Show Which User Recently Import
Hi Dears Is there any way to show me which users are import currently from the AD? Its good to show the recent added user to SDP to set policy on them and something like this. Thanx
ServiceDesk Plus 9225 Released
Dear Users, SDP 9225 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9225: SD-48827 :The access denied exception caused during the backup of physical files from file attachments, inline images etc., results in schedule/manual backup operation failure. Now, We ignore the files which cannot be included, complete the backup operation and mark the backup status as PARTIAL. The skipped files are added to
Duplicated user
Hello, We just enabled AD Authentication but we also had a few pre-created users. Now here is when our problem kicks in: when a pre-created requester or technician logs it creates a duplicate user? Also if the user were a technician, it cannot login in as a technician when the domain is selected. Are there any easy solution on this 'problem'? Because now its a closed helpdesk system where there are only a few users that can request, but we would like to open it up next year so we are heavily testing
Go Up Or Down Category Subcategory Item
Hi Dears Is there any way to change the priority of the items in the list of category subcategory and item? I think something like report form that user can change the items and send them up or down could be better for some reason. Thanx
Email Notification select specific OUs not working?
For some reason, when trying to specify an OU in the To: [domain] field for "Send Enrollment Notification via email", it persists to ALL. It never allows me to specify an OU. I thought this was a browser issue, but it happens on all browsers, all systems. so its repeatable. Why am I unable to target specific OUs? Am I missing something here? Running on the latest version of ADSSP.
Can I get user to confirm email address for two-factor auth?
We'd like to get our users to type the email address associated with their enrollment in order for the validate code to be sent to them. Is this currently possible?? Any chance it could be added if not? Cheers, Glenn.
stuckedup in application layer started
"Inside Change JRE" =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\ManageEngine\ServiceDesk\bin\\.. . JAVA: C:\ManageEngine\ServiceDesk\bin\\..\jre\bin\java . JAVA_OPTS: -Dserver.dir=C:\ManageEngine\ServiceDesk\bin\\.. -Dprogram.name=ru n.bat -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerIm pl -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,Ad ventNetDeploymentSystem.jar,commons-logging.jar
How to query an Assets Status in a design form
I am trying to create a service catalog for equipment loaning. I would like the user to be able to choose from a list of items and when chosen SD to check status of the item and if it is available to assign the asset to that user, if not to return a message etc Is this possible?
Getting '80072030' error when attempting to create new security groups
Hello, I am trying to add/create new security groups in Active Directory, and when I attempt to do so, I receive the following error against each record: Error In Creating Group,There is no such object on the server. - Error Code : 80072030 I have gone into Domain Settings/Actions/Update Domain Details, and selected both OU and Groups to refresh. I then get a "Refresh request is being processed, the data will be updated in a few moments." message. How can I tell if/when this process has completed?
Unable to Register Probe to Central Server v12.1
I cannot seem to get a probe registered back to the central server. I have tried installing the probe in both 64 & 32 bit mode with the same error that: Probe Registration Failed. Central Server http://X.X.X.X:443could be down Would you like to Continue? I am using a windows 10 professional OS which everything seems to install correctly including the windows service. If i open a browser and go to mentioned address the central server login page comes right up on
On dashboard add a widget with a Postgre query
Is the anyway to create a php or html page to add as a widget that shows the logged in user assets? and add that o dashboard with widget function. For example: When a requester logging in, and on his/hers dashboard all assets that´s are assigned to him/her shows up.
Query recently disposed assets
Would like a query on Assets disposed in last 30 days including Asset Name Asset tag Ci Type Vendor name Disposed Date Disposed By and 2 UDF fields called "Operational" and "Sanitized" Currently on build 9220 and MSSQL Possible? Thanks as always
Work log + Tasks report
Hi Team, I need to make a report with the time spent in a request, I custom it Tabular report - Time Spent... but the report don´t add the work logs within the tasks, so the report is partiallly useful. The report must contain (minimum) - Request ID - Account - Subject - Time spent technician - Dates - task name (if exists) etc.. I don´t know Postgres query, i need to obtain the total of hours spend in a request tasks and work logs. Thanks for further help Mike Diamond
Bulk Update of the resource Description ( or any other attribute ) in PMP
Hi I cannot see a way of bulk updating the description held in some resources. I can see the SQL table [PassTrix] . [dbo] . [Ptrx_Resource] has a column [RESOURCEDESC] which has the incorrect value I need to update so can I simply update the table directly or is there a way of doing this in the web portal?
