Not all VMs being monitored
I have a new install of VM Manager Plus. It discovered the vcenter server and everything seems to be working except not all of the VMs are being monitored. In the vcenter section my server says that there are 18 total VMs and 8 monitored VMs. Most of the missing VMs are powered on and listed in the virtual machine list under the vcenter server but there is no status on them and I can't select them. Also they don't show up in the dashboard summary. How do I get all of the VMs to be monitored? Thanks.
Feature comparison between SDP OnDemand with Normal SDP (Hosted at customer site)
Hi, Would like to explore this option as we (Malaysia ME Distributor) have some prospect really interested to subscribe this cloud Service Desk. We would like to know the SDP build number currently used for SDP On-Demand. Also, assuming SDP launch the major service-pack/hotfix, how long the On Demand based SDP to catch up? Please let us know. Thanks.
Assets - additional fields visibility
Guys, Don't get me wrong, i love all the new announced functionality and additions... some are more needed then others... but i think the CMDB needs a bit more love. If i add a additional field for assets, it is visible for ALL assets. Let me give a practical example. I'm adding a new product type: SIM card, and set it as 'component' - 'non-it' Next i add a few new fields to assets: SSN, PIN, PUK, EAN codes Let's assume i have a few more components added, set as non-it: Creditcard terminals, labelprinters
How to implement Service Desk Plus on IIS7.
Hello, Please Help me about configuration method on IIS7. I installed Service Desk Plus on Windows Server 2008 R2. and add role for IIS already but I don't know how about configure it. please recommend me for the Manual or anyway to configure it. Thank you.
Assets and last logged on user report
We use Service desk + Version 9.2 and i am wanting a SQL/MYSQL query that shows asset name, model and last logged on user - we are wanting to do an audit of all our assets by username. Hope someone can help please. Ian
REST API + PHP can't pass values with curl
Hi' I'm trying to get all the request with PHP but i'm stuck at this error: Failed No operation name specified in request. Invalid request. My code is: $data = array('OPERATION_NAME' => 'GET_REQUESTS', 'TECHNICIAN_KEY' => 'XXXXXXXX', 'INPUT_DATA' => array( 'from' => 0,'limit' => 5, 'filterby' => 'All_requests') ); $data_string = json_encode($data);
Can't view ADM in browser after moving to new server
I've followed the instructions on moving my installation of ADManager Plus (latest version) to a new server. It is working as normal on that server, but I can't connect from a browser on my local network outside of that server. I've also installed the ADMP service and verified that it's running. Any ideas as to why I can't view it?
Can not login with Administrator profile
Hy there, i reset the password of the "Administrator" profile succesfully with the following instruction and set a new Password as well. https://www.manageengine.com/products/service-desk/faq-admin-modules.html#AdminUser13 But the Login with the admin user always failed. There is no other Admin with same name in the AD which was imported. Please let me know how i can fix this problem. thx in andvance.
Unable to Merge Tickets
Since upgrading to version 9223 I'm unable to merge tickets. I can tick the boxes, click merge and get the message notifying me that the tickets will be merged to the top ticket, the screen refreshes and nothing happens. I have tried on a number of browsers with a number of different technicians and it won't do it. This is just one of several problems I've faced with this update.
Requests tab - Custom view error
On trying to customize view under requests tab, we face an issue. We try to select all groups & criteria = P1. On doing so, few of the groups gets deselected automatically under the "Group" "is" field while customizing. Appreciate your help!
Adding a Due Date to default Incident Template
Can I add "Due Date" to my default incident template?
Add "Contract Type" as a field for reporting
I don't understand why Contract Type is not available as a Field in the chooser or as a filter when running contract reports. It is a standard "out of the box" field from Service Desk. Without that option, I get repeated requests from the Contracts team requiring me to run custom query reports. Is it a feature on the Roadmap?
mail server setting
i got this error when i tried to configure the mail server
Ability to filter categories based on company email address
Hi We are upgrading to ServiceDesk and are part of three sister companies. As each company will have a unique list of categories when logging incidents I was wondering if it is possible to only display the categories that are relevant to that company.
CMDB REST API Update CI - Resource Serial No.
