SMS Setup
Greetings! We have been using SDP for some years now without the "SMS the technician" feature because we find that the email notifications are going to the same devices and have all the detail we want. I was looking on the help pages and forums for instructions on how to enable SMS so I could test it to see if it can be a more effective option for notifications but do not see any instructions on how to set it up. I have entered the mobile number SMS email ID according to the carrier's instructions,
Not able to create mail-enabled contact
Hi there, I am trying to create a mail-enabled contact in ADManager Plus. However, I am getting the following error message: Note: Error in creating mail enabled user, The term 'Enable-MailContact' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again. Click here to troubleshoot. I have been using ADManager Plus for about seven months but never saw this error.
Ask Question of Requester for Satisfied of Request Completed
Hi Dears I need a satisfy step for asking requester about the request. is he/she satisfied from the completed request?if no the request status has to change to continue from complete .how i can do it? I need to send a "Has requester acknowledged the resolution?" to requester instead of technician. Best Regards
Bulk Group Assignment to Existing Requests
I have about 1500 requests (both open and closed) that have no group assignment. Based on key words in the subject, I would like to assign them to a single group. Is there a way to bulk assign the group to a subset of tasks?
keeping the Task Filters settings separate
Is there anyway to keep the Task Filters settings (All Tasks, pending tasks etc) separate when looking at the general Home> Show all tasks -Task Details View and the Request > Task Tab > Task Details view in a request. When you select a Task Filter in either view it changes it for the other view.
Manage Engine Web Application Potentially Vulnerable to Clickjacking - Return the X-Frame-Options HTTP header with the page's response.
P o rt 443 P ro to co l TCP Service www T itle Web Application Potentially Vulnerable to Clickjacking and is currently supported by all major browser vendors. Note that while the XFrame- Options response header is not the only mitigation for clickjacking, it is currently the most reliable method to detect through automation. Therefore, this plugin may produce false positives if other mitigation strategies (e.g frame-busting JavaScript) are deployed or if the page does not perform any security-sensitive
Change Management - Priority Matrix
There is a Priority Matrix for Help Desk and you can even disable to override this matrix when registering a new incident. Why there is no the same feature for a Change Management?
Response timed out after n seconds
I would like to disable timeout alerts. These instructions don't work: https://forums.manageengine.com/topic/many-quot%3brequest-timed-out-quot%3b-alarms
Unauthorized change type for all users
Dears, our device expert keep inform us about the changes for all its user with Unauthorized change type how can we change it to be authorized ? Device expert version : 5.9.8 Build Number: 5980 Many thanks
Ability to attached image into an Announcement.
It would be great if we were able to attached/past and image into the Announcements in Service Desk Plus. This would allow users to not only see the text of the announcement but also provide the visual of the issue which they might see. This could greatly help in mitigating tickets being put in for issues which announcements are posted for. It would provide a clear view of what they would see.
Change default portal list view
I need to change the default list view on the requester portal. I'm a small one man shop. The user does not need to see "assigned To", "Site", "requester Name", "On-Behalf-of". But would like to show Priotity, category, status. I know the user can change that, but is there a way to change the initial default?
Renaming a TAB
Good day, We have SDP Enterprise and have found the system so effective at managing ICT related requests and incidents that we would like to use the product in other departments too, the maintain a paper-trail and SLAs on work done. In this department however, Request will not do. Can this be changed to Claims? Regards,
Orphaned Requests
When we delete a technician from ServiceDesk that had a request assigned to them it orphans the requests that belonged to them. The requests are no long showed as being assigned to a technician. Is this how it is supposed to be or is there a fix or work around we can apply that will fix this? Thank you, Jason C. Customer Service Manager Lancaster County Information Technology Dept.
Query to find work log timer is open
Hi all. Our technicians starts work log timer and then forgot while they investigate other tickets and pages. Is there a way to stop automatically, alert, or query to find which tickets has open work log timer
Change Management - Change Workflow
I feel there are too many approval stages in the default workflow. Default workflow looks as follows: 1. Requester submits RFC 2. Change Manager approves RFC 3. Change Owner creates plan 4. Change manager approves plan 5. CAB makes recommendations 6. Change manager approves again I would like to eliminate step 4. Is it possible to change the Stage2 Planning from "on approval" to "on complete"? After the plan has reached "on complete" I would like the CAB to review and skip the approval
"Watch this Portal Usage Video"
Is there a way to link a different video to this location on the "user" portal?
AD360 Fixes and Enhancements [2013-2014]
Version 4.0 Build 4015 (27/December/2014) Enhancement Option to enable/disable license expiry and product downtime notifications. Option to hide selected components from the dashboard. Fixes Issues that arise when the product is started multiple times simultaneously. Issue in saving changes made in the product settings tab. Version 4.0 Build 4014 (2/December/2014) Enhancement Auto Update user interface has been enhanced by bringing it under the Admin Tab for greater visibility. Fixes Issue that
ManageEngine AD360 Recent Update - Build 4103 Released
Hello Everybody! AD360 gets a makeover. The latest build – 4103 – features a new flat user interface to give IT admins working with AD360 a new experience. Enhancements New flat user interface for an improved look and feel. Support for Japanese language. IMPORTANT NOTE: Existing Customers can upgrade to the latest build by downloading the AD360 service pack from the link below: https://www.manageengine.com/active-directory-360/service-pack.html Get the complete new build from: http://www.manageengine.com/active-directory-360/download.html
I cannot update to 9121
Hi All, I am trying Update SDP to 9121,I am getting following error.My current version 9200
Language Mobile App - AD SelfService
Hello, I would like to know how to set the language Mobile App ! It is informed that the app is multilanguage , but appears in English .
