Service Desk Plus service not started
Dears, Im new user and I have a problem with this solution. yesterday the unit C its full and the service SDP stop. after assing more storage to unit, the service stop continue. when view the log, the message is: " Unable to write to the configured log directory: server\default\log (The system cannot find the path specified. (0x3))" I have a bad english, but excuse me, I need your help!
Adding VMware host issue
Hi, I have an issue when i try to add VMware ESX Host and after adding the configuration of VMware HTTPS credentials, the status bar stuck on 0% and no response after that.. What i have to do Thanks, SAM
Multiple Radius Servers for two part authentication
Hi we are using two authentication servers however PMP only allows us to assign one, this becomes an issue when the nominated authentication server is unavailable. How can we assign a secondary authentication server to give us resiliency.
Edit note - existing content could be lost
9.1 Build 9110 I've previously reported this same issue, and I understood it was meant to be fixed by a patch. We make use of the Notes feature to share internal info among our support team. In some cases - if you need to Edit an existing note - the Add Note window pops-up - but the existing content is gone. I'm not sure if this could be related to the content itself (application log entries with non-alphanumeric characters), or if it is text formatting related (e.g. retaining formatting from the
Reg: NFA Log storage Path needs to be changed - Urgent
Hi, Currently my C drive having 20% of free space only and I want to change my NFA server log storage path from C drive to E drive. Kindly let me know how to change I couldn't find any options on the settings. Regards, Ramesh.
Additional "Perform these actions" for Business rules
I was very happy finding that business rules can take this criteria: "Sender" "ends with" ".com" (or other ending), but I need additional Action in order to "Place in Business Unit" ("Place in Group" is not enough). After reading forums I understand SCP is a very powerful program, just that many things can be done only via scripting/quering/API'ing, maybe this "feature" also could be accomplished in some ways?
Office 365 "Sending Notification Failed"
Hi, We have recently changed our mail provider to office 365 and have successfully setup support center to receive email from a mailbox on the 365 servers but cannot send any with the plain error "Sending notification failed." I have tried various combinations of known good settings in support center and can telnet from the supportcenter server to the outlook server on the required port 587. Thanks for any help
Customize completed user creation page?
Is it possible to customize the username and password data/output (on screen or sent via email) confirming that a new user has been created? So for instance we have a help desk software and help desk group that needs to send the username and password for the new user that they just created and send the password and/or user details automatically instead of them having to copy and paste this information manually from the ADManager Plus website? Thanks Dan
Help Desk Technicians in AD Manager
I would like to be able for my Help Desk Users to be able to change offices, email address, title, department and manager when creating an AD account using AD manager, but so far the only way that I can enable them to do this is by giving them super admin rights, and that gives them more ability than I want them to have. I want to keep what they can do limited, but for what they do they need more access. Currently all that is available to them is enter the first and last name, and initial. For what
Export Logon Hours Column
Not having any luck exporting the Logon Hours Column after generating a report. It will export all other columns I have, but that one. Thanks
Launching program
I've download and installed the 30 day desktop trial version but cannot log in. Can anyone help? Thanks.
Import Request XSL with UNICODE
Hi, I am having a problem with the importation of requests, accent in French are replaced with ? . I tried to save the XLS file in UTF-8, but it does not work. Thank you for your help
Blank Page
Hello, When I try to access to do our SDP I received the following error message You are not authorized to access the URL sapwise2.sdpondemand.manageengine.com Permission denied Since my user is administrator and I cannot have access, who can I solve this issue? Many thanks for all the help you can provide. Best Regards, Domingos Leão
Can anyone help me providing the query to find out Escalation [i.e Want to find out how many ticket transfer from group Service Desk to other different Group]
Hi Experts, Can anyone help me providing the query to find out Escalation Report [i.e Want to find out how many ticket transfer from group Service Desk to other different Group] I am using Version 9.0 Build 9017 and database MYSQL Mohammad Golam Rabbany Proud Customer of MESDP
Discovery of Resources - OU Filtering
Is it possible to import an OU but NOT the sub-OU? Thanks Cris
Exact permissions required
Can anyone tell me exactly what permissions the service account needs? Meaning the account that will perform those remote password resets. I'm consistently being told Domain Admin, but that can't be the minimum required permission level, right? I'm looking for a bare minimum permission set required. Anyone have any ideas? Thank you.
