Different Roles in Different Support Groups
Hi Dears It is so essential for me and my department to have different permission in the different support groups that he/she is part of that. i want to create my desire roles in the sdp and in the technician edit form for each support group can choose a unique role. it can be choose as default role for all support group or can be selective. Best Regards
Remove Approvers
Hey, After we updated servicedesk to version 9220 al requesters are set as approver in purchase module. The requesters who were allowed to approve can’t approve anymore and the requesters who weren’t allowed to approve are set as approver. We Have only one person who is allowed to approve the purchase. Is there a way I can unmark all requesters as approver? Kind regards, Jordi van Oosterbosch
E-mail the associated entity owner when all the tasks are completed notification
Were are getting the "E-mail the associated entity owner when all the tasks are completed" notification, on some requests, even when no tasks have been completed.
Issue with disabling Exchange mailboxes
I am testing the process of disabling user accounts and have a Disable/Delete policy defined such that when an account is disabled, it is supposed to disable the Exchange email account. It appears to be deleting it all together as I am not seeing it in the Disconnected Mailboxes section of the Exchange console. The mailbox does disappear, but does not seem to be disconnected. Initially I did not have the Exchange management tools loaded on the AD Manage server, but I have since installed them which
ver 12 upgrade pack
Its now Aug 01 2016. Is there any word when the v 12 upgrade pack will be available? Do you have a status?
Email from requester does not show on requester's Self-Service Portal
Hi there, I have an issue and look forward your support. Whenever a requester sends an email to helpdesk@domain.com, our technicians can see the ticket normally. However, from the requester's self service portal, the request does not show on his/her self-service portal. May you please help? Thank you
Mail server outgoing port issue
Hi, I recently restored a backup and since then the staff are not receiving mail from SupportCenter Plus. When I setup the mail account in Outlook it works fine. However, when I set it up on SCP. I get this message in the System Log. Outgoing mail server settings infomation: sever name/ IP address - smtp.pcubed.biz Alternate server name/ IP address - Email type - SMTP Port - 25 Transport Layer Security - Enabled Authentication username (smtp username) - support@pcubed.biz My outgoing port I'm using
Google Apps Reports
ADManager Plus now offers exclusive Google Apps user reports using which you can view the details about: - All Google Apps users - Active users - Suspended users ManageEngine ADSolutions Team Direct : +1 408-916-9891 Toll Free : +1888-720-9500 How To | Forum | File Permission Management ADManager Plus | ADAudit Plus | ADSelfService Plus | Exchange Reporter Plus | Recovery Manager Plus | AD360
Is there a way to get the Resolved Time of a request thru API?
I have bee using the View Request and Get Request Fields API. But I was not able to find the Resolve Time of a request, Even though the Resolve Time appears on the report generated from servicedesk.
Monitoring https page with credentials
Hello to evryone, From a lot of time iìm sarching a way to monitor a https page at taht i log with username and password. Every tool work only for open http or https page. Can someone help me to solve this problem? Thank you
Managed Engine Recover
Hi team, We have a managed server instance installed in one of our sites, the machine with the instance got disk drive failure, We have the backup of the complete manage engine folder, We need to reconfigure App manage manage server again on the machine and we want to get the same alarms and configurations from the backup folder. please share the way forward to recover the managed server from the backup folder we have. Regards, Joudat Hahmi N
Connect to ServiceDesk Plus Database?
Is there a way to connect to the ServiceDesk Plus Database using my computer and do a database query?