Hello, I am trying to post a simple update using the API. The API documentation says to use "Resource Serial No." as the field name for serial number, but the post result says "message": "Invalid field name 'Resource Serial No.' specified." Does anyone know the correct field name to use for serial number in the criteria parameters? Thank you. Resource Serial No. String Serial number of the resource Input: <?xml version='1.0' encoding='UTF-8'?> <API version='1.0' > <citype> <name>Windows
Cannot login for the first time after installation
HI, Please assist. I cannot login to AD Manager for the first time after installation. When I click on the Login button, it just hangs
Self-Service Portal
How can I remove the title of Portal and customize it to company specific and how do I remove the link to the view the video for Portal Usage?
Oracle VM's
Does AppManager support Oracle Virtual Machines and servers?
Upgrade to 5315, Users cannot change passwords
08.12.2016: Unfortunately, removing KB3167679 did not work for our environment and the Support team has indicated we'll have to await a solution from their development team. Awaiting final resolution. UPDATE: Contacted support regarding this issue; appears to be a problem with build 5315 I believe. Awaiting resolution from support team. After upgrading to build 5315 some of our users are reporting issues resetting or changing their passwords, even though they meet the security requirements. The Password
Change color of traffic graph? (11400)
We just installed SP11400 and now all the icons and graphs for network bandwidth are all working and the API client seems polished. So thank you for that! The main reason we use OpManager is that we have a monitor that we have mounted on a wall to display a dashboard of our critical systems for the executives to walk up and see the system/network status. Now the issue is that the bandwidth graphs are working I switched that monitor to the beautiful API client, and when I came in the next morning,
Solutions - MP4 Support
Hello, Are there an plans to be able to include MP4 videos in a Solution? Or can you currently do it and I've missed this completely? Many thanks, Lisa Build 9118
Issue with Outoging Email
Hi, We're using Office365 and Windows Server 2012 R2 Based on suggestions I found here, I've configured Outgoing Email using: SMTP, Port 587 and TLS enabled (I've also tried varying combinations of these, restarting server each time). I'm still getting an error, "Sending Notification Failed" Login/password works fine as it's being used for Incoming Email, which also works. I've also tested Server via Telnet session and it can communicate with smtp.office365.com Not sure what else to do but I'm stuck
PO Module>Function to Receive Invoices
Add Invoice As designed, the Add Invoice action allows one to record the Invoice ID, Received Date, Due Date, Comments, notification to a technician. Invoice Received As desgined, the Invoice Received action allows one to send a notification and move the PO status to Invoice Received. Often, we'll have one invoice per PO, and it would be great to have the option to perform both in one step: Record and attach the invoice and change the status to Invoice Received. It doesn't sound like much, but shaving
Technical staff loses access as technician
Hi, We have some customer facing this issue, their SDP build number is at least 9218 and using MSSQL as DB. Issue: Technical staff loses access as technician because SDP imports them like requesters automatically from the AD. Workaround: Have to delete the imported requester account and within the admin/technician page assign the correct login domain again to the tech. This is constantly happening in two different customers for a month or so approximately. Waiting for your response, thanks. José
Contract Management Permissions needed
Hi, We need to set some permission on Contract module which is group based or site based if we can do via some rules or something. Can you help on this issue? Best Regards,
API Use Additional Fields
Hi Dears I need to use additional fields of my request templates in servlet API. how i can use these fields in my servlet API? Thanx
Does anyone have a script, function, or way to approve POs via an email?
Folks, The Chief Officers of our company would like to be able to approve emails by sending an email? They get the PO with the link, but many times they are on the road and not within our domain, and so the link doesn't work. Any creative thoughts on how I might be able to accomplish this? They would rather reply to the email than have to <click> on the link and push the button. -Adam
Comm.do download in chrome only on every SDP page.
Hi all, I posted on the back of one of the release entries but fear it may have been lost in the shuffle. Since 9221 and above whenever we access SDP in chrome it tries to download commFrame.do on every page refresh. So you go to a new tab, one downloads, open a request, one downloads and so on. Basically every time you click on a page it downloads one of these files. If you access it in IE it does not do this. IT appears to only be chrome related. I have tried it on multiple machines and done
Mobile App login not working
Hi All We are having issues logging on with the mobile APP. Technicians have an API Key SDP version 9.2 Build 9218 Mobile apps are showing Local Authentication only. Does anyone have the same issue or has anyone solved this? Many thanks!
Question about requestor role to add user to a group.
