Back end databases supported by ADManager Plus
Hi, Please tell me what are the back end databases supported by ADManager Plus.
Purchase order Approvers
After updating to the most current version I find the majority of my requestors now have a purchase order approver role. Since we have only user authorized to approve a PO suddenly having all my users now appear in this list is to say nothing less than annoying. The only thing more annoying would be to have to edit each user individually to take away this option. see image below Please tell me this is not the only way
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Roll up your sleeves and get started, for this week's caption contest is now open! Let your imagination run wild and caption this image to scoop an Amazon gift voucher worth $20*. Note: Please write your captions as comments to this post. We've more images here that await your captions! Caption as many images as possible to hike up your chances of winning *25 winners will be chosen based on their participation and creativity. Terms and conditions
Creating an issue via Rest API
Hey all, what fields are required when creating an issue via rest API to create an requester account, alongside with his/her's e-mail address, so SD+ would send automatic notification for a new request created? Best regards, Marcin
How to remove IPAM and NCM Modules from OPManager 12.1
Is there any way to remove the IPAM module from OPManager 12.1? When Logging in, I keep getting messages that I have exceeded the number of addresses that can be monitored by the IPAM. I don't want the IPAM or NCM modules. Is there any way to disable them?
Unable to delete a Support Group
Hi I am unable to delete a Support Group in SD Plus - I have removed all the technicians associated to the Group but no luck - Just comes up with a message - Groups cannot be deleted. Please assist. Randall
Requester details being reset?
I just noticed something odd with SDP since updating to build 9223. Here is a brief description of what is happening: We have setup our VP's as VIP requesters with the checkbox selected to approve PO's. Today I attempted to create a PO but neither of the VP's were listed. I opened the Requester section under the Admin tab and both had the checkbox for PO Approver unchecked overnight. I have reset it back to checked, but is there a reason this might be happening?? Thanks Jason
Complex Spam Filter
Hi, Trying to set up a relatively complex spam filter . To simplify, I need to be able to apply the following rules: 1.Sender is address@domain1.com and subject contains 'Acknowledgement' 2.Sender is address@domain1.com and subject contains 'Information' 3.Sender is address@domain2.com 4. Subject contains 'Automatic Reply:' With the rules being limited to all criteria being matched or any 1 criterion being matched I don't see how this can work? If I select 'Match ALL' then emails from domain2
Requests queue by users
Hi, since we migrated from pay licence to free licence on SDP, our users cant see their new requests on the SDP portal. It's showing only the old ones But there is more requests from this users. Is this a licence limit?
SupportCenter Plus integration.
Hi I am looking to integrate SCP with Akritiv based on Salesforce. I have had a look at both the Jira and SDP examples and need the following information please. 1. What JDK version should I use to compile my code. 2. Any other documentation available other than the admin guide would be appreciated. I would like to create an external action where the ticket is forwarded to an address but specific fields are read into an XML file and this is attached to the ticket before it is forwarded. Is this possible?
