Cannot Login using Mobile App (Iphone)
Hi All, I currently cannot login to the Mobile app, an iphone, using any user that is an Active directory user. Local authentications working OK. The app returns the message "Error Username and / or password provided was incorrect" the password is correct and i have tested with numerous users. I am using pass-through authentication and can login fine into the portal using a laptop, just cannot get it to work form the phone. Can anybody give any tips on getting this working? Log files to check Thanks
Showing and hiding resource fields
I want to show and hide resource fields. Do I need to hide everything upon loading and then show them again when the criteria triggers my rule? Is that how it should work? The user case is onboarding and asset requests: Allocate a desktop handset: ->Hide Telephone Handset models ->Hide headset models ->Call center agent licenses Do you wish to reassign existing handset and/or call center agent? If NO, then show fields regarding phones and models. If Yes, then show fields for questions about existing
Postgresql to MSSQL migration - build 9224 NOT WORKING
Dear Sirs, I'm trying to migrate Postgresql to MS SQL following this procedure (https://forums.manageengine.com/topic/migrate-postgresql-to-ms-sql) Step 1-5 are completed successfully. On step 6 (restore data) I get the following error. Please advice how to proceed since this issue affects our service.
Active Directory Passthrough - NTLM Failed Redirecting To Login Page...
Hi there, I'm in the process of setting up Servicedesk Plus and trying to get the Active Directory Passthrough to work. I've been having issues and after looking at other threads on this forum, none of the solutions have worked for me so far. I'm unable to attach the sso log to this thread for some reason, but I'm happy to provide that, and a picture of my AD config page in servicedesk. Thanks in advance, Kyle
Send email notification failed
I'm getting this error trying to replay request in SDP. Any idea, SMTP works for other services I have. (SMTP service for Office 365) [13:26:06:698]|[08-24-2016]|[SYSOUT]|[INFO]|[70]|: notifyTo::::REQREPLY| [13:26:06:698]|[08-24-2016]|[com.adventnet.servicedesk.notification.action.SDNotifyAction]|[INFO]|[70]|: Orig req id as parameter : 9| [13:26:06:698]|[08-24-2016]|[com.adventnet.servicedesk.notification.util.NotificationFactory]|[INFO]|[70]|: Into send mail notification toAddress : manuel.arce@utitec.com
Setting the SDChangeManager
Hi There, I'm a newbie to Service Desk Configuration I'm trying to setup the Change Management module to be used in my company. I've gotten as far as setting the workflow and having everything running smoothly. The only catch is I cannot set a change manager in the role.
SLA's not working
Hi, I've added 4 new SLA's that are governed by the Priority field of a ticket. When tickets are created they don't seem to take this SLA, instead they take another SLA for 100 Days for our Projects. I've checked this and there are no conditions for this SLA. Does the fact this has no conditions means it takes presidence over the new ones ? I've played around with this on our test system and the solution is the delete the 100 Day SLA but we may need this on our Live system! Q: Should we add the SLA's
Database table cleanup
Hi guys, To try to improve some performance issues with our SDP instance I've cleanup up the old system notifications using the query: delete from notification where (NOTIFICATIONDATE <= '1459429200000' and SENDERID = '1'); Which just deletes any system notifications older than April this year. Seems to have made a noticeable difference. Now that the notifications table is reduced, I can see the next three largest tables are: SystemHotFixInfo ErrorLog HwAuditHistory Is it possible to cleanup these
Corrupt profile? Get NTLM error when open Asset scan summary.
When trying to access the scan summary, I get an NTLM Failed Redirecting To Login Page error. I click on ASSETS, everything looks fine. if I click on any of the items in the Scan Summary section, like "Workstation/Server Detected" I get the above error. This was working fine yesterday and no changes have been made to the SDP application. I can get to everyplace else. I restarted the services and it's the same behavior. My co-employees are NOT having this issue. Wondering what it could be? Using build
How to modify table structure in Solutions edit mode
I have a table I created in solution and now I have to modify it and add row and column. Unfortunately I don't see how to do that. Pls, help.
SD Agent
Hi, How can I make sure that the correct agent scans the workstations in the domain and sends the data to the Service Desk? Thanks.
