Self-Service Portal
How can I remove the title of Portal and customize it to company specific and how do I remove the link to the view the video for Portal Usage?
Oracle VM's
Does AppManager support Oracle Virtual Machines and servers?
Upgrade to 5315, Users cannot change passwords
08.12.2016: Unfortunately, removing KB3167679 did not work for our environment and the Support team has indicated we'll have to await a solution from their development team. Awaiting final resolution. UPDATE: Contacted support regarding this issue; appears to be a problem with build 5315 I believe. Awaiting resolution from support team. After upgrading to build 5315 some of our users are reporting issues resetting or changing their passwords, even though they meet the security requirements. The Password
Change color of traffic graph? (11400)
We just installed SP11400 and now all the icons and graphs for network bandwidth are all working and the API client seems polished. So thank you for that! The main reason we use OpManager is that we have a monitor that we have mounted on a wall to display a dashboard of our critical systems for the executives to walk up and see the system/network status. Now the issue is that the bandwidth graphs are working I switched that monitor to the beautiful API client, and when I came in the next morning,
Solutions - MP4 Support
Hello, Are there an plans to be able to include MP4 videos in a Solution? Or can you currently do it and I've missed this completely? Many thanks, Lisa Build 9118
Issue with Outoging Email
Hi, We're using Office365 and Windows Server 2012 R2 Based on suggestions I found here, I've configured Outgoing Email using: SMTP, Port 587 and TLS enabled (I've also tried varying combinations of these, restarting server each time). I'm still getting an error, "Sending Notification Failed" Login/password works fine as it's being used for Incoming Email, which also works. I've also tested Server via Telnet session and it can communicate with smtp.office365.com Not sure what else to do but I'm stuck
PO Module>Function to Receive Invoices
Add Invoice As designed, the Add Invoice action allows one to record the Invoice ID, Received Date, Due Date, Comments, notification to a technician. Invoice Received As desgined, the Invoice Received action allows one to send a notification and move the PO status to Invoice Received. Often, we'll have one invoice per PO, and it would be great to have the option to perform both in one step: Record and attach the invoice and change the status to Invoice Received. It doesn't sound like much, but shaving
Technical staff loses access as technician
Hi, We have some customer facing this issue, their SDP build number is at least 9218 and using MSSQL as DB. Issue: Technical staff loses access as technician because SDP imports them like requesters automatically from the AD. Workaround: Have to delete the imported requester account and within the admin/technician page assign the correct login domain again to the tech. This is constantly happening in two different customers for a month or so approximately. Waiting for your response, thanks. José
Contract Management Permissions needed
Hi, We need to set some permission on Contract module which is group based or site based if we can do via some rules or something. Can you help on this issue? Best Regards,
API Use Additional Fields
Hi Dears I need to use additional fields of my request templates in servlet API. how i can use these fields in my servlet API? Thanx
Does anyone have a script, function, or way to approve POs via an email?
Folks, The Chief Officers of our company would like to be able to approve emails by sending an email? They get the PO with the link, but many times they are on the road and not within our domain, and so the link doesn't work. Any creative thoughts on how I might be able to accomplish this? They would rather reply to the email than have to <click> on the link and push the button. -Adam
Comm.do download in chrome only on every SDP page.
Hi all, I posted on the back of one of the release entries but fear it may have been lost in the shuffle. Since 9221 and above whenever we access SDP in chrome it tries to download commFrame.do on every page refresh. So you go to a new tab, one downloads, open a request, one downloads and so on. Basically every time you click on a page it downloads one of these files. If you access it in IE it does not do this. IT appears to only be chrome related. I have tried it on multiple machines and done
Mobile App login not working
Hi All We are having issues logging on with the mobile APP. Technicians have an API Key SDP version 9.2 Build 9218 Mobile apps are showing Local Authentication only. Does anyone have the same issue or has anyone solved this? Many thanks!
Question about requestor role to add user to a group.
