Does anyone know if you can add resolution via a business rule, or a work around? We have a business rule that looks at all 'answered' requests (on hold) and if they've not been responded for 5 days, sends a reminder email to the contact and changes status to 'followed up'. We would like if these followed up requests are still not responded to, they are set as closed with a resolution note being added (as we've made it a mandatory field). 

However I cant see how you can add a resolution as part of a business rule. We're using version 8009