Disable automatic invite email to new requesters?
I am currently just testing this software out. I would like to create a bunch of requesters based on people in our organization, create a bunch of test work orders, and then try the various program options for handling those work orders. But apparently for every requester I create, it is emailing those people to join. I'm not ready to say "HERE WE ARE EVERYONE!!! JOIN US NOW!!!"
Display I Agree / I Refuse windo on service request load
Dears, Is that possible to create a custom HTML window in ServiceREquest On load Custom Script? I`ve tried JQuery, but with no success. So Later on I tried to just add HTML to Body, and it succeded, but all other field&Formd rules are not working. Can You please advice? Thank You
Updated HTML Remote Control for ServiceDesk Plus
I have been advised that there is an update coming to the Remote Control within ServiceDesk Plus under Feature ID: SDF-63026. Can anyone tell me when this feature due for release? Is the HTML Remote Control the same as the one included with Desktop Central. The one with Desktop Central is absolutely brilliant, compared to the one in ServiceDesk Plus which is very poor. Many thanks Barry
Unalble To Create Requests
Hi, Our test system has stopped working and wont allow the creation of requests (Through Service Catalog, Requests System etc.). When you submit the request it takes you to the normal page but at the very top of the browser (we get the issue in all 3) you simply get a red cross. Checking the source shows the following: This build is an early access for ServiceDesk Plus 8.2. Do not use this for Production environment as migration over this build is not supported.</td>
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Exchange Transport Shadow Queue
Can anyone tell me if the monitor for "External Aggregate Delivery Queue Length All Queues" includes stats from the Shadow Queue on Exchange 2013? I've searched but am unable to find a breakdown of the data for this monitor. Thanks, Chris Hindes
New Request Creation through E-Mail
Hi, We're looking at moving our users away from e-mail usage and to use our portal more. At the moment about 25% raise tickets through sending an e-mail to us. Could you advise on the following? 1) Can the system be configured to only accept new tickets from specific mail addresses ? 2) Can the system response be configured separately for those raised through the portal and via e-mail ? (I am assuming this is limited to the Notification Rule "Acknowledge E-mail Cc users by e-mail when a new request
Email replies not added to ticket if an email address in recipients contains a hash character
Observed that for one specific ticket - replies coming in from the customer side were not being added to the existing ticket ID. It appears that this is down to one of the (customer) email addresses in the recipient list containing/starting with a hash # character, e.g. #email@customer.co.uk Our ticket 'identifier' appears like ##nnnn##, which needs to be included in the Subject to add to an existing ticket. I wouldn't really want to change our ticket identifier - as it's been in use for years. Is
Barcode scanning - what am i doing wrong?
I have been tasked by my Manager with getting asset barcode scanning up and running for our ServiceDesk Plus. The USB barcode scanner itself seem to be working fine, but I am getting an error message when proceeding to the second step. Here's a link to the error that I am getting; http://www.iforce.co.nz/View.aspx?i=pzufvso4.so4.jpg This is the IMEI number for the iPhone, which populates when I scan the barcode on the back of the box, and the error appears when I click the 'Add Assets' button. Is
OpManager Editions
Hi, could you please clarify the differences between the OpManager editions? One difference I see is that only the Plus edition seems to have the firewall add-on (???), another one is that in Plus for the NFA, NCM, Firewall and IPAM add-ons no "free licenses" are stated. I'd appreciate if someone from ManageEngine answers ASAP, as we are in the process of renewing/extending our existing license and have to decide which edition to choose. TIA GWeiss
Ticket Numbering Starting Point
I know this question has been asked previously, but I don't see any good answers. Is there a way to get Service Desk to start using ticket numbers at, say, 100,000 instead of 1? How does the program know which ticket number to use next? If I create a ticket #99999 (perhaps manually in the database) will the program assign the next ticket as 100,000? Has anyone ever tried this? Similarly, I need to do this with POs. -gjaynes
Email requester when request is closed
Dear all, How to enable requesters to receive email notification when technician closes a request? Please note that under “Notification Rules” all requesters notifications are enabled (ticked). I'm using version 9226
URL alias gets duplicated on survey links
URL alias gets duplicated when using ip http://10.250.241.117:7777/http:/10.250.241.117:7777/sd/SurveyDetails.sd?surveyData=43b04dcb2d74faa93f53c3c8196638aecf86c220 I have to configure a name (msserver:7777) for it to works thats la link the user gets when trying to access the survey Please Help
User Acknowledgement when incident is closed
Dear All, Our requesters need to acknowledge when his/her incident is closed. So far I am getting only a confirmation message to the technician whether the user has acknowledged or not. Whether the technician clicks yes or no, the incident can still be closed. Is it possible to force the requester to acknowledge the closure of an incident before same can be closed? That is a technician cannot close an incident unless the requester has acknowledged closure? Thank you. Kind Regards, MG
Forest-Trust SSO
Hi, Is it possible to add a second domain's AD in another forest for SSO? The forest has a two-way trust. Thanks Adrian
New Eamil request
Hi, The following questions have been asked: Are you able to generate a new email from SC without having the email trail included in the email Any Feedback would be appreciated. Regards Cathy
Migrate Requests from On Premise to On Demand
I've searched in the forums but can't find the steps to export on premise requests and import them into on demand. I'm just looking for the csv format that the file needs to be in - what columns etc. Any help would be great.