404 Not Found Error after upgrading to 9218
Hi, I'm getting a 404 Not Found error after upgrading from build 9212 to 9218, whilst I've seen this before it hasn't started working after waiting about 10 minutes or so. Have also tried to downgrade to the previous build but the Uninstall button seems to be grayed out How do I go about either fixing this or downgrading back to 9212? Thanks, John
File Server Reports
Afternoon everyone. I dont know if this is possible and if it is whether it is a defualt report, but I was looking to run a report on the permissions on a folder/sub-folders below? is this possible? Wayne
Customizing Report Data - Adding additional attributes First Name Last Name to reports
#ADAudit Plus #CustomReports I am a relatively new user to ADAudit Plus. We have a rather large AD environment. Our usernames do not have a relationship to actual people names. We would like our logon failure reports to include actual people names with the username and IP address. The attributes are in the data as they are used in other queries. Can you share the steps to add the attributes to the reports? Thanks, Rich
No data available error
We have 8 domain controllers and starting on Monday they won't connect to the DC's and pull any data. is there specific ports that ADAduit Plus relies on. Firewall is turned off on all DC's, we have made not changes to the DC's. We do run Avast on the servers but that has been on the servers for a while now. Any suggestion would be great. Thanks, Matt
IIS for Service Desk Plus
Hi Suppor team, In some cases the HTTP 80 port is busy and usually I set others ports, example, 8080, 8090, etc. I would like to use the Redirect option and set the Virtual Directory in IIS Server Is Service Desk Plus Supported? So How do I do it? Thank you.
password problem
I am using eval version of service desk plus, i forgot the default username and password how to get access how do I reset the password and know my username
EMC and NetApp state reports
Hello guys, before evaluating the product, i need your advice on following: i know that there are reports with states(not only changes) for Windows-based file servers, but does the product have state reports for EMC and NetApp file servers? + Does ME support DataOntap with state reports? Thank you in advance, Aleksey.
Cannot remove CI Types that I created
I want to start from scratch yet when I try to delete the CI types I created it won't let me, telling me there are CI items under them, which there are not. If I could have the CLI command or SQL query that would allow me to blow these out of the database that would be helpful. Gif...
Russian Time Zone
Hello. Russian Time Zone become +3. How we can change it from +4?
Migration on a Brand new machine
Hi all, I need to migrate my current production version 9223 to a brand new machine. Where I should I start? thank you very much Antonio
What happens to the SNMPv3 2nd and 3rd Users which are created using usmUserTable if we delete the SNMPV3 init account.
Hi, I have created one SNMPv3 init account and two more accounts using usmUserTable. However, if I am deleting the init account, it is deleting the other two accounts as well. Is this behavior correct??
Cisco router vlan problem
I have a Cisco cisco WS-C6509-E that is L3 switch that we are actually using as router. 1. Is it possible if we put automatic rediscovery on it then it rediscovers is as router not switch? 2.We have alot of routed Vlan interfaces there and it creates additional same vlan per every secondary ip we have on that vlan, for example If we have five different ip addresses on one vlan interface it creates 5 vlans in opmanager with same name. Here is also the picture is it possible to delete double vlans
upgrade from 12 to 12.1
Hello, Can we upgrade already from V12 to V12.1? We're running V12 but it has a lot of bugs, we need to install V12.1 asap. We're paying for a license including upgrades & patches, we haven't seen a lot of service packs last 2 years.. Waste of money?
"When the requester replies through E-mail" crashed after update to 9217
Hi All. SDP 9.2 build 9218 PGSQL After migrating from 9206 to 9217 something goes wrong. New e-mail did not change status to OPEN. See Config and Request History screenshots: What else can we check in this case? BR. Alex Matveev
How can i get a report of users logIn/Out to console?
Hello Team, How can i get a report of users login/out ot console? I need this report for audit.. thanks
How to create a ServiceDesk Plus age-tier report using Analytics Plus?
How to create an all-in-one Servicedesk Plus request trend report using Analytics Plus?
Added functionality to creation\modification rules
I am in the process of changing the way we run our account management to be a better fit with ADManager Plus which we have recently purchased. I can certainly see the benefits the product offers and it's also pointed me down paths that I may never have previously considered. I have been doing quite a bit of work with creation\modification rules and I think the following would be useful:- Grouping or re-ordering of rules Rule 1 - City is 'Wakefield' and department is 'Purchasing' = assign value 'member
approval link
in the approval link which we are usually sending to the managers for their approval. is there any options that we can customize some field that if the Technician write or input some Notes it will also be viewable by the Approver. If the Manager click the link for his approval he will view the approve/reject button then below this will be the Notes of the Technician.
Adding Sites to Multiple CIs at once
Dear ManageEngine, Our company is currently using ServiceDesk plus version 9.2 Build 9211. On our CMDB, we have populated over 4,000 items in different CI's. We also have many new sites created in ServiceDesk plus. Is there a quick and easy way that we can add the specific Sites to all the existing items? Thanks, Eddy
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