Blank page after changing port
After following the instructions here: https://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-pfx.html to add a wilcard .pfx certificate, when trying to go to the site, it just shows a blank page, no login. It did appear that the certificate was working though. In an effort to get the page back, I reversed the process and changed back to port 80. However, it still shows a blank page. We are not using SSO. What to do to fix?
Failed to recieve 1 item as the Max Number of IT Assets exceeds license?
When we close a purchase order we get the error "Failed to recieve 1 item as the Max Number of IT Assets exceeds license", how can this be resolved?
close multiple incidents with a mail response
I'm trying to close multiple incidents as the technicians before me haven't closed the incidents upon completion. I'm doing this in order to get accurate statistics from the panel (=decrease the number of open cases) My initial thoughs were to close all the open incidents with an autoresponse where the usera, who's incidents haven't been completed, could re-open by replying to the automatically genereted mail. I'm would love to avoid going through all the 400 open incidents and "edit" - "add auto
Talk ITSM : Free training on ServiceDesk Plus | September
A completely free, 2-part webinar series that will help you get hands-on with the different modules of ServiceDesk Plus. Attend the complete series to optimise your IT help desk operations. Register just once to enroll in the 2 parts, scheduled for the 13th, and 20th of September in three different time zones. We'll send you separate links to join the sessions before the scheduled date. Part 1: Start your service management journey About: Broad overview of the product and basic helpdesk configurations.
Possible security hole: REST API request without technician key
Hello, I discovered a possible security hole. You can get request information without a technician key. If you enter the following in a browser you'll see what I mean: http://itildemo.servicedeskplusmsp.com/sdpapi/request/233?format=json Regards, Kerim Berkeveld
Help desk Unlocking users
Good morning! Whenever my help desk techs unlock a user the audit report shows that the account was unlocked by the service account that admanage is using to authenticate to the domain. How can I change this so that it shows the actual tech that unlocked the account? Thanks MC
Skype for Business Connector for SDP MSP
Hi, I would like to know if this works with SDP MSP as well? https://marketplace.manageengine.com/skype-busniess-connetor-for-servicedesk-plus Thanks, Jose
Custom field type: table
Hi, In the Account, I would like to add information in tabular format. To this end, I would like to suggest adding a new custom field type, namely an n x m table format. This would be very useful for me in order to save Information about the licenses bought by our customers in the account in SC, for example: License Type Product A - Basic Product A - Option 1 Product A - Option 2 Product B Product C Node-locked (permanent) 3 Server (permanent) 1 2 Node-locked (subscribed) 3 Server (subscribed) 5
Multi language support?
Does "Support Center" support multi language? Is it possible to change the interface to Arabic & farsi?how?
ServiceDesk Plus should provide “Technician search” feature to assign a technician faster
Hi team, In the "Request/Problem/Change" module, SDP provide a Drop-down box to select a technician like following: But, if the number of technician is more than 20, it will difficult for choose the target technician from the drop-down box. (actually our customer has over 60 technicians). As you known, the browser provide a search feature to locate the Technician Name by enter the first character. But unfortunately, it DOES NOT support for non-English (like Chinese). So at here, we suggestion that,
Improve L1/L2 network map demand raised by already under orders users
hi, We have under purchase client raised the improve demand of OPM 's L2 network map function, content as below: 1、Scanning support for non-Cisco devices and automatically create topology 2、After auto-discovery scan, the topology map require to add edit, save and “save as” feature 3、Scan device through SNMP communications Instead of using the ping command to auto-discovery scan (P.S. Adding device objects can automatic identification Network device and workstation [PC]) 4、Requires to support NDP,
Repopulate Servicedesk Plus data in Analytics Plus
I see mismatch in data between Servicedesk Plus and Analytics Plus. How do I delete and repopulate the data in Analytics Plus?
Change default server list view
Hi, Is there any way of changing the default list view under the server tab to show disk usage as well as CPU and Memory Utilisation in Opmanager? Kind regards Lee
BYOD Device Logging with ServiceDesk Plus
We would like to utilize the Asset Module within ServiceDesk Plus to keep an inventory of BYOD devices and the users they belong to. Has anyone done anything like this?
