For some windows systems not able to change privilege account password
Hi Team, I getting attached error when I am trying to change password for administrator account. There are 3 windows server 2012. I can able to change password for one server only. Also for domain controller I can able to fetch only service account not privilege account. Thanks Arjun
Can I know who did never login to SDP ?
Hi, I'm the admin of SDP in my company, and I need to know who of the users did not login before to SDP. Is there a way to know this?
OS X Agent Issues
Hi All Having issues with getting OS X Clients to show up within SoM if they have already previously been removed from Desktop Central I've enabled Remote Login on all my clients, have enabled the root user, and updated the records within Desktop Central accordingly. Any ideas would be greatly appreciated. Thanks Mitch Sullivan Sydney.
Configuration Status Updates Not working - Build 92095
I'm having an issue with configuration status updates not changing. Everything seems to be working with the exception of the config update status. All clients show the same behavior. Select deploy all missing patches (scheduled or immediate) Client receives the task, install the patches, reboots if specified Configuration always shows ready to apply Software deployment configuration status updates correctly. Permissions and communication look to be correct. Agent Troubleshooting/Diagnosis tests
Contact Request Templates - Specific to Account
I'd love to see the ability for us to assign what request templates an account/contact get to see. Thanks! Daniel
Can't put Tabular Reports on the dashboard
Hello. I have a problem I'm hoping to get some help with. If I make a report, like a Matrix Report, I get a button called "Add to dashboard" so I can see the report easily in my overview. If I make a Tabular Report however, the button is nowhere to be found. I want to add my Tabular Report to the dashboard. It would be much better if the button was always there, but in cases where it couldn't be used it would be greyed out and then, when you point at it, it would tell you why you couldn't use it
Access to Purchase Settings
Somehow we do not have access to Purchase Settings. All other options of Purchase/Contract management are working, but when I want to go to the purchase settings http://localhost/SetUpWizard.do?forwardTo=prsettings I get an authorization fail (logged in as Administrator Anyone familiar with that issue?
Unable to login to SDP
Hi, We have a cloud servicedesk server (AZURE), and at the beggining we were able to login by administrator account without any problems, then we imported users from our domain controller and we were able to login with the domain users too. Suddenly the application wouldn't let the damain users login and we created local users just to ensure that at any time we would be able to login. But now we cant even login with the administrator account. We upgraded the application already, but still the same
Text Conversion & Formatting
Hi, We copy content from various sources into SDP, and find that some sources don't work well with the system and get interpreted as different fonts, sizes and formatting. Even when you do get it looking right, e-mails that get sent out appear in a different font and we're trying to make things look consistent on the system and mail. Could you advise what coding (XML\HTML) should be used when importing text into SDP ? I tried notepad but that was inconsistent, MS Word impacts formatting.....so is
Problem with report time
Good Day, everyone! I have a problem with displaying time, when I generated report. Time in report is differed from original time in 7.5 hours. Why and what do I must to do for solving this problem? Thanks for Your expert help!
NCM - how to force SSH version
Hi, NCM 12.0 installed on a linux OS, i have some device in inventory to backup the configuration and those devices don't support SSH version 1. The problem is that NMC try to connect with SSH version 1 as a first try and i suppose that the connection exceeded the timeout. Is there a way to force NMC to use SSH version 2? Maybe to change the priority so that the first try is done with SSH version 2. Regards, Christian
Time Window
I know how to setup time window to set the hours. Can I also set the days? Our operating hours are M-F 6am-7pm and currently I am manually removing the weekends.. Can this be done? Thanks
Change probe communication from hostname to IP?
Hi, Is it possible to change the way the central communicate with the probe? I would like to have communication over IP instead of hostname? This due to DNS issues when using OpMan from a different domain (demo enviroment). The picture below describes somehow where I get stuck when trying to connect the probe from the central from a different domain..........