SQL command not properly ended on database query monitor
I'm trying to set up database monitor query but running into some issues. Trying to run a very simple query as the one below: select 'STATE', v FROM DPAADM.CONPRM where P = 'PI_HEARTBEAT'; But getting following error msg at the top of the page when trying to save: Got ORA-00933: SQL command not properly ended The query works perfectly fine on toad. What is frustrating also is that even after putting in another query copied from another healthy monitor and saving it, at the top of the page it shows
Can't delete sites and accounts for technicians
Hey again :) I am experiencing problems with changing accounts and sites for a technician. If once assigned, I cannot delete them - the application confirms successful change, but when I enter the technician's account again, everything is as it was. Best regards, Marcin
Query - SQL error? (postgressql)
Hi I'm working on a query, but have hit a wall when only halfway there. Can anyone tell me please why this works: SELECT aau.FIRST_NAME AS "Requester", COUNT(*) as "Total" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID WHERE (wo.ISPARENT='1') GROUP BY "Requester" But this: SELECT aau.FIRST_NAME AS "Requester", COUNT(*) as "Total" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
Guest user
Hello, Is there anyway requester can open a ticket without login credential!? We are using ServiceDesk Plus MSP and I want to know how people can open ticket manually without user name and password. Thanks Ali
Change OpManager login screen
Hello, Is there a way to customize OpManager v12 login screen? Thank you
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Change Template FileAudit
Hello Guys Is possible customized the Portal with logo of the company and change the login portal? Regards
One more report request, time to resolve
MS SQL, build 2016 Stats for Incident Requests + Service Requests Time to resolve by technician, by year/month Resolved under 10 minutes Resolved under 30 minutes Resolved under 60 minutes Resolved over 60 minutes Total resolved Month Technician 10min 30min 60min 60+ Total Resolved This one is tricky. I had it with our last system which is my management wants it now. Help is appreciated. Thanks
OpManager v12 REST API
Hi, I am looking at the REST API documentation here: http://help.opmanager.com/rest_api In the alert section, most APIs require the parameter 'entity'. It then adds that entity uniquely identifies the failure object within the source.Events will be correlated into alarms according to the entity field. Multiple events with the same entity will be grouped as a single alarm. So are entities the interfaces of a certain device or are they something else? Thank you.
Moving an issue between account
Is there a possiblility to move an issue between different accounts? As of today I found only the option to move it between different groups withing an account, but a possibility to move it between accounts is vital for my implementation. Best regards, Marcin
Linux installation problems
Hi, I'm having trouble on the installation, and wasn't able to get anyone through support. I'm installing on a linux server (ubuntu 10.10). This is all I get when I run the installer: # ~ops/ManageEngine_PMP.bin InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ................................... ................................... ...................................
Multi departmental -- Solutions
Hello ME, Is it possible to have one solutions db that can be seen between portals under one organization? Please advise. Regards, Era
Templates for Status change Reasons
Allow us to create templates for Reasons under the Request Status Scheduler. This would save technicians time if we could have canned reasons available from a pick list when we change the status.
12 Month Rolling Report
Hello! Is is possible to add the option for 'Last 12 Months' to Matrix and other reports? I have a need to build a report which is automatically generated which would show Request Count by Level for each month. The best I can currently generate is 'Last Quarter'. Further, is it possible to show a Graph to illustrate this data in the same report? Thanks
Daily email alert notification - how to resolve/disable
Every day, the technicians in our ServiceDesk get about 25 emails that all have the exact same message. I'm wondering how to either resolve whatever is triggering the alert, or disable this alert. Entire message pasted below: From: Helpdesk <helpdesk@***.com> Date: Monday, July 25, 2016 at 8:08 AM To: *** Subject: SDP Notification: Warning : Mail fetching Dear Technician Product Name ManageEngine ServiceDesk Plus On-Demand Build No. 1606 System Error Notification Dynamic User addition i.e. Add
Can't find "Apps" tab under OpManager build 12100 (APM Plugin)
Hi, the title says pretty much it all - under the main interface of OpManager 12100 there's no "App" tab. Given the (obsolete?) instructions found here https://www.manageengine.com/network-monitoring/apm-plugin.html#InstallInstruct it should be present. The binary is running in the server, the Application Manager page is reachable at http://<opmanager_ip>:9090 but it will only allow a login through OpManager. Under Settings -> Add-On/Products Integration the Application Manager tab is correctly configured.
monitoring vm host + removed eth interface
Hi, another case with strange Application Manager. I've got virtual machine with linux which works fine and the machine is a match with existing monitor templates. Unfortunately, periodically strange errors show up saying that there has been network interface missing. I've checked the hypervisor log and vm configuration for any issues but all is working without a glitch. The problem is, I constantly get those errors Acknowledging such alert brings back the host to a green state but but it doesn't
Business rule not executing
Hello, We have 5 business rules, every rule is working except this one. This is the first rule that is executed. This is the rule: When i'm check the System Log this is the "info" message DataObject for Notification: <WritableDataObject> <Tables> [AaaUser, NotificationContent] </Tables> SelectQuery Object: Select columnNames=[NotificationContent.NOTIFICATIONCONTENTID, NotificationContent.NOTIFICATIONTYPE, NotificationContent.SUBJECT, NotificationContent.CONTENT, NotificationContent.ISENABLED,
NetFlow Analyzer: both 80 and 9996 application port are closed. why?