Business Rule is not working
Hi All, I have configured business rule as per attached snap shots however when incident it created it is not working as per rule. Auto technician is disabled as of now. Please help me. Thanks.
Move to new Server and change DB
Hi We Need to move OPManager to a new Server. The old Server was W2K3 32Bit, the new Server is W2K12 R2 64Bit. On the old Server I Upgraded OPManager to v.11 (11600). Then I made a backup of the database (the db on the old Server is mysql) > backupdb.bat -mode all -targetdb pgsql On the new Server I installed OPManager v.11 (11600, with pgsql) and run the restoredb.bat with the backup made on the old Server. The restore starts and ends with a few errors. I try to attach the debug from the restore.
Is it possible to access ADManagerPlus through a web service call?
I have a New User web application that is used to manage workflow of new users joining the company. I currently have a team that types information from the New User application into ADManagerPlus to create the user's account, email, etc. Is it possible to call a web service from within my New User web application to kick off the user account creation process?
Opmanager Advanced Reporting
Hi, I am new to manageengine. We are planning to purchase opmanager plus. I have question on Advanced Reporting Tool. Is it something that is really helpful and essential? My second question is if we purchase the perpetual license do we have to pay full annual subscription fees for Advanced Reporting or is it one time fees with the perpetual license? Thanks,
how to generate AD report for user against computer name
Hi there, I need to know that how I can generate the AD report for user against computer name as i don't know how to do this. please assist me on it Regards, Shoaib
Any Way to Exclude Certain Emails from Generating a New Request?
I could delete them from Users Database (Requester), but when the next sync from AD occurs, that User will be imported right back. I could create a Custom Trigger for that specific email address but then need to create custom .bat script to delete Ticket. Seems like there should be an easier way to do this. Thanks.
Creating a view for other technicians
I am managing the Service Desk and need to setup a view for each technician. I want to quickly look at each techs open requests with just a click. thanks, -Sean
Customize "My Summary" for Technicians
Since technicians can also be requestors, the My Summary window on the technician home page should be customizable to add entries like My Pending Requests and other entries like the requestor home page has. For features not being used, there should also be the ability to remove those from the My Summary windows as well.
Date Custom Field
Hi, Is there a way of tracking the date when the request was set 'On Hold'? I was thinking of adding a date custom field, but I'm not sure if there is an option to set the date automatically when the request changes status. Kind Regards, David
Suggestion popup covering screen
I'm always logged in as an admin, so I don't know if this is a new feature or not, but it was reported to me today that a "solution suggestion popup" started appearing for regular Requester users. I've verified that this is showing up in the wrong place, if it's supposed to be there at all. When a user starts typing in the subject line, after every spacebar hit it will apparently search in the Solutions for matching strings and present them in a popup with unfortunate size and placement: The popup
Add external email to existing reuest history
On many occasions I need to include emails in a request to document the work being performed. Right now I Copy / Paste the email from the Outlook client into a Note entry. Is there anyway to add external directly into the ticket? we use Microsoft Exchange email server. Sal
Run From Scheduled Task
Hello, I am looking to create a scheduled task that runs EventLog Analyzer each day. I am having some issues with getting the parameters correct and am hoping someone can provide me with the answer for this. I'm not certain if I need to create a batch file that the scheduled task runs, or if I can just point a scheduled task to run the program at jre\bin\javaw.exe. Thank you for your help.
AD Manager Suggestion
I think it would be a great idea to have visual diagrams for each feature so new users of the product could see all the components that need to be reviewed for a function to work. This would include what is field data (They usually just fill in once), configuration (What they fill in to setup the service) etc. I started by creating one myself in the early days of use, It's likely wrong but feel this would be a great help for relationships of each function. My plan is to develop one matrix for ourselves
Request created by Technician with status 'On Hold'
When a technician creates a ticket on behalf of a customer with the status of 'On Hold', the ticket does not get created. Note that the 'On Hold' status is set to stop the timer.
