Problem tab search
Hello, we don't anymore manage to obtain the information, by banging a n° of account or other information, in the tab search at the top right (see screens shot). what we must do, to change this ??
Closure codes linked to ticket status of resolved
HI as the closure category only appears as a pop up when a tech moves the ticket to closed, ideally it should be from the resolved status. So when we have the setting move tickets to closed after 24 hours form resolved these automatically closed tickets will not have a closure/resolution category. At least if my techs are moving from acknowledged for example to resolved that they are then presented with the closure category it will be captured/selected. Currently it only pops up if a tech goes directly
Backup SDP kann nicht ausgeführt werden
Hi, we're using SDP 9.1 Build 9117. If i try to make a backup by using the backUpData.bat i will get an error. (See below) Can someone tell me where the problem is or point me in the right direction to resolve this issue? I have attached my backUpdata.bat Any help would be great. Thanks & Regards Kurt Brugger (Hallo, wir benutzen SDP 9.1 Build 9117. Beim ausführen des Backups per backUpData.bat erhalten wir immer einen Fehler. Siehe unten. Was könnte hier die Ursache sein und wie können wir das Problem
Eventlog Monitoring: Alerting every time a specific event log is created.
I am looking to find out how to have OpManager send out a alert every time a specific, identical event is logged to a Windows Application Eventlog. This is how I have it setup now. Event Log Rule created Filtered by specific text Notification Profile Created with no Threshold Eventlog Rule associated to server object Notification Profile added to server object and configured to alert on the specific Event Log Rule This setup works as the events are viewable in the Recent Alerts An email alert is
Support Group Editing
Hi, I'm not able to remove "Owned by" in one of my Support Groups, although the system confirms by "SUCCESS :Group details updated successfully." Is there any way performing that from within the database? Thx. Khalil S.
Not able to change password for service account
Hi Team, In one of the windows system service desk plus is running with service account called "sdpservice". I have discovered all resource account and service account from domain. Now if I am trying to change password for one of the service account "sdpservice" I am not able to change password. I have followed below link as well, https://www.manageengine.com/products/passwordmanagerpro/help/windows_service_account_reset.html Please check attached snap shots for configuration. Note: Agent less scenario
User Creation using AD manager
I currently have templates set up for creating users using AD manager that only require my help desk techs to enter information in certain fields. This works, however, when the user is created, the name listing in Active Directory is the username, instead of the full name as it would be prior to manually creating the user in Active Directory. Ex: Creating a user Joe Blow. When we would create this user in Active Directory Users and computers the Name would be listed as Joe Blow. When we create using
Header and Footer
Hi, Does anyone know how to change the Header and Footer from scheduled reports.? Ruud
which Service Desk software match our requirements??!
Hi Experts and Gurus, we are an IT company who supply HP servers and Cisco network switches for different customers, then once we install the products, we support them as we have AMC ( annual maintenance contract) and SLA, we have around 350 plus customers, we have 12 techs, which solution from manageengine match my requirements? do i need MSP? do i need CMBD? do i need asset management as we have spares to cover the support for our customers to manage it? do i need service catalogue ? its confusing
How to remove "Jump to" OP/ADManager?
We do not possess, nor do we plan to purchase, either the OPManager or the ADManager. As such, the "Jump to: OP/AD Manager" icon on Tabbed sub-bar is irrelevant and annoying. Can this button/link be removed?
