Could I have in ManageEngine a Regiter form for new users?
Hello friends, I am working on a public cloud project (IaaS, PaaS, SaaS), and in this project for membership management I used Active Directory. For this reason, I should using a tools of active directory that it can provide below feature to end users and administrators: 1- Should be web based 2- Should be compatible with AD federation service (Don't connect directly to AD) 3- Should be have registration form, for register of end users from the internet 4- Should be have login form 5- Should be have
ME isn’t recording who has receipted the goods
Noted that there is an issue where Servicedesk plus (Purchase) dose not always show who receipted the goods (in the history tab). This can cause issues when there is discrepancies in the assets received. Also noted that the history is not in date order. Anyone else have this problem and how can we fix this?
Reporting on Contract ID
To whom it may concern, Recently I created a custom report of the Contract module and unfortunately I was unable to include the Contract ID field in the report. Can I possibly get the Contract ID field included in the 'Available Columns' window, so that it can be reported on? Regards Natasha
Configuring Security Question and Answers
Hi, I want to configure that users get 2 admin-defined questions and one user-defined question, but when i change the number, and click the save-button, it jumps back to the default numbers. Is this because some users have already enrolled? Can i un-enroll users? regards, Mieke
Language administrator = language users?
Hi, I've noticed that when i set the language on the page 'Admin, Personalize' to english, the page for the users is also in english, and when i change for Admin, it is changed for the users also? I would like to have the admin page in english, because the manual is also in english, but i would like to offer the users a page in their native language. Is that possible? regards, Mieke
Removing computers from Scheduled Wake On Lan
I added a custom group to a Scheduled Wake On Lan. There are two computers that I just need to remove from the Wake on Lan task but everytime I remove them and save the task they keep coming back.
Email Request w/ CC?
Hi guys, First time noobie here in the world of ServiceDesk, but I have a question. Say for instance I send a new request into ServiceDesk with an email with a bunch of people CC'd into the email plus maybe a few more people in the to field if there's a request that needs to be approved. When ServiceDesk creates this request and sends a confirmation ticket, it is not sending the email to the people being CC'd and the other To's. At first, the office around though about using a script to send out
Table where user assigned to asset is stored in PostgreSQL?
I am wondering if anyone here might know where the user name that is assigned to an asset (workstation) is stored in the postgres database? I have written a program to make microsoft's Remote Assistance easier to use for us. It queries the ServiceDesk Plus DB to find the computer name based on user name entry, so I don't have to remember the names of all computers, just type the name of the user that called me and I can connect. I am currently using the last logged on user name (only one I could
Enquiry for helpdesk software
Dear sir, Please provide me all details and features for Manage Engine Help Desk. Requirement- 1) Manage Engine Helpdesk. 2) Nearly 500-600 users will access. 3) Backup server also will be install so it will work on redundancy or any other option available. 4) Hardware and software details. If Sales person will available in Mumbai location for meeting then please confirm me. So I can arrange the
How can I create a query report?
Hi guys, I was looking for a way to generate a reporting with sum of time elapsed for requests and I found some orientations to use query report. I'm looking in my report tab but I can't find any option to create a query report. I have the SDAdmin role assigned and our plan is the "Standard". Is this function available in this plan? When I click on "Query Report" tab, I can only see the folder "Survey Reports". Regards, Raphael Freitas
Opening attachments in Approval requests
We have an approval process where a request is sent via email to signing authorities across the operations team. These users do not have technician accounts but were able to review the approval request, download any attachments, and approve/deny requests. We recently upgraded from 9114 to 9200 and the ability to open the attachments, without logging in, has stopped working. These users now receive the following error: If they login prior to opening the attachment, they are able to download the file.
Field & Form Rules
No matter what I do I cannot get scripts to execute; very frustrating!!!
