Exchange Reporter Doens't collects mailbox size and quotas on new servers added in the organization.
Hi, We have an organization of about 9,000 mailboxes working on an Exchange 2007 Cluster and 2013 DAG. We are in a migration process to the new version. Sometime ago we had a problem with our Exchange 2007 Cluster and we lost one of the nodes. We created a new Exchange 20007 cluster and moved all maiboxes to it. But now there's a problem happening. When we try to get an Exchange Reporter Plus information in the new cluster, about mailbox sizes or quotas, it doens't get any. It shows the Email server,
Data collecting issue urgent
Hello support, Op manager is supposed to collect performance monitors ( such as disk & memory utilizations datas - available partition datas for each partitions) automatically after we added the performance monitors. After we click test monitor button, it wasnt collecting any data for any performance monitor. Then it started to collect datas but there's 1 thing we set the monitor interval setting 1 minute for cpu 1 minute for memory 30 minutes for disk but it randomly collects datas For example ;
Windows 10 Apps
Hi, How to Stop Windows 10 Apps using Desktop Central. Regards, S.Seetha
Report for Technician Login / Logout time for a specific period.
DB : MySQL / MsSQL Tested Build : 8116 Description : The report will give the Login / Logout details for the technicians for the specified time range. Report: SELECT PRINCIPAL 'Technician Name', LongToDate(TIMESTAMP) 'Time', OPERATIONNAME 'Login / Logout' FROM AUDITRECORD LEFT JOIN OPERATIONAUDITRECORD ON OPERATIOnAUDITRECORd.AUDITID = AUDITRECORD.AUDITID INNER JOIN AAAACCSESSIONAUDIT ON AAAACCSESSIONAUDIT.AUDITID = AUDITRECORD.AUDITID INNER JOIN AAAAccSESSION ON AAAACCSESSION.SESSION_ID = AAAACCSESSIONAUDIT.SESSION_ID
Feature Request: First Response SLA and Timers added to Service Requests
It's important for us to be able to measure the time to pick up a ticket, regardless of whether it is a service request or whether it is an incident. May we please have a feature request to have the same SLA definitions, timers, and reporting on First Response for service requests as we do for incidents? Thank you, Adam
Planned maintenance of our US Data Center
Dear Customers, As a part of our annual infrastructure maintenance, we are upgrading our US data center infrastructure from September 3rd 2016 to September 10th 2016. While we carry out this upgrade, we would like to inform that ManageEngine AlarmsOne, as well as other Zoho services, will be fully operational. We do not expect any major interruptions and you should be able to use all our services during this upgrade. We will update this forum post once the data center maintenance is complete. In
How can I change "administrator" password? MySQL DDBB
Morning, I want to change "administrator's" password so what a need is MySQL script to do it and the steps to encrypt de password. Servicedesk Plus version 9.2 Thanks in advance.
Advanced Business Rules? Subject containing clients tel' no - link to client?
Is it possible to have a business rule that does the following? If subject contains a customers telephone number, then assign it to that client/account? This would involve some form of looklup to reference the clients telephone number against the subject line. If this can't be done, can anyone think of another way without having to manually type in each clients phone number into a business rule. Actually I see that business rules won't allow you to specify client / account as an action, so
ADAudit Service Pack
Hi, i had an issue when i tired to migrate ADAudit Plus from build number 4693 to build number 5000. in fact, after the installation of the service Pack, the ADAudit Server does not start and the problem is that "ADAudit Plus\jre" folder did not be replaced but it was keeped and a new folder is copied "ADAudit\jre_new". in my case the problem was resolved by only renaming the two folders: jre-->jre_old, and jre_new-->jre. i want to know if the Service Pack was applied in a production enviroment that
Requester does not exist / Question about request collaboration
Hi, When I want to create a request by one of the user, there is still problem. On one of the workstation, when I try to create a request with this user i get a statement: "Requester does not exist". This situation occurs only on one workstation. I have tried to delete cache, extracted and i have tried to edit this requester, but it didn't help. Have you some idea, how to solve this issue? Second issue is question about request collaboration. In which place can I change a port of this function in
Automatic login and show right CCTV
Hi With OPManager V9 we had a custom CCTV on a Monitor and the direct URL was this: http://192.168.99.99/customDashboard.do?methodCall=showCCTVDashboard&cctvID=301&firstTime=true&reqUserName=USERNAME&reqPassword=PASSWORD&domainName=NULL&authType=localUserLogin Now we migrated to OPManager V11. The URL doesn't work anymore. The Login seems to work, but the wrong page opens: http://192.168.99.99/apiclient/ember/index.jsp#/Home/Dashboard/ What is the right URL to get the predefined CCTV working? Thank
How to set PIN
Hi is it possible to set the pin/lockcode for a group of samsung android devices via a policy? I see I can set the pin on an individual device but not as a group. Thanks Scott
ManageEngine Desktop Central : Jul 2016 - Patch Tuesday update
Dear Team, Greetings from Desktop Central. Here is a quick update on the July 2016 Patch Tuesday. New Security Bulletins : Security Update for Secure Boot (3177404) - Supported Security Update for Adobe Flash Player (3174060) - Supported Security Update for Windows Kernel (3171910) - Supported Security Update for .NET Framework (3170048) - Supported Security Update for Windows Kernel-Mode Drivers (3171481) - Supported Security Update for Windows Secure Kernel Mode (3170050) - Supported Security
Security Update for .NET Framework not showed
We 'have 6 MS windows 2012 servers with any version of .net framework. Till last July we found any security update for any .net version listed into missing patches. Now even if Microsoft released new security update (MS16-091) on all server not .net fix is listed, while MS MBSA and Windows Update show it as required. I tried to force DB refresh, inventory and scan all systems but nothing changed. Do any one have same issue ?
