Unknown type for discovered VMs
Hi - when I add a vCenter virtual appliance to perform an automated VM monitoring, the VMs are correctly added to OpManager - but the discovered VMs are of type "Unknown". I have created a set of templates that via SNMP that correctly recognize each host (tested with the VMs IPs) and monitor a different subset of metrics, but I can't find a way to automatically associate the SNMP credentials to the automatically discovered VMs. The only workaround I found so far is manually re-discover the VMs adding
Notifications
When an Incident is created we have the option to decide who in a group gets notified. I do see that this is the same when a Task is assigned to the group. Is that correct? I have to uncheck notify group when Task assigned to group since not all Technicians be working off of task. If this is not an option can it be added in future releases?
Project ID in the Requests listview
Guys, I've asked this quite a while ago, but i would have like to see the project ID visible in the Requests listview. Currently this is not possible: You have to go to the project to see related requests Or you have to open a ticket to see to what project it is related Two things: This is crucial to me, and i am working a few months without it now, working my way around it. And this is a huge problem for me and my colleagues. So currently i do not use the Projects module because of that issue.
How to link similar help desk requests and resolve those at one go?
Here's a short video explaining how you can link similar help desk requests and resolve them all together. This feature reduces the time spent on redundant requests thus increasing the productivity of the technician. Here are more such short videos to help you get the most out of ServiceDesk Plus. Brief explanation of the video: Step 1: The similar requests are selected Step 2: "Link requests" is selected from the "Actions" drop-down menu. Suitable comments are entered and the requests are linked.
Plain XLS formating when exporting Report
SCP Reports are very used in our company. And most of those Reports are exported to XLS for additional functions/graphics/pivot etc.. However, the exported file looks OK, but it's impossible to work with - we need "plain data" for further processing, not "good looking". I attach an example of very simple Report: there are totally empty A, B, D, G, I, K, L, M columns; column F (if longer report, plus other columns, like W, AJ etc.) are merged. there are totally empty 1, 3, 10, 12 rows and row 4 and
Depending on Field and Forms Rules in ServiceDesk Plus?
The 'Field & Form Rules' is a great new feature for Request templates in ManageEngine ServiceDesk Plus. The feature allows for the creation of dynamic forms that change in response to selection of field values and content. Whilst there are standard actions that can be defined for a Field and Form Rule, such as Enable / Show / Hide / Mandate fields, there is also an 'Action' option to 'Execute Script' which allows for even further customisation. Now Zoho have a couple of sample scripts, one of which
Desktop Central MSP API?
I'm wondering if there is an API that would be accessible through PowerShell to be able to run custom reports? I need to pull a Missing Patch report for multiple clients a week before their scheduled patch deployment, and using Powershell would make this very easy for me instead of having to filter out everything manually (very tedious). Any help would be greatly appreciated!
Browser issues with Password Manager Pro
Using Chrome, the password explorer does not populate. It stays stuck on "loading...". It works in IE. Using IE, when viewing a resource as an password administrator in the user group that the resource is shared with, and the user group is set to "manage resource", the action tabs do not show on the screen ( Add, Delete, Customize, etc... ) but they do in Chrome. IE Version 11.0.96 Chrome version 51.0.2704.103 m PMP version 8501
Support Rep Availability
I know you can look under the Home tab...via the Support Team or the Scheduler. But, is there a way when you are viewing the Request tab (or while you have a request open) to be able to see if a Support Rep is "Online"? Any assistance would be appreciated. Thanks! Shari
Agent mode
I am trying to reset a domain password using agent mode. I have installed the appropriate agent on the DC, and started it with an account that has domain administrator privileges. However, when I execute the remote change, it failed and states that the agent is not installed on the DC. The DC listed is the same one that the resource was imported from, and the agent is indeed running on that particular DC.
Key Manager API Access
Hello, Is this Key Manager support API access? We have all automated process using Chef / Scripts for SSL / SSH keys. Does this product support all functionality through APIs ? How about the High Availability and Distributed model of deployment like the MSP ?
Status Resolved not sending notification
I have found another issue. When I set the status to resolved SCP does not send a notification anymore. This has only stopt working whren I update to version 7.6. This funtion was working in the pervious version of SCP This is how my setting are now do I need set anything else? Regards, Allistair
Password Expiration Notification
Hi everybody! Since i update my ADSelfService Licence to 5.3 build 5311 i have some unusal behavior of my application. Users recieve Password Expiration Notification Message even When they changed it. I don't know why? Thank in advance for your reactions.