sdpondemand ADFS 3.0 SAML 2.0
Hello everyone, We have a trouble on one installation, we have configured according to the official documentation from Manage Engine, ADFS 3.0 with authentication protocol based on SAML 2.0, but users when launch a request to access the manage engine on demand site from the internet, the system does not reach the ADFS 3.0 on a windows 2012 server on the client domain, the authentication protocol used is SAML 3.0. From the intranet the manage engine site is reached with no problem. is it necessary
Backup Service Desk Plus 8.2.0 and restore into Service Desk Plus 9.1
Hello ZohoteamI have a query. Can I backup database Service Desk Plus 8.2.0 and restore it into Service Desk Plus 9.1? If not what steps can I take to be able to accomplish task. Thanks Rafael Rodriguez Netwave Equipment Corp.
Security Question Screen - Abbreviated Question and Answer
You have abbreviated the words Question and Answer - Is there anyway to configure this screen to get them back out of abbreviation. The powers that be here at my company feel like that's confusing and a distraction.
How can I do Change IP Address?
Hi, I am using ADSelf Service and this is server running VM. IP Address 10.0.0.x/24. How can i do change new ip address 10.1.0.x/24 and other process
Automatic Installation of GINA/ MAC failing
reason given states that the MSI file to install is missing. Does this on some computers while others, which were imaged with the same image around the same time install ok.
Performance issues (slow logins) - Potential new customer
Hi all - I'm currently trialing ADSSP with a view to purchasing it for around 5000 users. It's by far my favorite product, however I'm trying to determine why I'm consistently facing 7+ second delays when; - entering a username to enroll - entering a username to reset a password/unlock account - entering an answer+CAPTCHA to continue login as a user Now, I've read these forums and checked all the standard things (FQDN for DC's, a live and local DC being at the top of your list, correct ports being
Miscrosoft patch issue - Solution to address it
Can you please provide detailed instructions on how to do this (was posted to your forum) Add the account connecting ADSS+ to the primary Domain Controller the Built-in group "Remote Management Users" on the Domain Controller itself."
Windows 10 Anniversary edition log collection failures
Is anyone else collecting logs from windows 10 post anniversary edition upgrade? I have 5 machines running windows 10, and all of them stopped collecting logs after the anniversary edition update was installed. I see the authentication attempt to the client machine in the logs, and it's successful, but no logs are actually collected. I ran wbemtest, and it's successful. I have also tried disabling firewall on both machines, as well as using different admin accounts. Every attempt authenticates successful,
Remote disable all monitoring from a specific server
Is it inconceivable that in future it will be possible that a technician can disable all monitoring in a predefined period directly from the monitored server, so that he can perform maintenance without informing the person that controls OpManager?