I have just installed NetFlow Analyzer Free Edition on Linux Mint 17.3 Cinnamon, but both 80 and 9996 application port are still closed. i have restarted my PC but nothing has changed. How can I fix this problem? How can i get the web interface on my browser? xxx@xxx-PC ~ $ ifconfig -a wlan0 wlan0 Link encap:Ethernet HWaddr 00:08:ca:34:26:ad inet addr:192.168.1.5 Bcast:192.168.1.255 Mask:255.255.255.0 inet6 addr: fe80::208:caff:fe34:26ad/64 Scope:Link UP BROADCAST
Addition of 'Expires On' column in the Contract section
Hi, Think I already know the answer, but asking anyway - in the 'Contract' tab under the contracts, I wish to add an 'Expires On' column which will populate it with the 'End Date' I've put into the 'Active Period' field. This way I can see with a quick glance which contracts are coming up to expiry, rather than await a notification from the system on the date assigned to it. Kind regards, Craig Blackburn
Where to download the latest OpManager upgrade packs from?
We are running version 11600 and I would like to download the latest version is a new version is available. Where can I find these downloads?
Update to 9223 succeeds but leaves SDP unusable
Hello, Just wondering if there is a known issue around updating from Build 9218 to Build 9223, where-by the update works, but the interface becomes unstable. Has anything been reported as yet? If not, I will log a call. We have tried the update three times with the same outcome everytime. Cheers, Ben
setting order for display of Incident templates.
Hi - ability to sort Incident templates, would be good to move them around somehow. I can't work out how to do it, so if there is a way at present, let me know
Report for Tech Availability
Hello, Is there a report that could be generated to show the Technician Availability for the current year? We are running Version 9.2 Build 9217 with MySQL Thanks, Ralph C.
Link to Resource?
Is it possible to create a URL to a specific resource in PMP? I can link to the Resource list view page, but would like to create a link in Confluence to the resource in PMP. Assume that the user clicking the link is logged in to PMP and has permission to view the resource. Thank you.
Questions about OpManager Central and Probes
Good Morning. I want to purchase OpManager Enterprise for our company, but i have some questions to ask: 1.- Can i create notification profiles and device templates on Central that can replicate after to OpManager Probes? Question is because a friend of mine have tried to configure on Central but when he checks dispositives on his Probe server those templates aren't replicating over there. 2.- Can i have 2 equipments with same Ip address but in different probe servers? Thanks in advance.
Change theme in V12
Hello I'm currently trialling V12 of OpManager, and finding it very difficult to get around. Please can you confirm how I change the theme? Thanks
Report stats for a specific group
Would it be possible to get a report with the following: Month request resolved Technician is part of a group called "Service Desk" Want a count of FCR calls, non FCR calls, total calls resolved per technician Calls resolved from start of year to current date or from "start date" to "end date" if it's easier Sorted by Month then Technician So something like Month Tech FCR Non-FCR Total Calls Possible for a MS SQL with build 9216? Also possible to be prompted for date parameter? Thanks
Problem with e-mail notification when an issue is added to a group
Hey all, I've encountered a situation as follows: - account created in SD-MSP (X@X.X) - support group Y in the account created - business rule created (if sent to X@X.X, then place in support group Y) - when sent, group assigned correctly - notification rules - when issue created, notify technicians The problem is - I do not recieve notifications when an issue is created. When it's updated - it's okay. Now - I went into the group and checked the option notify a group of technicians when an issue
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