How to link similar help desk requests and resolve those at one go?
Here's a short video explaining how you can link similar help desk requests and resolve them all together.
This feature reduces the time spent on redundant requests thus increasing the productivity of the technician.
Here are more such short videos to help you get the most out of ServiceDesk Plus.
Brief explanation of the video:
Step 1: The similar requests are selected
Step 2: "Link requests" is selected from the "Actions" drop-down menu. Suitable comments are entered and the requests are linked.
Step 3: One of the linked requests is selected. A note is added by selecting "add notes" from the "actions" drop-down. This note is added to all the linked requests.
Step 4: New work log is created to note the time taken to resolve the issue. This log is added to all the linked requests.
Step 5: The resolution is added in the "resolution" tab and is added to all the linked requests.