Nothing saved for Cisco ASA55xx
I have the very latest edition installed, I add in the ASA using port 1514 and configure the ASA to send to the EA server IP at port 1514. In the upper right I see under Listener Port that port 1514 is started, and under Syslog Viewer I see the logs being sent from the ASA. The ASA is configured as "logging host Inside 10.10.10.15 17/1514 format emblem" Problem is that nothing seems to get saved. Under Settings > Edit/Delete Host the "Last Message On" is -. When I go to the Home tab, under Hosts
problemas con la herramienta servicedesk
tengo problemas con la herramienta se pasma en varias ocasiones en el día tengo que acceder al servidor eliminar el proceso de java desde el administrador de tareas detener el servicio detener la base de datos y volver a iniciar todo nuevamente para que responda trabajo bien un rato y vuelve a caerse
Desktop Central Free Training ! Season 3 - Remote Control
Join us on a free training on Remote Control on Sep. 14th at 11:30 EDT (USA, UK, Canada and Mexico) & 06:30 GMT (Europe, Middle East, Asia and Australia). Here is the agenda of the training program. Resolving help desk tickets Learn how to use remote control to install Adobe Acrobat & troubleshoot WiFi related issues. Troubleshoot system slowness Explore how to of use various tools like, Task Manager, Chat, Disk Cleanup, CheckDisk, Defrag, etc, to troubleshoot system slowness. Enforce Power Management
Asset Lists
It would be nice if there was a spot at the bottom of the lists for moving to the next page like there is at the top of the list. When we scroll down our list and find out that the asset we are looking for is not on that page, we have to scroll all the way back up to the top to go to the next page of the list. Thanks, Liam
Purchase Tab
When I go to the Purchase tab I am unable to see the buttons for "New Purchase Order" and "Delete". I noticed this in version 9225 so I upgraded to version 9227 but it did not fix the issue. I have tried with Chrome and IE. Does anyone else have this issue?
Adding notification profile automatically by moving or adding into a group
Is it posible to add a single or several notification profiles for a new device by just adding or move into a new group?. Actually, I have two groups, "Server" and "Switch", in every group, all the devices has their own notification profile, if I need to add a new one or more devices, today, I need to add a notification profile manually or I need to use the configuration wizard and select the rules for it. I would like to associate the notification profile by group, It would be great if the device
Device Templates
Hi all, Running into a bit of an issue here, probably me just being new to Opmanager but I cant work this out at all. I understand the device templates, so that when you add a device it picks up what it is automatically and places it under that template and applies whatever monitors and thresholds are set in that template. i.e - Windows Server 2008, Windows Server 2012 R2 etc etc My issue is, I have 100s of servers I want to monitor with different requirements. I have multiple DCs, Multiple Exchange
Restrict Specific Fields from Requester View
Hi there. I am the ITSM Manager for a business that operates 200 restaurants across a couple franchises. I have been re-vamping the ticketing system in house and have moved us to the Cloud Based version of Service Desk. So far I am enjoying a lot of the features SD+ has to offer and am learning new things about the program daily. I had reached out to SD+ Support to ask this question and they answered back right away. I would like to see this feature built in to the program and believe it would
Dynamic distrubution groups
Hi everybody, I have problem with Dynamic distrubution groups actually i cannot add to Report Scheduling. None dynamic distrubution group not visible :(. Can you help my anyone pls ?
Dynamic distrubution group
Hi everebody, I have problem with dynamic distrubution group i cannot add to report.dynamic distrubution group no visible. Can you help me anyone pls ? Thx
ADManager Plus latest build not all AD Groups are listed
Hello Dear Members, we have an actual problem. Searching either in Group Management for a certain group querying a specific OU, not all groups are listed. Or in user management, editing member of Groups, not all groups are listed. But all Groups are listed in User and Computers. Did anyone got this feature as well? Br. Tilo Kleinfeld
Server monitors not showing data
Hello, On opmanager some servers show the CPU/Memory/Disk utilization fine but on other servers using the exact same template nothing shows up unless you click on the window. I've tried making a custom template, removing the monitors and re-adding them as well as changing to a different template as well. Nothing has worked. If you could let us know if there is any fix that'd be appreciated. I've attached screenshots to further clarify what I mean. Thanks very much Doesnt work: Works:
Application Mapping based on IP without port
I've found this question in this Forums since 2006 but no update about this function. I really need this function because I have just on only Application IP list without port since port is random. For example, I have Exchange server IP list about 20 IPs and they don't use standard port as Netflow known. So it shown that Unknown_Application.
Application Mapping based on IP source
Hi, When i analyse traffic under TCP_APP, most entries are made by our reverse proxy. I would like to extract this traffic out of TCP_APP. Because there are lots of various ports, i would like to define a rule where every sessions made by the reverse proxy is plain HTTP traffic. In other words, Application mapping works with a TCP/UDP port but not based on an IP address. Is there a trick to do that ? regards
Group Attribute Priv for Modify Group
Hi When creating a help desk role for say 'group management' which only includes the 'modify single group' property, is it possible to further limit what can be modified for the group, for example 'manager can update members list' only? It appears this feature is available for roles with 'create' properties but not for modify. What we are trying to achieve is limiting our users modify access for groups to only be able to modify: -manager -manager can update memberslist ...with everything else locked
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