SDPlus Incoming Mail Fetch Problems with Google Apps
Hi... I'm having an issue getting the Mail Fetching ( Incoming ) working properly with SDPlus on a Google Apps mail account. I'm using SDPlus 9.2 build 9211. I know that my username and password are set correctly. Any help in getting the correct settings would be very helpful Thanks...
Work order, digitally signed, paperless
Now, my technicians bring a 3-copy work order notebook. When a ticket has been resolved, they manually fill the work order form, description of work and materials, and has it signed by customer, manually, by pen. One copy rest at customer site. Then, back in office, second copy goes attached with invoice and third in archive. Now, technicians should reprint the work order in Resolution field of Tickets to have it in digital form. That is the point where humans nature show its face. As we use a mobile
Query Required to pull recently added requesters to the ManageEngine Servicedesk Plus MSP
Hi All, Can we have a query to find out all the requesters added to system in last 10 days. Time frame may vary but the objective is to get a report of all the recently added Requesters(under any account). Can we also get the Domain Name and Site Name information in the report for these newly added Requesters ? Thanks in Anticipation !! Regards, Jawad YZ Note: Build in Use: 9004. DB: SQL Database
Error when using SNMP to scan PC Windows 7
Hi all, My SDP is installed on the Linux server with CentOS 7 distribution. So, I can't scan Windows PC in my networks. I using SNMP to scan these windows PC. But, it unsuccessful and it show messenger as below: Error : Cannot identify model of this device. Please help me resolve it. Thanks for your enjoy!
Organize Request Filters
I noticed on the mobile app that you can adjust/remove request filters. Why is this not available from the web client?
Collection against Netapp file failing - Issues after Installing Build 5000
After upgrade to build 5000, collection against NetApp filers fails with this message Error - The System cannot find the specified path Config is a s follows: This path has been working for the last 2 years across the various service pack release. To get it working I had to change the EVT path to \\filer1\CIFS_Audit_Logs$. Seems any undocumented change in the behavior of the product in build 5000.
Update failure 9207 to 9213
Hello All Having issues updating to from 9207 to 9213 (i know there are patches after, but tried those with the same results). The updatemanager fails and throws error about trying to read ARC_ServiceReq_XXXX and ServiceReq_XXXX where XXXX is a valid incident number whilst trying to do the pre-install backup. If I look in my DB (MS SQL) I can see other tables similar which are blank , so a quick create from and add in the tables then it proceeds until it hits another one thats missing. Original install
Running a simple batch file
I am trying to run a simple batch file as follows (y: is mapped to a network drive holding the files in question.) y: CD tunstall CD servers CD server_down copy blank.txt tele19.txt I have broken the batch file down to the absolute basics. I have set up a "Run program" notification policy that calls the batch file as follows C:\Program Files\ManageEngine\OpManager\status.bat I have tried calling it in many ways including "C:\Program Files\ManageEngine\OpManager\status.bat", status.bat etc. It says Program
Catagory / SubCategory display to requester option
Want ability to hide certain categories to requesters (only visible to Techs/admins). For example, would not want requesters having the ability to create a new request and set it for the "Security / Firewall Down" category/subcategory. The users are not in a position or qualified to judge if the firewall is actually DOWN, etc. Not all categories and subcategories need be visible to the end users. Techs need a robust hierarchy of categories to properly document issues - but the ability to hide all
OpManager 12.1 Features compared to OpManager Build 11600
What are the differences in features from OpManager Build 11600 compared to OpManager 12.1. Where can I find a document? Thanks...