Disable Automatic Database Backups
We are currently running PMP 8.4.0 8404. our DBAs run daily backups of all SQL databases including transaction logs, and prevent any other application performing backups unless it is justified. As PMP by default try to perform a database backup, alerts are raised as access is denied. To prevent backup conflicts and raising of alerts, the DBA team has requested to disable the application auto backup settings. However, when we go to the "Scheduled Backup" configuration within PMP, there is not an option
Error when chaning/adding additional fields/categories
We've recently updated our Password Manager software to version 8.5.0, build number 8502. Following the upgrade we're unable to add/remove/change fields assigned to resources and accounts, or add and manage categories in the 'Personal Passwords' section. We're able to add/delete/change the fields, but when we attempt to save the changes we just get the following message: Script Error Occurred : TypeError: Object doesn't support property or method 'includes' Does anyone know why this is being caused
Folder Move
Hi All, Is there any way to create a report/is there a report that can tell me if any user moves any folder to another folder. I see all the report for files, but nothing for folders. Thank you. Tony.
Issue command after SSH login
Hello, I'm new to OpManager and trying to get the hang of it for my company. But I ran into one problem: I need to issue a command after a ssh connection is established, but I'm not able to find any option for this. I thought at first that configlets might be able to run after login, but as far as I see this isn't the case. Is there any option in OpManager for this? Thanks for the effort, Greets, philland
Need to add info to all templates
I have been tasked to add a check box to all of the templates we have in our catalog. It seems very time consuming to go to every template and add a check box. Is there a script that can be run that I can add a specific Additional Field to all templates?
Deployment Policy updates in latest hotfix
I recently updated to 9.2.79. I brought this up during a chat but didn't think i was able to explain it well enough with out screen shots. In this update there is a new feature under deployment settings call "Preferred Week(s) for deployment. In the below example i have selected to deploy my configuration on the Monday of the first week of the month. The problem is, and this may sound simple but hear me out, is that it is not defined what a week is. There are several possible answers here and i
ROHC (Robust Header Compression)
ROHC (Robust Header Compression)
Custom Query Report
I'd like to be able to create a custom query report against my Servicedesk plus on demand instance. Is that possible? I'm keen to query the Description (conversation) but its not a field that is exposed when using the report builder
ZABBIX API
I'm trying to do API between zabbix and SDP . But i need some help. When I acess the URL: http://<machine_name>:<port_number>/servlets/RequestServlet show me this: "The XML document is not associated with styles . The structure of the document is shown below." (Text bellow is brazilian portuguese) Does Manageengine has some document w/ "step by step" how to do zabbix and SDP API? Thanks
New look! Free Windows Admin Tools
Hi Folks, We are glad to announce the release of the New User Interface of Free Windows Admin Tools and we have also revamped some of our tools in this new update. We take this opportunity to thank all our users for their feedback and continuous support. Highlights of this New update Deploy actions on Multiple target machines. Domain and workgroup credentials to be stored and retained for later actions. With the new Manage Network tab, manage a group of computers in your network. Over here you can
MS SQL Server 2008 Version not being properly detected
It would appear that MS SQL Server versions are no being properly detected. We recently deployed some commercial software to a number of end users. This software also installed MS SQL Server 2008 Express. ServiceDesk is reporting the following: Microsoft SQL Server 2008(23) Microsoft SQL Server 2008 (Express Edition)(2) Microsoft SQL Server 2008 (64-bit)(9) Microsoft SQL Server 2008 (64-bit) [Express Edition](2) The majority of the Express versions are not showing up as Express and its throwing
MS project to upload a .mpp file
Hello Support, Version: 9.2 Build 9224 I tried to use the MS project to upload a .mpp file and it failed as below. May I ask why this failed please? Regards oawe
OpManager side frame reports "Network not reachable"
Been having this problem for a while. The side frame on OpManager posts an error. Traceroute show the URL of http://manageengine.adventnet.com/manageengine-ad.html?RequestId is not reachable C:\Users\dad>tracert manageengine.adventnet.com Tracing route to manageengine.adventnet.com [74.201.113.101] over a maximum of 30 hops: 1 1 ms <1 ms <1 ms mchousertr1.mchouse.local [192.168.100.1] 2 54 ms 103 ms 1 ms 192.168.1.254 3 45 ms 33 ms 172 ms 162-197-24-1.lightspeed.austtx.sbcglobal.net
Where to set the variable ${filename} required to use a script in OpManager
Hi all, I need to manipulate some OIDs and hence I'm preparing a script in powershell. I correctly expressed the executable path and name in the way PATH\${filename}.ps1 but when I test it OpManagers complains that PATH\OpManager_903_1463997551056.ps1does not exist. Moreover that string changes everytime and my understanding its value is derived on-the-fly because the variable ${filename} is not initialized. I thought filename would be taken from the name of the script. So my question is: how can
Knowledge base / Solutions
Hello, I want to know if the SDP has some kind of a knowledge base that the users (requesters) can search in so we can add or link it in the solutions tab ?
