what
what's changed? got notice
Cisco Report - No Data Available
Cisco firewall and router are showing syslogs as below but not showing any data from the reports tab under network select a date format: [last 24 hours] firewall is showing about: 180,000 messages router is showing about 11,000 messages dashboard is showing tables and graphs OK during the morning I have logged onto both device with a failed attempt and successful logon this is the bit that shows - "No Data Available" goto reports tab select Network Devices scroll down and select Firewall Logon
REST API unable to delete a single graph
Hi, according to http://help.opmanager.com/rest_api-v12 I can use getGraphNames to obtain a list of graph associated to the device. I have to write a script to automatically delete a graph when it matches a certain condition - the issue is that the REST APIs will let me delete a whole performance monitor but not a single graph (the one identified with a pollId). Is there any function that will let me do this? Thanks, Marco
OpManager 12100 creates a wrong dashboard graph
Another day, another issue. Summary: I found that if I create a graph through the dashboard the displayed values are correct, but plotted incorrectly. Description: See the graph 1 created through the "Last N hours". Except for the ugly, not-editable scale it should be fine, right? Nope. Face the values as reported from the interface to the ones built into the dashboard graph: Graph 2: Last N hours (correct value, wrong display) Graph 2a: Interface (correct value, correct display) The same goes for
ADSelfService Plus 5317 released – features fully localized versions for 7 languages
Hello Everyone! We are glad to announce the release of the fully localized versions of ADSelfService Plus. Enhancement Now get ADSelfService Plus in your language. Fully localized versions are available for: Chinese (32-bit EXE | 64-bit EXE) Dutch (32-bit EXE | 64-bit EXE) French (32-bit EXE | 64-bit EXE) German (32-bit EXE | 64-bit EXE) Italian (32-bit EXE | 64-bit EXE) Japanese (32-bit EXE | 64-bit EXE) Russian (32-bit EXE | 64-bit EXE) We have tried our best to incorporate your suggestions into
Inventory Scheduled Scan Display Bug
Desktop Central Version 92081 On the Inventory > Scan Systems page, the notice about the next Scheduled Scan is incorrect: However when you click the Edit link the date and time is correct: Thanks Adam.
Hotfix 8011 released
Dear Customers, Today we have released our hotfix 8011. Here you can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features included and the issues fixed in this hotfix ReadMe 8011 (Released On: September 7, 2016) Features/Enhancements: Sl.No Feature ID Description 1 13354 KeyBoard Shortcuts for Close (c), Reply to Latest Conversation (l r) and Forwarding the Latest Conversation (l f) 2 13370 Ability to add
Cannot reset password via PMP Agent
Hello again. I've setup the PMP Agent on one of the servers. It is running and has properly registered a resource for the server. I've setup two Windows account in the resource. One is a domain based account running as a service account (account 1) and the other is a domain based account (account 2) with permissions to change the password for the first account. I've setup account 2 for remote synchronization. When I run a password change on the service account (account 1) it runs on the server but
Keyboard shortcuts
Hello, developers, I use a lot and really really like the keyboard shortcuts. But I don't like how "r" (Reply) works, as it replies the first letter, not the latest. Usually you want to reply to the last conversation, not the initial letter.. so this "r" should open Reply for the last letter. Could you fix it? :) P.S. In order not to create additional topic, could you add additional shortcuts? I would be grateful for "Move request" to another Unit (in Request details actions), for "Close" (putting
How "time elapsed" is calculated?
