Important: Static IP Address for Mail Communication
Dear Users, ServiceDesk Plus On-Demand currently uses the following static IP addresses to send and receive mails: 74.201.84.80 74.201.152.59 74.201.154.214 165.254.168.201 We are expanding our infrastructure and will now be adding couple of more IP addresses. All customers who use their organization's mailbox to communicate with ServiceDesk Plus On-Demand through and who have configured their firewalls to allow access only to the 4 static IP address are requested to make the following changes
How to customize Incident, Service catalog, Quick action menu bar
Hi Team, I would like to customize Incident, Service catalog, Quick action menu bar so could you please let me know how to do it. Example, Created incident catalog called "Windows Software issue " - By default it is showing after New Incident under incident catalog menu bar Incident catalog - software issue [category i need to create ] - windows software issue [catalog that i have created] Thanks Arjun
Unable to save image to external device
Hi We recently purchased OS Deployer 5 (5.0.3,117) but have been encountering issues when saving an image to external USB hard drive. We have tried two external devices, both 2/3 TB and unused. The external hard drives were recognised when connected to a PC but when we attempt to save an image to the device, OS Deployer doesn't see the device and is unable to save the image. The external hard drives can then no longer be used as they are not recognized devices regardless of which PC they are connected
Creating Tasks
Whenever a task is created the browser closes. I tested this on I.E 11 and on Chrome. I enabled popups on I.E.and now receive message "The webpage you are viewing is trying to close tab" Do you want to close tab" If I say no the task creates fine. In order for it to work in Chrome I have to do a save and add new. 9.2 Build 9213
Remove -> re-add technician effect on tech history?
If I remove a technician's account, then re-sync AD , then re-add the technician with the same credentials, will he still be attached to his long term history on requests and changes and custom views? I have a tech who is getting weird behavior and I believe this is a solution. Thanks
ServiceDesk Plus 9226 Released
Dear Users, SDP 9226 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9226: SD-63712 : Unable to login into application when passing user name and password as parameter. SD-63873 : Duplicate assets found when searching an asset. SD-63692 : Unable to create Purchase Order from Purchase Request when modifying the requested item name. SD-62640 : Software compliance does not get updated properly when workstations
PMP - Is the license only restricted to Administror or also Password Administrator?
Hello, on the license page (https://store.manageengine.com/passwordmanagerpro/perpetual.html) i´ve seen, there is for each license a restriction to Administrators, not Named Users like in other products. That means, with the first license (2 Administrator) i can have 100 user with Password Administrator and Password User to work with the license?
Can't able to see a technician
Hi, I created a technician but I can't see him. He is active because he can manage tickets (reply, close). I would like to add a new role but I can't. If he try to create this technician again, the message is : "Login with same name already exists. Please provide a different value." Have you got the same issue and have you a solution ? I don't want to delete and create again the technician because all tickets he has closed will be blank for the field technician. Regards Sylvain
Built-In admin account counts as technician license?
I don't understand if I can not delete or even edit the built-in admin account then why is it counting against my technicians license? I don't want anyone to ever use built in admin account.
Restrict Incident Request Types to User Groups
I want to restrict Incident Request types to specific groups, for example I only want users that are part of my HR group to be able to create requests that are related to onboarding and offboarding. I do not want any other users to even see those options. Is that possible?
Wipe for Laptops
Hi All! DC has nice feature - wipe for mobile device. What about wipe for laptops ?? http://odarchuk.com
Where to find latest Hotfix?
We're on DC 92080. The latest SP on the DC_SP-and-Hotfixes_Site is 92082. The actual Version seems to be 92093 with Autoapproval supported since 92091. Where can i find the most recent Version? Kind Regards Rainer
After migrating to MS SQL
Hi, I've recently migrated the patch management database to our MS SQL server. I see that postgresql is still running in the task manager and ME is the only software that uses it on our server. Is it possible to deactivate it completely and remove the according data from the server safely?