Report for group technicians with age of tickets
I have the query below that tells me each support group and the age ranges of tickets. Is there a way to have each member of the group detailed under the group information with their ticket ages? Also, is there a way to report on task age as well? This is for MSSQL. Thanks. SELECT qd.QUEUENAME 'Group', COUNT(CASE WHEN DATEDIFF(day, DATEADD(s, WORKORDER.CREATEDTIME/1000, '01-01-1970 00:00:00'), getDate()) <= 7 THEN 1 ELSE NULL END) '0 - 7 Days', COUNT(CASE when DATEDIFF(day, DATEADD(s, WORKORDER.CREATEDTIME/1000,
Field / Form Rules
Request for conditions on open text and date picker fields. Is empty Is Not Empty these fields do not have a "not specified" option and these conditions would allow me to use them as if they did
Viewing Tasks behind a Reverse Proxy
Hi There, We have ServiceDesk Plus behind a reverse proxy (TMG and Sophos) and have run into an issue when viewing tasks in the Ticket and Change modules. If the the filter is changed to any option I am presented with an NTLM Failed Redirecting To Login Page. I have increased the heap space in the wrapper.conf file and allotted the RAM size but no dice. The functionality works if I access the http page from the ServiceDesk server name e.g. http://servicedeskserver. We are running the v9.2 Build 9222
ideas on programmatically adding embedded picture to description area
We are trying to come up with a way to add a floor plan map (with room numbers) to the description area of a request, based on a custom dropdown value. For instance, if we had two drop downs on a request, one labeled "Location", then a child dropdown based on the location value called "Room number". So depending upon the Location value, could I then embed inline, a png or jpg or svg file into the description area? This way, if someone printed out the work order, or just by looking at the request,
VIP Assets
Hi, do you have an option to specific some of assets as VIP , any request open form that select assets will change the request priority from normal to high automatically. Thank you
Report showing calls resolved with a time period
We have shift teams that work 7am to 7pm and 7am to 7pm. I would like a daily report that allows me to see how many calls were resolved in this period for the Resolver Group. e.g. calls closed from 7am to 7pm today and calls closed 7pm yesterday to 7am today. Thanks
REST API Assets module?
Hi guys, Any information on the Asset module being used through the REST API? Looks like it maybe hasn't been added yet. If not, there are two specific situations at the moment I'm trying to use it for: 1. Scripting in the automation of Active Directory groups based on Asset details. Specifically we have some 'quiet room' workstations that get pulled and deployed regularly, I want the helpdesk to be able to update the details in SDP and I can periodically run a script to update an AD group for policies
Feature Request - Alphabetize and/or Provide Custom Sort Order Option on Resource Info Fields
need the ability to either Alphabetize or manually change the sort order on resource info fields. If I remove the existing options to create a new list I am not sure what that would do to reports that leverage these
Update Manager hangs while installing 9_8_3_sp-1
Hello, Currently using 9.8.6 (9860) and trying to upgrade to 10250, so I am first attempting to move to 9.8.3 sp1. Every time I run the updatemanager.bat, and select the ppm file, it just sits there with no change after a couple hours. No errors, etc. Any suggestions?
Desktop Central Free Training! Season 2
We were moved by the response and the feedback, for the free Desktop Central training. Based on requests from many of you, we have come up with yet-an-other training program. We have addressed you questions, challenges and feedback to make this training a lot more better. It is the best time to enhance your expertise with the product. This 60 minutes that you invest, for your training will save hours of your incredible time and effort spent for the following activities: Here is the training agenda:
Disabling worklog on resolution template
Hi, 1. How can I disable worklog on resolution templates? 2. What features in reporting do I lose if I disable worklog? Thanks Vinay
ServiceDesk Plus 9224 Released
Dear Users, SDP 9224 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9224 : SD-63823 : In 9220 - 9223, the PO Approver flag is disabled automatically after importing users from AD/LDAP. SD-63916 : Failure while upgrading to builds 9207-9223, when same barcodes with unwanted spaces are populated in the database. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Time of application fields for the user
Добрый день!Вылез некий баг - после назначения ролей , применение вступает в силу через час, а то и более... Если бы он был связан с синхронизацией с AD, то он был бы объясним. Но все роли раздаются самой системой, система хранит назначение ролей пользователям. Зачем тогда такой большой лаг? Эти роли должны назначаться сразу после перезахода пользователя в систему.
How do I edit a previous stage in a change workflow
I'm using 9223. I have a Change in which I need to go back and edit a previous stage. Essentially the Change is in the Approval stage but I need to make some modifications to the Planning stage and update the text in the Roll Out Plan. The Edit link is not enabled. How can I edit this? Thanks.
Getting Fatal Error
Hi, Am using WebNMS 4.7 in one of the swing Application launched through java WebStart. After 3-4 client connections am getting the following error Dialog, while login: "Fatal error has occurred on connecting to the server. The server might probably be busy to allow client connections. Please reconnect or try after some time." The server gets free in about 20 mins, and after that am able to login. Can anybody please help me understand in which scenarios the WebNMS framework throws this error or what
Adding custom attribute
Hi, whenever i create a custom attribute using a template, the modification will be updated in AD permanently or it serves just for specific operations?
