_REQUEST&data={operation:{details:{subject:Blablabla}}}" http://URL/sdpapi/request ... I receive an error: <operation name="POST"><result><status>Failed</status><message>Mandatory element 'account' not found</message></result></operation> When i add an account I still get the same error:
Device Information Tool (Free)
I wanted to know if the device information tool are able to do bulk lookup instead of just be able to see one system at a time. Thanks, Ron
Not found Adselfservice app on Appstore IOS
I not found adselfservice app on Appstore today, Does adselfservice not publish app for IOS device?
O365 Account Creation
Hi I have a separate server that runs Azure AD Connect. With ADManager Plus being on a separate server, how do I configure it when creating accounts to also make sure the user is put into O365? This may not be necessary since their account would be getting sync'd to O365 via Azure AD Connect automatically (usually within a few minutes). But, how is it supposed to work if using Azure AD Management only? You would need Azure AD Connect installed locally on the server, and it would just kick off
can you add AD password reset in free windows tool
Free Windows Tools is very useful for small activities. can you add AD User Password Reset feature in it?
Password attribute and best practice question
Hi I noticed %password% for user accounts can be used in areas, such as the new account creation with custom script (passed as an argument). Where does the %password% variable source from? Is there an encrypted database within ADManager where user password are stored? Is it all passwords or just the ones that are created? Also on a different note, what's your recommended ways of communicating the first time sign in AD password to a new-hire in your company? Would you print it out onto paper for
Detect SQL have been failover
hi Guys, I want to monitor SQL server have been failover, the MS SQL is running on MS Cluster. I see there have a Performance Monitors for MS cluster "Resources Online.FileServer", when failover, it will changing state from 1 to 0 and or 0 to 1. How to set in threshold value that can trigger if different to previous value? Regards Thanks...KEN
Add Device - Standardize the naming
Hi, I am adding devices to the OpManager to monitor. I am adding Windows Servers and is being discovered using WMI. Once the Device is added, I am concerned with the naming formats. Though I give the name of the Server in full 'CAPS' once the device is added, it changes to 'Caps'. I want all of it to be in 'CAPS'. I just started with working with OpManager, and the previous person who was in charge of the tool has added most of the devices in full 'CAPS' If I see now, only the ones that I have created
SNMP timeout not displaying alert
Hi, I added an SNMP device to OpManager v12. It shows correctly as an SNMP device in the inventory. I then stopped SNMP from the client. I expected an SNMP timeout alarm or something similar to show in OpManager but the status of the device still shows as clear and no alarm was triggered. The device is a Virtual Machine running Linux. Did I miss certain configuration? Thank you.
Custom monitor problems
Hi, I am running OpManager v12. I have been trying to add custom monitors to my device but I have some issues. I went to device template -> Add Template. I added the Device template name, a new vendor name, category is unknown. Device Identifier (sysOID). I then added a new Monitor. Some issues seem to be present: 1) When I add a new monitor, often times it just goes away. When I click again on my custom device template. I can't find it in the Monitor section or in the list of vendor monitors.
LDAP over SSL User Authentication
Hi, We would like to delegate the user authentication to a LDAP server. SD+ supports this but I didn't really see any option to connect to the LDAP over SSL. Specifying ldaps:// as URI or port 636 as 'Domain Controller' results in an error. According to a response of a sales rep, SD+ does support it, i assume via java's keytool functionality. I did import the self-signed SSL certificates of our LDAP servers in the server/default/conf/sdp.keystore Now I see following output in the serverout log file
Adding a a new field type to Service/Incident Requests
I'd like to propose the option of having a label field type for the purpose of conveying information to the requester. This would be similar to a Text Box but would not allow the user to input data. Example: Above the "Call back number field" "Please ensure the person listed as the contact is available between 08:00 and 17:00." Above the "Select Approvers" field: "Please select an approver if you are not the budget owner." It would also be useful to have this under resources. Many thanks, Adam
Technician Auto-sign in / Time Out
Hi Is it possible to configure Desktop Central for technicians to automatically log in with their AD credentials and also prevent the session from timing out once they have logged in? Thanks.
Can not monitor CAS services
Hi, I tried Exchange Reporter Plus to monitor my Exchange 2013 system. After I'd added Organization, it detected all MB and ACS server but anythings related to CAS services show "-". On Report Configuration - Server Monitoring category, these things show "No data currently available for the report. Please wait for the data collection to occur" status. Please help. Thank you.
Opmanager 2 questions
1. CCTV I have created a cctv with the manually created dashboards. But the cctv is only showing one with all the widgets which i have added in the other dasboards. Is that an known issue? 2. Cannot remove MS Search If the added device contains a MSSQL installation the MSSQL monitors will be added. This is very nice, but I do not want the MS Search service to be monitorerd. I can click on the Recycle bin behind the monitor, but nothing happens.
Next Page