Custom oid counter
Gents, Can you please explain, what does mean this expression: oid="((.1.3.6.1.4.1.789.1.5.4.1.16<32) | (.1.3.6.1.4.1.789.1.5.4.1.17:4294967295))*1024" What do mean operations: "<32" "|" ":4294967295" -- divide by 4Mb ? Where to see all possible math operations for oids ? Sorry if my question is silly ) Thanks
ServiceDesk Plus on deman REST API with VB.Net
I'm trying to develop a small web application with VB .net ASP. I got authkey from link. But GetResponse always returns error 400 bad request. Can somebody suggest what's wrong with my code? strID is request ID. Dim sData As String Dim request As WebRequest = WebRequest.Create("http://sdpondemand.manageengine.com/api/json/request/" & strID) Dim myProxy As New WebProxy("xxxxxxx", 8080) myProxy.BypassProxyOnLocal = True request.Proxy = myProxy request.Method
Expiration Notifications
is it possible to separate the Expiration Notifications and Self Service Notifications? Either allow a distinctive email address for the Expiration notifications and a different one for Self Service notifications? Or can I host the Expiration function on separate sever.
Remote Server download all languages patches
Hi there I can see that all our Remote DC servers downloading all language patches even not needed for current region For example London DC has only English language machines but I can see packages for Russian, Chinese, Romanian In case of Windows 10 patches too big, it's extremely loading WAN. It has to be redesigned to optimize Remote DC sync... Dmitry
Are you API about ServiceDesk Plus - Part 1?
The REST API in ServiceDesk Plus is a very powerful integration tool. However, the information available about how to use the API interface can be a little confusing for non programmers. Hopefully the following will help the uninitiated amongst us. Some terminology first ... REST stands for Representational State Transfer. (It is sometimes spelled "ReST".) It relies on a stateless, client-server, cacheable communications protocol and, importantly for us, in virtually all cases uses the HTTP protocol.
Are you API about ServiceDesk Plus - Part 2?
Hopefully in Part 1 you've had a chance to review what kind of operations are available through using the API. The next challenge is to actually make the API work in practise. First off to use the API interface you have to configure an API key against a technician account. This could be a suitable existing technician account or you could create a new technician account specifically for use with the API interface. Either way you will have to ensure the technician account has sufficient rights for
Are you API about ServiceDesk Plus - Part 3?
Continued from Part1 - https://forums.manageengine.com/topic/are-you-api-about-servicedesk-plus-part-1 Part2 - https://forums.manageengine.com/topic/are-you-api-about-servicedesk-plus-part-2 It's potentially possible to write your own workflow for ServiceDesk Plus using external scripts to interact with the ServiceDesk Plus API. There are various scripting languages we could use but, for simplicity, I'm going to use Microsoft PowerShell. PowerShell is widely recognised and should be readily available
O365 management error "Please select at least one license"
Hello, ADManager Build 6500 I'm not sure how to use the O365 Management feature. I have an O365 account setup in ADManager, and it accepts/tests fine. I also have the Azure AD Windows Powershell module installed on the server. When I go into AD Mgmt > Office 365 Management > Assign / Remove Licenses, I see the 3,700 users in O365 and their licenses. However, I don't appear to have any options or features to do anything with them. If I select someone from the list and try remove license or something,
Java 32 bit and 64 bit versions are not being patched automatically
hi guys i have a dilema where i have machines with both versions of Java. 64bit is showing up as needing a patch and gets patched however 32bit is not showing as needing a patch even tho there is a new version available just as the 64bit version. I am told that Desktop Central if it sees both versions it can only patch the 64bit version. Has any of you seen this, any reason why it cannot patch both? Obviously we can do a manual deployment but it would be easier if it was to see the required patch
MDM Self Enrollment
In step 3 of the self enrollment it asks for "Corporate Email Address<your corporate email address>". Can this be a generic email address used for all mobile devices or does it need to be specific to the device being enrolled?
Probe service won't start
Good day I built a new v12 probe and it worked fine; I could log in and get netflow running on it. However when I looked again, the site was unresponsive. I tried restarting the service, but then I couldn't start it up again. I've restarted a couple times but nothing. I've attached screenshots of the error starting the service, as well as the event ID. Please advise. Cheers, Mat
Closing Tickets
Is there a way for Technicians to only be able to close tickets that are assigned to them? Even for Technicians who have Admin rights to Requests module for closing tickets?
software registering
Hello, One of our Assets managers for IT sent me the following; I’m trying to figure out what is the best way to register a software that allows multiple installations but only one user at a time in the asset management module of Service Desk Plus. This happens, for example, with most of our Autocad licenses. Apparently this option is not available, since Service Desk Plus can’t control that kind of usage. Anyway, I’d like to hear from them what they suggest. is this possible?
