Truncating SQL Logs
We are using ELA 11 and our database is stored on a separate SQL 2012 server. We have a couple of maintenance plans that run every night I would like to add the ELA database too. My questions are: 1. Can I just run a basic log truncate (DBCC SHRINKFILE) with the name of the database log file and the size to shrink the log file down too or do I need to follow other steps? On this page https://www.manageengine.com/products/eventlog/help/help-menu/eventlog-tips.html the following is listed if the
Change Management - Custom Triggers
Hi All, I am currently attempting to implement a custom trigger on Change Management to invoke a powershell script to send data externally when a change is created, and when it's workflow progresses. I have managed to get the RFC approvals down fine, however the "Edit" action does not seem to trigger as the workflow progresses. Is this by design, a bug, or am I missing something? My trigger is as follows: Change Custom trigger: - Execute when change is created and edited - Criteria is any Change
After Upgrade to 9218: SDP Notification: ERROR : Mail fetching process stopped
Hello Together, After Upgrading from 9215 to 9218, the mail fetching isn't work. Following error message: Product Name : ManageEngine ServiceDesk Plus Build No. : 9218 System Error Notification An error occured while processing email with subjectOfMail : test messageid : . Mail Fetching process of ServiceDesk Plus was stopped. Please delete the mail from mail server and restart mail fetching process. Can anyone help me? BR, Rico
hidden community module
Hi, we need to hidden community module from our technician , is there any way to remove we using 9.2 Build 9218 . thank you
Boldface Attributes
I'm new to Application Manager, hopefully this can be easily answered. Why are some attributes in boldface? Example would be the IIS Server monitor has some attributes in boldface and some are not. Thanks in advance for any help.
Unable to add new incidents
We're using version 9223. We had this problem with 9220, but thought upgrading to 9223 would hopefully fix the issue. We are no longer able to create new incidents or service catalog requests. Whenever we create a new incident, we get automatically redirected to the Requests page that lists all open requests, and the incident is not created. At the top of the page, there is a blank message window with a red X--I've included a screenshot. We've opened a ticket with support (#7455702) and nobody has
Agent Installation / Access Denied? / File Monitoring Username
1. We have decided to use the Agent installation on our systems (as opposed to the Agentless). I came in this morning and noticed that about 6-7 of our workstations have not updated since Thursday/Friday. They are set up to monitor every 10 minutes. What could be the reason for this? 2. Also, when viewing the hosts.. some of them have a red circle and say 'Access Denied' (even though they were working last week). I restarted one of the computers and it is now working. When the agent is installed
Monitor sessions
Dear Support, EventLog analyzer can monitor number of MS SQL DB sessions and reporting this sessions
Reporting/exporting needs work
Reports and exporting should be improved. As it stands right now, exporting logs as a csv is broken. The reports, while technically exported as a csv, are not in "comma seperated values". There are zero commas in the spread sheet. Additionally, ELA tries to dump all of the information contained in a log into 1 cell. Due to size limitations of an excel cell, this causes some event entries to overflow into a new row or column. Attempting to clean a spreadsheet up is not very feasible or scalable.
Op Manager 11500 32 bit - Clicking on object link forwards to page and returns to Opmanager Home
Hi, Over the past two days we have been fighting our OpManager system. Whenever we click on a link to a managed object from the home OpManager Overview screen, we get forwarded to the object snapshot page but then right away get forwarded back to the OpManager Overview page or to a page with the link: http://{our host:8060}/reports/vmReports.do?operation=showvmconfiginfo&vmId=&type=vmDataStores&cacheid=1469725772715. or http://{our host:8060}/overview.do?selectedTab=Home&fromLogin=true The system
How to update head for Department use API
Please help. How to update head for Department use API ? Thanks
WMI - workgroup
My environment, a physical server desktop. In this physical server I have the HyperV installed and with two VMs running on Windows domain. In both virutuais machines WMI works normally, but on the physical host that is in workgroup WMI does not work. SNMP functions normally, but most of the monitors that are necessary WMI. I signed the credential, released on the firewall, telnet test and the doors are open. WMI service is executing. In the test in OpManager appears fault message, but does not appear
Status change comment & Scheduler
Is there any way to make this mandatory just when changing the status to on Hold? I know in the Self Service Portal settings you can change the setting for 'Status change comment mandatory for request' but this enables the change for all status changes.
Asset Scan Audit Behavior?
