How to configure business rules for service catalogue in ServiceDesk Plus?
Business Rules enable you to organize the incoming requests and perform actions such as delivering them to groups, assigning status and other request parameters. Business Rule can be applied to a request when it is created (or received), edited or both.
Watch this short video and learn how to configure business rules in ServiceDesk Plus.
Here are more such videos to help you get the most out of ServiceDesk Plus.
Steps explained in the video
:
1: Select service catalogue > manage > Busines Rules.
2: Select 'Add new business rules' from the top right corner.
3: Enter the details, define the rule, and select the actions to be performed.
4: Save the business rule.