Business Rule not working
When OpManager sends an incident request to SD plus, I have a business rule controlling where the call is destined i.e. the support group, priority, impact etc.
I have a condition set in the Business Rule that if the subject contains the word "Clear"then the call is nullified.
However the Business Rule is ignoring this condition. See attached.
The impact of this is that oPManager raises an incident to for the fault, then raises a seperate incident to say all is working again, which is a bit silly really
See attached screenshots.