How do I setup a requester role to add a user to a group without actually giving the requester access to the group? For example Our ADManager users have the ability to add users from their offices to different groups under their respective OUs. Now I want the ADManager user to also be able to submit a request to have themselves or others added to the "domain admins" group. The user is not able to see the "domain admins" group in the request to select unless I give them access to the group which
Problem Report - Include most recent Note date
Hi, Report Request please. Your Version : 9.1 Build 9112 Latest Version : 9.2 Build 9225 [Details] MSSQL. Please can I have the below Problem report amended to also include: Select to include the date of the most recent note on the problem record Where to exclude any record which has had a note added in the last 7 days Thanks in advance, P SELECT prob.PROBLEMID "Problem ID",longtodate(prob.REPORTEDTIME) "Reported Date",prob.TITLE "Title",ownaaa.FIRST_NAME "Technician",longtodate(prob.UPDATEDTIME)
Disk Write Latency counters
Hi. I have Hyper-V servers and I use FC to connect storage (i have 3 CSV luns ). When I started monitoring Hyper-V in Opmanager i received many alarms: Disk Write Latency is 4762 Disk Write Latency (Millisecond), threshold value for this monitor is 50 Disk Write Latency (Millisecond). Can you explain me, how i can investigate which object generate high Disk Write Latency ???
Showing entire resource block based on field value?
Is it possible to hide or show a group of resources (the entire resource block) based on the value in a field or resource field? For example, my new employee onboarding form has options grouped as resources (e.g., all of the Exchange options are together: Lync Setup? Email Encryption Setup? etc.) Can I display or hide the resource group that those resources are listed in so I don't have to show or hide 10 fields in the field and forms rules? Thanks, Adam
Technician cannot view requests originated by self.
I am defined as a technician in our ServiceDesk installation at Claire's. In addition to receiving tickets that have been sent to me, I also originate my own requests. The issue I am having is that I am unable to view all the tickets that I originated. I am told by our technical services department that a technician is not able to view a list of the tickets they originated. Is this a fact, or is there something that we are not understanding, or perhaps an alternate logon as a requester? Please advise.
How to stop duplicate tickets being created?
We have a problem with duplicate ticket creation, there should be a way to set Service Desk so that if a ticket comes in with the same subject and from the same person of already open ticket that it wont create a new one. In fact, we are facing a trouble that we tried to create a request ticket via email as a test. When the requester sent a email to email address of ServiceDesk plus, the ticket would be created automatically, but, the same ticket was constantly being created and now the tickets
Request/Task Workflows Questions
Just had a few questions regarding Request workflows and Tasks. Is there currently any way to or any potential in the near future to have Tasks submitted for Approval? Is there any to spawn a new Request based on criteria from a previously opened Request? I.E. - I open Request A to request access to an internal system. Then Request B is automatically launched once Request A is submitted. Is there anyway to have the pre-built tasks (from the Work Flow) editor unchecked when opening a new Request?
JIRA integration with SC+
Hi, I'm trying to integrate JIRA with SC+ and am having no joy with the information I can find from the various sources in the forums. Is there something somewhere that will lay it out simply for me to successfully log a ticket to Jira from within SC+ which will then: - allow me to enter the Jira bug - save the Jira bug number somewhere within the SC+ ticket - allow me to sight or edit the Jira bug from within SC+, and visa-versa from within Jira Any help you can provide would be greatly appreciated.
Updating the "Site" on tickets, and question about doing the same for "Region"
We do a lot of reporting based on site and region, and we are exceptionally pleased about the integration with AnalyticsPlus (on-premise). The data produced is only as good as the data we have, however. We have a number of users that have come into the SDP database with an erronous site. We clean this up, but any tickets created prior to the correction still have the erronous site. Question 1 Is there a fast way to clean these up using a script or process? (Right now we are searching for all the
Change status from HOLD to OPEN when a new conversation item is added
Hello, Is there any way through business rules or incident template rule to change a request's status from Hold to Open if a new conversation item is received? I am considering having Technicians set a request to On Hold when they send a reply that requires a response from the requester. I would like the request's status to change to Open once the reply is received, that would be wonderful. If another trigger is required to make the status change from Hold to Open I would be interested in my option.
Additional field connected with requesters list
Hi everyone! Need additional field in my templates as common field "Name" (where we select requester). Scenario: In our organisation users add to AD from HR application. Service desk get requesters from AD. Sometimes we have requests from departmens head, to make user rights in some of our corporate systems, but that user does'nt introduced in our HR system. I want create field, where Department head can choose who need service which he asked from request.(some request can make only dep. heads)
Manually Set response times
Is there a way of adding a field to manually set response time, e.g. based on the time the technician arrived on site.
service desk very slow in windows 10 pro
I installed service desk in windows 10 pro. In some machine it is working properly but some machine for authentication it taking time. After successful authentication it showing unknown user.
