Hi,

By using field and form rules in a service template, I can simplify and reduce the numbers of services in any Service Category. 

However, I found that I am unable to assign different SLAs based on a field value (as example, sub-category or item).

Now I have one service request template used for different sub-categories, but without any SLA assigned (each sub-category or item could have different SLA).

By using Business Rules (Service Catalog), also I have no option to based on criteria assign an specific SLA.

So, I have no option to assign automatically an SLA using form and field rules or business rules within the Service Catalog.

Kindly please, let me know your recommendation, comments or workaround to work with that.

Thanks,

Jose