Job List
We're planning on using the helpdesk for general maintenance tasks and what I'm looking to do is generate a job list that I can print off and give to our maintenance team. Something that looks a bit like this: Job: 1 Created on: (date) Description: Replace the light bulbs here Job:2 Created on: (date) Description: Fix something else over there From what I have seen so far the reports don't show request details. Is there any way to do what I am trying to achiev?
LDAP Authentication
Hi All, Is there any document with an example for working and configuration of LDAP authentication in Service Desk Plus ? If yes please do share with me. If no can any one please explain it with an example ? Thanks Arjun
Automation - add users of one domain to group in another?
In the automation, and automation policy, it appears we are limited to choosing a single domain for the task(s). This seems to restrain automating group membership to only users who are in the same domain as the group. Or am I mistaken -- is there a way to achieve this? My work-around consideration would be to manage groups on each domain in separate policies, then make those groups members of the parent group that resides in the target domain. Thank you
NTLM Failed Redirecting To Login Page...
Ran into this error today. Clicked on an entry (the only one to do this so far) in the assets/workstation tab and this is what loaded: NTLM Failed Redirecting To Login Page... The page rapidly reloads. No way to generate a support file. Thank you, Darran
OpManager v12 NetFlow
Hi, is this feature active and in working condition in v12 OpManager? I just installed a trial version and i think netflow collector is not even listening... the default port 9996 is not open. Thanks.
Trigger business rule when request is assigned to a particular group
SDP 9209 I have created a business rule which triggers when a request is assigned to our developers group. This works fine if the request is assigned using the template (ie by editing it). However the business rule is not triggered if the request is assigned from the request list view or via the Assign operations menu option. Any ideas? Thanks, Roy
Log Out/In lose domains
When I log out of SDP, they refresh to log back in, I enter my credentials but only have LOCAL AUTHENTICATION available. Prior to entering my username, the list is populated with the proper Domain Names. Why is this?
Tasks in non assigned Support Groups
Scenario: - 2 Teams (Team A & Team B) - 2 separate Support Groups with assigned Technician rights to only 'view Requests in Assigned Groups' - Team A receives requests that requires Team B to complete some work - Team A assigns a Request Task (under Team A's SG) to a Team B member to complete - Team B member completes the Task and closes the Task Question: Is it possible to prevent the Team B member from viewing the parent Request and only have access to view the assigned Task? Currently the Team
Approval action responses creating New request
When may approvers approve a request the response email creates a new request in service desk. How can I stop this from Happening. This is something that started with a greater frequency when updated to 9.2 build 9223 running mssql.
Is there any way of flagging requests for VIPs/Test users?
I was hoping to create a view of requests for each of these types so they can be tracked and highlighted as needed It would be nice if you could flag users for different classes and then have rules based on these (especially if you could create these flags based on AD group membership). But if there is anyway this could be done with the current setup I would be very happy
Service Desk Plus new logons are NOT working for web based forms
Please can I log a new prioritised ticket relating to a vulnerability discovered today. We are experiencing an issue whereby any users who are using desktop icons/links and have logged off from Service Desk Plus cannot log back on to the service. We identified that our Palo Alto Firewalls had a software update and has discovered an historic/old vulnerability from 2005 (see link below) http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2005-2006 It is therefore dropping/refusing any new connection
Barcode Field is missing
Since upgrading to 9224 - the Barcode field is missing from the Workstation / Server Report builder. It does still appear to be available in the "All Assets" module. I also noticed that anywhere I had a duplicate barcode in my asset database, you renamed it. This kind of information would be valuable BEFORE an upgrade is performed. Maybe notification in the ReadMe file? I had a specific use for duplicate barcodes. Below is my weekly audit report that no longer has the Barcode field. Please
I installed exchange reporter on december 2015, but the reports only shows data from June 2016
Hi, i check out the scheduled task history and doesn´t show tasks earlier than june. The status of all the task are successful. Does the data collected from this tasks ( traffic log, owa log, mailbox account,etc) is purged automatically?