Preventive Maintenance Tasks
Hi, Could you answer a quick question please. Preventive Maintenance task. I added 6 but only 3 appeared. The ones that didn't appear are all outside out Operational Hours, so do preventive Maintenance Task not get raised outside of these hours ? We have an offshore team, who perform tasks outside of our hours, so need to raise these activities. Regards A
How to restrict particular Assets for a few technicians ?
My organization does not have a dedicated team for all assets. There is a different team that looks after Routers and Switches and a different one that looks after Workstations and Printers. The Assets tab must be available to both teams however I want the first team to be able to look at only the Routers and Switches and work on them and the second team to be able to only look and work with the Workstations and Printers. Currently i can only find a comprehensive option of either enabling or disabling
Auto Reply for Specific Incident Templates
Hi, Is there a way to create an auto reply only for certain incident template? I found the way to create auto reply for when user send request and when the request is closed. But I'm wondering if there is a way to create an auto reply only for certain template. For example if I have template A and template B, when a user send request using template A, it will reply "thank you for contacting us" and when user send a request using template B, it will reply "we will contact you immediately regarding
Advanced Analytics - Missing Fields
I have been attempting to create a report in Advanced Analytics but I have been unable to because the data I need is not being sent via the integration module in ServiceDesk Plus MSP. I need the information contained in the Subcategory field and that field is not available, the only field available is the Category field. Is there a way to add the "subcategory" field information so that it's available in Advanced Analytics? It would also be nice to have the "Item" field information.
Cant connect ServiceDesk Plus to Analytics Plus
Hey there, I installed SDP and Analytics Plus (Personal) on the same server. When I try to connect from SDP Admin Interface, I get the following error: I hope you can tell me, how to solve this error. Regards, Hannes
Dashboard & Support Tabs: How to Remove them?
I created a new Role for our tech but I do not want them to see the tabs that I mentioned above. How can I remove them? Thanks,
ServiceDesk Plus MSP - version 9.0- Build - 9009 - Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.0 - Build - 9009. Please refer the Migration path table available here and upgrade to our latest build 9009. What's new in ServiceDesk Plus - MSP 9009 ? Enhancements MSPSDP-9441 : Ability to create / update changes through REST API. Following are the supported operations : Add change Update change Delete change Get change Change list API Documentation is available here. Issues Fixed MSPSDP-9396 : In Technician currently working on, "Add
Manually move server back to "Server"
When I add a new server, it automatically put it under "Virtualization", any way to put it back under "Server"?
Opmanager 12.1 discovery doesn't let me see the progress and choose which device import
Hi, with OpManager 11, I was able to see the discovery process and understand what didn't work and when it finished. Most of all I was able to choose which device import and which not. With OpManager 12.1, the discovery is completely out of control: I cannot know when it finish and I cannot choose which device I would like to add or not. The software add ALL the ICMP reacheable devices no matter if they are simple PCs or switches. Am I doing something wrong? Is that a bug or simply this release is
Dynamic workflow in SDP
Hi, Wondering if this is achievable: I would like to have a request form/template that directs the workflow to different approvers depending upon contents of a field. I thought I could start with a request template in the service catalog, which has a business rule run that changes the template to the desired (identical) template, but with workflow added to it. The problem is, when I select the 'change to template' option, only request templates without workflow show. Also, I can't see how I can
Configurable/Designable Job Sheet
Hi, We work in an environment where at certain points of the year we can have up to 80 people drop on us in a support team of just 4 in the space of a morning. In order to try and make things as easy as possible we have started to ask that they get in touch with us before they arrive to create cases and allocate areas for the equipment to be worked on. I'm trying to work out if there is a way to create/design a job sheet that we can easily print out so we can have the job sheet with all our equipment
Need to Move OpManager on Another Server
Hi Team, I need to our OpManager Software to our New Server, Is there any procedure to do that. Please Guide me on this. Thanks in advance Muthusamy K
In the System Log Viewer, I see this message over and over
Technicians see this: System Log shows this:
OPM Download Version 11600
Hi Team! I am looking to download OpManager Enterprise Edition for version 11.6 Build 11600. I could see the Service Pack is available however i want application full download link to download the application for new installation. Thank you, Rohit Pol Amicus ITS
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