Inventory report
How do I produce a report that shows the devices being monitored and include all the alerting parameters e.g disk levels, cpu, memory, but also include the polling intervals, repeats and the notification profiles. It will be a big report, but the idea is to have a way of checking the setup without having to run through 1000's of browser pages. Either a report or a bit of sql would be ideal.
ManageEngine ADSelfService Portal - Unlock Account not working
Hi, I've just deployed ManageEngine's ADSelfService and noticed that the account unlock feature doesn't appear to work. I've gone through the steps of enrollment then went on to lock the account, go through the unlock account feature, get a confirmation that my account is unlocked but when I look in Active Directory, the account's properties still indicate the account is locked. Can someone let me know what is the best way to troubleshoot this? I can see the unlock request logged in the dashboard
After the latest upgrade I now have 3 phone number fields only need one.
After the latest upgrade I now have 3 phone number fields only need one. Version 9.2 Build 9224 I then went into Helpdesk > Incident - Additional Fields and deleted the 2 extras ones. Now I have none. I tried to recreate it but nothing happens. Called support but got answering machine.
Label Approval Stages
We do some development work that processes through ServiceDesk and I have been asked to label the approval stages so we specifically know what the approval was for: -- ie UAT, QA, etc
Query regarding Windows Event Log scheduled csv report
Hi all, We are using the free version to see if this tool can help us monitor files from core servers. Has anyone come across the free version having issues formatting excel spread sheets usernames? I have an issue where all usernames with more than one - cut off the end of the username after the second - in the csv file This occurs when scheduled or run as is. I'm not sure if because we are using the free version whether the paid for version has some features which may correct this.
What are the Criteria used for updating the Request "Last Update Time"
What criteria is used to determine when the "Last Update Time" is updated. When working in a Request and performing updates to the Tasks or Work Log the "Last Update Time" is not affected by the addition of information. When a technician is working on multiple requests and is updating a Task or WorkLog, it is helpful to know what they are working on by seeing a current time stamp associated with the request on the main view...not having to drill into the history of each technician's request. So...what
HP MIBs import error
After uploading the MIBs in the MIB Browser we encounter the following errors: Error parsing MIB:vc-domain.mib Exception while loading MIB:Could not parse the file C:/MANAGE~1/OPMANA~1/./mibs/vc-domain-mib.mib. The error occured at the line no: 362 ,column: 22. The identifier should not start or end with number or special character. Error parsing MIB:vc-module.mib Exception while loading MIB:Could not parse the file C:/MANAGE~1/OPMANA~1/./mibs/vc-module-mib.mib. Couldn't resolve these TC constructs
Scheduling one single report for many domains
Hi, is it possible to generate one single report about objects in more than one domain ? if not, technically can this be implemented as a new feature?
Application Manager 12800 Can't add monitor Amazon
We found problems about Application Manager 12800 Can't add monitor Amazon Could you help us to solve problem We have 1 admin server and 2 manage server Some log com.maverick.ssh.SshConnector - This Maverick Legacy API product is licensed to Zoho Corporation Private Limited [30 Jul 2016 15:49:26:920] SYS_ERR: javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated [30 Jul 2016 15:49:26:920] SYS_ERR: at com.sun.net.ssl.internal.ssl.SSLSessionImpl.getPeerCertificates(Unknown Source) [30 Jul
AD User delegation
Hi support team, Does the ADManager plus have a report to clarify whom of the domain users have admin delegation on any objects in active directory ? If the answer no, there is any work round ?
New 2 Factor Authentication Method - Not SMS
Hello, A draft version FISMA of security standards says SMS is not a secure way to transmit passcodes. Are there any plans to add the ability to use Google Authenticator or some other method to to AD Self Service Plus? Thanks,
Desktop Central Server Dead
Hello! The hard drive on my desktop central server died and I am unable to retrieve the desktop central files and database. I will need to fresh install Desktop Central on a new machine. Once I do this how to I get it to talk to all of the machines with the agent already installed? Or will it find them automatically? Thanks for any help!
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