How to change the base currency ?
Hi All ! Can't change the currency in the SSP settings. And can't change the base currency in the PO module. Options are just unavailable. How can it be done? Thank you Nikolay
Setting Up EventLog Analyzer - Login Issues
Some of the monitored Windows computers can't be verified. They result in an error code 0x80041003; Failed; message: Null (literally). This comes with the message: "contact support" which I've now done three times. Once by email and twice by phone. I have boiled the process down for setting up the computers and most seem to be working as far as WMI connection is concerned. Yet there are those few...... All of the machines have a common username and password. Here is the process I'm using: 1) run
clean up "log on to" list and import list
Hi How do i clean up the list in the drop down box, at the login page. And the list in the drop down box, at the import user page ? I have an old domain name in the list, i wish to remove.
Passwords display blank in IE
I have two users who, since the recent update, are unable to display their passwords in IE. The field shows as blank. Everything displays fine in Chrome. Any idea why this would be?
Exclude Service Account from specific IP or Computer
I think it's great that I can exclude known Service Accounts as they generally log a lot of unnecessary information. Would it be possible or good idea to have a feature where you can exclude a service account only from a specific IP address or computer? This way you can see if the account is being used outside of what system it was intended for.
Add back a graph after removing
Hello, How can I get back a graph in the home dashboard when it's removed? Are there also more types to choose beside the standard six graphs? Regards, Richard
Populate description field with data from AD/Requester details
Hi, Is there a way to populate description field with misc information which is already in SDP db? When a user chooses a template the description field get populated in predefined way. For example in my template it maybe something like: Name: $userfullname DDI: $otherphone Mobile: $mobilephone E-mail: $mail and so on... we can do something similar when we generate a notification email, but I need this to be tied to a specific template. Thanks.
All changes made by a particular user
Hi, Is there a way to create a report that lists all changes/access by a particular user? I want to see all AD user/group/gpo etc as well as file access and process creation/termination. Basically a search across all logs gathered from the entire organisation that has this particular user name present. Is it doable?
Role/Rights for Import Request
It appears that only SDAdmin has the right to import requests? Craig Rice
Change Approver Dynamically
Is it possible to: 1. Change the request approver based on an input from the form? Ex. CustomField1=Needs Email so then Set Approver=Email Admin 2. Populate the 'Select Approvers' field based on input from the form? Thanks, -Josh
Netflow on Cisco Wireless LAN Controller 2504
Hi, I have configure Netflow on a Cisco Wireless LAN Controller 2504 to send its flows to Netflow Analyzer. I can see the traffic but when viewing the applications, I can only see IP_App and the IP addresses (both source and destination) to be 0.0.0.0 Is there something more to be done? Thanks Thierry
IT360 central is not in sync with other two probes
Hi Team/Experts, we are facing issue in IT360 10400 version. we are planning to migrate it to next build in June mid but till then need to be with existing version. IT360 central is not in sync with other two probes since yesterday. could you please suggest to troubleshoot the issue.
Close ticket in SDP
Hi, We have OpManager build 12000 integrated with SDP 9211. We are able to open SD tickets when alarm comes in OpManager. But when alarm gets cleared in OpManager does not close ticket in SDP automatically. Is this feature available in OpManager. Regards, Nikhil Kalwint
OPMANAGER-Manage Engine Data Collection Issue
Dear Team, I am new to OPMANAGER.I have tried to configure some performance monitors for NVR.However I am able to add that one but the I can't get the real time values and alarms for the monitors.When I checked in Alarm details for this specific device ,I have found that the data collection for this device is made daily once only.For the other devices I am getting real time values and alarms.Please find the attached Alarm list and other details. Could you please shed some light to this issue. Regards,
Deploy extensions/add-ons in Firefox
Does anyone know if there is a way with desktop Central that we can deploy firefox extensions? If not through Desktop Central, another way? Thank you!