With SDP, is there no option available to Automatically remove an asset that is not scanned in X number of days? I have things appearing in the asset list that was retired long ago and are still using up an asset license. Why are these not removed after not being detected on the network or at least being move to in storage to free a license? This should be a feature in the asset scanning instead of having to spend more $ on the Asset Explorer software. Thanks Jason
File Server Audting
I have a file server that does not fetch data. I tried to attach a screenshot but it kept failing.
ManageEngine EventLog Analyzer 11.0 Build 11000- Reflected Cross Site Scripting Attack
Information --------------------------------------------------------------------------------------------------------------------------------- Vulnerability Type : Reflected Cross Site Scripting Vulnerability Vulnerable Version : 11.0 Build 11000 Vendor Homepage:https://www.manageengine.com/products/eventlog/download.html CVE-ID : Severity : Low Author – Omkar Joshi Description ---------------------------------------------------------------------------------------------------------------------------------
ManageEngine EventLog Analyzer 11.0 Build 11000- Stored Cross Site Scripting Attack
Information --------------------------------------------------------------------------------------------------------------------------------- Vulnerability Type : Stored Cross Site Scripting Vulnerability Vulnerable Version : 11.0 Build 11000 Vendor Homepage:https://www.manageengine.com/products/eventlog/download.html CVE-ID : Severity : High Author – Omkar Joshi Description ---------------------------------------------------------------------------------------------------------------------------------
SQL Query To Find Resolved Tickets Without Worklog Details
Hi all I'm trying to create query finds all missed worlog details. I need to ensure worklog details is exist before close "resolved" tickets. Thanks a lot
Unable to update Employee ID using Active Directory Import
I am using the Import from Active Directory to populate/update our requestors. Everything works fine except for Employee ID. I tried creating a UDF named Employee ID and populating it from the AD property "employeeID". This field does populate correctly but there is another Employee ID field in the Requestor record that is not updated. I can't seem to find a way to remove the other field. Please help. Dave
Windows Phone 10 Application Error
I have downloaded the Windows phone 10 application and added our server. I click on save, the app then takes me to the next screen which is the username and password. At the bottom of the application I receive an error "net_servererror, 404, Not Found". Is this application intended for the ServiceDesk on-demand or the on-premise?
How to copy all data from SDP 9.1 to 9.2
Dear Support, I am using free version of 9.1 SDP and now i have installed new SDP 9.2 in other computer, I want to transfer all data including, users, technicians, sdp configuration and assets to newer version kindly explain the procedure.
Content Variables
Hello Is there a way to edit the content variables? Specifically the $RequestLink variable. regards Kate
New problem after update from 9208 to 9213 with Issue Catalog
Hello We only have the default request template in the incident templates. In build 9208 (and also before) there wasn't a dropdown box for the issue catalog if there was only one incident template. In the left of the service catalog dropdown box there was only a button "New Issue" and not a dropdown button. If I click on this dropdown button it appears an empty template page. That is not very useful for our customers. Could you please change it as it was before. Regards Markus
OPManager's URL alert shows URL is down and then up and it seems the real site is not down.
Hello. I've been using OPManager for an Year and a half and about 9 months ago, URL down and up attension notice has repeated once for 20hours. And it stopped for 9 month and yesterday it occured again. I'd like to know these similar things happen in OPManager? If someone has same occasion, please let me know. I will attach log file soon after. Atsushi Katano NTT Communications
Change Management: Is it possible to block out dates on the Calendar?
