Hello everyone,

We are unable to take a backup of SD+ 9118 (MSSQL). CMD log is given below. Any ideas?

C:\ServiceDeskPlus\ServiceDesk_NonIT\bin>backUpData.bat
Starting....
Sep 7, 2016 3:32:43 PM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone
INFO: Going to set the standAlone param as : true
Sep 7, 2016 3:32:43 PM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone
INFO: Going to reset rootDir using server.dir
Sep 7, 2016 3:32:43 PM com.adventnet.servicedesk.server.utils.SDDataManager <init>
INFO: rootDir :: ..
Sep 7, 2016 3:32:43 PM com.adventnet.servicedesk.server.utils.SDDataManager <init>
INFO: netutilsData :: {RELEASE={version=9.1}, BUILD={number=9118}}
Sep 7, 2016 3:32:43 PM com.adventnet.servicedesk.server.utils.SDDataManager <init>
INFO: rebrandData :: {ADSELFSERVICE={name=ADSelfService Plus}, OPMANAGER={name=OpManager}, PRODUCT={name=ManageEngine ServiceDesk Plus}, ADMANAGER={name=ADManager Plus}}
Active DB Server = mssql
Database connectionProp : null
Error while trying to instantiate SQLGeneratir com.adventnet.db.adapter.SQLGenerator java.lang.InstantiationException: com.adventnet.db.adapter.SQLGenerator
Database started
*************************************************************
Number of tables found : 1380
-------------------------------------------------------------
Build number           : 9118
-------------------------------------------------------------
backup_info.xml        : true
-------------------------------------------------------------
Ignored Table List
-------------------------------------------------------------
AaaAccSessionAudit
AaaAccHttpSession
AaaAccSessionProp
AaaAccSession
AuditRecord
OperationAuditRecord
AuditResultProperty
AuditResourceProp
AuditOperProperty
RecentItems
-------------------------------------------------------------
Going to take full backup with file attachments
-------------------------------------------------------------
deleting duplicate entries in WordMap table : 0
*************************************************************

Please wait ! backup in Progress...................
0-----------------------50------------------------100(%)
==Active DB Server = mssql
Database connectionProp : null
Error while trying to instantiate SQLGeneratir com.adventnet.db.adapter.SQLGenerator java.lang.InstantiationException: com.adventnet.db.adapter.SQLGenerator
Database started

Can anybody help us please with this issue?