Deleting a Contact
Hi All, We recently deleted a contact and have now attempted to add them back in, however, the system is telling us the email address is already in use. Has anyone come across how to resolve this issue? Daniel
Question about Servicedesk plus
Hi All , i got few question about services desk plus Free Edition 1. is there limitation of request create and requester on free edition ? 2. how to generating report by 1 requester only ? and show all the request of the 1 requester ? Thanks to everyone
PMP Agent reporting certificate error
Hi! I'm testing the PMP Agent on a server and when I try to start the agent service, it stops immediately. The log file reports the following message: "PMP Logs : Agent started IsValidCert() :The commonName is (server01) and the hostName is (server01) IsValidCert() : Certification verification failed" Regards Erik
Notification to customer
When any of our customer sends mail, it did not receive notification of new ticket, but when that ticket updated, or assigned, or resolved, message sent successfully. Only problem with first notification message. What to do. Below checkbox already checked for this. Please help. Contact Notifications Send Self-service login details Customize template Acknowledge Contact by Email When a new request is received Customize template On receipt of the email reply Customize template When the request
High Availability of PMP (with MySQL database)
Hello, I have one question for HA of PMP (Premium Edition). If I use High Availability with MySQL database, Which version of MySQL edition can be used? Does MySQL community edition support HA? Thanks & Best Regards Ganbagana
ADManager Plus - Custom script on BulkUser Creation?
Hello Team, Pls, Could you explain me about the use of custom script ? I have a script that set random user's password, basicly the script receive sAMAccountName and does the change in AD and send to user the new password, how can i apply this for each user from a csv? I would like apply this script post Bulkuser creation, in order that each new user received email with new password. Let me know if you need further information. Kind Regards, PD
NetFlow Analyzer cannot see my router. Is multihomed PC not supported?
Trying out the NetFlow Analyzer for the first time and it will not see/recognize my router. All I get is: "No device is currently exporting NetFlow / sFlow packets to NetFlow Analyzer." My router is a Cisco 2920 with IOS 15.0(1)M3. I've gone thru all the steps to enable netflow on the router and verify that it's working via the "show ip flow export" command, which gives my source and destination addresses correctly and tells me this... #sh ip flow export Flow export v9 is enabled for main
Neflow Analyzer Only shows IIS screen
When trying to launch Netflow Analyzer from the desktop icon all I get is an IE IIS7 screen. I've checked the service and have tried to manually start it but it seems to fail. Any recommendations ? Thanks. ..
ServiceDesk Plus Test System
Our clients are often looking to build a separate instance of their production copy of ManageEngine ServiceDesk Plus for testing purposes. This is a pretty straightforward process but there are a few things you do need to be aware of. With a default PostgreSQL deployment of ServiceDesk Plus on a single server you simply need to build a new instance of ServiceDesk Plus on the new test server using an installer for the same build as your current production system and restoring a backup copy taken of
convert site
Can the cloud site be converted to a local instance? Say a local install has a few additional features that will be helpful, but the cloud site is already configured, can everything be moved from cloud to local?
add linux server in 128010
Helo, I have problem with add SSH server (Linux Server). If I test credential it look ok. (passed) After click to add I see only this: Failed Discovery failed for the configured resource. I test latest build on my acceptance server before install on production server at the customer. (after problem with 12.4 I tested all build before deployment into production) Thank you for directions which could be a problem. Discovered until after a week of testing.(same config at the customer 12.5 with sp 12.6
How could I get "description" field from switch?
With the functionality of automatic discovery (Admin/Discovery), in the case of the switches we are not interested in obtaining the "Speed" field, however we would be interested to get, store and show "description" field. How could I change the way servicedesk collect information to take "description" rather than "speed"? Thanks
Restricting access to updating iOS
Running [Build No: 92041] With the new iOS 10 coming out we wanted to restrict our users from updating iOS right away. Is there a way we can do this through MDM? Thanks, Josh
restrict Support Module
hi, please provide query or option to restrict other users like technician to view support module because some users have privilege fro remotely or deploy only and no need to give them privilege to see support module please help. thank you
Email Commands - Updates not working
Hi, We have started to use email commands. I did significant testing and learning to make it function and got success. As of three weeks ago, I could create, update and resolve cases via email commands. I have just tried this again as we are using a vendor for handling some support calls. Unfortunately the case update and resolving command emails are no longer processing, they are just going into the case as part of the email conversation. So, I get the same result whether we send the email from
Auto restart of service after password change
Hi Team, Is it possible restart service after password change from PMP? I have created one service account and I am using that service account for SDP, OpManager and PMP. What I am looking for is when I change password for this service account on PMP I need to restart that service as well. Is it possible? If yes please let me know how? Thanks Arjun
Adding an account is timing out.