KPI per month
Hi, Can someone please assist me in creating report based on SLA. Basically I need a monthly report that will show how many percentage we have on the number of request per month that didn't have SLA Violation. If there's a custom report please let me know otherwise if this is the type of SQL query, my information is below Build: 9202 DatabaseType: PostgreSQL
Lock icon in View All Conversations
Hello, I have one simple question: Why is the green/red lock icon not visible when you click 'View All Conversations' ? Kind regards, Kerim Berkeveld
ManageEngine SupportDesk Plus API + PHP Problem
Hi, I'm using ManageEngine SupportDesk Plus and im trying to create a custom dashboard in a different place using php. I just want to extract all the datas from api to show it in a Chart.js graph plugin. Can you please help me to do that? Thanks in advanced.
Changing the Theme Colour Doesn't Affect General User's Page
I've noticed that even though I've changed the the Theme Colour under 'Rebranding', it doesn't seem to affect any of the pages outside of the admin portal. Is this intentional? Or is there a way to make it so it applies to all pages?
Issues accessing ServiceDesk Plus from outside the network
I apologize in advance for my ignorance. I have ServiceDesk Plus running on a Win7 VM. I can get to it from inside the network at any time, but I'm having intermittent issues accessing it from outside the network. I can ping the assigned ip, but the login page never loads. We've recently locked down the network a little and have been shutting off some services and closing some ports. What services does SD need to run? What ports does it use?
About NCM module in OpManager version 12
Hi, i'm using OpManager version 12. I want to know if i use NCM module to make backup to a network device, where shall i find the registred informations about this operation, in which log file?
alias url
I want to change the url internal users use to access ServiceDesk. I followed the directions on page 197 of the admin guide, but it doesn't work (admin tab> general settings> Self-Service Portal Settings). Does anyone know how this is done? Thanks!
Pick up request but not assign
Hello I'm not sure if this has been addressed recently as we are still on an older build (8213). Has the ability to assign a technician the ability to pick up a request but not assign it to other users ever been implemented. We have technicians that like to assign harder request to other techs so they don't have to do them. Thanks you
Service Catalog
Dear All, Please suggest about to service catalog
ServiceDesk stopped sending Emails
Hi Our ServiceDesk system has stopped sending all types of emails i.e. - Email notifications to technicians / scheduled reports We have access to several SMTP servers, all of which have been tried but still not working The incoming mail is working ok I am not sure where to start looking, and presume there will be a log file somewhere telling me why notifications and reports are not sending Could someone please point me in the right direction?
Disable Community Tab
After updating to build 9209, I noticed a community tab that is available to technicians. I'd like to be able to disable that, as I want techs to work directly with me as the administrator of the application. Is this possible?
Certification in ServiceDesk Plus or just continue to ITIL?
Hi All! New user here using SD+ with my organization and we are about to go live in the next two weeks. Are there any specific certifications or training manuals for SD+ online or would it be better to pursue ITIL certification (after A+) to solidify my skills in this part of the IT industry? Thanks! Mike C.
Assigning Action to All monitors within a Monitor Group
I am looking for a way to be able to assign one action to all the monitors under One Monitor Group. Is there a way to achieve this in Applications Manager 12, 12700 Version? If there is any script which I can run to achieve this would be very helpful.
Rest Api - Get server detail data
Hi , I want to get data server and it's configuration detail use Rest API like in server configuration page , how can i get that data ? As i saw in api list doesnt serve that. for example data page i attached it. Regards, Sandy Rizqi Ramadhan
Where to stay?
Hey PitStoppers, It is two weeks to the big day at New Jersey! The team here is excited to meet with you all and exchange notes on all that is happening at and with ManageEngine. A big thank you to all those who are traveling huge distances to make it to this event. We have been receiving several queries around the conf and some of you have written in asking about the stay options. Will be great if you can share information with your peers on the possible stay options and where you'd be staying
Set default programs for all users using desktop central?
Is there a post installation script that sets a certain app as a system wide default after its been installed?