I think SCP calculates "time elapsed" including the time the request was closed (if it was reopened after that): If a request was received on 10AM and closed on 11AM (same day), that is 1 hour of elapsed time. But if contact responds (re-opens the same request) on 4PM (same day) and we close on 5PM (same day), so system shows "Elapsed time" 7 hours (not 2 hours). And that is absolutely wrong. We can't use Elapsed time in our Reporting/measuring of our performance because of this. Do you need a specific
Hotfix 8010 released
Dear Customers, We have released our hotfix 8010 today. You can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features available in this release https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8010 Sl.No Feature ID Description 1 13345 Enhancements in the 'Advanced Analytics' module. It will now include a new option to setup On-Premise integration using ManageEngine Analytics Plus. ManageEngine Analytics Plus
GUI-based configuration of Exchange auto-reply settings
With purely GUI-based actions, ADManager Plus now lets you configure automatic replies for the emails sent to your users' Exchange mailboxes. You can: Enable/ disable automatic replies to senders from your organization. Enable/ disable automatic replies to senders from other organizations. Send different replies to senders from your organization and to those from other organizations. Specify the time period during which automatic replies must be sent. ManageEngine ADSolutions Team Direct : +1 408-916-9891
Additional custom fields
Hello, More and more support teams are starting to use SDP. Because of that we are running short of additional custom fields for incidents. Is there a way to breach the limit of 24 character / 8 numeric / 8 date-time / 8 decimal fields? For service requests, we managed to have a work-around by setting up more service categories than initially planned (since every service category has its own set of additional fields) but the inconvenience is that we need to configure some fields multiple times (since
REST API
Hi, I am trying to pass the following URL to OpManager 12.1 to fetch alarms into a third party software (CNL). http://192.168.x.x/api/xml/alarm/listAlarms?apiKey=2a4cf83e2590bc4ab392f3cc9c25b993&fromTime=2014-08-30 11:59:14&toTime=2016-08-30 12:01:18 but I am not getting any alarms into the CNL. When I tried to open the above URL in browser it is giving me the following message, This XML file does not appear to have any style information associated with it. The document tree is shown below. <response>
OpManager VBscript log files
Good morning. I need to debug an OpManager VBscript script. Could you, please, let me know which log file(s) contain the information when the script is being executed by OpManager? Also, the logging nevel would need to be adjusted in the logging_parameters.conf file, correct? Thanks a lot in advance O. Urbina
Some problems with solutions.
When we insert solution from Microsoft Word with pics into solution in Chome browser all pics don't loaded to SDP only black borders as you see on screenshot. What you think about it?
SLA for Responded Time (reaction time) calculated in Operation hours
Dear Support team, I like your products and we use them in our business. But I have one issue with SLA reporting. I have special SLA rules for reaction time of Service Desk team. I'm going to create report query which presents SLA breach for Reaction Time. It can be used for calulation: either column Responded Time (wo.RESPONDEDTIME) or Assigned Time (wos.ASSIGNEDTIME). However it is not based on operation hours. I need something similar to wo.TIMESPENTONREQ - Resolution time) for Responded Time - which
Creating a ServiceDesk Plus report showing the average requests per user, in each department
The total number of requests coming from one department doesn't always give you the full picture. A department with 100 people will obviously have more number of requests compared to a department with just 10 people in it. To find the actual load per user in each department, you need to calculate the average requests per user. This average can be used in your report to find the department wise split. This video explains how. Click here to know more about advanced analytics for ServiceDesk Plus
Creating a ServiceDesk Plus report showing the average requests per user, in each department
The total number of requests coming from one department doesn't always give you the full picture. A department with 100 people will obviously have more number of requests compared to a department with just 10 people in it. To find the actual load per user in each department, you need to calculate the average requests per user. This average can be used in your report to find the department wise split. This video explains how. Click here to know more about advanced analytics for ServiceDesk Plus.
Creating a ServiceDesk Plus report showing the average requests per user, in each department
The total number of requests coming from one department doesn't always give you the full picture. A department with 100 people will obviously have more number of requests compared to a department with just 10 people in it. To find the actual load per user in each department, you need to calculate the average requests per user. This average can be used in your report to find the department wise split. This video explains how.
Relative data
Gents, Can you please explain, how should I set the counter settings, if I need to keep: 1. relative data 2. I don't need absolute values 3. I don't need an average by time For example I have the following transaction logs counter. PowerShell script returns the Number of the current log. Now+10min: 10250 Now: 10001 Now-10min: 9860 I need to monitor this counter, if it increased more than +200 per 10 minutes -> alert select * from polldatatemplate where graphid='976' "graphid";"oid";"timeinterval";"timeavg";"saveabsolutes";"protocolid";"isnumeric";"ssave"
OpManager Devices have lost viWebService Data
OpManager VMWare virtual devices have lost their connection\data to the VIWebService. Short of deleting and re-adding 100+ servers, is there a way to get them to pick up this data again? Doing a Rediscover removes all this monitoring.
Scheduler no longer working after upgrade to new 8010 version....