AD user locked from SDP-MSP
Hello, I have a question. It happens on a regular basis that one of our users get's locked in SDP-MSP after a couple of failed login attempts. It happens when the user is locked in AD, but not always. When we unlock the user in AD, the user still can't log in SDP-MSP. How long does it take for SDP-MSP to synchronize with AD? Do you have a query we can use to check which users are locked? How can we unlock the user in SDP-MSP? I've seen queries to unlock administrator bad logins, but not for non-admin
Scheduled reports after SD+ reinstall
Hi, I recently had an incident with SD+ that made me reinstall with your help. I was able to restore attachments and everything but scheduled reports. Can you please let me know which files/folders or how I can restore this reports? Thanks
Planned maintenance of our US Data Center
Dear Customers, As a part of our annual infrastructure maintenance, we will be upgrading our US data center infrastructure from September 3rd 2016 to September 10th 2016. While we carry out this upgrade, SDP OnDemand service and all Zoho services will continue to be operational. We do not expect any major interruption and you should be able to continue using all services during this upgrade. We will update this forum post once the data center maintenance is complete. Meanwhile, in case you do experience
how to configure sms gateway to servicedesk plus
Dear Support, We have SMS Server for sending SMS to our technicians, we use the IP Address of Server and port 10001 for sending SMS. Kindly guide us how to configure this server to SDP Regards Mooez
Move and Duplicate Tasks between Modules
Has anyone else wanted to see the ability to move a task around between modules? Example: You're working on a request, and as you work you find that it is a bigger effort than initially thought. So, you want to begin working this as a project. You can currently link the project to the request, but to see or manage those tasks, you have to click on Requests, then tasks and manage them at the request level. You can't link them to milestones. Request Task: The tasks on the project and the request
Notification Bell Stopped Displaying Message Count After 9222 Patch
This bug has persisted through multiple patches now. Has anyone else experienced this?
How to delete old / useless reports?
I am an SD+ technician. How do I delete old reports created that are no longer needed? Thanks.
Resource discovery
Hi When using resource discovery, 1: Would it be possible the make a rename of the group, on import, and keep the AD-sync? -right now, the group is going the be named as it is presented in the search list: exsample: "servers@system@applications@domain" I would like to be able to rename it, without doing the import, and afterwards go to "resource groups", and rename it there 2: Could resource discovery also be made to support import/sync of users, under a selected OU and sub OUs? -The best would be
Sorting resource discovery - windows/AD
Hi When using resource discovery, the search result is just one long list the OUs or Groups. It is not presented in alphabetical order, which makes it very hard to find what i am looking for, when there are thousands. Is there a way the get the result presented in alphabetical order ?
Agent for log file monitoring in LINUX
Hi, I am using Opmanager Agent to monitor application logs on Windows servers it works great. But i also wanted to use the same feature in LINUX server. How can i do that please suggest me Thanx&Regards, Jammy
NEW API - Outage History
Hi, The option to add the reason for an outage was removed from the new interface? I can't find on new interface. I use it alot in my reports. Thanks for your help. Regards, Bruno Lorensi
Widgets or reports for Vmware datastore with most usage
Hello. I use the widget and report for "Volumes with most disk usage" frequently, and I would like to have a similar report for Vmware datastores. I know that I can go to each vcenter server and look at them there, but no widgets exist, and it would be handy to see free or used space in percentages. Is this available? I am running the latest service pack for Opmanager 11.6.
Cannot remove not used Fields - Problem while saving Request Template
Why can't we remove not used (though some years earlier we used it) Request field such as "Product" - system gives "Problem while saving Request Template"?
Auto-populate request field based on the account
Hi Is there any way to auto-populate the value of a request field based on the account? I can't see an obvious way of doing this using the field and form rules. I'm rubbish at Javascript, so forgive me if this is really easy! When a support rep chooses the contact (and thus account) for a request, I'd like the field on the request to be initially populated with the value of a field on the account. Thanks Chris
Delete/hide old and useless Reports
I have some Admin rights (I access Admin Tab), but can't delete Reports, created by other people (and some of them don't work in our company 1+ years, so they can't delete either). "Reports" Tab is becoming crowded/messy... ALSO, it would be very useful to hide default reports, that we don't need.
