Change Management Approval Status
What toggles the Approval Pending status of a change request? Our change request work flow is fairly simplified, where each stage each stage has an approval, reject, or RFI status. We do however move the change request from directly from the Planning stage to Implementation stage, skipping the Approval stage. We do not have CAB and it seems redundant for the Change Manager to have approve the plan then turn around and approve it again. I have attached a screen shot of several changes that have Pending
Ticket Age and Idle Time
It would be great to be able to see the age and idle time of a ticket within ME SDP. Age = Days since created date Idle = Days since last update To get this I currently need to export the data into excel to calculate it using '=today()-cell-refernece'. The created and last modified dates are of course useful but does not have the same impact as the raw number.
Setting up SDP Failover 'java' is not recognized as an internal or external command
I am running the invoke command to mirror installation and I am getting the error 'java' is not recognized as an internal or external command
CAB members cannot view changes
We have some requestors as part of our CAB. When they get a notification to recommend a change, they cannot view the change because they are not a Technician that has permission to view changes. They get the "You are not authorized to view change module and details" message What do I need to configure so a normal Requestor who is part of a CAB can look at the changes they are listed on? Here is the email template that we use. You will notice we do have the $approvalLink The following change request
User Un-enrollment
This hopefully is a very quick question what level of Technician do you need to be in order to un-enrol a user. At the moment I have assigned 1st line support Operator access rights but this does not seem to give them the ability to un-enrol users where as if I make them Super Admins then they can. However I don't really want 1st line support to then have access to say the configuration which they could change by mistake. Thanks
Switch between API and old UI Client.
When a user switches from the new Api to the Old UI, they cannot get back to API client. The 'jump to' is missing for the users. How can they switch back to the new API client?
Horizon View Connection Broker | No information
Hi All, I'm trying to add our Horizon View connection broker to Applications Manager, so far no luck. I've added the Connection broker using FQDN and IP, and exectued the psremoting and winrm commands. The is no information shown for the Connection Broker. The View server is added as a Windows monitor and is displaying information. Have I missed anything? Any help or insights are appreciated. Regards, AJ
NetFlow Analyzer on ManageEngine OpUtils
Hi all, I am new on the product and not sure if this is the right forum. My new company has ManageEngine OpUtils installed and would like to know if this has the NetFlow Analyzer capabilities/feature? Please advise. Thanks.
Integrating Analytics Plus with OpManager for IT Operational Analytics
Integrating Analytics Plus with Applications Manager or OpManager for IT Operational Analytics
Integrating Analytics Plus with OpManager and Applications Manager for IT Operational Analytics
Include attachments in replies from Service Desk
Our Users would like to have the attachments included into replies that they receive from ServiceDesk for requests that they have opened.
Duplicate Email Tickets Solution?
We're extraordinarily interested in this product. I've seen a number of posts about duplicate tickets created by way of email replies. I also understand a fix/feature had been in the works. Is there a status on this? I cannot tell if it was ever resolved. Alternatively, has anyone thought of a workaround of some sort such a preventive maintenance to merge tickets or something (if this system is even capable of that)? I've also considered if this was implemented on-premise then technically a few scheduled
"Account" Column
Greetings. I need to do custom view of requests lists in MSP. I have many additional columns with checkbox but "account". I need it very much!!! When i choose All Accounts, i want to see whole requests with accounts name not only requester or site. Because in my situation i have thousand accounts and ofcource i don't know their requesters name and sites (post addresses). When i need fast search in whole list of requests for all accounts i can't define which account belongs requests.... It's so stupid,
Palo Alto monitoring
Good day! Quick question: When you will be adding Palo Alto firewalls to your recognised devices and NCM integration? This was missing from v11 already, just curious if it's in the pipeline or not. Regards, Mat
Help Operating Hours alternative
I have two analysts that have different hour than other technicians. How to configure these to auto-assign only in your hours of work? Auto-assign is the feature more importante to us! Tks
Remove Mobile number which enrolled for get the Verification Code
Hi Support team, Would you pls to show me the way to remove the Mobile number which i used to get the Code for Verify, Thank you ! Luan Nguyen
Can password sync passwords for their Exchange/O365 e-mail to their Mobile devices?
Can password sync passwords for their Exchange/O365 e-mail to their Mobile devices?
Password Expiration Notification
Hello, is it possible to inform the users only once about their expiring passwords? For example if I set "mail information 10 days before expiring" the users would be informed at day 10, 9, 8, ... (if the schedule runs every day). But I'd like to inform the users only at 10 days before expiring not at 9 days and so on. Thanks for your help
Copy automation
Automating a new AD task using ADManager Plus is now easier and simpler. The new 'copy automation' feature reduces the time spent in creating an automation. Instead of configuring an automation right from scratch, it allows you create a new one by just copying the settings of an existing automation, and then modifying the relevant setting alone, as per your requirement. ManageEngine ADSolutions Team Direct : +1 408-916-9891 Toll Free : +1888-720-9500 How To | Forum | File Permission Management
Getting SSL Error with Comodo Cert
Hello everybody, the last couple of days i've been struggling getting my SSL cert up and running. I got my SHA 256 cert from comodo and followed the steps for the keystore. To only thing I changed is that I used COMODORSADomainValidationSecureServerCA.crt and COMODORSAAddTrustCA.crt instead of the UTN ones. Error when loading the site...ERR_SSL_VERSION_OR_CIPHER_MISMATCH on Chrome and SSL_ERROR_NO_CYPHER_OVERLAP on Firefox (tested it on multiple machines, all with clear cache). I then saw the tip
"The Mail has been sent already"?
