Ticket Numbering Starting Point
I know this question has been asked previously, but I don't see any good answers.
Is there a way to get Service Desk to start using ticket numbers at, say, 100,000 instead of 1?
How does the program know which ticket number to use next? If I create a ticket #99999 (perhaps manually in the database) will the program assign the next ticket as 100,000? Has anyone ever tried this?
Similarly, I need to do this with POs.
-gjaynes
Is there a way to get Service Desk to start using ticket numbers at, say, 100,000 instead of 1?
How does the program know which ticket number to use next? If I create a ticket #99999 (perhaps manually in the database) will the program assign the next ticket as 100,000? Has anyone ever tried this?
Similarly, I need to do this with POs.
-gjaynes
Topic Participants
gjaynes
Andy.Fox
James R Atherton
SDPadmins.pl
Vignesh Ravindranath