We actively use the Change Management feature. We would like to know if it is currently possible to block dates on the calendar so that when technicians are submitting change request tickets that they are prevented from selecting dates that have been blocked. If this is not possible, can we make this a feature request? Thanks, Adam
Report Columns
Hi, I want to know if its possible to add a column to User Report > Enrolled users report? Thanks
ADManager Plus Fixes and Enhancements for Version 6.3 build 6351
Version 6.3 Build 6351 (January 2016) New Feature: Support for Windows 10 : With this release, ADManager Plus extends support for Windows 10 as well. Enhancements: Exclude nested groups from Group Members report:You can now choose to generate Group Members report of specific groups with only the members belonging to that particular group, i.e. without nested group members, appearing in the report. New time-based filters for reports:While generating time-bound reports like recently created groups,
ADManager Plus Fixes and Enhancements for Version 6.3 build 6340
Version 6.3 Build 6340 (December 2015) New Features: Skype for Business (Lync 2015) Management & Reporting: Besides Lync 2010 and 2013, you can now manage and report on user accounts in Lync 2015 / Skype for Business (SfB) as well. That is, right from ADManager Plus' console, you can now: Create SfB/Lync user accounts, along with all relevant settings / policies (Telephony, Conferencing policy, External access policy, etc.) Enable/Disable/Delete SfB or Lync user accounts Modify the SfB/Lync
ADSelfService Plus Fixes and Enhancements
Version 5.3 Build 5306: (13/Oct/2015) Enhancements: Now you can set a limit for the number of password resets and account unlocks a user can perform in a given number of days. Issues Fixed: Issue in directory self-update when a custom attribute is added to the layout. Issue in importing CSV files by technicians who are logged in using ADSelfService Plus authentication. Issue which prevented users from changing their passwords using ADSelfService Plus mobile site when ‘Users must change password at
ADManager Plus Fixes and Enhancements for Version 6.3 build 6360 to 6371
Build 6371 (May 2016) New Feature: Dynamic distribution group creation feature allows you to create query-based distribution groups in Active Directory. This feature also includes customizable dynamic distribution list creation template for standardizing and streamlining the group creation process. Room mailbox management: You can now create new room mailboxes in both on-premise Exchange Server as well as cloud-based Office 365, from a single window. This feature also offers the capability to modify
Office365 as Mail Server for Sfailed ( CP
Hi we configured Office365 as POP3S and SMTP server for SCP , mail retrieval work ok but sending fail (Received fatal alert: handshake_failure messages in serverout0.txt) outgoing setting is configured like below. server name : smtp.office365.com email type : smtp encoding : utf8 port : 587 TLS Enabled : yes Requires Auth: same user/pass who retrieves the messages Any Clue ?
Automated Exchange Tasks
I would like to see exchange tasks added to the Automation Tasks. It would be useful to us if disabling mailboxes were one of tasks we could automate during our maintenance and clean up of unused accounts.
Exchange 2016 support
Howdy, When should we expect support for Exchange 2016? We are looking at migrating to it within a few months. Thanks!
Leaver template
Is there any way to create a template for a leaver that does the following? Removes the user from all AD groups Moves the account to the disabled user OU Hides the email address from the address book Disables the account. I think I can do most of the above other then removing the user from all the groups. Anyone found a way of doing this even if it means doing it in steps?
Need to Add PO Box Fielrd to All Users Report
We're running ADManager Plus 5.2.0, build 5231, and I'm logged in as a domain admin and a newbie ADMP user. We use the PO Box field for a different purpose, so I need to add it to the All Users report. PO Box is not included in the available fields - nor is Web Page (which would help as well). How do I add these fields to the report? TIA for your assistance!
Business WorkFlows
Hi, Are there going to be any improvements on workFlows. Surly this would be a big need for a lot business customers. Our business lets the user decide a lot, so workflows are used all day, everyday within our business. If AD Group creation was added on a business workflow, it would help us a lot as a business. regards, ben
Data Storage Patern for Firewall Analyzer
Firewall Analyzer will populate the exact log time only in it's base table 'FirewallRecords' and not in the data tables.ie., Hourly, Daily, Monthly and Yearly tables. As per our Database structure, all queries will get the data from data tables only. Data tables will be populated with aggregated data from base table, Houly table = 5Min average Daily table = 4 Hour average Monthly table = 12 Hour average Yearly table = 24 Hour average
Creating a dynamic picklist using an already existing picklist of values
I have an issue where im trying to populate a picklist with options, depending upon the value of another separate picklist that already exists. I saw the dependency example in the JS how-to, but im not sure that scenario is the best solution for what I am wanting to do. However if that is not the case, i am more than willing to learn or make it work. First things first, my MFH-Location dropdown has about 50 options for location, so based on that result, i need to populate the UDF_CHAR4 field with
Passing parameters to Scripts
Hi everyone. This little monkey has me confused. I'll lay out the scenario so you get the jist of what we are trying to do. You'll have to bear with me as I am still trying to work on the lingo :) I have a piece of software that will deploy software via the commandline. I am trying to make a customer trigger (or something to that effect) that will start this deploy process when a user opens a request. For example, a user opens a request for a java update to be installed. I'm having troubles
Ne colecte plus les infos mailbox ni les logs traffics et OWA
Exchnage Reporter semble ne plus collecter les informations relatives aux Mailbox ni au traffic. Comment puis-je voir ce qui bloque ? Datastore OK Dans licence : 0 mailboxes sur 8000 possible.
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