We are testing out the password expiration tool. I have it up and running, and have it set to alert our users 14 days prior. However looking at the report I'm seeing "The Mail has been sent already" notice next to a lot of users. Does this mean the users only get a single email about their password expiring? I want them to get one daily, not just a single time.
How do I change the password of the built in admin account in AD Manager?
I am trying to change password to a more secured password as we have begun to use AD manager for user creation, but I do not see a way to reset the password of the admin account in AD Manager
Unable to login
Hi, I am new to servicedesk plus. I just completed setting up organization details and general settings. I think I've configured the general setting wrongly and now I am not able to login to all the accounts (initially it is working). I noticed that the login screen required a domain, and I do not have any domain configured. Please help. Thank you.
Windows Firewall monitoring
Hi, We want to monitor a windows firewall when this get an off status with OPManager, what is the best way do to this? Regards.
Closing multiple requests with one main request closure, is it possible?
Hi! I use to have different ticked managing system, there was a functionality to relate requests to a single main request, then main request can be forwarded to the support and all related requests can be closed with this request closure. This is a good feature to have in case there are many users reporting the same issue. For example coffee machine is down on floor 4, and all the users located there will report the issue. It's convenient to close all problems at once when machine is fixed, sending
The Field of change status
Hi Dears I need to use a filter to find which reqests status changed under 48hrs? which filed i can use for this filter? some requests reopend after changing status and i need to know about all of this Thanx a lot
Patch Deployment of All Highly Vulnerable Systems?
It use to be if you created a patch deployment of systems that didn't have identical patch needs you would receive a warning message stating you are about to push patches to a system that may not need it. Such as mixing 32 bit systems with 64 bit systems. I notice ManageEngine no longer gives this warning message does this mean it's been fixed so all highly vulnerable systems can be deployed at once?
Removing Support Groups
Good Morning, I am trying to remove or at least disable two support groups in our SDP instance but because there are records tied to those ID's i can not remove them. I have tried to go through the SQL tables to find these fields but i feel like i will be here for quite some time. I know the QUEUEID's that i need to have swapped. Does anyone have an Update Query that could help me quickly change any tied records and then allow me to delete the groups so user can not select them. DB= SQL 2014 SDP=
AD Import for Office 365 SMTP ProxyAddresses Attribute
Dear Support I am trying to import new users into Active Directory. However, I need to set the proxyAddresses to SMTP: user@domain.com. I have put the attribute but it doesn't get imported into the system. We have AD and Office 365 no exchange server but I can see the attributes on the users Attributes tab. Can someone please help me. Regards Joseph
Disposed workstations
We have marked Workstations that have been removed from network has disposed, but ServiceDesk still tries to scan them. I thought ServiceDesk was setup not to scan disposed workstations.
Problem while backup. ERROR: relation "servicereq_301" does not exist
Hello, As in topic. Whie trying to run backup script i receive ERROR: relation "servicereq_301" does not exist message. Can You please advice how to resolve that issue? Thank You
Export SSL certificate for use on a new server
Good Afternoon, Can someone tell me the procedure for exporting the SSL certificate from one server and importing it onto another one? We are moving our AD Manager to a new server and I need to know how to export and import it. Thanks!
AD Audit doesn´t collect AD logs anymore
Hi, My ADAudit stopped to collect the information after I perform the following configuration: https://www.manageengine.com/products/active-directory-audit/audit-permissions-configuration-ad-audit-plus.html Having successfully accomplished all that writing, I am getting the following status: When I click on the link provided by the error, I have access to the following content: https://www.manageengine.com/products/active-directory-audit/help/admin/domain-settings/authentication-for-collecting-audit-data.html
PGSQL file sizes
We've had AD Audit running for some time now and it seems to be using a lot of disk space. Was hoping someone could point me in the right direction? Archiving is turned on (190 days) and every option is checked. I can see a zip file named "AUDFileAuditInfo_1455258195464.zip" dated 02:00 this morning (17Mb) so this would appear to be working. Folder C:\Program Files (x86)\ManageEngine\ADAudit Plus\pgsql\data\base\ is 40GB in size with files from today all the way back to Sept 2014 The majority of
Cost Field Does Not Allow Decimal Point
Hello, I added the Cost field to a Service Request template but it does not allow any number with a decimal point. Please fix. Screenshot attached.
Netflow - Source/Destination appearing as 'Others'
Hey guys We've got netflow traffic coming in on our newly built v12 probe, however the traffic is appearing 'Others' - similar to the 'Unaccounted' issue on v11. I remember the fix for v11 'unaccounted' issue we had to copy the bcp files over into the Netflow/bin folder. Is there a similar fix for this? Please see screenshots for more info on error. Cheers, Mat
Scheduled Report - Advanced Filter
Hello all, I wish to create a scheduled report that fires every month that show calls that have not been actioned after 3 months. Currently I have: This wont work, as the date value is static but is there away to add a formula to the Last Updated Time value? I hope someone can help or suggest an alternative? Thanks for your time all. Chris :)
Peso Maximo de un Ticket
Buen día, me puede ayudar con cuanto es lo maximo que debe pesas un ticket? Saludos
Database Failure?
Good morning We've experienced an issue with our Service Desk server whereby we are unable to get it to launch (it sticks at "Starting Application Layer..................................". Further investigation has found that we are also getting multiple errors in the log relating to: InndoDB: Warning: trying to read doublewrite buffer page 123 We did have a server crash a few days ago and problems have started since, however we are in the unfortunate position whereby the previous versions / backups
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