Website on Account Page in Support Center
In Support Center on the Accounts page there is a website field. Once you key in the website it will automatically put http:// in front of it for you. All of our sites are https now. Is it possible to change support center some how so it defaults to https:\\ or just not have it put anything in by default so we could type it in the field itself? thanks,
Can't find File Monitoring
Hi, I'm trying to activate the File Monitoring within OpManager, as instructed on the Documentation: https://www.manageengine.com/network-monitoring/file-folder-monitor.html I tried to add an APM Plugin File Monitor but the probe won't let me specify the file age (the parameter I need to observe) so it's not useful EDIT actually APM *will* let me specify the file age, still I'd like to keep most of the monitors under OpManager. I can't find at all the described page under Settings, Monitoring, Monitors:
Issue in 9223 Release
Greetings, Since upgrading to 9223 I am having to go back in and re-add "Purchase Order" authority back to the designated users every morning. I have been looking through the system logs and am not seeing any nightly process that is running that may be changing or resetting this feature but it is happening daily. Has anyone else uncovered additional issues within this release? Thank you, Greg
Custom View Not Working Properly
I've created a custom view to show all open calls. I want to see anything that shows open, resolved or on-hold. In the custom view, I have a group specified, along with a subject filter. The next filter is Request Status - I've tried 'not contains' set to closed to 'contains' set to onhold,open,resolved. No matter what I choose, the view is only showing the calls with request status of Open. Any suggestions on how to get this filter to work?
Import from Active Directory
Hello, I do have some questions or maybe ideas to the Import from Active Directory feature. - Is it possible to specify a base OU for the user search (or maybe multiple OU's)? - The EmployeeID Field; Does it update automaticaly when changed? Or does it update at all from the EmployeeID field from AD? - Does the feature delete requesters that are deleted in ActiveDirectory, or are they just not updated anymore? - What happens to Assets that are assigned to a requester, that will then be deleted?
Cannot configure certain features
Hello, I'm having an issue with trying to configure email notifications. Actually it's 2 issues. 1 - I cannot successfully get to the Server Settings section under Admin -> Product Settings. Clicking Server Settings will load some of the page, but I cannot see anything under the Mail Settings tab. I can also not click SMS Settings or Proxy Settings to load those tabs. Both the Connection and Windows Service links under Product Settings seem to work fine; it's just Server Settings where I have
OpManager 11600 not clearing CPU WMI alarms
Hi, We seem to have a problem where CPU WMI alarms are not clearing after the utilisation goes back down. The monitor was correctly triggered, however for whatever reason it no longer clears. I believe my settings are correct, is this a known issue with OpManager with SP11600? A number of months ago we migrated Opmanager from a Windows 2003 Server to Windows 2012 (I ensured the exact same service pack was applied before restoring the data). At the same time MySQL was migrated to PGSQL using steps
Credential requirements for scanning assets
We are going through some changes in our organization and the Domain Admin account that we were using to scan in SDP has been removed. Our Director wants us to create an account just for SDP to use for scanning our assets. What are the minimum requirements for the credential to be able to pick up all our AD Users and computers and provide the information to SDP?
ManageEngine Servicedesk Plus Issue
Dear Team, We have using ManageEngine Servicedesk Plus 9.2 Build 9223. Professional. We are facing the below issue. 1. Technicians PO approver is changing automatically frequently on daily basis. 2. While scanning through (Hostname,IP address) i am getting 2 asset, If i delete any one of asset it is deleting both the assets. 3. ManageEngine is not synchronizing with AD (Active Directory). I have do manual sync everyday. (Like : New user's and update in AD) 4. PO web page layout needs to be changed
Support for TLS 1.2
Will SupportCenter Plus 8 ever get support for TLS 1.2? Are there plans to update the integrated jdk? Currently, ssl labs is grading a "C". Also, for TLS 1.0 what are all the available cipher? I can find no documentation. Regards
Filter for Tasks: Unassigned Pending - My Group Tasks
Hi folks, I'd like to request a task filter that has "Unassigned Pending - My Group Tasks" Thanks, Adam
ADManager Plus rolls out build 6500
ADManager Plus build 6500 (July 2016) We are delighted to announce the release of ADManager Plus 6500 build with PPM. Please find the new features, enhancements and fixes included in this build, New Features: Smart card authentication: The use of smart cards/ PKI/ certificates has been enabled as additional options for ADManager Plus login. If you have such authentication system configured in your organization, ADManager Plus can be configured to authenticate users through it, bypassing other first
Next Page