ServiceDesk Plus 9227 Released
Dear Users, SDP 9227 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9227: SD-63846 : Unable to view Technician space notification icon and Request Collaboration, when the NIO port is occupied. SD-63872 : Success/Failure messages are not displayed in Request custom menu>> Request view. SD-63980 : In some customer environment, AD authentication fails, when there is a delay during login. SD-63325 : Failure
Modify Scheduled Patch Deployment Notifications
We have numerous scheduled patch deployment jobs that are executed nightly with notifications generated for each task. The tasks are configured to address specific groups of machines. We would like to be able to modify the subject line of the notification email that's generated when the task completes so our technicians have an idea of which group of servers the notification addresses. Is the possible or planned? Thanks
O365 Manager Plus 4005 released with 18 new Exchange Online reports
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4005. This update brings 18 new reports on shared mailboxes, public folder, and Exchange user activities along with some enhancements. Features: 18 new reports to give you a complete picture of shared mailboxes, public folders, and user activities in Exchange Online environments. Shared mailboxes Reports Shared mailboxes - shows all the shared mailboxes in Exchange Online. Shared mailbox access - shows
Functionality of Custom Group
Hi there I got some need where I could use Custom Group, but.. Can't understand functionality of Custom Group. For example - Create Group with machines where Skype 6.x Installed (Software Name = "Skype 6") but I can't see this group when try to create deployment Our build 92082, previously we used Custom group to export lists and copy/paste them to targets but now it's impossible to paste many machines. Any other options to find machines with specific software and use it for Configuration? BR Dmitry
ADManager v6.2 - Exception while checking server status.Connection refused: connect
Hi, We're experiencing issues starting ADM after installing updates on our server 2008 R2 box however we're unsure whether the two are connected as there is nothing in the Event Viewer. The splash screen loads and the progress bar stalls at Loading Application Layer and slowly scrolls off to the left. Excerpt from the wrapper.log below: STATUS | wrapper | 2016/09/05 02:17:00 | Machine is shutting down. INFO | jvm 1 | 2016/09/05 02:17:00 | System going to Shutdown --- received process interrupt
How to configure business rules for service catalogue in ServiceDesk Plus?
Business Rules enable you to organize the incoming requests and perform actions such as delivering them to groups, assigning status and other request parameters. Business Rule can be applied to a request when it is created (or received), edited or both. Watch this short video and learn how to configure business rules in ServiceDesk Plus. Here are more such videos to help you get the most out of ServiceDesk Plus. Steps explained in the video: 1: Select service catalogue > manage > Busines Rules.
Ceph through put displayed as bytes / sec
Hi, We configured Ceph as part of Manage Engine Monitor and see that the throughput is displayed in Bytes/sec. This is significantly lower than the actual numbers. Actual numbers in MB/sec where as the display is bytes/sec. Is this a known issue? If yes any work around or fix? With Best Wishes, Subba
Hotfix 8012 released
Dear Customers, Today we have the released hotfix 8012. Customers who tried 8011 got failed due to improper data in the Holiday list. This hotfix will solve this issue. Please download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Issue id -13372 : Unable to perform 8011 patch upgrade (This issue is due to improper data in HolidayDefinition Table.) Thank you Regards, Arun Kumar - Tech Support Lead ManageEngine- SupportCenter Plus Direct Number
InstallShield Wizard Error 5001
Hi I downloaded the ManageEngine_PMP_64bit . exe and am trying to install it but receive an error during install: "InstallShield Wizard Error 5001 an error occurred while running Setup. Please make sure you have finished any previous setup and close other applications. Please contact vendor." This is happening on completely different machines and I have downloaded the program twice.
How to configure task dependency in ServiceDesk Plus?
A typical workflow has various tasks to be performed. These tasks are sometimes interdependent and are to be performed one after the other in a sequence. This calls for the task dependency map, where the task to be performed first is termed 'parent' task and the following task is termed 'child' task. Configuring task dependency will provide a clear structure for the workflow. Watch this short video and learn how to configure task dependency. Here are more such short videos to help you get the most
Email Command Not Working
Hi, I have been trying to get the email commands working with no success. The SR is created but it ignores all the commands My SDP build is 9.2 Build 9209. The System Log says "Though email parser is enabled, user : xxxxxx@xxxxxx has login, email subject contains parse string, there is no parseable keys present in the email. Hence proceeding with normal email processing."
Report Window returned instead of Query report results
Occasionally when running a report in Service Desk plus, the report window will show the below instead of actually returning the report results. I usually have to restart Internet Explorer to get this to go away. It is particularly annoying when writing query reports as the query itself is then lost and has to be written again. Running SD+ version 9218 and IE 11
Restoring Problem
Dear sir, i got the problems again and again during restore the.DATA file format..i went bin-->restoredata i tried this way. but i cant able to restore the data. another problem is backup created 3 files. How to restore this 3 files.. i have attached, that 3 files snapshot for your reference. Please give me the solution ASAP.
