Hi

Is this possible with Service Desk Plus?

We have multiple sites with engineers based on site and their own helpdesks: Business1, Business2, business3 etc.
With our current setup we have an email address per helpdesk, IE bus1@support.com, bus2@support.com etc. When a customer emails a certain address the ticket goes to the corresponding help desk, i.e. bus1@support.com will go to the Business1 helpdesk.

We would like to use one Service Desk Plus (community version) with several sites set up and be able to receive requests via email which can be automatically assigned to the correct site (based on the domain it was sent from or an email address it was sent to). It doesn’t look possible at the moment, we have tried making some rules but we can’t assign to the other help desk sites.

It seems you can only have one email address. Also, the business rules do not allow to assign
Is their away around this?

any help appreciated
thanks