Performance data not collected from OpManager
Hi, I am using OpManager 11600. I am testing the latest Analytics Plus software. I successfully added the OpManager via API. I can see reports related to alarms and inventory. The problem is that I am not able to see any data related to CPU, memory, disk and so on. Could you help to understand what is going wrong? Thanks, Roberto
add resolution notes via business rule
Hi all, Does anyone know if you can add resolution via a business rule, or a work around? We have a business rule that looks at all 'answered' requests (on hold) and if they've not been responded for 5 days, sends a reminder email to the contact and changes status to 'followed up'. We would like if these followed up requests are still not responded to, they are set as closed with a resolution note being added (as we've made it a mandatory field). However I cant see how you can add a resolution as
Unable to generate reports - after updating the service pack
Hello Team, I am receiving the attached error, when trying to generate reports in SD Plus . For your information, I am facing this issue after updating the SD Plus service pack to 9226. SD Plus version : 9.2 Build 9226 Operating System : Windows 7 Professional SP1 - 64bit H/W Configuration : Intel Core-i5 processor, 8GB Ram, 2x1 TB HDD(Raid 1) Regards, Alex L
Custom field with additional funcionality
Hello! Yes, me again :) Is it possible to create a custom (drop-down-list) field in Request properties, that would invoke additional (numeric) field accoding value in first field? Example: We can create a field called "Price", which is drop-down list: [ < 1000 € ] [ > 1000 € ] If we select [ < 1000 €] than nothing happens, but if we select [ > 1000 €] system would enable additional numeric field (perhaps "Exact price"), where you should write numbers. I know it's not possible by default, but perhaps
Is it possible to allow users to have some control of patch/software deployment downloading?
We have multiple users who are requesting for a level of control for when they download patches/software. There are two main factors for this request: 1. Extremely low bandwidth situations - where people are using dial up, etc, the patch/software download saturates the connection 2. Metered data transfer - where we have to pay per MB of data used (in an airplane, for example) 3. Scheduled connections - some of our connections cost more to use during the day. Is there some way to
SMS gateway configuration
Hello Guys, need you consult about sms gateway configuration, i need to send sms to support reps when request registering and assigning; where i can enter sms gateway parameters? and is it possible send sms to customers and how its configuring?
Custom script (powershell) does not work
Hi Everyone! I wrote script which will add new request, SD said Action Executed is :test2 Message: successfully executed, but nothing changes. Command in custom scripts cmd /c start /wait powershell.exe -file C:\ManageEngine\ServiceDesk\integration\custom_scripts\test.ps1 $COMPLETE_JSON_FILE. PS version 3.0, also i manage execution policy, now it unrestricted. Maybe someone can tell what wrong? p.s. Run this script on server manually, it create request, but without params (line 11-13). Script
Business Rule is not working for Incident Template
Hi Team, I have created incident template from Admin - Incident Template - New Template. Attached snap shot. I have created business rule from Admin - Organizational Details - Business rule. Attached snap shot. Issue, I have created incident from user end with template that i have created Result Business rule is not working However business is rule working is i will create incident with default template. I have attached snap shots as well.
Service Catalog - How do I edit existing pick list values?
How do I edit an existing pick list in your form? The edit icon only allows to set "mandatory, view and set options. but there is no icon to edit the pick list values.