App Manger Managed Server Winsows Installation
Hi Guys, I am planning to install a manged server Instance at a new site (windows), i need the installation process and the link from where do i download the installation file. Regards, Joudat Hashmi
Availability showing at 0%
Hello. I have a Dell Sonicwall firewall that was imported yesterday. All other graphs seem to be working as does ping. We just upgraded to OpManager V12. What's interesting is that the availability is working on our V11.6 server. Any ideas as how to get this resolved? Thanks, Jesse
Unable to Monitor vCentre after upgrade to Build 11600
Hi After upgrading to 11600 we are unable to monitor the VMWare environment or to add the vCentre Server as we get an error message that it is already in OpManager. Any one have a solution to this? Regards
Windows Authentication Required Window Started to Show Up
We were having an issue where we could not log into SDP because of recent changes made to Firefox. Did some digging and located a fix in the forum that added a ciphers line to the server.xml file. This fixed the problem. I upgraded to SDP 9.1 and now we are having an issue where every time we try to log into SDP we get the Windows Authentication Required window pop up. Clicking Cancel brings us to the ADP login page. Does anyone have any idea why this is happening and how we can fix this? We
Questions about the license management
Hi there, we have installed here for example, the NCP VPN software in different versions on the client. Software_51 Version="10.02.25056" Name="NCP Secure Client - Juniper Edition" Location="C:\Program Files\NCP\SecureClient\" Key="{81C44F7F-5A1E-4FA9-ADE2-B84C866B8091}" Usage="Not Known" Vendor="NCP engineering GmbH" InstallDate="20151102"/> <Software_23 Name="NCP Secure Client - Juniper Edition" Version="10.04.26745" Vendor="NCP engineering GmbH" Location="C:\Program Files (x86)\NCP\SecureClient\"
Query variables by name with MIB Browser Tool
I am exploring the way to monitor my device with SNMP. What I struggle with, is finding the way to query with MibBrowser Tool the variables with the name rather than full OID. I do receive some data, and this indicates to me that connection is established, but I can't interpret the data I receive. Let me be more specific about some details. On my agent we use the MIBs that were downloaded from net-snmp project: https://sourceforge.net/projects/net-snmp/files/net-snmp/5.7.3/ In particular SNMPv2-MIB.txt
500 Error in new UI
I just tried out the new "free tools" and noticed that clicking "Community" returns a 500 error
Email Fetching/Sending(Office365) from AWS Hosted server behind a loadbalancer
I recently setup an instance of ServiceDesk Plus (9.2 Build 9224) on aws/EC2. Everything works great except the email interface. I cannot get the program to fetch or send from the attached 365 mailbox. I'm using the default office settings for IMAP and SMTP. IMAP Server name: outlook.office365.com Port: 993 SMTP Server name: smtp.office365.com Port: 587 Anyone had similar issues and able to resolve them? I had this up and running on a local machine, mapped to a gmail account and it seems to work
Absence of service field "Editor"
Hello, Refering to https://www.manageengine.com/products/service-desk/help/adminguide/requests/editor.html I can't enable the editor while configuring the Service Request Template. The service field "Editor" is absent in Technician and in Requester tab. Furthermore field name "Editor" is not reserved, I could create this field name in incidents additional field. SDP 9.2 Build 9226 What I'm doing wrong? Thank you.
Restore "Production Setup Confirmation"
There is a prompt that comes up when restoring data asking whether the restore is being done on a production environment. What is this for? I would assume that the restore process would be the same for all databases, whether they are test or production?
Ip camera OpManager v12
Hello, Is it possible to add a camera in OpManager v12? In version 11500 this is possible. Thanks in advance. Fares Daouadi
Automation Import Problem - CSV import failed
Folks, I get a "CSV import failed:Exception occurred while importing data from CSV file.File has not been updated since the last time it was read. " error when I "Run Now" or when the automation scheduled time occurs. I have replaced the original file with a new one with new data appended, and a new time stamp. Any idea what causes that error and how to avoid it? Cheers and Thanks, Rich ************************************************ Richard E Pilcher Network Administrator Chelsea Public Schools
Can't See Scheduled Report
I created a scheduled report under a user that is no longer on the system. (We converted from LDAP to AD) How can I edit or view that scheduled report to make sure that it will still run? As a technician, I'd like to see all scheduled reports. Is that an option? Thanks, in advance! Tammy
ManageEngine Service in Windows quits / has to be restarted
When I go to the Hosts list in ELA, it often comes up blank. I've found that one must restart the ELA service in Windows to fix this. It's a pain. What causes this and how to fix it once and for all?
Errors connecting to Windows 7 from Eventlog analyzer
Hello, We are using a locked-down image of windows 7 and I am unable to connect from Manageengine Eventlog Analyzer. I get the following errors on the manageengine side: 1. Check for valid user account 2. Credential Problem 3. Check whether Remote DCOM is enabled The account and password are correct and Remote DCOM is enabled. I am also seeing events 4625 and 4776 on the client I am trying to connect to. (I validated the credentials numerous times) and it does eventually lock the account out. Any
Work Log Timer
Hello I apologize if this has been answered previously but I can't find anything when I search the forums and I don't see anything in the guides. I'm trying to determine what the Work Log Timer does within the Request module. It doesn't appear that the "Add to Worklog" button is functional? Also, I don't see where the time being tracked within the timer is segregated anywhere. I looked inside the Time Elapsed tab. The Technician Time Elapsed does not match the time that I have indicated using the
Importing users from Active Directory: Can I prevent site creation?