Scanned Software issue
Dear Team, Please help in scanned software deletion , I wanted to re scanned software but when I am trying to delete the software it gives the below error, please help. MS SQL Build:9217 Thank You Regards, Anujitha Sharma
Announcements area improvements
The Announcements area needs improvement: Limit announcement description to the subject line. Currently the announcement area displays the subject line and a long run-on of the first part of the description before it cuts off. (see attached screenshot). The only thing I see needed in the Announcement list area is the announcement title. Beyond that, the hover preview will take care of providing additional detail should the user need to view it. Create hover preview of announcement without having
Automatic Email Generation
Is there a way for SDP to automatically send emails for the following scenarios: 1. When a requester opens a ticket, to have SDP send the requester an email with the ticket details 2. When a requester opens a ticket, to have the support group automatically notified that there is a new ticket. Thanks
Setting up file auditing on a Windows cluster
I am new to managed engine. Do I need to configure and enable any local security polices on the server or is it just going to the shares / folder properties to turn on the specific auditing under advanced security settings that we want to track for everyone.
Spam filter question
We have several teams that are talking to themselves between the mailboxes configured for each of their group in service desk plus but this ends up creating e-mail loops. You get the acknowledgement request from one side and then the acknowledgement request from the other side and so on and so forth. So if I add their e-mail address to the Spam filter in the "Sender is" field, whenever a groups tries to talk to the other group will it still leave the e-mail come through since it has a ##requestis##
Is there any way to disable the AutoCC feature in SD Plus
Hi, When we reply to a user's request, if the user has cc'd in multiple people then every time the technician clicks on reply, it cc's all those people again. Any way to turn that off as it can be pretty risky specially if the original requester cc'd the whole company then technician's reply will be sent to the whole company unless he/she removes everything from cc text box manually which consumes time that is unproductive
E2005: Not able to retrieve complete data from the MIB.
I want to add FortiGate device on Bandwidth Monitor, but get the error message . E2005: Not able to retrieve complete data from the MIB. how can I fix it.
Celebrate sysadmin day with our sysadmemes!
Who says IT is all work and no play? Not us! In fact, we encourage you to laugh at some funny sysadmemes - it's good for the imagination. Caption these images and pep up the fun quotient. Caption as many as you can and win an Amazon voucher worth $20.* Note: You'll not be able to write your caption in this thread. Please click on the image you'd like to caption and write your captions on the thread that opens. * Winners will be chosen based on the participation and creativity.
Cannot Login to EventLog Analyzer
Hello, My Systems Administrator left our company and when I try to log in to EventLog Analyzer, with any of the logins he left behind, it responds with "invalid login." I tried admin admin but that doesn't work either. What can I do to be able to log in? Thank you. Gloria
Maximum time limit under Access Control
Is there a way to have the system Sign Out the user of a session once they reach the maximum time limit instead of simply disconnecting them from the RDP session? As the way the current system is setup, the user is disconnected from the session, but the system remains logged in with the account that was shared.
Preventive Maintenance
Hi, Is there a way you can export a list of the Preventive Maintenance items you have setup to include Category, Sub-Category, Item, Time etc. ? Not the ones you've created, just the list of items that should get created each day.... Andrew
Features request: passphrase generator instead of password + same user for remote login unix ressource (root test)
Hi! Passphrase are a lot easier to type/remember. Linux console in VMware don't let you copy/paste. Also we use AD integration for all our Linux servers. Since we disable root login, it would be nice to be able to just use one single AD user to check all the root passwords.
Install Windows components like SNMP?
I need to install and enable the SNMP service on my desktops (for Opmanager to see them). Is there a way to install Windows components using DE? I know it's possible using ocsetup in Windows and sysinternals psexec like this: psexec \\COMPUTER –u USER –p PASSWORD “start ocsetup snmp /quiet /norestart”
open a request when contract expires
Hi We have alot of contracts that expire and it sends a email to certain users. How can we make that when a contract is going to expire it should open a request and with this we would be able to add notes and attach PO to the request etc Thank you
Technician Variables in email notication template
Hi We would need that when requesters get email that the ticket has been assigned that we can put in more then just $Technician we would need $Technicanemail $technicianphone since we dont users to reply to the emails we want users to login to the portal. Please have this done ASAP thank you
Creation of incident by user-requestor via REST API
Hello, Please advise me how to integrate the service desk with user-requestor via REST API? The user-requestor does not have the technical key, and without it the incident can not be created. Any other way? Thank you.
