Technical staff loses access as technician
Hi,
We have some customer facing this issue, their SDP build number is at least 9218 and using MSSQL as DB.
Issue: Technical staff loses access as technician because SDP imports them like requesters automatically from the AD.
Workaround: Have to delete the imported requester account and within the admin/technician page assign the correct login domain again to the tech.
This is constantly happening in two different customers for a month or so approximately.
Waiting for your response, thanks.
José