We use AD import for bringing in new user accounts. Those user accounts are sometimes created incorrectly, and the tier 1 tech has erroneously entered the office location (which we map to Site). It seems that when this is done, the import creates a new site. I'd like to prevent that as I'm continually cleaning up the sdp requests and having to move them from sites and disabling those sites. Is this possible to prevent the import if the Site is not available? If not, can I please have a feature request
Personalized Password
Which manageengine's version allows to manage passwords parameters to technicians and costumers without the activation of AD or LDAP?
Password Reset Acknowledgement email
One of our users was able to update their password via AD Self Service Plus, and then received an email from the system with their new password in plain text. Is there anywhere to modify this email to remove the password from it, but still notify them that their password was successfully changed? (And if it wasn't them that changed it to contact our helpdesk.)
Auditing Office Location for against a specific list of acceptable values
Here's a challenge: Not all of our techs use ADManager and still create AD accounts manually. The result is that we frequently have AD User Accounts created with an office location that either isn't exactly correct or is entirely incorrect for our environment. Because we also use ServiceDesk Plus, the erroneous Office Location results in a new and erroneous Site created during our AD sync. I'd like to be able to run an ADManager report that essentially says, "Show me a list of user accounts in the
Captured data size
Hello, I am using Manage Engine Eventlog Analyzer v 10.8 I have a need to find out by querying the database or another method to get the size of the data captured from a given host over the past 30 days. Is there a sql query or search string that may accomplish this? Thx! David
Dynamic Send Email
When a technician replies to an email, is it possible to setup Manage Engine so that the send to address is the address of the technician? Right now, we have a static address setup in the Outgoing mail settings and want to know if we can make it dynamic based on the technician's email address.
BBCode instead of HTML
Hello, We noticed that our SDP-MSP database is more filled with html code than meaningful text messages. For example, if someone replies with a simple 'Thanks for your help" the html code around it is 10 times or even more! Wouldn't it be a better idea to translate (incoming e-mail) messages to BBCode? In the past you could edit the HTML code in SDP, but this has been removed because of safety issues. If it is BBCode administrators could edit the text more easily and it's much safer Kind regards,
Add a new vendor (not category)
Hi, OpManager uses a three-tiered approach in classifying the devices: Vendor Category Type As users, we can assign a custom type in the form of a template - still there are a few monitors statically derived from the Vendor (eg. Dell) and Category (eg. Server). From the interface you can add a new Category (like "Environmental Montors" derived from UPS) and of course you can create a template to fine-grain a set of devices. My question is - how can you create a new Vendor? For instance, we're installing
PST
Wanted to see if there is a way to pull the number of pst files used in conjunction with Exchange. John Stone
Add NETGEAR NAS to Assets
Has anyone ever added a NETGEAR NAS to Service Desk and gotten the scan to pull all of the details for it? If so what configuration did you use for the scan?
Do the product team review the Ideas Section?
I have some ideas up there for over 1 year. They don't seem to ever get updated by ManageEngine support or development? Whats the point in an ideas section if we see no updates on the status of ideas?
Fortigate 1000C VDOM's Sflow Configuration
Hi, I have configured my Fortigate 1000c firewall with Sflow on Different VDOM's but after configuring I am not getting flows on In traffic and its showing 0% only and SNMP not resolving the interface names kindly suggest hot to resolve this issue. Regards, Ramesh.
ManageEngine ADAudit Plus Build Number: 5000, has been released.
Dear All, Greetings from ManageEngine ADAudit Plus! ADAudit Plus latest build 5000 has introduced a new feature 'Search Archived Events'. Using this feature, you can now track specific events from the archive files in a very efficient way. The release also includes other enhancements and fixes, as mentioned below. With ADAudit Plus, enhance your Windows Server environment auditing [Active Directory, workstation, file servers, member servers, EMC, NetApp Filers, printers & USB] to meet the most-needed
Delete a Support Rep
Hi All I need to delete a number of support reps that have left our business. Does anyone know the impact of doing this? What happens to the previous requests? Thanks Daniel
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