hide group from the list
hi, I need to hide some groups ,because no longer used and some technicians assign the request to these group and we can't deleted due a lot of request under these group. is there any option to hide the specific group form technicians, only admin can review. Best Regards
August 2016 Update Rollup KB3179574 jumps java CPU usage
Applied KB3179574 on 8/17 to the OPManager server. CPU usage increased dramatically for java.exe afterwards. See chart below. This condition survives a reboot. CPU seems to now run at about an average of 28%. The chart clearly shows that the normal CPU usage was about 3% prior to KB3179574 being applied.
Hiding from Requesters
Hi, Is there any way to hide a Category ? We're adding some other background functions but users keep raising tickets and selecting them ! Can we hide or restrict these any way ? A
Upgrading instructions from v11600 to 12.1
Is there any instructions for upgrading from 11600 to 12.1?
UI Customization
Hi What are the possible UI customization I can make other than changing the theme from the admin tab?
Account Creation - home drive label?
If I specify a home drive path in ADUC it doesn't display the full server path to the user's mapped home drive when the visit the Computer folder. However if I have this created through ADManager, it appears to make visible the whole path (like \\server01\profiles$\username). Is there any way to make it map the home drive (like to the H: drive letter) to their path at \\server01\profiles$\%username% but not show the full server name in the mapping? I think the only way around this in the meantime
Additional fields with task dependencies
Hi, Is there any way to change an additional field value based on task closures. I configured the tasks dependencies and i need that every time a parent task is closed, the field value changes.
Mandatory fields for closing request
Hi, after the update to the latest version (from 9207 to 9215) I can't close the requests. I fill in all the mandatory fields, I save all the changes, and then when I try to set the status from 'Open' to 'Close' it comes out the pop-up you can find in the attached file. Can you help me please? Regards, Antonio
Manager gets a notification when a user change his/her record from ADSelfservice Plus
Hi, I am not sure this is relevant, to ADManager. We are trying to integrate between ADSelfservice Plus with ADManager Plus. The goal is, when the user is changing his/her manager field from ADSelfservice Plus, there's an email alert sent automatically to the selected manager stating "this person's just change his/her manager to your name" is this possible. thanks in advance. Aldi
Service stopped after 5 minutes
There is a problem with the application. After starting the service works for 5-6 minutes and there is a stop. The logs sleyuy see this: The Password Manager Pro service terminated with the following service-specific error: %% 4294967295 This problem appeared today. With what may be due Danae problem. Looked at in similar theme, there was napiso do so: Kill the postgres processes that are running in task manager. Remove / Rename the <PMP-Home> / logs folder. Navigate to services console.
File Monitor Does Not Create Alamrs
Hello, I would like to setup OpManager to monitor several backup file logs by using the file monitors. I would like for them to notify us when a backup log indicates that it has detected an error, or a warning. I believe I will need at minimum - two file monitors per system to complete this. While this seems very straight forward and simple - I have not been able to complete this today and its been driving me crazy. The backup files when generated are .xml files. I'm not sure if the "File monitor"
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