Reporting_to parameter in Email id(s) to notify field
Hi all,
in incident default template I added "Email id(s) to notify field".
Now I need that this field is populated with $Reporting_to$ value when a Requester open a new incident or request.
Example: Requester1 reports to Requester2 (see attach1). When Requester 1 open a new incident/request I want the "Email id(s) to notify" field contain Requester2 email address (see attach2)
Is this possible? If yes, how can I do?
Best regards,
Sutot
in incident default template I added "Email id(s) to notify field".
Now I need that this field is populated with $Reporting_to$ value when a Requester open a new incident or request.
Example: Requester1 reports to Requester2 (see attach1). When Requester 1 open a new incident/request I want the "Email id(s) to notify" field contain Requester2 email address (see attach2)
Is this possible? If yes, how can I do?
Best regards,
Sutot