Possibility to add Notes in Report Column
In SCP when creating New Custom Reports -> Tabular Reports and Requests module, first step is "Select columns to display". It's a long list, but not full :) We need to see "Notes" in this list, in order to have Tabular reports with Notes: Example of such a report: Request ID Support Rep Subject Notes 12546 Tomas Question about service [if no Notes, so empty] 12368 Jonas Problem with account [text from the Notes]
Server uptime
Hello, Is there any way to display server uptime in more friendly way eg. up 145 days, 18:39 Today, the only way I can get the current uptime is through Availability and the output is in hours only.. which leads to situations where the host is running eg. 1713 Hrs 24 Mins 45 Secs. It wold be nice to have it in human readable form like uptime command output. Could you suggest a solution? Or maybe there is an easy way to get such info directly from db? Regards
Importing requesters + using different email id to login with SSO
Hello, I'm currently trying to set up ServiceDesk Plus with a SSO method. I've got to the point where I can import approx 250 users using the Provising App which imports users with their login name the same as their primary email address. (John.Smith@domain.com) However the SSO I want to use is Microsoft Azure AD, which has the login name as (JohnS@domain.com) , which clearly won't work as the login names differ. The fix I've found up to now is to log into "https://mail.zoho.com/cpanel/index.do"
Table of User defined
Hi Support, May I know what is the table consist of User Defined in accident template ? I want to insert it from other database.... Thanks Diyanto
Task deleting or closing
Supp rep with administrator rights cannot delete or close or modify somebody's else task.
Read Only Dashboard
I am trying to display the Service Desk Dashboard on a display screen in our NOC so that managers can have a quick view of the numbers of open tickets and SLA status as they walk through. Is there a way to configure just a read only dashboard without having to be logged in as a technician?
need to restore version 9222 of ServiceDesk Plus Enterprise not in the archives
hi, please post urgently ServiceDeskplus enterprise version 9222 in http://archives.manageengine.com/service-desk to restore our backup. After a migration to 9226, servicedeskplus doesn't work this is the only one version absent in the archives, while ? best gards Fabrice
Admin email action transferred to Managed
Hi, after upgrading admin server and some managed server to version 12810 i have noted that some email actions are transferred to all managed , already upgraded or not. Is this a new feature? Not all actions in admin are transferred, and from managed server some are editable and some other not. What is the rule? Is possible to inhibit the propagation? Simply because admin server use sender address that could not be authorized in SMTP server used in managed servers. Many thanks
Unable to launch new install of SDP-MSP on new OS
Hi ME, I have just built a clean Windows 2012 R2 Standard VM and installed SDP-MSP with the MySQL database and when I try to run it I can't get past the splash screen and have the message '.\changeJRE.bat' is not recognized as an internal or external command, operable program or batch file. Note. This server is doing nothing else and has not been changed in any way since creation. Can you please help me get this POC up and running? Cheers, Chris.
Need help with downtimeScheduler
Hello Guys, I need some with downtime Scheduler. usually we have some change activity on weekends and we receive list of 400-500 servers . it is very time consuming to put all these servers under downtime Scheduler manually. is there anyway I can automate it by uploading list of servers in csv format or something?
Change default notification text of reminder
Hi, is it possible to change the mail-notification text of a reminder? I can't find this setting. For example: we want to add the link to the ticket in the reminder text. TX Martin
Opmanager upgrade
I am not going to point my frustration here, but how are you compensate your customers that can not upgrade from 11.6 to 12? Also your communication to your customers is beyond any level, i am only receiving mail about your new product and how great they are, but not any communication about the upgrade to version 12.
Regions/Country/Site wise Approval
Hello team, We have some requests where a single Request template would be used but depending on the requestors location we need to send the request to different Approvers. e.g. Requestor is from Australia the Approver should also be Australian Providing you my direct contact details in my signature below if needed. Kindly help. -Regards, Pankaj Bhadage email : pankaj.bhadage@svitzer.com Direct :+63 26898980 mobile: +63 9395592186
Requests have lost their colour
Hi Folks, I have just done a marathon updating session which went surprisingly well. Only one slight issue has arisen so far. The text on the main requests page used to be in colour and now it is in black wand white! I have checked the settings in Admin / Helpdesk / Status and it showing Onhold is red, Open is Blue etc. etc. What am I doing wrong? Tom
Incidents Not Updated in 3 Business Days
I need the SQL on how to write a report on incidents that have not been updated in 3 business days (Exclude Saturday and Sunday). Sounds easy enough but with the time format I can't seem to figure it out.
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