New Request Creation through E-Mail
Hi,
We're looking at moving our users away from e-mail usage and to use our portal more. At the moment about 25% raise tickets through sending an e-mail to us. Could you advise on the following?
1) Can the system be configured to only accept new tickets from specific mail addresses ?
2) Can the system response be configured separately for those raised through the portal and via e-mail ? (I am assuming this is limited to the Notification Rule "Acknowledge E-mail Cc users by e-mail when a new request is created.")
Any advice would be appreciated.
A
We're looking at moving our users away from e-mail usage and to use our portal more. At the moment about 25% raise tickets through sending an e-mail to us. Could you advise on the following?
1) Can the system be configured to only accept new tickets from specific mail addresses ?
2) Can the system response be configured separately for those raised through the portal and via e-mail ? (I am assuming this is limited to the Notification Rule "Acknowledge E-mail Cc users by e-mail when a new request is created.")
Any advice would be appreciated.
A