Survey - "User does not have sufficient privilege" in Chrome Only
Hello, I use SD+ for submitting/working/resolving Request and have no issues. When I get the email to complete the SD+ survey.... "Please help us improve our service by completing this short survey." and click the link to the survey I always get "User does not have sufficient privilege". Chrome is my default browser so the link always uses Chrome. I finally isolated this issue to being Chrome related only. I copied/pasted the link in IE and FF and it worked in both browsers. Any idea why Chrome
Issue about API to create request
hi. I am trying create a script to create request using API. After some hours trying developer this script, I get success to connect token and send a http post, but I am receiving this return: <operation name="ADD_REQUEST"> <result> <status>Failed</status> <message>POST_ONLY_URL</message> <error_code>4001</error_code> </result> </operation> This is my http request code: https://sdpondemand.manageengine.com/api/request?authtoken=9f8aa34fb5f647d1e9dcbcb015192f63&Scope=sdpodapi&OPERATION_NAME=ADD_REQUEST&INPUT_DATA=<?xml
Creating a new request using API with add_request
hi.. I am trying configure our monitoring system to create request automatically, so I configure a bash script in Linux to do this. In this script I wrote: curl --user <userlogin>:<userpassword> https://accounts.zoho.com/apiauthtoken/create?SCOPE=SDPOnDemand/sdpodapi This part is working fine. My problem is related with second part: Wagners-MacBook-Pro:~ wagnerpinheiro$ curl -d "OPERATION_NAME=ADD_REQUEST&INPUT_DATA={operation:{Details:{REQUESTER: Monitoramento Zabbix,SUBJECT: [Notificação Automática
Problem in Getting Alarm
Dear Team, I am new to OPMANAGER.I have tried to configure some performance monitors for NVR.However I am able to add that one but the I can't get the real time values and alarms for the monitors.When I checked in Alarm details for this specific device ,I have found that the data collection for this device is made daily once only.For the other devices I am getting real time values and alarms.Please find the attached Alarm list and other details. Regards, Renjit Mathew Jose
Two Important Recommendations that affect Assets, CMDB, and Purchase Order Module
I've spent the past year trying to implement all the modules of SDP and increase our ITIL maturity. In order to get to the next level with SDP, I need to ask the super development team to (again) consider some fundamental changes. Assets In order to understand what is on our network (using SDP), we take advantage of the Asset Scan. The Asset Scan has allowed us to quickly ramp up on about 10,000 IP devices across over 150 locations. I understand that running an IP scan, however, brings any detected
Request Approvers Not Being Sent Notifications
We use "Approvers" in several different request templates. It appears that any of them where the requestor is filling in the "approver" field on the form, are working fine. However, the ones that are automatically set up through the Workflow tab to send to $REPORTING_TO$, are not working. Instead of automatically sending a notification and changing the status to "Pending Approval," the status is set to: Approval Status : To Be Sent and a notification is NOT sent. We have to manually send the approval
hide from address book (automation policy)
I need to add a task while creating automation policy to hide the user from Exchange address book, can anyone help me to do that
Request for multiple items and users
I have a need to create a request work flow for requestors that want to request new equipment. Sometimes, instead a single request, we receive a request from a supervisor for multiple devices that need to be distributed to multiple users. Currently, the supervisor needs to submit a form for each user. I'd like to create a field that asks the requestor if the request is for multiple users. If 'yes' is selected, a reply template is sent out that includes a spreadsheet template to be filled out by the
Disable port
Hi I have problem with thois case. Does the software is able to automatically block the port in case of detecting a new MAC address , undefined in the list of trusted ?
OPening OpManager from the start
Hi Team, How can I start OpManager? Please check the screen shoot below.
Availability device report fields
Hi,, please help me and explain to me how you calculate the Not Monitored time.
License Became Invalid
Hi, I would like to report a problem that occurred after we extended the disk where the ME SDP application was installed. The service would not start from the task manager and when I tried starting it from the command prompt, it gave me an "access denied" error and indicated that the license was invalid. We had to revert to a snapshot of the system and everything went back to normal. The activity was supposed to increase storage size from the current 50GB to 100GB so I could apply the patches which
Gamification in ServiceDesk
Dear ManageEngine, Is there anything in the works for adding Gamification to ServiceDesk Plus? This is an awesome way to keep the "Technicians" motivated and engaged as well as adding a bit of positive competition in the team. Regards,
Password Expiry Notification Customization of Mail Body Content
We are using the the soon-to-expire password feature. our management would like to add our company logo in the body. is there a way? thank you in advanced.
Report generation is running
Dear Team , Please help on the below screenshot. Actually it is working in all of the user but for one technician it is not allowing for the report,please help.
Stop "Request Status Scheduler" from automatically popping up?
Greetings, We recently upgraded from version 9.1 to 9.2 (currently running build 9209), and I have noticed that now on a status change that stops the request timer, the Request Status Scheduler window now automatically appears. Is there a way to turn that off? It used to appear only after clicking on the icon next to the status.
What Table does the Asset notes reside in.
Trying to write a report using Crystal and I can't seem to locate what table the Notes field is on for Workstations. Can anyone help? Thanks!
VFA V12 Reports Missing Data
Hi, When we run the scheduled "capacity planning" report the "ApplicationIn Growth" & "ApplicationOut Growth" only show usage data in the first column of each table. The bar chart above each table appears to show all usage data correctly though. Regards Dean
Categories on form rules - script
Hi, Please i need help with a script that can change the Category, Subcategory and item of the form when a specific criteria occurs
[OpManager v12] Is it possible to set a page refresh timer for the dashboard?
Hello, We recently installed OpManager v12. In v11.6 we were able to set how often the front page refreshed. I cannot seem to find that option in v12. Our issue is that we have OpManager setup to a large TV display in our office and it runs from an un-managed computer (no keyboard or mouse). But the page / alarms & events don't refresh! Which means our service desk cannot see if there are alarms that need to be looked at.
Regarding the SD-62379 and the SD-62560
Hi I was wondering when these fixes expected to be released? Regargs, Igo
SLA Did Not Apply but Already Setup
Is there anybody have ideas why the SLA did not trigger on incident / request ticket? The rules been setup on Admin page "Service Level Agreement". Thanks in advanced.
Known Errors - How do you use them?
Hi all, We are trying to gain an understanding how known errors work in Service Desk Plus. There does not appear to be a lot of functionality around known errors and the ITIL Known Errors Database (KEDB). What we are hoping to do is - as soon as a problem ticket is raised, it would appear on a Known Errors Database so that customers can search on errors before raising a new incident. These known errors would get updated periodically (during investigation) to include a workaround or, occasionally,
copy servic rules
hi, is there any option to copy or apply the rules one time in the service catalog ,because if we need to apply rules we need to copy the rules one by one. thank you
A quick walk-through of the Analytics Plus user interface
This video should help new users get familiarized with the Analytics Plus UI Click here to know more about Analytics Plus
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