RESTFUL API + item state
Hi, lately I was playing with RESTFUL API which I find very useful for batch tasks, but I came across situation I cannot overcome. Is there a way to check e.g. if there is already alarm enabled for a certain group of monitors? Let me give you an example this should enable alarms for the group: http://127.0.0.1/AppManager/json/EnableDisableAlarmsAction?apikey=xxxxxxxxxxxxxxxxxxxx&haid=10000137&alteraction=enable this should disable them http://127.0.0.1/AppManager/json/EnableDisableAlarmsAction?apikey=xxxxxxxxxxxxxxxxxxxx&haid=10000137&alteraction=disable
Application Manager have problems Resource Down but green Health and Avaliability
Hi When I upgrade JRE and move to new host CentOS6.5 to CentOS6.8 Application Manager have problems Resource Down but green Health and Avaliability I have problem all monitor linux server stop >> green , amazon server stop >> green
Are you API about ServiceDesk Plus - Part 4
There are currently two main options used to run PowerShell scripts from ServiceDesk Plus, the 'Request Custom Menu' or 'Custom Trigger' options, available from 'Admin > HelpDesk Customiser'. Both of these configurations will have an option to execute a script and, in order to run a PowerShell script, you will need to use the following command as an 'Execute Script' action: cmd /c powershell.exe -WindowStyle Hidden -file c:\ManageEngine\ServiceDesk\integration\custom_scripts\testscript.ps1 $COMPLETE_JSON_FILE
Group Object reporting issue
I'm currently working with manage engine support on an issue with my instance of AD Manager after a service pack change was made last year. The issue is whenever we attempt to run a group object report it seems to hang like it doesn't finish. The vendor informed me that this is because the product has been modified to perform a domain sync with all group objects in the domain after generating the group report. Because we have 14,000 objects in our domain it hangs up the group object report for 30-40
Exchange Anti-Spam Updates / Windows Defender updates
I never see these become available for approval or deployment. Does ManageEngine not support the Exchange Anti-Spam Updates or Defender updates? We do run a very nice behavioral based AV but like to run Defender as a backup. As far as the Anti-Spam updates, I don't see how that is not happening. We also run an anti-spam firewall between our Exchange and the WAN boarder but it doesn't always catch everything and it's nice to have those Anti-Spam Updates. Thanks,
Is it possible to run a powershell script upon completing account creation
Hi, I know that under Create user and Modify user template, there is tab called Custom attributes. Under this tab there is an option to run a custom script. In the examples of the script->it only shows vbs not powershell. Is it possible to run a powershell script upcon sccessful user creation/modification?
Wildcard SSL Cert
I have a wildcard SSL cert that I already have for multiple items on my domain. Am I able to install an existing wildcard SSL for SD+ or do I need to procure a different SSL? If I can use the wildcard, what is the process to install it as I would not have created any CSRs. Thanks
Configuration check
If I create a configuration for all users to place an entry in the registry and that entry is deleted by the user. Will Desktop Central check and if the registry entry has been removed, will it reapply the configuration? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Software Assets
Since ServiceDesk Plus does not treat software as assets that can be linked in an incident request, I'm curious how others are handling this situation. If you have an incident request for an application that is crashing, hanging, or otherwise misbehaving, how are you linking the software to the incident? Thanks, Robert
Finder user phone number from asset
What is the shortest path/method to find a user's phone number when looking at the asset is SDP?
Multiple requests at once using servlet API
Hi, I would like to know how I can create multiple requests simultaneously using servlet API (http://machine_name:Port_Number/servlets/RequestServlet). Please guide me to a post if this is already posted on the forum. Thanks
Purchase order - Valid exchange rate?
Hi All I'm trying to add a purchase order but when I try to save it I get a message saying 'Please enter a valid exchange rate'. Can someone please tell me where the exchange rate is set? The daft thing is that this is pretty much exactly the same as a PO I created yesterday which didn't ask me for an exchange rate. Same product, same supplier, different delivery address. Supplier address, delivery address, and billing address are all set as in UK. Any ideas anyone please? Many thanks, Paul
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