Lost or forgotten password
How do you reset the admin password if it is lost or forgotten? Admin is the only user.
Soon-to-expire Password Notification
We are using the Soon-to-expire Password Notification feature . Our management wants to add a logo in the body of the email message. is there a way to do this?
Report on Active Category, Sub-Category and Item
Hi, Can you provide the query to display only Active (in use) Category, Sub-category and Item? Found this somewhere in the forums but it lists ALL of them. SELECT cat.CategoryName "Category" , sub.NAME "Subcategory",(SELECT STUFF((SELECT NAME + CHAR(10) FROM ItemDefinition item where sub.SUBCATEGORYID=Item.SUBCATEGORYID order by 1 FOR XML PATH ('')), 1, 0, '')) "Item" FROM CategoryDefinition cat LEFT JOIN SubCategoryDefinition sub ON cat.CATEGORYID=sub.CATEGORYID Build version: 8.2.0 Build 8207
"Clear" Alert issue
I'm having an issue with the "Clear" status on our alerts For several servers notification profile, we have all options selected and it set to email out to specific groups responsible for fixing those servers when problems occur. We also have a reoccurring rule set to email them multiple times (up to 10 times) every 30 minutes until the problem is resolved. The problem is, once the issue is resolved, they don't get just one "clear" alert letting them know the issue is fixed. They get reoccurring
Possible to resize the column width.
Hi, Would it be possible to use the whole width available in the column ? I would like to resize the title because it is often truncate. thanks Melanie
Where Does FileAudit Pull it's Logs From?
We've been using the trial version of FileAudit plus for a little while now, and we want to know where the logs are being pulled from. We were told it was from the event logs, but after doing some digging, I've found logs on FileAudit plus that I cannot find in our event logs whatsoever. Does FileAudit pull from somewhere else? On that same note, we want to know where the logs are being pulled from so we can figure out if FileAudit saves the logs it pulls into it's own repository. Does anyone know
Question about resources show on Resources tab
My University has a password Manger Pro license. I am having difficulties understanding what resources my users see by default when they login to PMP. I have one user in particular who has the "Password Administrator" role. When he logs in and clicks on the Resources tab he only sees about 10 resources. If he searches for a resource which he knows he has access to, then clicks on the "Detailed View" tab he can see the accounts for that resource. Why is that resource not showing up in the list of
Multiple Conditions in Field & Form Rules
Hello, I am working to automate an incident template using Field & Form Rules. I am having a bit of trouble determining how to set the conditions to achieve the desired result. I am trying to get the request assigned to a specific technician when the status is changed to "Open" (from Out for Repair) and the Building is either Middleton Elementary or Lake Middle School. I am including a screen capture to show what I have so far. It works when the building is Lake Middle School, but not when the building
'Change Password Failed' Message
Is there anyway to edit the message that appears when a user fails to change their password?
Out-of-the-box Reports - USB Device Plugged In
I've finished evaluating ELA and we recently purchased the product. Today I built the production server that will be our main log collector, and I'm starting to set up my own PC again in terms of being analyzed. One of the requirements we had was that the custom reports for USB devices work. During my evaluation phase, I actually spent a good deal of time on phone with support while they assisted in getting this working properly for me. Sadly, now that I've "started from scratch" again, this doesn't
No Data Available
when I try to create some report appear a message No DATA AVAILABLE and the status of all report is Sync pending
How to remove word "OPERATION" from templates
We updated from a rather old version and now I notice that in a lot of notification emails the word OPERATION (see Yellow marked below) is added at the beginning. However I do not see that in the template(s). Where is this added and how can I remove it again? Thanks Van: IT [mailto:xx@santander.nl] Verzonden: woensdag 20 april 2016 10:52 Aan: xxxxxx Onderwerp: Ticket ID: ##TT-9662## Added to IT Systems. Subject: trests OPERATION: Title/Subject: tests Priority and type (Request or Incident): Request
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