Hey Our ServiceDesk+ is been hosted on the cloud and we are able to access it on our internal network but our admins are having issues adding accounts to our organisation. When we use it on our computer, we fill out the form and click save and add account option but the web page just keeps loading or it times out. When we jump onto our cloud domain and access the service directly and try to do the same option of adding the account it just keeps loading as well. Is it a firewall issue or can
ServiceDesk Plus - API - GET_REQUEST, Error when performing required operation.</
Hello, I’m using the GET_REQUEST operation to get information from requests. For about a month now this have been working fine. I specify the case number in the Uri and the Parameter of the body and get an output with all the information i need about the case. But today, on one single case, we are receiving an error back from the operation. <operation name="GET_REQUEST"><result><status>Failed</status><message>Error when performing required operation.</message></result></operation> Any case number
ServiceDesk Plus Community Digest - Sep 1, 2016.
A lot happens in a fortnight on PitStop around ServiceDesk Plus. And, it's quite likely for you to have missed out on something interesting. So, we decided to bring you all the action of the fortnight in a digest. Read on and stay updated on all that's making PitStop the most happening IT hub. At the Podium: We are proud to announce that MKR@SDPAdmins is now At the podium this month with 139 points, closely followed by Adam Marks with 101. Boot Camp: Boot Camp opened last month. Designed as a series
Original Recipients are added back into a Reply - even if previously removed
9.1 Build 9110 We've noticed this a few times - mainly as the customer we are working with, 2 of the customer contacts are no longer working with our project - and dont need to be included. Scenario: A ticket has been created by emailing our dedicated support address. Follow-on Replies have more recipients added to them as required. After a specific reply - It is noted that these 2 people should not be included in future updates - so they are removed manually from the recipient list before the reply
Add_request with requestor and technician keys
Hello, I use the following script with two API keys - requestor and the technician. With technician key request performs without any problems with the selection of a set template "Заявка". Request: 10.239.88.16/sdpapi/request/?OPERATION_NAME=ADD_REQUEST&TECHNICIAN_KEY=510263CE-AC78-4E83-BFD9-BAA47095C7E3&format=json&INPUT_DATA={"operation":{"details":{"requesttemplate":"Заявка","subject":"Problem","description":"bla-bla","priority":"SLA 8"}}} Response: {"operation":{"result":{"status":"Success","message":"Request
Require group on assignment
Hello, I understand that I can require a group be selected on a template but I have run into an issue where technicians are assigning tickets to other people and not choosing a group. This is problematic because if that individual is out of the office, nobody else is aware of the ticket and it can fall between the cracks. It is also difficult for a supervisor to manage the queue if they are unaware of all of the tickets assigned to their group. Is there a configuration option where I can require
Suggested Solutions for New Requests
Is it possible for solutions to also auto populate when a new request is being created. This would be done based off the Solutions "Keywords" and "User Groups'. Service Desk could look at the subject and description fields of the new request for any keywords that match a solution and offer the user the Solutions Title as a recommended fix before they complete or submit their ticket. -- Zacc
Copying data from one field to another - several thousand tickets
I have a need to copy the contents/data from an additional field set as a pick list to a new field set as a multi-pick list as part of a redesign of some of our fields. Since we are limited on the number of fields we can have and I can't lose the existing data we need to copy it to the new field and then be able to repurpose the field its replacing. This would require manually updating several thousand tickets. Obviously I'd like to script this so we don't have to touch each record. I believe field/form
Edit HTML on login page to set default domain
Is there a way to set the default logon domain for our helpdesk. It's a small step, but a lot of users complain about needing to select the domain.
Unable to get MBeanServer reference
Can anybody pls help on setting this
Self service portal application "run as"
We are running into an issue publishing eQUEST application via the self service portal, the application installs itself but it does not get initialized properly. The software support tech said the package needs to have the user logged in and to use the "run as administrator" option to install properly. Is this possible when launching an install from the self service portal?
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