Reduce the Change ID String
Hi, We've just started to use the change module in ServiceDesk Plus On'Demand. The automatically generated Change ID is very long and hasn't started in sequence, ie '882000002047899' Is there anyway that we can reduce the number of digits used in this ID, and also reset the counter? Thanks! Neil
Limitation of Number of technicians
I want to ask about limitation of number of technicians on manage engine sdp build 9211 as i know there is no limitation
How to add multiple assets to an incident or service request
We are migrating from ServiceDesk Plus to ServiceDesk MSP and discovered we cannot add multiple assets to incidents or service request as we could in ServiceDesk Plus. Is there an upgrade planned to correct this in MSP? Thank you Bob Clark Ontario Systems.
Untrusted Server Certificate Chain Site not showing in IE but is displaying fine in Chrome and Firefox
I have renewed by local server certificate so that it is now signed with signature hash sha256 rather than sha-1 as it is depreciated. I can access the site via Chrome and Firefox but not IE, all I get in IE is page cannot be displayed for some reason and Untrusted Server Certificate Chain among other ssl information in the startout file attached, can someone assist or point me in the right direction before I have to raise a support call. Many thanks Chris
New version
Guys, I've gotten notice that a new version was deployed of SDPOndemand. Probably What's New page has yet to be updated? With regards, Sven
how to importin data from excel sheet to manageengine servicedesk
hello every body i am trying to upload data in servicedesk from XLS sheet and the importing is completed successfully but the imported requested doesn't appear in requests tap
Advanced Analytics for Applications Manager
Hello there! We are proud to announce that Analytics Plus is generally available now, and this power-packed version now has a host of new features. In addition to ITSM analytics (based on ServiceDesk Plus and ServiceDesk Plus MSP), the product now extends self-service analytics to ManageEngine's IT Operations and Support suite. Highlights of the GA release include: Integration with Applications Manager and OpManager, with out-of the box reports and dashboards using operational data, pulled
Advanced Analytics for OpManager
Hello there! We are proud to announce that Analytics Plus is generally available now, and this power-packed version now has a host of new features. In addition to ITSM analytics (based on ServiceDesk Plus and ServiceDesk Plus MSP), the product now extends self-service analytics to ManageEngine's IT Operations and Support suite. Highlights of the GA release include: Integration with Applications Manager and OpManager, with out-of the box reports and dashboards using operational data, pulled
Advanced analytics for SupportCenter Plus
Hello there! We are proud to announce that Analytics Plus is generally available now, and this power-packed version now has a host of new features. In addition to ITSM analytics, the product now extends self-service analytics to ManageEngine's IT Operations and Support suite. Highlights of the GA release include: Integration with Applications Manager and OpManager, with out-of the box reports and dashboards using operational data, pulled in from these tools. Integration with SupportCenter
Analytics Plus now extends integration for IT Operations and Support
Hello there! We are proud to announce that Analytics Plus is generally available now, and this power-packed version now has a host of new features. In addition to ITSM analytics (based on ServiceDesk Plus and ServiceDesk Plus MSP), the product now extends self-service analytics to ManageEngine's IT Operations and Support suite. Highlights of the GA release include: Integration with Applications Manager and OpManager, with out-of the box reports and dashboards using operational data, pulled
REST API - Essential Edition
Hi, We have the Essential Edition and was wondering why some REST API's are working and others are not? We were informed that all should work. Here is a sample of a failed one: curl -X POST "http://opmanager:8060/api/json/device/ConfigureSuppressAlarm?apiKey=XXXXXXXXXXXXXXXX&name=sonar&suppressInterval=3600000" {"error":{"message":"Internal Server Error while processing this request.","code":5000}} Thanks
Support for Exchange Server 2016
Exchange Server 2016 is now supported by ADManager Plus. It enables you to create and manage mailboxes, apply policies, and also generate reports on your Exchange 2016 environment as well. ManageEngine ADSolutions Team Direct : +1 408-916-9891 Toll Free : +1888-720-9500 How To | Forum | File Permission Management ADManager Plus | ADAudit Plus | ADSelfService Plus | Exchange Reporter Plus | Recovery Manager Plus | AD360
Configure notification icon
Hello to all, is it possible to set which type of notifications SDP displays on the notification icon (bell)? Thanks in advance
Talk ITOM: Free training on OpManager | August
A completely free, 2-part webinar series that will help you get hands-on with the different modules of OpManager. Attend the complete series to optimise your network operations. Register just once to enroll in the 2 parts, scheduled for the 17th, and 24th of August in two different time zones. We'll send you separate links to join the sessions before the scheduled date. Part 1: Getting started with OpManager Agenda: - Network Management Plan. - Discovery and Classification.
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