Quick Create Settings (for Requester)
Dear Support, Is there any option for Quick Create Settings to end user, as they don't want to complete all the form in incident template. Regards Mooez
Unable to launch new install of SDP-MSP on new OS
Hi ME, I have just built a clean Windows 2012 R2 Standard VM and installed SDP-MSP with the MySQL database and when I try to run it I can't get past the splash screen and have the message '.\changeJRE.bat' is not recognized as an internal or external command, operable program or batch file. Note. This server is doing nothing else and has not been changed in any way since creation. Can you please help me get this POC up and running? Cheers, Chris.
Event Log Templates
Is it possible to bulk upload event log templates. We have identified around 200 event log messages that we would like to assign to certain assets (OpManager ver 11.6). It is a very onerous process to do it manually. Thank you Bob
Connect to the OpManager DB remotely (PGSQL)
Hi, I need to connect to the OpManager PGSQL DB from a remote server. Could you tell me how I can do that? Is the connection from external server permitted? What is the DB name? (it should be OpManager DB) What is the port? What is the username/password? Is it possible to have the DB ER schema of the release 11.6? Thanks, Roberto.
Search contact by e-mail when adding new request
Hi support team When adding new request, user support can only search contact by name. User adminsitrator can search contact by email but other support users cann't. I want to ask how user support can search contact by e-mail when adding new request. Thanks
Populating "Asset Components" in Assets
We use an air gapped system, so I have to add all the assets by CSV spreaddheet. I am trying to get to grips with the Asset side of Service Desk. I can create a server but I want to add "asset components" to the server, like memory, PSU DVD drive memory etc. In the default setup I have under Assets, Asset Components there is only Keyboard and Mouse. I can not see how to populate these option to include Memory, PSU DVD drive etc? I am new to administering this and the previous imcumbent managed to
Manage Engine slow down
Hi, Our Manage Engine environment is experiencing slow down from time to time until the time we cannot access it anymore. Sometimes, when we restart the service, it will be up again. What could be the possible reasons for this? The only thing that we can think of is the large number of file attachments. Will that be a concern? Thanks! Geraldine
New Technician - stuck in a loop on Zoho and SDP login
Guys, I've assigned a user the Technician Role, enabled login for him. He accepted the invitation that was sent out to his mailadres and somehow got caught up in the Zoho account pages. I subsequently went to disable his login, and enable it again, so he gets a new invitation: he doesn't get the invitation email. And when i try to get to sdpondemand.manageengine.com, we always get this page, and we cannot get past this. If we select "participate in your Servicedesk Plus Ondemand company account",
Backup failure
Hi, We are receiving the below error during scheduled backup in the Manage Engine Servicedesk Plus. Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.io.IOException: The process cannot access the file because another process has locked a portion of the file at java.io.FileInputStream.readBytes(Native
Access Control allows continual control
When I set a resource to have Access Control for a specified time, once that time expires, the user is kicked out of the remote session and back to the Resource. If the user clicks on the Open Connection again, the user then has unlimited access to the resource, even though the time is expired for that particular user.
REST API - Get all CI´s owned by a person OR department
Hi all, Is it possible to use the REST API to get all CI´s owned by a person OR department? Thanks, Hans ### Get all CI´s $key = '627CAA04-A195-4EB5-88FB-348A888CAAAA' $server = 'servicedesk-test.DOMAIN.com' $body= @{OPERATION_NAME='read';TECHNICIAN_KEY=$key;format='xml'} $xmldoc=Invoke-RestMethod -Method POST -Uri "$server/api/cmdb/ci/list/all" -Body $body $xmldoc.OuterXml
Email issue since 9226 upgrade
We upgraded to 9226 after having an issue with 9225. Thankfully this has resolved our first issue however now we are using 9226 our notification rules are not working properly. For example when logging a request via email we generate a reponse with the subject: Your IT request has been logged - Ref: $refid For some reason when we log calls post upgrade either no response is recieved or a response is recieved with a reference id that does not match the request that has been logged. Call reference
Question regarding Notification Profiles
Hi I want to notify one person inside working hours and another person outside working hours and in weekends. I can do that, but it takes 4 notification profiles as I see it. One from 00 to 07:59 on workdays, one from 08:00 to 15:59 on workdays, one from 16:00 to 23:59 on workdays and one for the weekend. My question is: Is there any other more simple way to do this? :-) I'm on Opmanager build 11600 Best Regards Claus
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