SLA by business hours?

SLA by business hours?

So is there a way to create an SLA for two different time periods?

So during the Day (normal business hours) have the SLA with a Response period of 1-hr, and Resolution @30-days.

And also have an SLA that after hours might be like a Response period of 4-hr, and resolution @30-days.

Same site, same client.


Thanks

-Damian

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