Merge Requestors
Hey Is there a way to merge requesters. I am moving over to SDP and did a job ticket but didn't check the data first so some requesters on the old system was picking up email only and not display/First/Last name so they haven't matched up to the Active Directory requests. Need these merged so the tickets from the old system that was imported to show on there portal when they login. Running on ver. 9.2 build 9212 Cheers James
Deleting a Windows domain
Hello, We need to get rid of an old Windows domain that is configured in SDP. What happens when deleting a domain from the domain list? Will the corresponding requesters automatically be revoked or deleted? Or do we first need to manually revoke or delete the requesters before deleting the domain? Best regards, Demetrius
Differing working hours on weekends
Hi, Is there a way for having different operational hours on a weekend? My service desk operates 0800 - 1800 Monday to Friday and 0900 - 1230 on Saturday but I can only find the settings operation hours which sets all the days the same. Thanks Dan
Isssue with Deleting CIs in the SDP CMDB
Hi there I am having issues with deleting CIs in the SDP CMDB module. I get the following error message: FAILURE :java.sql.SQLException: Invalid object name 'ServiceReq_1513'. Our support group wasnt able to solve this yet Any ideas? Thank you
Additional E-Mail Addresses on Requesters
Our requesters have several e-mail addresses that they could submit requests from via the e-mail system. It would be nice if we could add a couple more e-mail addresses to their profile so the system would know it's them when they are submitting requests.
How Can I Stop ServiceDeskPlus from Creating Duplicate Tickets?
When we send an email it creates two tickets, not always in sequential order, sometimes it'll be a few minutes before another ticket is created with the exact same subject line and body message. We have preventative maintenance tasks configured and they create doubles of the same ticket as well. This all started after we upgraded from 9.1(9121) to 9.2(9200). We figured that if we upgraded to the latest version, it'd fix this issue, and it hasn't. We're now at version 9.2(9224) and the same issue
Launching Boot Camp Aug'2016 - Incident Management
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Provisioning App returning 500 Internal Server Error - API102: Error occured
The provisionning app returns an error "Failed : API102: Error occured" and if I check the logs I can see there is a 500 internal server error being returned. We have 1770 more users to migrate so they may log in and send requests through via Web Portal. 197 were migrated successfully. Please tell me why we cannot import more then roughly 200 and please upgrade the limit to allow the additional users.
Application Manager 12800 Cant use Muti Alarm Escalation
Before Upgrade Application Manager from 11700 to 12800 Rule Can trigger All Alarm Escalation128 But After Upgrade Can send Alert Only Email Trigger Monitor group Note: I trigger send from Admin Server How to fix it ?
Frequently Asked Reports > Workstation by Managed Software report does not filter by Customer or Site
When running the Workstation by Managed Software report, the report always returns information for ALL accounts and ALL sites. Selecting a a specific account or site does not alter the contents of the report. Is this intended, can the query be modified to respond to site or account selection?
Unable to take a backup
Hello everyone, We are unable to take a backup of SD+ 9118 (MSSQL). CMD log is given below. Any ideas? C:\ServiceDeskPlus\ServiceDesk_NonIT\bin>backUpData.bat Starting.... Sep 7, 2016 3:32:43 PM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to set the standAlone param as : true Sep 7, 2016 3:32:43 PM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to reset rootDir using server.dir Sep 7, 2016 3:32:43 PM com.adventnet.servicedesk.server.utils.SDDataManager
Additional value to business rules and /or field and form Rules
hi all, I'm wanting to make rules where if specific technicians want to make a request it auto assigns it to another technician which is located at a different tier. so adding a criteria in where "created by" is, is not etc would be handy. Please advise, Willus
how to assign Request or problem to one more than technician
how to assign Request or problem to one more than technician
Where I can find the feature of update
Hi, I find the new update, but where can i find the New Feature for update? thank's you. From 8500/8501/8502 to 8503 Upgrade pack 8500/8501/8502 to 8503 From 8400/8401/8402/8403/8404 to 8500 Upgrade pack 8400/8401/8402/8403/8404 to 8500 From 8300/8301/8302/8303 to 8400 Upgrade pack 8300/8301/8302/8303 to 8400
PMG Agent debug mode
Hello Is there a way to set the PMP Agent to write debug information to its log? I'm troubleshooting some problems and I need to know what's happening in the background when the agent tries to set passwords.
Is it possible to report on original requester?
Hi folks, I've got a few issues I'm trying to solve here, and I know there are some limitations, but I'm wondering if there are some creative minds out there that can help me: I've got a phone system that sends SDP an email when a voice-mail message is left for the service desk. The email is always from voicemessage@mypbx.com (this is an example email address). Issue #1: I'd like to use email rules to set the Mode field to ServiceDesk Email Message, because we have a 15-minute SLA around VM messages
Latest road map for OpManager product - URGENT
Our client need url which has detail information about OP Manager product roadmap / upcoming feature relase. Please help me with correct URL. --------------------- Rajesh Singh
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