Email issue since 9226 upgrade
We upgraded to 9226 after having an issue with 9225. Thankfully this has resolved our first issue however now we are using 9226 our notification rules are not working properly.
For example when logging a request via email we generate a reponse with the subject:
Your IT request has been logged - Ref: $refid
For some reason when we log calls post upgrade either no response is recieved or a response is recieved with a reference id that does not match the request that has been logged.
Call reference 32866 resulted in the email stating the refid was 32806.
any ideas?
For example when logging a request via email we generate a reponse with the subject:
Your IT request has been logged - Ref: $refid
For some reason when we log calls post upgrade either no response is recieved or a response is recieved with a reference id that does not match the request that has been logged.
Call reference 32866 resulted in the email stating the refid was 32806.
any ideas?
Topic Participants
Gandon Ian (DARTFORD AND GRAVESHAM NHS TRUST)
Priya Kumar