Hi, Have just upgraded SCP from 8009 to 8010 and it appears that the Scheduler is no longer working, just comes up with a blank screen - no calendar, reps etc. See screenshot below. I have restarted server again but still no joy. We use the scheduler quite allot due to the reps performing installs around the world and being out-of-office. Please advise? Cheers Craig
Love Category, Subcategory, Item....can we have more than one set
Trying to track issues. Sometimes there is more than one. Would love to be able to duplicate this sequence. So have a slightly different naming. Or, to be able to have multivalued fields. Kathy
CSV Generator errors
I'm trying to use CSV Generator. Following instructions in the help file, I've created a CSV file and browsed to it from the selector. Then I click the Generate button and I get an error: "Invalid Format: Provide sAMAccountName as header" Trying to follow those instructions, I opened the CSV file, put in the value "sAMAccountName" in the first row, and tried to Generate again. I get a different error: "There is no such object" Any hints on what's going wrong, or how I get this to work? Also, going
High Availability
Step 4: Specify the Location of Encryption Master Key After extracting HAPack.zip in PMP Secondary Server, navigate to /conf folder, edit manage_key.conf and specify the location of pmp_key.key (encryption master key). PMP requires the pmp_key.key file accessible with its full path when it starts up every time. Hi Team, To specify location of pmp_key.key file do we need to share PMP_Primary_Installation_Folder or we can share only conf folder from primary server ?
Remove emails from "To" field in ticket - non-existant email reply loop
Hi, A user opened a ticket via email with a bad address in the To field. This is causing a loop of me trying to close the ticket, the email bouncing back to the mailbox, and consequently reopening the ticket. Is there a way to strip out email addresses from a ticket?
Handing of Missed Deployment while using APD
recently we started testing Desktop Central to replace our patch deployment solution (WSUS junk) and after setting up 2 groups (Monday and Friday) for nightly updates I've seen that 2 people whose PC's were out of the building (laptops) both have missed deployment schedule. Currently we are testing with Monday 00-06am and Friday 00-06am deployment policy. We have daily scan/download policy to make sure all patches are available and deployed. What is the recommended handling or configuring deployment
Chat window time-out
Is there a way to edit the amount of time in a chat window before it times out? We the technicians would like to chat to each other throughout the day without having the chat window timing out. Thanks, Josh
Auto assignment of support rep
I have asked this for years and told that it would be coming. If an agent is logged into SCP, and start a request from a phone call, why can't the support agent field be automatically populated? Thanks! Kathy
Change of public web address does not change in Servicedesk
Hi For several reasons I had to change our public web address from support.mydomain.com to servicedesk.mydomain.com I seem to not, find all places and settings in Servicedesk Plus MSP where this need to be changed also. In all notifications (to all accounts including our own organisation) when we use $RequestLink this resolves to our old web address support.mydomain.com when mail notifications are recieved. Also When opening the Accounts tab I can see that all Login URI are still pointing to the
Asset history query report
Is there way to view a users assigned asset history? I'd like to be able to search a user and see a list of what items they've been assigned for instance which workstations they've used or which projectors were checked out to them. I'd prefer to not have to run some type report to accomplish this each time. I know the assets have histories but the users do not. Maybe if there was a way to show relationships that user abc has used workstation 123 and workstation 125. Not just the current one
How make service (incident) group in servidesk plus ?
We will make the service(incident) group like as below. Could you help me?
Ability to Copy Report Profiles
Please add the ability to copy report profiles
Ability to Copy Alert Profiles
Please add the ability to copy alert profiles
Report on the TO field
Hi all, Because of an error in a business rule some e-mails have been assigned to wrong support groups. I did not find any filter for the “to” field. How can I create a report showing all requests for which to = aaa@bbb.cc? Best regards, Demetrius
Default SACL does not track permission changes to files
It seems the default SCAL only tracks permission changes to folders and not to individual files. Was this a design decision?
Application Mapping bulk load
Hello all, Is it possible to perform a bulk load of Application Mapping? If yes, how can I do that? Thank you, Danilo Munis
DC scan other domain
Hi, we are one domain , every day when DC system scan workstation we receive message to add new domain my question is do we have option to blocked others domain or keep the system scan our domain only . thanks
Migrating from version 6.2.0 to version 8.5
Hi I have the task of migrating our PMP system from version 6.2.0 to 8.5. I've started to make a DB backup and import to new server. I follow this help guide: https://www.manageengine.com/products/passwordmanagerpro/help/disaster_recovery.html But on version 6.2.0 there is no pmp_key.key. Anyone knows or made a tutorial on how to migrate PMP older version to new? Thank you in advance. Figueira
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