How do I setup a requester role to add a user to a group without actually giving the requester access to the group? For example Our ADManager users have the ability to add users from their offices to different groups under their respective OUs. Now I want the ADManager user to also be able to submit a request to have themselves or others added to the "domain admins" group. The user is not able to see the "domain admins" group in the request to select unless I give them access to the group which
Problem Report - Include most recent Note date
Hi, Report Request please. Your Version : 9.1 Build 9112 Latest Version : 9.2 Build 9225 [Details] MSSQL. Please can I have the below Problem report amended to also include: Select to include the date of the most recent note on the problem record Where to exclude any record which has had a note added in the last 7 days Thanks in advance, P SELECT prob.PROBLEMID "Problem ID",longtodate(prob.REPORTEDTIME) "Reported Date",prob.TITLE "Title",ownaaa.FIRST_NAME "Technician",longtodate(prob.UPDATEDTIME)
Disk Write Latency counters
Hi. I have Hyper-V servers and I use FC to connect storage (i have 3 CSV luns ). When I started monitoring Hyper-V in Opmanager i received many alarms: Disk Write Latency is 4762 Disk Write Latency (Millisecond), threshold value for this monitor is 50 Disk Write Latency (Millisecond). Can you explain me, how i can investigate which object generate high Disk Write Latency ???
Showing entire resource block based on field value?
Is it possible to hide or show a group of resources (the entire resource block) based on the value in a field or resource field? For example, my new employee onboarding form has options grouped as resources (e.g., all of the Exchange options are together: Lync Setup? Email Encryption Setup? etc.) Can I display or hide the resource group that those resources are listed in so I don't have to show or hide 10 fields in the field and forms rules? Thanks, Adam
Technician cannot view requests originated by self.
I am defined as a technician in our ServiceDesk installation at Claire's. In addition to receiving tickets that have been sent to me, I also originate my own requests. The issue I am having is that I am unable to view all the tickets that I originated. I am told by our technical services department that a technician is not able to view a list of the tickets they originated. Is this a fact, or is there something that we are not understanding, or perhaps an alternate logon as a requester? Please advise.
How to stop duplicate tickets being created?
We have a problem with duplicate ticket creation, there should be a way to set Service Desk so that if a ticket comes in with the same subject and from the same person of already open ticket that it wont create a new one. In fact, we are facing a trouble that we tried to create a request ticket via email as a test. When the requester sent a email to email address of ServiceDesk plus, the ticket would be created automatically, but, the same ticket was constantly being created and now the tickets
Request/Task Workflows Questions
Just had a few questions regarding Request workflows and Tasks. Is there currently any way to or any potential in the near future to have Tasks submitted for Approval? Is there any to spawn a new Request based on criteria from a previously opened Request? I.E. - I open Request A to request access to an internal system. Then Request B is automatically launched once Request A is submitted. Is there anyway to have the pre-built tasks (from the Work Flow) editor unchecked when opening a new Request?
JIRA integration with SC+
Hi, I'm trying to integrate JIRA with SC+ and am having no joy with the information I can find from the various sources in the forums. Is there something somewhere that will lay it out simply for me to successfully log a ticket to Jira from within SC+ which will then: - allow me to enter the Jira bug - save the Jira bug number somewhere within the SC+ ticket - allow me to sight or edit the Jira bug from within SC+, and visa-versa from within Jira Any help you can provide would be greatly appreciated.
Updating the "Site" on tickets, and question about doing the same for "Region"
We do a lot of reporting based on site and region, and we are exceptionally pleased about the integration with AnalyticsPlus (on-premise). The data produced is only as good as the data we have, however. We have a number of users that have come into the SDP database with an erronous site. We clean this up, but any tickets created prior to the correction still have the erronous site. Question 1 Is there a fast way to clean these up using a script or process? (Right now we are searching for all the
Change status from HOLD to OPEN when a new conversation item is added
Hello, Is there any way through business rules or incident template rule to change a request's status from Hold to Open if a new conversation item is received? I am considering having Technicians set a request to On Hold when they send a reply that requires a response from the requester. I would like the request's status to change to Open once the reply is received, that would be wonderful. If another trigger is required to make the status change from Hold to Open I would be interested in my option.
Additional field connected with requesters list
Hi everyone! Need additional field in my templates as common field "Name" (where we select requester). Scenario: In our organisation users add to AD from HR application. Service desk get requesters from AD. Sometimes we have requests from departmens head, to make user rights in some of our corporate systems, but that user does'nt introduced in our HR system. I want create field, where Department head can choose who need service which he asked from request.(some request can make only dep. heads)
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