Audit Configuration not enable
Hi, I installed evaluation version and I have 4 server, on auditconfiguration I already added whole of the server but only 1 server that success configured (enable), 3 the rest could not added. What going on with this. I am very appreciate If you have any advice. Regards, Saeful@Indonesia
License free doesnt
Hi Team, I already upgraded from 8039 to 8316 in a testing enviroment, i charge the backup file and restore real data, but still works in demo mode, i try to use in the testing machine the free license you delivered us, but dont allow to install, why i made wrong? The license was installed in the production server with v8309, but in the test server v8316 (the same license file) doesn´t work Regards
Where is the Response Time defined in Service Catalog SLAs
I'm really try to understand all of the time-based reporting, what starts and stops the clock, and how we implement SLAs against them. In mail-based SLAs, one is given the opportunity to define both a target Resolution Time SLA and a Response Time SLA. However, in the Service Catalog>Service Level Agreements, one is only given the options to define an "Agreed Upon Time." Aren't we missing the response time definition, or am I missing something here? Thanks, Adam
Logs for adding notes and replies?
One of our technicians swears he's sent replies to tickets, but emails are not delivered and notes aren't showing up. He asked me to watch him send a reply this morning, and naturally it worked. He says he had already sent two replies on that ticket, but they weren't delivered. They don't show up in the history of that ticket. I'm wondering if there is some sort of log elsewhere that I might check. He also says he's added Notes to tickets but they also sometimes don't show up. Could there be
How can I create a widget that shows requests closed within a certain timeframe
Week-over-week, we report on a couple of metrics from the week prior Number of requests Opened for a support group. Number of requests Closed for a support group. We've been able to produce those numbers, but what I can't seem to figure out is how to produce Number of tickets created that were closed in less than 24 hours (Completed requests closed < 24 HOURS) Any help would be appreciated. Thanks, Adam
ServiceDeskPlus for Linux
Hi, I wanted to use servicedesk on Linux, the version what i am getting for download is Ver 8 and there seems to be no updates after 2014 which makes it 2 year old product. is this correct that manageengine is not supporting ServiviceDesk on Linux whereas the Linux is now mianstream and embraced by masses, why are you shying away from it? Why should I pay for SDP which is forcing me to buy Microsoft OS too. and if there is Latest version of SDP9 available for Linux please provide me the download
How do I configure ADSelfService Plus?
I have a really stupid question. I inherited an ADselfserviceplus installation and I have no idea how to logon to it to configure it. The only logon I can get to is the self service portal where it asks me to register. How do you get to the admin interface to configure it??
Requester email replies appends requester Subject to technician email notification
When a requester replies to an email, the notification email sent to the technician includes the Subject from the requester in the received email Subject which has a "Re:" and a duplicate of the ##RequestId## as shown in the screenshot. Is there a way to have the system remove the requesters Subject from the email reply before it sends the notification email to the technician so it only has the Subject sent to the technician as defined in the templates Subject at Admin > Notification Rules > "Alert(or
Assign Service SLA within Form and Field Rule (for Services)
Hi, By using field and form rules in a service template, I can simplify and reduce the numbers of services in any Service Category. However, I found that I am unable to assign different SLAs based on a field value (as example, sub-category or item). Now I have one service request template used for different sub-categories, but without any SLA assigned (each sub-category or item could have different SLA). By using Business Rules (Service Catalog), also I have no option to based on criteria assign
Windows 10 Upgrade: Can't display password manager web page
Hi all - We recently upgraded to Windows 10 and for some reason I can no longer use Edge or Internet Explorer to connect to Password Manager in our organization. I get a page cannot be displayed error. Looking at wireshark, I see that my client is sending a reset packet to the password manager server and that is the end of communications. I CAN use Chrome just fine, so this is obviously some security setting in IE or something that is preventing this. As far as I know, there are no other websites
I need to import several subnets and via web interface is too slow
Netflow 12 , Is there a way to import ipgroups via linux script besides web interface? I need to import several subnets and via web interface is too slow.
Hi, Can someone please share a query which can enlist all the service request approvers !Help Appreciated.
enlist all the service request approvers
The version of Chrome reported by the software scans does not match the version installed
We have a few computers where the version of Chrome browser being reported does not match the actual version installed. However if we see what patches have been installed, the report shows that Chrome has been patched to the actual version installed. Is this a normal behavior? Thanks.
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