Hi,

I am new to ServiceDesk Plus (Version 9.1), right now we do not have any service catalog request templates that the workflow tasks are not "kicked off" until the parent task is closed.

I created the new template, added 34 tasks to the workflow, set the dependencies for each task. (Task 2 is a parent to task 3).  However, when a test request was created, all 34 tasks were generated, emailed, and their status is open.  So task 34 could be closed by the assigned group before the previous tasks are closed.

The dependency map looks like it is correct by showing Task 1 box-----------Task 2 box (task 2 was selected for "select parent task, and linked to task1) 

On the workflow Tab I also have selected:

"Manually trigger tasks using "Trigger Tasks" under Task List"

*Under that option it says this tip, "Trigger tasks will set currenttime as schedule starttime and assign the marked group/owner to tasks. Only the independent tasks will be triggered, child tasks would be triggered once the parent task is completed."

However, none of the tasks have SLA's, or "time" fields setup. 

I just need the request template to be filled out by the requester, then task 1 to get generated, when task 1 is closed, task 2 to automatically get generated etc.

Any suggestions?  I have looked through the forum, went through the admin guide, etc. and I have not found a solution why it wouldn't be working.

Thanks you!